Dear Cindy, Thank you for taking the time to post about our resort. We always encourage our guests to let us know right away of any needs or issues that they encounter during their stay, as we want the opportunity to make it right. We apologize if you felt that your needs were not addressed with the care and concern that our guests have come to expect from us. The Royal Caribbean has closed and will undergo a complete renovation. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves. We hope that we have the opportunity to host you again in the future in the newly renovated resort and change your mind about vacationing with us. Warm Regards.

Dear Guest, Thank you for your review. It is never our intent to pressure or force any guest into a vacation ownership purchase, as any guest is free to purchase or not based on their individual travel wishes. We are just excited to show you what vacation ownership can do for the way that you and your family travel in the future. Our resorts have been the home to many satisfied guests throughout the years and we are proud of the services that we offer to our valued owners. We regret that you did not appreciate the value of the resort presentation and we hope that you will reconsider us for your future vacation needs. Warm Regards.

Dear TSK, Thank you for taking the time to post about our resort. We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you. We appreciate your feedback and we would like to inform you that The Royal Caribbean in a few days will undergo a complete renovation. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Dear Cancun_fam: Thank you very much for taking the time to give us a review of your August vacation. Our staff is constantly striving to make sure that our guests have the best vacation experience possible and we're glad to see that we achieved this goal with you. We are constantly working to improve the experience of our guests and truly appreciate your feedback. We'd like to let you know that The Royal Caribbean has closed its doors and will undergo a complete renovation. We hope to welcome you back again in the near future to our new and completely updated Royal Resort. Warm Regards.

Dear Guest, Thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. We always encourage our guests to let us know of any needs or issues that they may encounter during their stay, as we want the opportunity to make it right. We want to make sure our guests have the very best vacation experience possible, and we regret learning that we didn't achieve this goal with you. We hope you give us the opportunity of welcoming you back to enjoy a vacation that's up to the standards we’ve held for more than 40 years of experience. Warm Regards.