Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by Joe from San Francisco Bay

WOULD stay again in a heartbeat!

Posted 9-Jun-2014 on Hotels.com
The only glitch was in registering at the hotel. They had never heard of me. Good thing I had a way to forward the H.com confirmation e-mail to them. Once they received it, it was smooth sailing. I do not know if the problem originated with Hotels.com or the Terracaribe but I had booked 6 months in advance so apparently, the cracks got wider and my booking fell in. Hotel Management was AMAZING in handling this and accommodating my handicap. The walk up room they originally assigned wouldn't work for me so the staff went to work and ended up putting me in room 101 - right at the front where I wouldn't be physically challenged. THANK YOU SO VERY MUCH for your understanding and the upgrade. It went above and beyond what one would expect and it was done with kindness and a sincere desire to provide BETTER THAN EXPECTED service. BRAVO TERRACARIBE!
3 out of 5
for Students
by A verified traveller

Good bargain.

Posted 1-Jun-2014
Pros: Great staff, clean rooms,.
Cons: Small hotel, small rooms. My window faced hallway so I had to keep curtains drawn.
Location: Not the best location. Two blocks from bus that will take you to the beach. About a 20 min walk from ferry to isla mujeres. Approximately 10-15 walk f
Clean room. Welcoming staff,very helpful. Close to R-1 bus that will take you to zona hotelera. Walking distance from city center. Window and door faced hallway so mornings were a bit noisy.
1 out of 5
by harwinder from seattle

Treble hotel

Posted 21-May-2014
Hotel was very treble , no left no microwave. And fridge. Customer service very bad , Gato area . No near restraint. Too far from beach .pool close. 9 o. Clock just waste a money. .
5 out of 5
for Everyone
by i an a retired from t

Nice hotel closed to everything

Posted 12-Apr-2014
My wife and I we have a excelent time and stay employee very profetional and helpfull an any aspect thank you again
4 out of 5
for Everyone
by Amith from Sunnyvale, CA

Excellent option outside the hotel zone

Posted 18-Feb-2014
We booked Terracaribe based on user reviews as we were looking out for a place to rest our heads in between our "planned" vacation to Cancun. Turned out to fr exceed our expectation Pros: - Far away from the hotelzone, close to Cancun Downtown - get a "fairly real" taste of everyday Mexico. Easy access to almost all transport options, buses, cabs and the ferry - Excellent and helpful staff - especially the person who manned the desk in the evenings and our friendly cook - Superb hot breakfast in the morning - Cons: - Room could get stuffy even with AC running, but easily fixed by opening the windows and using the ceiling fan instead
2 out of 5
by A verified traveller

Its cheap for some reasons

Posted 14-Jan-2014
Pros: its cheap
very noisy and the there is strange smell in the room; the sheet is uncomfortable either
3 out of 5
by A verified traveller

cheap but not very good

Posted 10-Jan-2014
Pros: soso
strange noise in the first room, then changed to the second, but the wifi signal is poor
4 out of 5
by Family T from Cancu

Great for night before or after flight if needed.

Posted 8-Jan-2014 on Hotels.com
Very clean, very helpful, newly remodeled. Location isn't great…feels like you're in the middle of neighborhood far FAR from the beach, but if price is keeping you from the main area, this is a VERY clean place to stay. We didn't walk around at night (and we do spend a lot of time in non tourist areas of Mexico), but that was at the advice of people who lived nearby. You could easily stay here and travel to the beach/clubs and come back to sleep in your VERY clean room. The staff was super!!
5 out of 5
for Personal Event
by K.stella from Florida us

Posted 2-Jan-2014 on Hotels.com
Very clean nice friendly hotel.... The price was good but the area was scary.
3 out of 5
for Everyone
by A verified traveller

What you'd expect for the price

Posted 30-Dec-2013
Staff could never give you a straight answer. I can only assume they've had some encounters with angry customers in the past and are afraid of confrontation. When they should have said no they said maybe then they would avoid contact until you forgot or just gave up. Our safe wouldn't work so we called the front desk. They had a maintenance personnel to our room quick fast and in a hurry. He looked at the safe and said he'd be right back. We waited around for 30min then went and sat in the lobby. The guy at the front desk said, "he must be looking for something". We never saw him until the next day and it was in passing. The safe never got fixed. Hot tub was freezing. The area is a little sketchy, but that was my favorite part. I love to travel and I don't enjoy the touristy areas. The street food and surrounding restaurants we amazing. All locals and no tourist, plus excellent service. I'd recommend some spots, but I'd rather keep it a secret. I would stay at Terracaribe again my wife might not agree.