Exterior detail

Reviews of Hyannis Harbor Hotel

3.5 out of 5
Hyannis Harbor Hotel
213 Ocean St, Hyannis, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 85 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Saul

Good
Stayed 1 night in Dec 2023

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was rude
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
We regret that you did not enjoy your stay with us. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for your positive rating. We hope to see you again soon!

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Mar 13, 2024
We appreciate you choosing our hotel and we hope to welcome you back again!

6/10 Okay

Christian

Disliked: Staff & service
There was an unexpected $38 “amenity fee” that was not disclosed. The only amenity was free coffee in the lobby!
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
We sincerely apologize for any confusion regarding the unexpected amenity fee. We understand your frustration, and we value your feedback. We'll review our communication processes to ensure transparency about any additional charges. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a more seamless and enjoyable stay.

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Beautiful location on the harbor and our view was the dumpster in the back. We got hit with a $43 amenities charge which was supposed to include water, but there was no water in the room.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
We appreciate your feedback and apologize for the disappointment you experienced during your stay. We regret that your view did not meet expectations, and we apologize for the oversight regarding the missing water in your room. Your comments about the amenities charge are noted, and we will address this internally. We hope to have the opportunity to make it up to you on a future visit.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all was a positive experience
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Thank you for sharing your feedback! We look forward to welcoming you back for another positive stay in the future.

10/10 Excellent

Romolo

Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Thank you for your positive rating! We hope to welcome you back soon!

10/10 Excellent

Elwis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Thank you for your positive rating! We hope to welcome you back again soon!

8/10 Good

Rigoberto

Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Thank you for sharing your rating. We hope to welcome you back for an even better experience in the future!

8/10 Good

Everod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was recently updated. It's close to the ferries, close main Street and just a few minutes away from the mall. Close to a few Jamaican restaurants.
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
We're thrilled you appreciated our recent updates and found our location convenient for exploring the area! Being close to the ferries, main street, and having access to nearby Jamaican restaurants is something we're glad you enjoyed. We hope to welcome you back for another great stay!

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 4, 2023
Thank you for your positive rating! We hope to welcome you back again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Thank you for staying with us and sharing your positive rating! We hope to see you again soon for another great stay!

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on Nov 13, 2023
Thank you for your positive rating! We appreciate you choosing our hotel and hope to welcome you back again.

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Manager on Nov 22, 2023
Thank you for your feedback. We hope to welcome you back for even better stay in the future!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff!
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
We are so glad you enjoyed your stay and appreciate your kind words about our staff. We hope to welcome you back again soon!

10/10 Excellent

Michelle L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room right by the harbor
Stayed 1 night in Oct 2023
Response from Manager on Oct 23, 2023
Thank you for sharing your positive feedback. We hope to welcome you back again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Oct 2023
Response from Manager on Oct 23, 2023
We are glad you enjoyed your stay and hope to welcome you back again soon!

10/10 Excellent

Emmalesa

Stayed 1 night in Oct 2023
Response from Manager on Oct 23, 2023
Thank you for your positive rating! We look forward to welcoming you back!

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Rude staff beautiful property
Hotel is awesome. Staff needs a lot of improvement very rude.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
We appreciate your feedback and apologize for any interaction with our staff that left you with a negative impression. We take your comments seriously and will address this issue to ensure a more pleasant and welcoming experience for our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to make your next visit a more positive one.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 17, 2023
Thank you for choosing to stay with us and sharing your positive rating! We hope to see you again soon!

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Too much space under the room door to the hall. Felt a little unsafe. Stunning room otherwise. Very clean and great location to the hyline ferry to get to the islands (directly across the street)
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
We appreciate your feedback and are glad to hear that you found the location convenient for accessing the ferry. Your safety is important to us, and we will look into the issue with the space under the room door to the hall to ensure a more secure experience for our guests. Thank you for bringing this to our attention, and we hope you'll choose to stay with us again in the future.

10/10 Excellent

Ryan, North Attleboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a very comfortable hotel
Stayed 3 nights in Oct 2023
Response from Manager on Oct 12, 2023
We're thrilled to hear that you had a great and comfortable stay at our hotel! Your positive feedback is greatly appreciated. We look forward to the opportunity to welcome you back in the future for another enjoyable stay. Thank you for sharing your experience!

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for only one night and was enjoyable. Will come back next time in the summer :)
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
We're pleased to hear that you had an enjoyable stay, even if it was just for one night. We look forward to welcoming you back in the summer! Thank you for your feedback, and we can't wait to provide you with another great experience on your next visit.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
Thank you for your positive rating! We hope to see you again soon!

8/10 Good

christopher

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel was clean. Staff was friendly, but could’ve been more helpful at check in. Major construction going on at hotel during our stay. Noisy and mess. No one told us when we made reservations.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 12, 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you found our hotel clean and our staff friendly. We sincerely apologize for the inconvenience caused by the ongoing construction during your stay. Your feedback is essential to us, and we appreciate your understanding. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable and hassle-free stay.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great Rooms were clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 3, 2023
Thank you for your positive feedback! We're pleased to hear that you had a great experience with our staff and that you found the rooms clean. Your satisfaction is important to us, and we appreciate your kind words. We look forward to hosting you again in the future!

8/10 Good

Luc, Lewiston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Oct 11, 2023
Thank you for sharing your rating. We hope to welcome you back for an even better stay in the future.

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The hotel is being renovated so the lobby is in another bldg. It's very difficult to get to when it's raining. There's no way to unload luggage without getting wet. You either have to use a long ramp or drag luggage down steps. There is really no reception area. It would have been nice to have water and coffee available in the lobby area. The location is great though, very close to restaurants and right across the street from the hotel.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 27, 2023
Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the inconvenience caused by the rainy weather and the lack of a convenient area to unload luggage without getting wet. We understand the importance of guest comfort and will consider your suggestions for improvement in this area.We're pleased to hear that you found the location to be great and conveniently close to restaurants. Your feedback is valuable, and we hope that you will consider staying with us again in the future.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 27, 2023
Thank you for your positive rating! We hope to welcome you back for another great stay in the future!

6/10 Okay

Sean

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
We are sorry to see you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience next time you are in the area.

10/10 Excellent

Celestino

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Thank you for your positive rating. We appreciate you staying with us and hope to see you again soon!

6/10 Okay

Nick

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 23, 2023
We regret you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience in the future.

10/10 Excellent

Sherrie

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Thank you for your positive rating! We appreciate you choosing to stay with us and hope to see you again soon!

8/10 Good

POOI SEE

Stayed 1 night in Aug 2023
Response from Manager on Sep 11, 2023
Thank you for choosing to stay with us and sharing your feedback. We hope to see you again soon!

6/10 Okay

Monica

Stayed 2 nights in Aug 2023
Response from Manager on Sep 11, 2023
We are disappointed you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience next time you are in the area

6/10 Okay

Davida

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
We apologize you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience on your next visit to Hyannis.

2/10 Terrible

Adam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2023
Response from Manager on Aug 15, 2023
We're sorry to hear that your experience didn't meet your expectations. If there's anything specific you'd like to share with us, please don't hesitate to reach out. We hope you might consider giving us another chance in the future to provide you with a better experience.

8/10 Good

Serina

Stayed 2 nights in Aug 2023
Response from Manager on Sep 4, 2023
Many thanks for choosing to stay with us and we hope to welcome you back again soon!

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location making it easy to walk to restaurants, shopping etc as well as directly across from ferry to Nantucket. Lots of renovations going on there...look forward to going back to stay again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Thank you for your positive feedback! We're thrilled that you enjoyed our convenient location and found it easy to explore the area. We're glad you're looking forward to returning after our renovations, and we can't wait to welcome you back for another great stay!

6/10 Okay

Michelle

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Aug 15, 2023
We appreciate your feedback. If you have any specific concerns you'd like to discuss, please don't hesitate to reach out to us. We hope to welcome you back for an improved experience in the future.

6/10 Okay

Victor

Disliked: Staff & service
Overpriced for the accommodations.
Response from Manager on Aug 15, 2023
Thank you for sharing your perspective. We're sorry to hear that you felt our accommodations were overpriced. Your feedback is important, and we'll take it into consideration as we work to provide value to our guests. If you have any specific concerns you'd like to discuss, please don't hesitate to reach out to us.

2/10 Terrible

Nick

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was never told the hotel was under renovation and people working across from my room rebuilding the hotel im staying at
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
We apologize for any inconvenience you experienced due to the ongoing renovations. Your feedback is important to us, and we'll strive to communicate such changes more effectively in the future. We hope you still found aspects of your stay enjoyable and we appreciate your understanding.

6/10 Okay

ANGELA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is NOT on the harbor. 4 people and we kept getting 1 roll of TP and 2 water bottles. Ice machine broken - had to walk to another building for ice. Room was nice, staff was very friendly.
Stayed 4 nights in Aug 2023
Response from Manager on Aug 8, 2023
Thank you for sharing your thoughts about your recent stay. We apologize for any inconvenience you faced regarding the amenities and location. We appreciate your feedback and will take it into consideration for improvements. We're glad you found the room nice and our staff friendly. We hope to have the chance to welcome you back and provide a more seamless experience.

2/10 Terrible

Kathryn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Your feedback is important to us, and we apologize for any issues you encountered. We hope you will give us another chance to deliver a great stay in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room was nice and beds were comfortable. The location is perfect if you want to be in downtown by marina bay and the restaurants/shops. However the bathroom was moldy and the smell of mold extended to the entire room. The manager of the hotel was proactive and helped to resolve the issue. I would give it another try next year.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 8, 2023
Thank you for sharing your feedback about your recent stay. We're glad to hear that you appreciated the room comfort and convenient location. However, we apologize for the issue with the bathroom, and we're glad our manager was able to assist you. We appreciate your understanding and willingness to give us another chance next year. We're committed to making your future experience better.

10/10 Excellent

Laura

Stayed 1 night in Jul 2023
Response from Manager on Aug 23, 2023
Many thanks for choosing to stay with us! We hope to welcome you back again soon!

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, easy parking and friendly helpful staff. First night difficult to sleep due to party in next room until midnight. This was eventually stopped by security and didn’t happen again.
Stayed 4 nights in Jul 2023
Response from Manager on Aug 2, 2023
We're delighted to hear that you enjoyed our excellent location, convenient parking, and the assistance of our friendly staff. We apologize for the inconvenience you experienced with the noise from a neighboring party on the first night of your stay. We're glad our security team was able to address the issue promptly, ensuring a more comfortable rest of your stay. Your feedback is valuable to us, and we appreciate your understanding. We hope to welcome you back for a more peaceful and enjoyable experience in the future.

4/10 Poor

Patricia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the property was under major construction and our balcony overlooked a dumpster and several cranes.....this was not noted when we booked. The staff changed rooms for us.
Stayed 3 nights in Jul 2023
Response from Manager on Aug 2, 2023
We apologize for any inconvenience caused by the ongoing construction during your stay. We appreciate your understanding and are glad our staff was able to accommodate a room change for you. We value your feedback and will strive to improve communication regarding any potential disruptions in the future. We hope you were able to enjoy the rest of your stay and the updated room. Thank you for choosing our property, and we look forward to welcoming you back once the renovations are complete.

10/10 Excellent

Peggy, Nemo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to the ferries to Nantucket and Martha’s Vineyard.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
We are glad you found our location convenient to the ferries. Thank you for your kind review!