On the beach, white sand, sun loungers, beach umbrellas

Reviews of Isla Mujeres Palace Couples Only All Inclusive Resort

4 out of 5
Isla Mujeres Palace Couples Only All Inclusive Resort
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 330 out of 495 reviews" "
Rating 8 - Good. 103 out of 495 reviews" "
Rating 6 - Okay. 40 out of 495 reviews" "
Rating 4 - Poor. 14 out of 495 reviews" "
Rating 2 - Terrible. 8 out of 495 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, tasty food, great service everywhere even at the beach.
Stayed 5 nights in Mar 2022

10/10 Excellent

Scott, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, wonderful staff, they have developed a faithful following. Too bad they are closing! Apparently the Palace Company of resorts sold it and is going to be turned into a top-end wellness spa. Who needs that anyway? Glad we had the opportunity to visit prior to it being closed. Again, staff was top notch! Thank you.
Stayed 7 nights in Mar 2022
Response from ISLA MUJERES PALACE on Mar 31, 2022
Dear Scott, We thank for your positive comments and we hope you welcome you back. We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the delicious food in our restaurants but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again in the future, Kind regards!

10/10 Excellent

Mark T

Stayed 5 nights in Mar 2022

4/10 Poor

David J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food selection & quality were below standards. Was charged $290 for a romantic dinner of surf & turf that I could have ordered on the normal menu for $49 per person.
Stayed 5 nights in Mar 2022
Response from ISLA MUJERES PALACE on Mar 22, 2022
Dear David, Thanks so much for giving Isla Mujeres Palace the opportunity to host you, we appreciate you taking the time to write a review about your experience. The constructive criticism of our guests helps us identify areas we need to improve, you may rest assured we will take into consideration all your comments. We truly regret the inconveniences you mentioned, your feedback gave us the opportunity to stablish some action plans to avoid the situations in the future. We hope you can give us the opportunity to host you again. Sincerely,

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
We were really looking forward to visiting this hotel after reading all the reviews. For the price we paid it ended up being a disaster. There was no breakfast or lunch buffet as promised. The management staff did not care for the guests and the hotel was rundown. We had to order from a set menu everyday for breakfast, lunch and dinner. There was not enough staff and w
Stayed 7 nights in Mar 2022
Response from ISLA MUJERES PALACE on Mar 22, 2022
Dear Anonymous, First and foremost I would like to thank you for your review, it's very important for us to receive your feedback and give the proper follow up. Also I would like to let you know that we truly regret that a situation like this was not addresssed in a proper manner, please accept our sincere apologies for the situation, we urge our guests to voice their dissatisfactions while they're on the property, while there are some situations out of our control we can always offer alternatives, We would love to have the opportunity to host you and offer you the service you have come to expect from Palace Resorts in a very near future Sincerely,

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

2/10 Terrible

Mary E

Travelled with family
Disliked: Amenities, property conditions & facilities
Pool
Stayed 6 nights in Feb 2022
Response from ISLA MUJERES PALACE on Feb 25, 2022
Dear Mary, We regret to learn that you encountered some issues during you stay with us such as the pool , We would like to follow up with the departments involve and also to take a further look to the follow up provided to you. Please be sure that your satisfaction is our main goal and that your comments are very important to us. I kindly invite you to refer to your private messages for follow up and assistance, Sincerely,

10/10 Excellent

Alicia Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel, excellent food, amazing staff. Love that it is right on the beach. So disappointed this hotel has been bought out. After staring at different all-inclusive hotels for the last 20 years, this is one that we go back to or become a member to make the trip happen more often.
Stayed 5 nights in Feb 2022
Response from ISLA MUJERES PALACE on Feb 18, 2022
Dear Alicia Jane, Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. We appreciate taking the time in sharing with us your feedback as it is extremely important to us. We remain at your service. It will be a pleasure to welcome you back to Isla Mujeres Palace in the very near future, thank you for your confidence and preference all these years. Cordially,

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Michael Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, safe and beautiful The food was amazing and the entire island was so much fun! We always felt safe!
Stayed 3 nights in Jan 2022
Response from ISLA MUJERES PALACE on Jan 24, 2022
Dear Michael, It is great to read that you had a terrific experience at Isla Mujeres Palace and an excellent service provided for our staff. We thank for your positive comments and we hope you welcome you back, Kind Regards,

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort can’t be beat. From the beautiful rooms, to the waterside dining, to the endless drinks (beat margarita ever) to the excellent staff. We enjoyed every single moment!!!
Stayed 5 nights in Jan 2022
Response from ISLA MUJERES PALACE on Jan 24, 2022
Dear Elizabeth, It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We are pleased to read your kind words of Carlos, our staff is committed to exceed our guest expectations, we are glad to know that the staff is an example of this. We remain at your service. Best Regards,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was small and friendly and right on the ocean Great food and staff! Would come back!
Stayed 11 nights in Dec 2021
Response from Isla Mujeres Palace on Jan 12, 2022
Dear Mark, Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed here for four nights and we were blown away! The food and drink was delicious and unlike anything we had seen at other all inclusive resorts. The property was beautiful and always very clean. The hotel staff also exceeded our expectations, especially Manuel, who was keen on letting us practice our Spanish with him and always had a smile on his face (and a margarita in hand for us)! The only complaint I would say is that the resort excursion and spa prices were incredibly high comparable to similar resorts, and the hotel company was not very transparent about these prices on their website. Palace resorts advertise that you receive a certain amount of credits when you stay with them, and include a listing of the credits you receive in proportion to the number of nights you are staying, but only in very fine print specify that it only applies to members. I think this huge distribution of credits to members is why the resorts prices are so high for everybody else. Other than that, we had a wonderful time.
Stayed 4 nights in Jan 2022
Response from Isla Mujeres Palace on Jan 10, 2022
Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.

8/10 Good

JOHANNES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had fun
Stayed 8 nights in Dec 2021
Response from Cozumel Palace on Jan 4, 2022
Dear Johannes, Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, spotlessly clean and a great quiet getaway.
Stayed 3 nights in Dec 2021
Response from Isla Mujeres Palace on Dec 29, 2021
Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
$120 resort credit was complete scam Elevator never worked Room service was minimal Service was inconsistent For the price I paid I expected way more and got nothing
Stayed 5 nights in Dec 2021
Response from Isla Mujeres Palace on Dec 16, 2021
Dear Diane, We receive your comments with gratitude and will review the same with the areas involved for optimal improvement. Do not hesitate to contact us should you require further assistance at edgguzman @ palace resorts . com . We remain at your service!

6/10 Okay

Diane

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Elevator never worked during entire stay $120 resort credit was a complete scam Same with the complimentary room upgrade promised Some staff were good. Some were terrible. Joel was terrible. Intentionally made drinks wrong even after correcting. Stay could have been better if service was better. Not many vegetarian options.
Stayed 15 nights in Nov 2021
Response from Isla Mujeres Palace on Dec 15, 2021
Dear Diane, Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. Furthermore, we receive your comments regarding the elevator and resorts credits with gratitude and will review the same for optimal improvement. Best regards,

10/10 Excellent

Starla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and quiet. The water park next door can get a little loud during the day but, it shuts down mid afternoon so, not unbearable. Overall, very clean facility and super friendly staff. I can’t say enough about the staff from arrival to departure, everyone goes above and beyond to make your stay relaxing. Will definitely return in the future!
Stayed 6 nights in Nov 2021
Response from Isla Mujeres Palace on Dec 9, 2021
It has been a pleasure to have you with us and pamper you with the service that Isla Mujeres Palace is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, all the excellent attention, and service provided by our amazing staff, rest assured, we will congratulate them,

10/10 Excellent

THOMAS

Stayed 2 nights in Dec 2021

10/10 Excellent

Lora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff!
Stayed 11 nights in Oct 2021
Response from Isla Mujeres Palace on Oct 20, 2021
Dear Lora, we are very glad to receive your 5 points of rate, that means that we overload your expectations with our amazing staff, service, and food, we hope to see you soon in the future again.

10/10 Excellent

Osvaldo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super clean and friendly. I would recommend this to any couples searching for a nice getaway.
Stayed 9 nights in Sep 2021
Response from Isla Mujeres Palace on Oct 11, 2021
Dear Osvaldo, we feel glad to know that we overload your expectations with our amazing resort, also thank you for your beautiful review and five points of rate, we hope to see you again in the future.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exactly what we were looking for, a small beautiful resort that isn't super packed. The service and food were both amazing, we have already started recommending this place to people and will definitely be back!
Stayed 4 nights in Sep 2021
Response from Isla Mujeres Palace on Oct 7, 2021
Dear Andrew, we are honored that you choose Isla Mujeres Palace, we feel delighted with your amazing comment about our great staff, food, and facilities, we hope to receive you soon in the future again.

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth, only issue was the Covid test details were not great and we did not know you have to go to a room and have the test complete as opposed to my other stays the testing staff came to your room. Overall it was quite and the bed was awesome!!
Stayed 2 nights in Sep 2021
Response from Isla Mujeres Palace on Sep 29, 2021
Dear Cecilia, thank you for choosing Isla Mujeres Palace, we appreciate the valuable time that you share your review with us, we are delighted that you enjoy our facilities, service, and food, rest assured we will let the front desk your comment. We always keep the highest standards of safety and hygiene to ensure our guests stay will be safe as well as amazing.

10/10 Excellent

Neda, Astoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want pampering and comfort, this is the place to stay. It is definitely on a smaller side, which I preferred, adult only, overall quiet, and everything from the check in to the check out was absolutely wonderful. The room itself was large and comfortable. The room was left spotless every day, towels changed, and they even cleaned and disinfected the floors. Turn down service was also provided every night. The food was beyond amazing. Sheer perfection. My husband, who grew up with a French educated chef in the household, was left speechless and said he has not eaten that well in a long time. And not to mention the service. Seriously, these people go above and beyond to ensure each moment is memorable and pleasant. The beach is cleaned and disinfected on a daily basis, and even though I noticed more sea grass since my last visit to the Cancun area, there is enough clean area to cool off and enjoy the Caribbean waters. Some downsides are the water park next to the hotel, which blasts music from about 11 - 5 pm every day, as well as the constant influx of daily visitors from Cancun on the other side, where they come to eat and swim for a day. Unfortunately, there is nothing to be done to prevent this, but we avoided the noise by going to the beach early and later in the day. Apart from this, there is nothing else that does not warrant the phrase "perfect vacation" in regards to this hotel and its staff, and I am sure we will be back at some point!
Stayed 7 nights in Sep 2021
Response from Isla Mujeres Palace on Sep 23, 2021
Dear Neda; Thank you for choosing us at Isla Mujeres Palace. Please be sure that our main goal is to exceed your expectations and to cater to all of your needs. We always strive to go beyond the possible aspects in order to make things possible. Furthermore, we feel much honored to read that you were specially pleased with our relaxing atmosphere, our Purely Palace measures, delicious food offerings.

10/10 Excellent

Quinn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Sep 2021
Response from Isla Mujeres Palace on Sep 22, 2021
Dear Mr./ Mrs. Quinn: Thank you for choosing Isla Mujeres Palace, we are grateful to see that you enjoy our facilities, also we appreciate your rate.

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is in very nice condition, and there are staff working all day long to keep it that way. Most of the staff is great and very professional and accommodating. We had a guy helping us check-in that didn't seem to know what he was doing, and didn't care to get help. Other than the experience with him, every other staff member was exceptional. The location is about 10 mins south of town by golf cart. You will not be able to walk to town. A taxi cost $100 pesos. But we rented a golf cart for $200 for the entire stay and enjoyed driving it around the island. The beach is pretty, and never crowded. However, there is a lot of sea grass here, and I cut my foot on it one day. This is not near the beautiful playa norte. The water is mostly clear, but more green than the beautiful blues surrounding the rest of the island. We drove to Playa Norte and hung out there one day, it's definitely the better beach, and wasn't a problem to get to.
Stayed 3 nights in Aug 2021
Response from ISLA MUJERES PALACE on Aug 26, 2021
Dear Adam, Thank you very much for sharing your comments with us, we feel much honored to learn that your overall experience was great, we appreciate the way you highlighted our services and amenities, and hope to be able to welcome you again in the future for another memorable vacation. Warm regards!

8/10 Good

Nicolette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful small resort. The staff were so friendly, I was shocked when they came to my lounge chair on the beach/pool and asked if I wanted anything to drink. They will all go out of their way to do anything for you. Pilar in the front was amazing and was able to get us to Cancun safely before a hurricane.
Stayed 6 nights in Aug 2021
Response from Isla Mujeres Palace on Sep 17, 2021
Dear Nicolette, It has been a pleasure to have you with us and pamper you with the service that Isla Mujeres Palace is known to provide. We are glad to know that you were able to fully enjoy the entire facilities and all the excellent attention and service provided by our amazing staff!

10/10 Excellent

Theo, Spiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort never felt crowded. The staff was very friendly. The beach area was very nice.
Stayed 4 nights in Aug 2021
Response from SUN PALACE on Aug 24, 2021
Dear Theo, Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you and create a fabulous vacation for you. We are happy to know that you were pleased with our facilities and services and hope to provide you with more memorable experiences in the future. Kind regards!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and not crowded. Incredible sunsets.
Stayed 3 nights in Aug 2021
Response from ISLA MUJERES PALACE on Aug 20, 2021
Dear guest, Thank you very much for sharing your recent experience at Isla Mujeres Palace, it is always great to learn that we impact positively in our guests experiences. We remain at your service!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This property was nice. The Staff were definitely amazing! They were so friendly and helpful. The rooms were comfortable and relaxing. Small resort which we loved. The food options were small and horrible. The food was so awful I lived off cereal and French fries the 5 days we were there. The beach is small and about 10 minutes to North beach which was fine and the resort called us a cab.
Stayed 5 nights in Aug 2021
Response from ISLA MUJERES PALACE on Aug 16, 2021
Dear guest, Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. Furthermore, we receive your comments regarding the food and beverages with gratitude and will review the same for optimal improvement. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough entertainment
Stayed 4 nights in Jul 2021
Response from ISLA MUJERES PALACE on Aug 18, 2021
Dear guest, Thank you for staying at Sun Palace. We strive to provide an incredible experience that goes beyond the expected, and we regret to learn that our entertainment offering did not meet your expectations. We assure you that we will review the same for optimal improvement in order to provide you with enhanced experiences in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing, slow pace for some nice down time.
Stayed 6 nights in Jul 2021
Response from ISLA MUJERES PALACE on Aug 5, 2021
Dear guest, We are pleased to know that your overall stay was great and that you found Isla Mujeres Palace to be a really nice resort to enjoy a relaxing vacation. We receive your comments with gratitude and will review the same for optimal improvement. We remain at your service.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing at this resort. From the front desk personnel, to guest services, to the restaurant employees... Everyone made us feel welcomed and at home. The beach is area is fantastic and clear. You can watch the sunset on the dock, as well as relax in the hut located there as well. Everything at this resort was clean and prompt. And the food, muy bien. Sign up for the special dinner nights.
Stayed 4 nights in Jul 2021
Response from ISLA MUJERES PALACE on Aug 2, 2021
Dear guest, We are pleased to know that your overall stay was great and that you found Isla Mujeres Palace to be a really nice resort to enjoy a relaxing vacation. our staff is committed to exceed our guest expectations, we are glad to know that your experience is an example of this. Kind regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The overall was experience was nice but I was bothered by a few things that made me want to try somewhere else next time. It was hard to enjoy the beach with the smoke from the large fire pit constantly in use for cooking nearby coming downwind in the very limited space for beach access . Even in the water you were forced to breath it . I was hoping the food would be more than satisfying upon reviewing the menu online but when I ordered the portions were extremely small , sometimes feeling like a joke . I’m a small person who eats small meals but the servings of vegetables and salad selection was lacking . I ended up only eating the same 3 things, one being chips and guacamole which is not even a meal . The bathrooms only provide scented toilet paper which is terrible for women . I ended up carrying unscented Kleenex around which was a compromise because it is not very soft . The outdoor restrooms available when not in your rooms were obnoxiously scented with some kind of chemical fragrance to the point where if I had to use one I skipped hand washing and used a wipe in my purse just to escape it . None of this has to be eco friendly . Despite the natural essential oil smell coming from the lobby there seemed to be chemical fragrance everywhere else . The jacuzzi tub jets kept breaking . All the staff was very pleasant and helpful . The room was clean and relaxing . Bed very comfortable. The grounds were kept clean and the overall ambiance and decor was to my liking .
Stayed 4 nights in Jul 2021
Response from ISLA MUJERES PALACE on Jul 31, 2021
Dear guest, We are pleased to know what your overall stay was positive and that you found Isla Mujeres Palace to be a really nice resort to enjoy a relaxing vacation. We receive your comments with gratitude and will review the same with the areas involved for optimal improvement. Do not hesitate to contact us should you require further assistance at jacarrillo @ palace resorts . com . We remain at your service!

6/10 Okay

Midori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from ISLA MUJERES PALACE on Jul 30, 2021
Apreciable huésped, Lamentamos mucho no haber cumplido con las expectativas de servicio, si hay algo que podamos hacer por usted para mejorar su percepción de nuestro servicio no dude en hacérnoslo saber a la dirección jacarrillo @ palace resorts . com. Permanecemos a sus órdenes y esperamos tener la oportunidad de recibirle nuevamente y brindarle un experiencia mejorada.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely wonderful!! Can’t express enough how amazing the staff was in all areas. Food was really good and flavorful. Room service had so many options and we enjoyed breakfast and a nice dinner in the privacy of our room. Balconies are spacious. The beds are so comfortable and we actually came home rested! Met some really nice people and are planning on coming back in September! Absolutely amazing. Thank you for a memorable stay and all your kind hospitality! It’s a must stay!!
Stayed 3 nights in Jul 2021
Response from ISLA MUJERES PALACE on Jul 27, 2021
Dear guest, Thank you for taking the time to express your comments with us. We are pleased to know what your overall stay was great and that you found Isla Mujeres Palace to be a really nice resort to enjoy a relaxing vacation. We hope we can continue to make amazing memories for you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the property was so pretty and peaceful .
Stayed 3 nights in Jul 2021
Response from ISLA MUJERES PALACE on Jul 27, 2021
Thank you for staying at Cozumel Palace, and for sharing your feedback with us. We feel much honored to learn that we have met and exceeded your expectations. Kind regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the size of the property. It only has 60 guest rooms. No lines to get into anything and no reservations required for the restaurants, no waking up at the crack of dawn to snag a pool lounge chair.. Everything was super clean. The food was great. The beds are super comfy. The staff always friendly and accommodating. I can usually find one thing that was not good at any other resort we've stayed at but not this one! A lot of big shout outs to: Alejandra, the resort manager, who took great care down to the finest personal detail and she always took the time to talk to you and really listen. She is exceptional...I never mentioned to her that it was my husbands birthday and yet a bottle of champagne and a birthday cupcake was delivered by room service that evening so we could celebrate plus countless other details she takes care of for each guest. To Alejandro, the Azul bar bartender, who makes great drinks, and to Dario the swim up bar bartender. Also, to Eddie our Contoy Adventures Whale Shark adventure guide. We got to snorkel with the whale sharks and their guide service is the best! This is the first vacation I've been on that I was not ready to come home, and we just got home yesterday. We were so sad to leave. Hopefully we can get back soon.
Stayed 6 nights in Jul 2021
Response from ISLA MUJERES PALACE on Jul 20, 2021
Dear guest, Thank you for choosing us as your holiday destination and for sharing your experience at Isla Mujeres Palace. It is always wonderful to read when we impact our guests so much and each of the departments and staff members that contributed to these excellent vacations will receive the appropriate recognition. We hope to continue making memorable experiences in the future. Best regards!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort on Isla Mujeres! It’s away from the party crowd on the Cancun hotel zone. For us, that was a plus! We enjoyed the tranquil island vibes. Of all the Palace resorts, it’s the smallest with 62 rooms but the service was top notch. There’s plenty to do and see on the island. Don’t be afraid to explore outside of the resort. An unforgettable vacation!
Stayed 5 nights in Jul 2021
Response from ISLA MUJERES PALACE on Jul 15, 2021
Dear guest, We are pleased to know what your overall stay was great and that you found Isla Mujeres Palace to be a really nice resort to enjoy a relaxing vacation. We receive your comments with gratitude and will review the same for optimal improvement. Best regards!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was small and perfect for couples that want to relax. Island is beautiful and the staff was excellent, especially Dario and Andy at the swim up bar
Stayed 3 nights in Jul 2021
Response from SUN PALACE on Jul 12, 2021
Dear guest, Thank you for staying at Sun Palace, we feel much honored to learn that your overall experience was positive and we hope we can continue to make memorable experiences for you! Kind regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beyond paradise the service is great and food delicious a little mexico in this resort
Stayed 1 night in Jul 2021
Response from SUN PALACE on Jul 12, 2021
Dear gust, Thank you vry much for taking the time to share your experience. It is always a pleasure to learn howe we impact our guest experiences with our facilities and our great staff. We hope to have the opportunity to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel to stay if you want to relax and spend the day quietly looking at beautiful clear ocean. Staff did the very best to make you comfortable. Did not had much food choices but Food was far better than some other 4 star all-inclusive resorts. You can get both air port transfers with privet boat to the hotel @ S100.
Stayed 1 night in Jul 2021
Response from ISLA MUJERES PALACE on Jul 8, 2021
Dear guest, Thank you very much for giving us the opportunity to welcome you at Isla Mujeres Palace. It is always gratifying to meet your expectations. Rest assured that we will revise your comments regarding the variety in our mels to provide enhanced future experiences. Best regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved IM-Palace! The staff was wonderful from checkin to check out. The food was great! Absolute paradise!
Stayed 4 nights in Jun 2021
Response from ISLA MUJERES PALACE on Jul 5, 2021
Dear guest, We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. e hope to have the opportunity to welcome you again and pamper you at your home away from home! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly
Stayed 5 nights in Jun 2021
Response from ISLA MUJERES PALACE on Jul 2, 2021
Dear guest, It is always wonderful to hear when we impact our guests so much and that the amazing service from our contributed to these excellent vacations, rest assured they will receive the appropriate recognition. We hope to have the opportunity to welcome you in the future! Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and sanitized
Stayed 6 nights in Jun 2021
Response from ISLA MUJERES PALACE on Jul 2, 2021
We are pleased to know what your overall stay was great. We receive your comments with gratitude and will review the same for optimal improvement; for us making your vacation safe as it is memorable is the main priority. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place. Very relaxing and wonderful staff.
Stayed 5 nights in Jun 2021
Response from ISLA MUJERES PALACE on Jul 2, 2021
Dear guest, Thank you very much for giving us the opportunity to host you at Isla Mujeres Palace. We feel much honored to read that you found it to be a beautiful place and you had a positive experience. We remain at your service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021
Response from ISLA MUJERES PALACE on Jun 23, 2021
Dear guest, Thank you for staying at Isla Mujeres Palace, we feel very happy to learn that you enjoyed your stay and had a positive experience. We hope to welcome you again! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an all inclusive and adults only no kids lol! Staff was all great! Thank you!
Stayed 5 nights in May 2021
Response from ISLA MUJERES PALACE on Jun 11, 2021
Dear guest, Thank you for staying at Isla Mujeres Palace. We are very happy to read that you had a pleasant stay, we appreciate your recognition to our amazing staff's service! We hope to receive you again for another grat vacation. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place... staff was good overall. Not quite the level of service I would expect.
Stayed 4 nights in May 2021
Response from ISLA MUJERES PALACE on Jun 22, 2021
Dear guest, Thank you for staying at Isla Mujeres Palace, we regret to read that our service did not meet your expectations, we hope to have the opportunity to welcome you again and enhance your experience. We appreciate your comments, and remain at your service, Kind regards.