Design Double Room

Reviews of Mayafair Design Hotel

3 out of 5
Mayafair Design Hotel
Blvd. Kukulcan Km. 8.5. Zona Hotelera, Cancun, QROO

Reviews

6.4
Rating 10 - Excellent. 180 out of 872 reviews" "
Rating 8 - Good. 234 out of 872 reviews" "
Rating 6 - Okay. 184 out of 872 reviews" "
Rating 4 - Poor. 123 out of 872 reviews" "
Rating 2 - Terrible. 151 out of 872 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

David, Ann Arbor

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room was in front of the pool table. People were playing with it after midnight. There is no sign that says guests are not supposed to use it after 10:00pm. The room was clean for the price. Not staying this hotel anymore though.
Stayed 1 night in Feb 2024

2/10 Terrible

Ottoniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The front desk guy was great - and clean rooms the only downfall is the internet didn’t work and my AT&T signal on cell didn’t work
Stayed 1 night in Mar 2024

8/10 Good

OZAN

Stayed 3 nights in Mar 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

6/10 Okay

Leonides

Liked: Staff & service
Stayed 4 nights in Feb 2024

6/10 Okay

Juan Carlos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Junior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit put off by some of the reviews but went ahead and booked that stay at Mayafair Design Hotel. The rooms and facilities are clean. The area is pretty safe and conveniently located. You can walk to all major clubs from this hotel. Some parts looked like they were being upgraded or under construction but nothing that would make the place unsafe. Hot water is a hit or miss but it wasn't ice cold.
Stayed 2 nights in Feb 2024

6/10 Okay

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They kept room clean every day, staff was very friendly and helpful with questions we had about vacation guidance. The room was in bad shape because the bathroom/shower was missing a door and water will splash out of the shower making the tiles slippery outside of the shower, the bath tub took around 10 minutes before getting hot water and my wife didn’t use it because of it. The shower was poorly designed since the toilet was right next to it and water will splash the toilet paper. Air conditioner didn’t cool the room it only worked as a fan.
Stayed 5 nights in Feb 2024

4/10 Poor

Jeremi, Lodz

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Jan 2024

8/10 Good

kevin

Liked: Staff & service
Property in a good location but a bit run down
Stayed 3 nights in Jan 2024

8/10 Good

Raihan

Travelled with partner
Liked: Cleanliness, staff & service
The room was good, the staff service was awesome and parking was easily available. I liked that there is a pharmacy accessible from the hotel which is open 24/7.
Stayed 3 nights in Jan 2024

2/10 Terrible

Brian

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

6/10 Okay

Anna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Cesar Orlando

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2023

10/10 Excellent

Dominick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Benjamin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convienient location.
Stayed 2 nights in Oct 2023
Response from Greetings from the front desk team. on Oct 13, 2023
Thanks for your opinion we hope see you soon

6/10 Okay

Zul

Stayed 1 night in Sep 2023
Response from Recepción. on Oct 13, 2023
Muchas gracias por su opinión, lamentamos que su experiencia no haya sido del todo agradable.Esperamos verla pronto para ofrecerle un mejor servicio.

8/10 Good

Todd

Liked: Cleanliness, staff & service
The themed rooms were quite interesting and spacious
Stayed 3 nights in Sep 2023
Response from Recepción. on Oct 13, 2023
Thanks for your opinion, we hope see you soon

8/10 Good

Jorge, Miami

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the paid price. The design of the rooms very original. The only thing was that the toilet and shower were together in the same place
Response from Greetings from the front desk team. on Oct 13, 2023
Thanks for your opinion, we hope see you soon

8/10 Good

Edson

Stayed 1 night in Jul 2023
Response from Recepción. on Oct 13, 2023
Muchas gracias por su calificación.Esperamos verlo pronto

8/10 Good

mark

N
Stayed 7 nights in Aug 2023
Response from Recepción. on Oct 13, 2023
Muchas gracias por su puntuación.Esperamos verle pronto.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
The cleaning service was very bad, the drainage system was also very bad, we left the hotel on August 9 because we could not stay there more.
Stayed 17 nights in Jul 2023
Response from Greetings from the front desk team. on Oct 13, 2023
We really sorry about the problems that you had with us.We hope you again to give a better service

8/10 Good

Kar

Travelled with partner
Liked: Staff & service
Its a hotel for only sleeping 1 or 2 nights max
Stayed 1 night in Jun 2023

8/10 Good

Alexandrew

Liked: Cleanliness, staff & service
Location was great, however hotel itself is a bit run down and kinda weird but unique compared to other hotels
Stayed 2 nights in May 2023

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel for business.
I was there for only one day. The hotel is a converted office building and the rooms are brand new and nicely appointed. There are no facilities, such as pool, hot tub or patio. The staff were wonderful and bailed me out of a difficult situation trying to contact my clinic. It is literally across the street from the beach, but it does not have beach access. Good for a short business stay.
a single room with king bed
Upstairs area and buffet breakfast
Stayed 1 night in May 2023

8/10 Good

Jude

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hice el paquete con todo incluido, al llegar al hotel, me dijeron que el paquete no fue pagado todo incluido.
Stayed 7 nights in May 2023

2/10 Terrible

Arturo

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff in the front desk were talking all night very loudly. I couldn't sleep at all. I asked for a room upstairs but they didn't want to change it. The internet doesn't work most of the time.

8/10 Good

Liz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the area it was kind of shady the way we had to come in...but once we entered, the hotel is clean, different, is based on designer names and famous models....the room was very clean. The AC was not strong enough to sleep comfortable, but overall we liked the hotel and we would stay again there. restaurants, and convenience stores walking distance.
Stayed 1 night in Apr 2023

8/10 Good

Terry Lancelot

Stayed 3 nights in Apr 2023

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first, I was a little skeptical about the place. But honestly, it's extremely cute, the staff was really friendly and close to the bars/restaurants. The room was clean and I would definitely recommend this place to anyone that's looking for a budget friendly hotel.
Stayed 1 night in Apr 2023

4/10 Poor

luis alonso

Stayed 5 nights in Apr 2023

6/10 Okay

tahsin h

Disliked: Property conditions & facilities
Motel for this price was ok
Stayed 6 nights in Mar 2023

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness
Room service wasn’t available. My room was on the 3rd floor, they have some roof leaks on the corridors.
Stayed 3 nights in Mar 2023

4/10 Poor

Carrie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was pretty inside with the greenery. The staff were very inconsistent about prices and what the hotel offered. We were told we could use our hotel towels over the phone at the beach and then when we got to the hotel we were told we could not. Prices quoted by staff for the buffet were different than their signage. Everytime we asked about the all inclusive option we were told something different. We only ate at the pizza restaurant and it was just okay. I think we also only saw maybe 8 other people staying there the whole time we were there. No one was ever at the bar or restaurants really. I would say it was a ghost town and very boring. The room was clean enough. There were some stains on the bed frame. This is a good place to stay if you are just looking for a place to sleep and be in walking distance to beaches, ferry, and nightlife.
Stayed 4 nights in Mar 2023

6/10 Okay

Jennifer Rodriguez

Travelled with family and small children
Disliked: Property conditions & facilities
Room was okay, not that much hot water to take a shower.
Stayed 3 nights in Mar 2023

2/10 Terrible

Sunita

Stayed 6 nights in Mar 2023

2/10 Terrible

tommy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took about 1 hr to check in and they didn’t even know about what was included in my reservation. No information regarding the hotel and its amenities and inclusive places available given. Entire hotel was hot. The room was not cold, no hot water, shower head barely spout water, refrigerator was broken and not cold at all but the customer rep lied and said it’s not a refrigerator and it’s only to keep your food fresh. No passport lock safe, no safe private parking. Worst hotel I’ve been to
Stayed 3 nights in Mar 2023
Response from William - General Manager on Mar 7, 2023
Dear Tommy:We are very sorry that you experienced problems during your stay at our hotel. We want to assure you that we take any issues our guests may experience seriously and will work to fix them as soon as possible.Regarding the issues you experienced at the front desk, we apologize for any inconvenience you experienced. We will make sure to investigate what happened and take the necessary steps to improve our customer service at the front desk.Regarding the hot water and the refrigerator in the room, we regret that they did not work properly during your stay. Our maintenance team has already been notified and work is underway to fix any issues in the room in question.We apologize again for the inconvenience you have experienced and hope that we will have the opportunity to earn back your trust in the future. If you decide to stay with us again, please do not hesitate to contact our reception staff to help you with any need you may have during your stay.

6/10 Okay

Christopher

Business traveller
Disliked: Property conditions & facilities, room comfort
Not great.
Very low quality place, overpriced for sure. Impossible to make the room dark, the main wall looking into the building interior is a giant window with curtains that partially allow light through. With them closed and all lights off the room is still very illuminated. And then there is a club in the same building. Loud bass heavy dance music during every night in your room. And, the interior of this building is sort of a dilapidated shopping mall, that seems abandoned and weird. Feels a bit sketchy and odd. They are also booking the same hotel as three different hotel names. Super weird. Same place and same rooms, different hotel names. Def would not stay here again or tell anyone to stay here.
Stayed 2 nights in Feb 2023
Response from William - General Manager on Mar 7, 2023
Dear ChristopherWe regret that your stay at our hotel did not meet your expectations. We take any issues our guests may experience seriously and will work to improve in these specific areas.Regarding the lighting in the room, we appreciate your comment and we will take it into account for future renovations and improvements in our rooms. If you would have preferred different lighting, please do not hesitate to let us know so that we can better meet your needs during your next stay with us.Regarding the noise during the night, we are sorry for any inconvenience you experienced. We are working to improve the soundproofing of our rooms and reduce noise in all common areas to ensure a quiet and pleasant stay for all our guests.We apologize again for the inconvenience you have experienced and hope that we will have the opportunity to earn back your trust in the future. If you decide to stay with us again, please do not hesitate to contact our reception staff to help you with any need you may have during your stay.

6/10 Okay

Gloria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

2/10 Terrible

Ahmed

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Never think about booking here. We booked for three nights and didn't even want to stay for an hour. This is not a hotel. It's a shopping mall so you will be staying in a remodeled shop. No air flow and rooms smell like mold so they fix it by adding a strong scent that will trigger asthma and allergy. This place is a scam and receptionist will acknowledge that it doesn't match description but they will never agree to refund you. They just manipulate and scam people with their rate. Never fall for that or even think about booking here.
Stayed 3 nights in Feb 2023
Response from William - General Manager on Mar 7, 2023
We regret that your experience in our hotel has not been satisfactory. We take our guest feedback seriously and are constantly working to improve and deliver an exceptional experience.We understand that the location in an old strip mall may not suit everyone. However, we would like to highlight that our hotel has been renovated with an elegant design, providing a unique and comfortable accommodation experience for our guests. We hope to have the opportunity to provide you with an improved and more satisfying experience in the future.

2/10 Terrible

saeed

Stayed 3 nights in Feb 2023

6/10 Okay

Judith

Disliked: Staff & service
The bath took 2 hours to get 2inches deep…hopeless
Stayed 2 nights in Jan 2023
Response from William - General Manager on Mar 7, 2023
Dear JudithWe are sorry that you experienced problems with water pressure during your stay at our hotel. We take any issues our guests may experience seriously and will work to fix them as soon as possible.Our maintenance team has been notified.We hope we have the opportunity to receive you again and make up for your bad experience.

8/10 Good

Kelvin, Wanatah

2/10 Terrible

Richard

Stayed 3 nights in Nov 2022

6/10 Okay

Tamas

Stayed 6 nights in Nov 2022

4/10 Poor

Wisam

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
0

6/10 Okay

GABRIELA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Atentamente: Recepción. on Nov 2, 2022
Agradecemos sus comentarios, si presentó una situación durante su estancia por favor no dude en contactarnos.

8/10 Good

Hamzeh

Travelled with group
Liked: Cleanliness, staff & service
Good staff good property can't complain for the price if there was an issue they were ready to help
Stayed 3 nights in Aug 2022

4/10 Poor

Basit

Stayed 1 night in Aug 2022

4/10 Poor

Mehrbanou (kathy)

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s. Need. Lot. Of. Fix. For. Hotel. And. Some. Of. Staff. Is. Not. Friendly. At. All. Don’t. Know. Costumer service.
Stayed 7 nights in Jul 2022