Ratings based on 304 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Posted 9-Jan-2015
No Blankets. 1 Bath Towel. 1 Hand Towel. No soft surfaces so you can hear people walking around, showering, and closing doors. Bed was very hard. Sheets and bedding were not soft.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Zürich

Aufgeräumtes Hotel, stadtzentrale Lage

Posted 19-Nov-2014
Pros: Ruhig, schlicht-strenge Geometrie.
Cons: Die "öffentlichen Räume noch etwas persönlicher gestalten.
Location: Zentrum
Wir haben die Ferien weiter unten, d.h. heisst in Tulum, verbracht - Übernachtung war zur Überbrückung gedacht; für den Weiterflug am nächsten Morgen.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 19-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Families
by Enrique

This traveller left a rating score only Posted 26-Jul-2014 on Hotels.com
5 out of 5
Recommended
by Joefrom San Francisco Bay

WOULD stay again in a heartbeat!

Posted 9-Jun-2014 on Hotels.com
The only glitch was in registering at the hotel. They had never heard of me. Good thing I had a way to forward the H.com confirmation e-mail to them. Once they received it, it was smooth sailing. I do not know if the problem originated with Hotels.com or the Terracaribe but I had booked 6 months in advance so apparently, the cracks got wider and my booking fell in. Hotel Management was AMAZING in handling this and accommodating my handicap. The walk up room they originally assigned wouldn't work for me so the staff went to work and ended up putting me in room 101 - right at the front where I wouldn't be physically challenged. THANK YOU SO VERY MUCH for your understanding and the upgrade. It went above and beyond what one would expect and it was done with kindness and a sincere desire to provide BETTER THAN EXPECTED service. BRAVO TERRACARIBE!
3 out of 5
Recommended
for Students
by A verified traveller

Good bargain.

Posted 1-Jun-2014
Pros: Great staff, clean rooms,.
Cons: Small hotel, small rooms. My window faced hallway so I had to keep curtains drawn.
Location: Not the best location. Two blocks from bus that will take you to the beach. About a 20 min walk from ferry to isla mujeres. Approximately 10-15 walk f
Clean room. Welcoming staff,very helpful. Close to R-1 bus that will take you to zona hotelera. Walking distance from city center. Window and door faced hallway so mornings were a bit noisy.
1 out of 5
by harwinderfrom seattle

Treble hotel

Posted 21-May-2014
Hotel was very treble , no left no microwave. And fridge. Customer service very bad , Gato area . No near restraint. Too far from beach .pool close. 9 o. Clock just waste a money. .
3 out of 5
Recommended
for Everyone
by sundubufrom JAPAN

ミドルリーズナブルにカンクンを楽しめました。

Posted 3-May-2014
Pros: 上記記述
Cons: 特別なし
Location: 上記記述
男性、54歳、蠍座、一人旅です。 Hotel Zoneまで、歩いて小一時間、TAXIで25分(夕刻は混む)、リゾートだけでなくダウンタウンも楽しみたい人にお薦めです。イスラ ムヘーレス島行き船着場までTAXI25ペソ(交渉次第)。 MAYA.セノーテツアーも含めた3泊4日の滞在でしたが、ダウンタウンの食堂探索が楽しかった。 ホテルの隣りが工事中で時々うるさかったけど、疲れたらプールでのんびりでした。 ベランダ部屋に変えてもらいました(洗濯物が干せた)
5 out of 5
Recommended
for Everyone
by i an a retiredfrom t

Nice hotel closed to everything

Posted 12-Apr-2014
My wife and I we have a excelent time and stay employee very profetional and helpfull an any aspect thank you again
3 out of 5
Recommended
for Getaway With Friends
by Isabellefrom Paris

bon rapport qualité prix

Posted 6-Mar-2014 on Hotels.com
hôtel correct dans l'ensemble et personnel sympathique. L'emplacement trop éloigné du centre de la ville. Petit déjeuner correct et Piscine agréable et bien entretenue