Beach/ocean view

Reviews of Secrets The Vine Cancun - Adults Only - All Inclusive

5 out of 5
Secrets The Vine Cancun - Adults Only - All Inclusive
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 870 out of 1509 reviews" "
Rating 8 - Good. 315 out of 1509 reviews" "
Rating 6 - Okay. 166 out of 1509 reviews" "
Rating 4 - Poor. 91 out of 1509 reviews" "
Rating 2 - Terrible. 67 out of 1509 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 7 nights in Mar 2024

8/10 Good

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at sit down restaurants was slow. I wish there was more variety at lunch/dinner.
Stayed 6 nights in Mar 2024

6/10 Okay

Barbara

Liked: Staff & service
Stayed 9 nights in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and over the top nice. Room was great with great amenities.
Stayed 6 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 15, 2024
Dear Edward,Many thanks for your 5-star rate to our resort. We are thrilled to know your experience at Secrets The Vine Cancun was excellent.It is a pleasure to read your compliments towards our team members, whose kindness and professionalism is one of our hotel's greatest strengths, and we promise to congratulate them all on your behalf for their contribution to your satisfaction. We look forward to having the pleasure of welcoming you back home soon.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Jaime

Travelled with partner
Liked: Amenities
We stayed at Secrets the vine Cancún for our honeymoon, and it was even better than we could have expected! The staff were absolutely incredible, the food was amazing, and the pools and beach were everything we could have wanted. It was truly an elevated experience, and we will definitely go back! 12/10 impressed!
Stayed 7 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 14, 2024
Dear Jaime,On behalf of our team and management, we would like to thank you for selecting Secrets The Vine Cancun as the host of your honeymoon getaway to our beautiful destination and for taking the time to write such a lovely review about your experience with us.It's our most pleasure to learn that we exceeded your expectations while you were impressed with our facilities, stunning pools, delicious cuisine and personalized attention to details from our colleagues. We sincerely appreciate your gracious comments as it shows our consistency in maintaining the Secrets Resorts brand standards.We would certainly be glad to have you back home for another round of a wonderful stay. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Louis Marcel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets the Vine is an excellent choice for couples. We stayed 6 nights for our anniversary and we couldn’t be happier with the resort and staff. Definitely recommend Secrets the Vine to anyone who is looking for a relaxing yet hip vibe to spend some time away from the rat race.
Stayed 6 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 14, 2024
Dear Louis Marcel,We sincerely appreciate that you have taken the time to write and share an overview of your wonderful anniversary celebration at Secrets The Vine Cancun. It's with great pleasure we read that you enjoyed our property, the pleasant atmosphere we strive to deliver and for sure the warm and professional service provided by our colleagues. We will share your charming notes with the team and management, as an inspiration to keep up our work.Our team looks forward to having the pleasure of having you back home soon at this your home in the Mexican CaribbeanBest regards,Berenice ReyesE-Concierge

8/10 Good

Daniel J

Stayed 4 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 15, 2024
Dear Daniel,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know your experience was marvelous and that you enjoyed the hospitality of Secrets The Vine Cancun.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge

10/10 Excellent

Debra R, SOUTH BEND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this property for six days in March. We upgraded to preferred club, which got us an Oceanview, welcoming bottle of champagne, endless drinks in mini fridge, an exclusive lounge and pool exclusive to preferred club members. While we didn't utilize all of these options, I'm sure some people appreciated them. What we did enjoy the most from this property is the staff. Everyone goes out of their way to make you feel comfortable and welcome.I don't think we've ever been at a property where we were treated so well. We enjoyed the market café every day for breakfast, with rows of food to choose from. Each night we chose a different dining option. The dining options open at 6 PM as the pools all closed at 6 PM. My advice would be to arrive to dinner close to 6 PM or there might be some waiting. There are three pools, not including the club level pool. We also made use of the cabanas that are available on a first come first serve basis. Be aware there are also cabanas available to rent. There is a never ending list of activities. There are performances throughout the evening of different musicians throughout the property. we always felt safe as the property is gated, room numbers are always checked, even going down to the beach and back to the hotel had security to make sure everybody who entered belonged there so we felt very safe. We thoroughly enjoyed our stay, and if we ever decide to return to Cancun, we would definitely stay there again.
Stayed 6 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 13, 2024
Dear Debra R,We would like to thank you for selecting our resort as your host on your recent gateway to our destination. It was a pleasure having you, and we appreciate that you have taken the time to share your experience through this mean.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. Furthermore, we highly appreciate your gracious comments here and have shared them with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and beach
Stayed 1 night in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 11, 2024
Dear Colleen,We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our service and facilities.Our team looks forward to welcoming you back in the not so distant future.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm hospitality with plenty of good food options make Secrets the Vine a relaxing and lovely choice. We loved the spacious jr suite and balcony w comfortable seating and views of both the ocean and lagoon.
Stayed 3 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 11, 2024
Dear Kimberly,We appreciate you have taken the time to share a fantastic review about your recent visit to Secrets The Vine Cancun. We are thrilled to read that you've enjoyed your stay, especially our warm hospitality, great variety of gastronomy, the luxury and comfortable suites and incredible panoramic views.Please be confident that we've shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management.We sincerely hope we can have the honor of being your host again in a not too distant future.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Georgialle C

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I've ever had the pleasure of staying at. Chefs kiss!
Stayed 3 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 6, 2024
Dear Georgialle C,Many thanks for taking the time to share such a gracious note about your recent stay at Secrets The Vine Cancun. We strive to deliver the most memorable experience to our valued guests and are thrilled to know that this was reflected in your visit.We would certainly be glad to have you back for another round of a wonderful stay in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge

6/10 Okay

Jeffrey, Peoria

Travelled with family
Liked: Staff & service
Pros: The staff was very nice. The food was very good especially the steak house. Pool bar service was great and even better if you tip well. The gym was pretty good for a resort. Cons: Hotel needs some updating and showing its age. Not enough lounge chairs around the pools unless you mark your territory at 5:00 a.m. You must buy a $100 (minimum) bottle of wine to obtain a reservation in the nicer restaurants. Make sure you know the price before leaving as my $100 bottle of wine turned out to be $240 at checkout. Can't argue unless you take a picture of the receipt and know the waiter's name. If you don't make a reservation, it's first come first serve. Our A/C didn't work correctly for a day and a half at check in. The room never cooled as desired. Our sink was clogged, some of the electric outlets didn't work. I didn't complain since I was on vacation, my bad I know. Overall, for the Preferred Level in a Jr. Suite I expected a little more. It wasn't bad, not saying that, just not at a level expected. I would only recommend the resort if you get a smoking deal.
Stayed 6 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 6, 2024
Dear Jeffrey,Thank you for selecting the hospitality of our resort, and for taking the time to write a review about your recent experience with us, our guest's feedback is truly appreciated in our constant commitment to improving our service levels.We are glad to read that you enjoyed our colleagues’ attentive and friendly service, and the great variety of food, especially at the Blue Water Grill restaurant.Likewise, we are very grateful for your detail suggestions and your constructive critics. Please be assured that all your observations have been shared with the concerned departments to ensure we maintain our usual high standards.With this said, we look forward to having the opportunity of hosting you back again for a future stay.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Zach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. Staff was super nice. Bathrooms are a little weird if not staying with a significant other. No reservations at the restaurants could mean extended wait times which was the only down side.
Stayed 4 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 5, 2024
Dear Zach,We would like to thank you for the praising review you shared following your recent visit to Secrets The Vine Cancun.It is fantastic to read that we were able to provide you with a great experience and that you enjoyed our hospitality, as we strived to deliver the most memorable experience to our valued guests.Once again, we thank you for selecting our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Camillia

Liked: Cleanliness, amenities
Excellent
Response from E-Concierge at Secrets The Vine Cancun on Mar 4, 2024
Dear Camillia,Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was excellent.We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Warm regards,Berenice ReyesE-Concierge

4/10 Poor

Omar

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great but the AC at the lobby and 1604 room was terrible. I asked if they were not working and no one actually cared if the AC were working. Heard from a lot of people staying there as well
Stayed 6 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 4, 2024
Dear Omar,Thank you for taking the time to share your feedback with us. Your comments have taken all our attention, and we are sad to hear that our facilities did not meet your expectations. Please accept our sincerest apologies for any inconvenience occurred at the resort.Rest assure that we are following up your observations with the departments involved, to improve our facilities and provide our guest the experience expected from a Secrets hotel.We would love to have the opportunity to host you again in the future to offer you the remarkable stay you deserve.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Wayne Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and trip!
Stayed 5 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 4, 2024
Dear Wayne Allen,Thank you for selecting Secrets The Vine Cancun as your host and for taking the time to share a lovely note about your experience. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests and are happy to know that this is reflected in your visit.Furthermore, we truly look forward to welcoming you back on a future occasion.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Shannta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. Arrive early for dinner. Buffet options are just ok but you’ll find something. Drinks were great- I was happy! A great place to stay!
Stayed 3 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 1, 2024
Dear Shannta,We appreciate you have taken the time to share a review about your recent visit to Secrets The Vine Cancun. We are thrilled that you enjoyed your stay, especially the great service provided by our colleagues.Your comments will be shared with our team as motivation to keep up our work.Our team look forward to welcoming you again in the near future.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 27, 2024
Dear Bill,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gym had about 4 pieces of equipment down, which was disappointing. The food at Oxilo ( spelled wrong) was not as great as it was last year. However these things are minor in the grand scheme of things. The staff are wonderful. The hotel is so clean. We just love it here.
Stayed 7 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 26, 2024
Dear Sandra,Many thanks for taking the time to write an overview of your recent stay at Secrets the Vine, Cancun. We are very happy to hear that your stay was fantastic and that you were particularly impressed with the attentive service received during your visit and the cleanliness of our facilities.Rest assured that your comments are very important to us because they help us improve our facilities and services, so we will follow up with the areas involved.Once again, we thank you for your preference in our resort and very much look forward to having the opportunity to serve you again soon.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and quiet...not a "party" hotel. Excellent stafff!
Stayed 4 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 24, 2024
Dear Jennifer,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know your experience was marvelous and that you enjoyed our excellent customer service and facilities.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge

10/10 Excellent

Robert, Missouri City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice!
Stayed 3 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 21, 2024
Dear Robert, We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know that your experience was worthy of 5-stars and that you enjoyed our service and facilities.Our team looks forward to welcoming you back in the not-so-distant future.Best regards,Berenice ReyesE-Concierge

4/10 Poor

Gilad

Travelled with partner
Liked: Staff & service, amenities
The hotel itself is good, a bit dated but still holds up, the problem we had was that we expected a certain level of restaurant and food at a 5-star all-inclusive... The food was just bad, everywhere we ate was just warm food from another dinner or lunch, nothing was fresh nothing was too tasty, a real disappointment.
Stayed 3 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 20, 2024
Dear Gilad,We would like to thank you for taking the time to share your observations about your recent stay with us.We regret knowing that our restaurants had not met your expectations. All aspects you have raised to our attention are under review to ensure we maintain our usual high standards.While we understand your feelings about your stay, it is our hope that you can accept our most sincere apologies and that we may have the opportunity of being your host again in the future.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 4 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 20, 2024
Dear Robert,Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was excellent.We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Warm regards.Berenice ReyesE-Concierge

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and cannot say enough good things on how amazing the staff was! The Italian and the Steakhouse was amazing. Only complaint is the day restaurants could have lithe more on the menus. The Market Cafe is the buffet and has a large selection but limited on seafood which I was looking forward to. But overall the food was good at the resort. We had a great time and would recommend to others
Stayed 5 nights in Feb 2024
Response from Social Media Coordinator, Secrets The Vine Cancun on Feb 19, 2024
Dear Kristine, We would like to thank you for taking the time to share an overview of your recent stay with us. We are glad to read that you were impressed with our team's attentive service. Likewise, we appreciate your suggestions, as our guests' feedback is of utmost value to us in our commitment to providing you with the best vacation experiences.Once again, we thank you for your comments. We look forward to having the honor of welcoming you back soon to Secrets The Vine Cancun, your home in the Mexican Caribbean. Best regards.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Social Media Coordinator, Secrets The Vine Cancun on Feb 19, 2024
Dear Vincent, We appreciate you have taken the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was a most pleasant one.Our team and management hope to have the honor of welcoming you back home in the future and providing you with another wonderful stay.Warm regards.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Lots to do, entertainment was non stop. The room was absolutely beautiful ❤️ Muchas Gracias
Stayed 4 nights in Feb 2024
Response from Social Media Coordinator, Secrets The Vine Cancun on Feb 17, 2024
Dear Scott, We sincerely appreciate that you have taken the time to share an overview of your recent stay at Secrets The Vine Cancun. It was a pleasure having you home. Our team and management are delighted to read your experience was a most pleasant one and that you enjoyed specially our modern accommodations and refined entertainment. Your comments will serve as an inspiration for all of us while we continue working to provide our valued guests with the best vacation memories. We hope to have the opportunity to host you again sometime soon. Best regards.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Social Media Coordinator, Secrets The Vine Cancun on Feb 17, 2024
Dear Julio, Thank you for your 5 out of 5 rating for our resort. It's a pleasure learning that your recent experience with us was excellent. We hope to have the honor of being your hosts again in the not-so-distant future. Best regards.

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities
Hotel is very nice. The amenities are excellent and the rooms are very nice. There is however issues with the lobby area. There is like a noticeable sewage smell throughout the hotel. There also seems to be no AC in the lobby. It was extremely hot. Keep in mind there are bars and food spots in the lobby so eating and drinking while being hot doesn’t mix. Other than that the pool rooms and all the inclusive are amazing.
Stayed 1 night in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 14, 2024
Dear Derek,Thank you for selecting Secrets The Vine Cancun as your host and taking the time to share your experience with us. All our guest feedback is very important to us, please be assure that we will address your comments with our team to follow up.We are thrilled to hear about your great experience and are happy to know that you enjoyed the amenities, our stunning pristine pools and luxury suites.Once again thank you for sharing your views with us, we look forward to the pleasure of welcoming you back to provide you with the quality of service that our guests expects for a Secrets hotel.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Tran, watauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2023
Response from E-Concierge at Secrets The Vine Cancun on Feb 13, 2024
Dear Tran,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

NOBUKI

Stayed 2 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 10, 2024
Dear NOBUKI,Thank you for taking the time to rate your experience at Secrets The Vine Cancun. We are very happy to know your stay was fantastic.We look forward to hosting you again soon.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 5 nights in Dec 2023
Response from E-Concierge at Secrets The Vine Cancun on Feb 7, 2024
Dear Scott,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice Reyes,E-Concierge

10/10 Excellent

Bryon D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I not easily impressed but this was by far the best experience I've had on vacation... highly recommend
Stayed 1 night in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 6, 2024
Dear Bryon D,Thank you for taking the time to write and share your recent experience at Secrets The Vine Cancun.We are thrilled that your stay was a most pleasant one and that you were highly impressed with our fantastic service. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We sincerely look forward to welcoming you back on a future occasionBest regards,Berenice ReyesE-Concierge

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 6, 2024
Dear Timothy,We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our service and facilities.Our team looks forward to welcoming you back in the not-so-distant future.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

mozhda

Food
Stayed 6 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 2, 2024
Dear mozhda,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge

8/10 Good

Lori

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
I liked the food, wait staff and pools. Housekeeping kept our room clean but did not restock washcloths, hand towels and coffee on most days. Had to ask for them and then sometimes didn’t get them.
Stayed 7 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 1, 2024
Dear Lori,Many thanks for taking the time to write an overview of your recent stay with us. Your comments are truly valuable for us.We are happy that you enjoyed our facilities and service and very appreciate your remarks on our food, as our Chefs make a great effort to please a variety of demanding and diverse palates. Your comments will be shared with our team as motivation to keep up our work.We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.We look forward to welcoming you back on a future occasion.Best regards,Berenice Reyes E-Concierge

10/10 Excellent

Pamela E

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 2, 2024
Dear Pamela E,Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was a most pleasant one.We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Warm regards,Berenice ReyesE-Concierge

10/10 Excellent

Travis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High-end, classy, beautiful property with exquisite food and beverage options. An excellent destination for a relaxing escape!
Stayed 4 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 31, 2024
Dear Travis,Thank you for taking the time to share your wonderful experience with us.We are thrilled to hear that you had such a relaxing getaway throughout our luxury and elegant accommodations. Your praise on our exquisite gastronomic offer is truly appreciated, so we will share your words with our Chefs as they make a great effort to please a variety of demanding and diverse palates. We look forward to having the pleasure of welcoming you back home soon.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just come back from Secrets the vine yesterday 1-29-2024. I expended 3 night at this hotel and i enjoyed a lot all their amenities. Food is good, hotel is beautifully, staff are very friendly and ready to assist you if you need help. You fell safe in this place and you never feel boring. The pool area is fantastic with games and music in the area , bar are at a different location in the hotel, you can buy excursions or tours at the lobby and at night you have entertainment. I recommended this place and would like to come back. In general this is a nice facility.
Stayed 3 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 31, 2024
Dear Jesus,We sincerely appreciate that you have taken the time to share such a charming review of your most recent getaway through this mean.We strive to deliver the most memorable experience to our valued guests and are thrilled to know that this was reflected in your visit. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We sincerely hope we can have the honor of being your host again in a not too distant future.Warm regards,Berenice ReyesE-Concierge

10/10 Excellent

Omkar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an amazing experience
Stayed 4 nights in Dec 2023
Response from E-Concierge at Secrets The Vine Cancun on Jan 30, 2024
Dear Omkar,We sincerely appreciate that you have taken the time to rate our resort and are thrilled to know your experience was amazing and worthy of 5-stars,Our team looks forward to welcoming you back in the not-so-distant future.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the service was great
Stayed 3 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 29, 2024
Dear Jack,We appreciate you have taken the time to share a review about your recent visit to Secrets The Vine Cancun. We are thrilled to read that you've enjoyed your stay, and we were able to meet your expectations with our hospitality.Furthermore, we sincerely hope we can have the honor of being your host again in a not too distant future.Best regards,Berenice ReyesE-Concierge

10/10 Excellent

Ismenia

Liked: Amenities
Loved the cleanliness and modern look. Service and staff were excellent.
Stayed 4 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 27, 2024
Dear Ismenia,We would like to thank you for selecting our resort as your host on your recent gateway to our destination. We were delighted that you've enjoyed all the details we take pride in offering our guests, your recognition in the cleanliness of our luxury and modern facilities and excellent customer service is truly appreciated. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home soon.Best regards,Berenice ReyesE-Concierge

4/10 Poor

Selena

Travelled with partner
Liked: Amenities
The smiles are not genuine they definitely don’t accommodate you in any way it is what it is they tell you anything supervisors staring you in the face when you make a complaint to there colleague and then you find out it’s them they tell you to send an email on there email there only accordion is a bottle of cheap wine everyone don’t drink
Stayed 5 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 25, 2024
Dear Selena,Thank you for taking the time to write a review about your stay in our resort.We appreciate your observations here as our guest's feedback is important to us, we will share your comments with the areas involved.Once again, we thank you for taking the time to share your overview with us.Best regards,Berenice ReyesE-Concierge

8/10 Good

Sylvain

Stayed 4 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 24, 2024
Dear Sylvain,We sincerely appreciate that you have taken the time to rate our resort. It is fantastic that your experience was marvelous and that you enjoyed our accommodations.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge

8/10 Good

JAEWOO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 22, 2024
Dear JAEWOO,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a pleasant stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 22, 2024
Dear Andrea,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know that your experience was marvelous and that you enjoyed our service and facilities.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge

8/10 Good

Soroush Tom

Stayed 6 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Feb 12, 2024
Dear Soroush,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know that you had a fantastic stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge

10/10 Excellent

Jacob, Onawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 22, 2024
Dear Jacob,Many thanks for your 5-star rate to our resort. We are thrilled to know your experience at Secrets The Vine Cancun was excellent.We look forward to welcoming you back home in the near future.Best regards,Berenice ReyesE-Concierge

6/10 Okay

Zelius

Liked: Cleanliness, staff & service
Great food and staff, but the bathroom has no separation from your bedroom, and there are about 5 people for every one beach chair (so forget about getting one).
Stayed 8 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 18, 2024
Dear Zeilus,Thank you for sharing your feedback through this mean. Your comments are truly valuable for us to improve our service level and product.We are happy to read that we met your expectations with our food selection and customer service.We hope to have the opportunity of hosting you back for a future stay.Best regards, Berenice Reyes E-Concierge

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean. The restaurants were overall good. Some dishes were not great and others were. Had some great service with the exception of the hostess at the steakhouse that skipped us in line by 4 other couples. She even continued to seat a couple that checked in after us after I said something. Saul at Marketplace Cafe was an excellent server. We enjoyed the upgrade to have access to a quieter pool on the 12th floor. We were usually always able to find chairs with this access. I didn’t notice any difference in the liquor that was offered to premium guests vs those that didn’t pay for the upgrade.
Stayed 8 nights in Jan 2024
Response from E-Concierge at Secrets The Vine Cancun on Jan 18, 2024
Dear Sarah,Many thanks for taking the time to leave your observations following your recent stay with us at Secrets The Vine Cancun. Your feedback is truly valuable for us, as this allows us to improve our guests satisfaction and comfort.We are thrilled that you enjoyed the Infinity pool at our Preferred Club Level and appreciate your remarks on the cleanliness of our facilities.Our team looks forward to having the pleasure of hosting you back in the near future.Best regards,Berenice ReyesE-Concierge

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great but i have to warn you DO NOT buy into the Unlimited Vacation Club program theyll try to sell you on, IT IS A TOTAL SCAM.
Response from E-Concierge at Secrets The Vine Cancun on Jan 16, 2024
Dear Jorge, Thank you for sharing your observations through this mean. Your comments are truly valuable for us.We regret knowing this was your experience with Unlimited Vacation Club. We have shared your concern with the correct department.Once again, we thank you for sharing your feedback here.Best regards,Berenice ReyesE-Concierge