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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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| ROYAL JUNIOR SUITE - All Inclusive | |||||||||||||||||||||||
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| Royal Presidential 1Bdr.St Oceanfront | |||||||||||||||||||||||
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| Royal Master Ste Swim Up Beachfront | |||||||||||||||||||||||
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Property Amenities
The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).
The lobby blends Mediterranean style, as seen in tall columns, blue-tinted arched windows, and wrought-iron chandeliers with Mexican touches such as lamps made of local onyx and umber leather lounge chairs. Both the lounge chairs and the canopied day beds tucked among the potted plants are large enough for two.
A fitness center features cardio and strength-training equipment as well as Pilates, Yoga, spinning, aerobic, and stretching sessions. Tennis courts and complimentary bicycles are on-site. Metal sculptures of a Mexican band oversee the freeform pool, with its swim-up bar, two spa tubs, and infinity-pool area.
Guests can relax on in-water pool and deck chaise lounges--each with cushion and adjustable sunshade--or in canopied and curtained day beds that line the pool and the private beach. Butlers stroll through both areas with books, magazines, sunscreen, and drinks.
Dining choices can be found at six restaurants and include Asian and Mexican cuisine and low-calorie and vegetarian menu items. A coffee shop serves pastries and fruit; the sommelier hosts wine tastings. Guests help themselves to hors d'oeuvres, snacks, and beverages in the 24-hour Lounge; room service is available 24 hours a day.
Meeting, conference, and banquet facilities are on site. A business center provides five computers, a scanner, printer, copier, and high-speed Internet access (surcharge). Wireless Internet access is complimentary in the lobby area.
Room Amenities
Rooms
The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).
All suites at The Royal Cancún All Inclusive Spa & Resort have terraces or patios with two chairs and beach or pool views. Air-conditioned rooms include handcrafted mahogany furniture; beds have pillowtop mattresses, duvets, pillow menu and white partial curtains and headboard lamps. Next to the bed is a wide jetted tub. There are comfortable arm chairs. The LCD TVs are on rotating stands, allowing views from most points of the room; CD/DVD players are included (CDs and DVDs can be borrowed from the business center).
Marble bathrooms feature dual vanities with bowl sinks and oceanview shower stalls with both a rainfall showerhead and a hand-held showerhead, and multiple massage jets. Complimentary toiletries. Bathrobes/slippers.
Other amenities include coffeemakers; minibars stocked daily with water, beer, soft drinks, and a selection of international liquors; electronic, laptop-compatible safes; dual-line cordless telephones with bilingual voice mail and bathroom extensions.
Wireless Internet access is complimentary and there is online check in 48 hours prior to arrival. Royal butler service with luggage unpacking and ironing of two pieces of clothing and shoe shine are available as are housekeeping and turndown service with aroma therapy. Connecting suites with two double beds in each are available; smoking and nonsmoking rooms are available.
All-Inclusive Details
This resort is all-inclusive. This means that onsite food and beverages are included in the room price. Guests do not have to pay extra for onsite activities such as snorkeling. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
Entertainment
Not included
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for The Royal in Cancún All Inclusive Spa & Resort (scroll up to the All-Inclusive Details section for more information). Reservations are not required at any restaurants; dress is casual (wet clothes are not allowed). Guests are also allowed to dine without charge at all restaurants at the adjacent resort, Gran Caribe Real.
Tapas & Pinxos - Serves Spanish tapas from northern Spain and the Basque region. Open for lunch and dinner; located in same building as Maria Marie.
Chef's Plate - International haute cuisine with new five-course menu created each day; the leisurely pace of the meal allows time for guests to discuss dishes with the chef and wine with the sommelier. Dinner only.
Royal Coffee House - Serves espressos, cappuccinos, teas, light sandwiches, and pastries. White and dark chocolate fountains. Sugar-free choices available. Open from early morning to late night.
24-hour Lounge - Features Ping-Pong and billiards tables, plasma TVs, appetizers, snacks, and a variety of alcoholic and non-alcoholic beverages.
Lobby Bar - Overlooks the infinity pool and sea, with live music nightly. Features hanging bed lounges and upholstered and leather seating. Hosts the Tequileria and Cigar Bar with Mexican tequilas and hand-rolled and imported cigars; the Wine Corner Bar where wine-tasting is held; and Royal Martini Bar.
Tradewinds - Swim-up bar with both in-pool seating and a platform with swings to sit on while cooling off.
Room service - Available 24 hours; items are delivered to and picked up from the suite's private box next to the guestroom door.
Spice - International cuisine for breakfast, lunch, and dinner. Show-cooking stations and à la carte menu with nightly themes. Located off the lobby, with indoor seating only and views of the pool and sea.
Sample menu for Spice
Appetizers:
Main courses:
Desserts:
Pelicanos - Fusion of Caribbean and Mexican food served for breakfast, lunch, and dinner. Indoor and outdoor seating overlooking the beach and sea.
Sample menu for Pelicanos
Appetizers:
Main courses:
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Asiana - Features a koi pond and serves Asian food such as Cantonese, Thai, and Japanese for lunch and dinner. Two teppanyaki tables and sushi bar. Buffet or à la carte. Overlooks the palm-lined boulevard.
Sample menu for Asiana
Appetizers:
Main courses:
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Maria Marie - Mexican and French cuisine served à la carte for dinner. Restaurant is on two levels, with a brick ceiling and two-story window overlooking Kukulcan Boulevard and Nichupté Lagoon beyond. Bright, wall-sized flower and landscape murals.
Sample menu for Maria Marie
Appetizers:
Main courses:
Entertainment
The resort provides daily entertainment, which incluces games, actitivies, live music in the lobby bar, and live shows with music and dancing. Once a week a professional tequila and wine sommelier and bartender leads tequila, wine, martini, and coffee tasting sessions.
Recreation
The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).
A freeform pool winds the length of the property, offering in-water and deck chaise lounges with cushions and adjustable shades. White-curtained cabanas with space for two line the beach and both a beach butler and pool butler are available with books, magazines, drinks, suntan lotion, and towels. Introductory scuba lessons, snorkeling equipment, and boogie boards are provided.
While spa products, treatments, and services incur surcharges, all guests are free to use the men's and women's indoor spa tubs, plunge pools, saunas, steam rooms, showers, and locker rooms without charge. One outdoor spa tub looks out over the sea and four additional spa tubs are in a quiet area lined with pots of bougainvillea.
A fitness center includes an array of strength-training and cardio equipment, along with free weights; towels and water are stocked at each machine. Classes in Pilates, yoga, and spinning are offered. A rooftop tennis court allows both day and night play. Billiards and ping-pong tables are found in the 24-hour lounge. The resort also allows guests the use of bicycles.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Spa
The hotel's spa, SPAzul, offers signature Maya-inspired Saas, or clarity and light treatments, which match earth, wind, fire, or water elements to individual massages, masques, and exfoliations. Ingredients include clay from the crater Chicxulub and banana leaves. Included on the general menu are Japanese Shiatsu, chocolate mint exfoliation, and algae body wraps.
SPAzul also features a spectacular hydro facility equipped with whirlpools, cold plunge pools, outdoor and rain showers, steam and dry sauna, and a temazcal steam hut. Men and women have separate areas with individual lockers; robe and sandals are provided. Fruit and beverages are supplied in the relaxation area.
Showing 1 - 10 results (of 922) · See more The Royal in Cancun All Inclusive Spa & Resort reviews
out of 922 reviews
“as great as advertised”
the best service, food, cleaniless, etc., we have experienced in a hotel. this is the best hotel i have ever stayed in and definitely one of the best in Cancun. the only two criticisms we had: 1) as is evident from reading other reviews, if you book a regular room and want a king bed, they will definitely make you pay extra and upgrade upon arrival or you'll have to settle for two doubles. so no matter what it says on expedia or any other website, you do not get a king bed if you book a regular room. there's no way around it! 2) no water sports at the hotel, so if you want to jet ski or parasail or kayak, need to go to different hotel or the lagoon. otherwise, the food was phenomenol, professional chefs, and absolutely amazing. the alcohol is top shelf and includes johnny walker black label, jack daniels, sky vodka, and other premium liquers such as frangelico, kahlua, etc. i'm mentioning this because this is something i was trying to find out before booking the hotel and i was pleasantly surprised from by the alcohol selection. also, drinks are not watered down. this is a first-class resort for couples only, so you will not find anyone under 18.
“Love this place!!”
The Royal In Cancun is such an extraordinary place. This is the second time I've return to the resort. Everybody is so friendly and helpful. We got upgraded from the regular Junior Suite to the Royal Junior Suite. Its essentially the same room, but with different amenities (such as Chef's Plate and an hour of free rental of the Mini Cooper). The first time I came to the resort, the beach was not completed. This time it was completed and it's simply beautiful. Great place, Great food. I highly recommend this place for adults. I love the privacy and the peacefulness of the place, since there are no kids allowed.
“Great Stay”
This was our second time at the Royal and our visit was just as great as the previous. Awesome location, beautiful views, great food, and exceptional staff.
“Will certainly go back”
This was our very first trip to Cancun. Upon arrival, we were greeted w/champagne & the most beautiful hotel that we have ever been in. Staff are friendly & welcoming. We stayed in Rm 615 & the view was great! Could not have picked a better hotel. Food was great, Service was great, Bar was great -- we will certainly go back & stay at The Royal. Please make sure you tip, the staff work hard in all that heat! Can't thing of one negative. Spa was great, we did a couple's massage, I would recommend that you visit.
“Excellent time”
The hotel was absolutely beautiful and fancy. We went with 11 other couples and it was large enough to accomodate all of us wanting to be together or hang out. The food was excellent with Spice for lunch and Asiana for dinner being the best. Don't pass up going to Asiana for the Hibachi as that was a lot of fun. The pool was the highlight as it was heated so no reason to get out when the evening turned cool. The beach is outstanding and huge. Overall this was a great stay and would recommend this hotel to all.
“pampering”
fabulous
“What a great hotel!! A must stay in Cancun!!”
It was our first time in Cancun and my husband and I were looking for a great all inclusive hotel. After reading the great reviews of this hotel, we went ahead and booked it. This hotel was everything I expected it to be and much much more! It is only a year and a half olf so you are getting the best of the best. We were greated by the concierge who escorted us to the 5th floor where we were greeted with champagne while we checked in right on the 5th floor (where our room was). It is perfect for a weekend getaway with your significant other or girlfriends. The staff is friendly and speak english...always willing to help. You get personalized service from beginning to end. The food is amazing with the regular buffet (Spice) and 4 other restaurants including Pelicanos which is open air overlooking the beach, serving great seafood. All the rooms have a full size jetted tub in the room (tile floors) and an oceanfront balcony with a hammock. The beach is amazing...a bit rough when we were there but it was warm and very inviting. The pool is heated with a swim up bar. They have beach and pool cabanas with full service (pool butlers and waitresses) -all included. You will not see any kids here - this is an all adult property. I was very impressed with this hotel. It made my trip to Cancun very memorable. I cannot wait to go back to the Royal Cancun.
“Great hotel from Cancun frequenter”
We just got back from a 4 night stay here. It was great, great drinks, liquor bottles in the room! Maria Marie, not very good food. Asiana was the best! Wonderful sushi. The only thing that upset me was that when we got there they said all they had was rooms with 2 double beds unless we upgraded, which i think is their "trick" to make you pay more. We did upgrade and I didnt think about it the rest of the week, and the room was wonderful.
“The only place we will ever stay now. We are spoiled!!!!!!!!”
Hotel was like a palace. We were spoiled. It was the nicest place we've ever been. We won't stay anywhere else now and we go to Cancun at least once a year. Staff was very friendly and food was awesome. Keep in mind that even though you might request a king bed, it is not guaranteed upon arrival causing you to be forced to upgrade to a more expensive room. It is across the street from Margaritaville, Bubba Gumps and Outback Steakhouse, and a mall, making it convenient. Also a 15 minute walk to Senor Frogs and Cocobonga. Make sure the men take a pair of dress pants and closed toe shoes, as 3 out of the 5 hotels restaurants require it. We spent half a day looking for pants for my husband just for dinner because the pants at the boutique were expensive. Other than that, next year we will stay 2 weeks!!!!!!!!!!!
“Great Resort”
Pleased with the overall experience here. The food was good, the hotel staff were friendly and the service was exceptional. I would absolutely return here for another vacation. My wife and I only left the resort 2 times in 7 days. The only negative comment that I have is related to the check-in. When we arrived we were promtly greeted and escorted to the concierge for check-in. They asked us if we wanted a room upgrade. When I said no, they cut the price and asked again. Then they said they did not have the room we reserved. After 10 minutes of arguing, we finally got keys to the type of room we reserved. Overall the experience here was great. I was little concerned by the way it started but after that, only a positive experience.
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Showing 1 - 10 results (of 922) · See more The Royal in Cancun All Inclusive Spa & Resort reviews
The preferred airport for The Royal in Cancun All Inclusive Spa & Resort is Cancun, Quintana Roo (CUN-Cancun Intl.) - 15.5 km / 9.6 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
