Front of property

Reviews of Hotel del Sol

2.5 out of 5
Hotel del Sol
Av. Lopez Portillo Mz 2Lt 1A SM85, Cancun, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 109 out of 414 reviews" "
Rating 8 - Good. 161 out of 414 reviews" "
Rating 6 - Okay. 98 out of 414 reviews" "
Rating 4 - Poor. 32 out of 414 reviews" "
Rating 2 - Terrible. 14 out of 414 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel del Sol on Feb 15, 2024
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.

8/10 Good

claudio

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Jan 2024
Response from Hotel del Sol on Jan 14, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Decrepi

Liked: Staff & service, property conditions & facilities
It was fine
Stayed 1 night in Jan 2024
Response from Hotel del Sol on Jan 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deena

Stayed 1 night in Jan 2024
Response from Hotel del Sol on Feb 1, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

MICHAEL

Travelled with family
Disliked: Property conditions & facilities
We missed the last ferry back to Isla and desperately needed a place to stay. Toilet was a little weak shower door didn't close a little musty smell the springs in the bed hurt a bit ....but it was fairly clean and safe and got us out of a late night jam
Stayed 1 night in Sep 2023
Response from Hotel del Sol on Sep 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
This property is right in front of the ferry terminal to isla mujeres and there is always convenient public transportation to the center and hotel zone beaches, the staff are helpful and it’s a good economic option,
Stayed 8 nights in Aug 2023
Response from Hotel del Sol on Aug 24, 2023
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Nikki

Stayed 1 night in Jun 2023
Response from Hotel del Sol on Jul 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Danny Yeil

Stayed 2 nights in Feb 2023
Response from Hotel del Sol on Mar 27, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BONNIE

Liked: Cleanliness, staff & service
Basic accommodation but clean & convenient Great location right beside the ferry terminal to Isla Mejeres
Stayed 1 night in Feb 2023
Response from Hotel del Sol on Feb 22, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is superclean and the staff is very friendly
Stayed 1 night in Oct 2022
Response from Hotel del Sol on Oct 18, 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

indalfer Alfaro

Travelled with partner
Disliked: Cleanliness, amenities
Good location horrible hotel
Stayed 1 night in Sep 2022
Response from Hotel del Sol on Oct 6, 2022
We apologize that our service did not satisfy your expectations. We’ll strive to do better.

8/10 Good

Xiaoguang, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price in the area.
Stayed 1 night in Jul 2022
Response from Hotel del Sol on Aug 4, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for price
Stayed 1 night in Jul 2022
Response from Hotel del Sol on Jul 20, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no regrets staying at Hotel del sol. It’s location is everything and very reasonable!
Stayed 14 nights in May 2022
Response from Hotel del Sol on Jun 9, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and polite staff, good house cleaning and clean. Not close to anything in particular, no restaurant on premise. Bus and taxi services are available. We were comfortable and will stay there again.A rental car next time
Stayed 10 nights in Apr 2022
Response from Hotel del Sol on May 1, 2022
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

catherine

Liked: Cleanliness, staff & service
Staff is very pleasant and accommodating
Stayed 1 night in Apr 2022
Response from Hotel del Sol on Apr 10, 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sharon

Travelled with family
Quick place to sleep before moving on
Desk clerk minimally interested. Parking just fine. Neighborhood not convenient to dining options. Walls paper thin. Cockroach on our door :( OK for a quick place to sleep before moving on.
Stayed 1 night in Mar 2022
Response from Hotel del Sol on Mar 20, 2022
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

10/10 Excellent

Nicola J L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff! Very helpful and convenient!
Stayed 1 night in Mar 2022
Response from Hotel del Sol on Mar 9, 2022
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Danielle

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I liked how close it was to the ferry and the people there were friendly. The night staff guy was nice I was booked into a room that had no lights and he moved me into another one for some reason the air conditioner was not as strong as the other room but I still liked the room. Would stay again it was close to the ferry.
Stayed 3 nights in Feb 2022
Response from Hotel del Sol on Mar 9, 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meets your needs for quick transport to/from ferry. Clean and friendly staff.
Stayed 1 night in Feb 2022
Response from Hotel del Sol on Feb 24, 2022
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

6/10 Okay

Wen Jie

Stayed 1 night in Jan 2022
Response from Hotel del Sol on Jan 25, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samuel, WINCHESTER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The personal was helpful at all times. Marco at the front desk went above and beyond his way to make our stay enjoyable.
Stayed 5 nights in Dec 2021
Response from Hotel del Sol on Jan 4, 2022
We are so grateful for your kind words. Thanks for sharing your review with us.

8/10 Good

Gilberto Leonillo

Stayed 2 nights in May 2021

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location if you are taking the ferry. Overall it was great for the price. Only negative was no fridge in room and spotty wifi.
Stayed 2 nights in Aug 2021
Response from Hotel del Sol on Sep 4, 2021
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

william

Stayed 1 night in Aug 2021

4/10 Poor

Jason

Travelled with family
Disliked: Room comfort
Functional but super basic
For the price it worked ok. Just very basic place to sleep, but nothing remotely warm or comfortable about it. Hard tile floors. Thin mattresses on springs. We just stayed there because we missed the ferry and needed to catch it the next morning. For the price it was fine and the people were nice. Just don’t expect anything fancy.
Stayed 1 night in Feb 2021
Response from Hotel del Sol on Jun 17, 2021
Thank you for taking the time to share your review, your feedback helps us get better. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean cool rooms at a value price
Stayed 1 night in Apr 2021
Response from Hotel del Sol on May 1, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I was within walking distance for all my essentials !
Stayed 6 nights in Dec 2020
Response from Hotel del Sol on Jan 6, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Virginia

Stayed 1 night in Dec 2020
Response from Hotel del Sol on Jan 6, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but closest beach is closed
Quiet, clean, great location a short walk to a public beach. The rooms were clean and well kept. A couple downsides: the closest beach to the property (right across the street) is closed with barbed wire around it. You need to walk down the street 5 min to get to the beach. At night, buses use the turnaround outside to back up and make loud beeping noises. It's not terrible, just something to be aware of.
Stayed 1 night in Mar 2020
Response from Hotel del Sol on Mar 22, 2020
Dear guest, we appreciate your valuable comments. It is a pleasure that you had a comfortable accommodation with us and we hope your soon return. Best regards!

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended - Great value!
Clean, convenient, and a great value! Close to the beach, especially if you have a vehicle. Staff was very friendly. Parking was on the street, but easy to find in the evenings. Would come back here again next time we come to Isla Mujeres.
Stayed 1 night in Mar 2020
Response from Hotel del Sol on Mar 14, 2020
Dear Pascal , we appreciate your valuable comments. It is a pleasure that you had a comfortable accommodation with us and we hope your soon return. Best regards!

10/10 Excellent

jwanihad, CUN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Reception Staff were both excellent. Close to the beach, ferry, and a bunch of places to eat.
Stayed 1 night in Jan 2020
Response from Hotel del Sol on Feb 4, 2020
Dear guest, we appreciate your valuable comments. It is a pleasure that you had a comfortable accommodation with us and we hope your soon return. Best regards!

6/10 Okay

Cathy, Canada

Travelled with partner
Disliked: Amenities
Fine for the price. Quite clean. No extras like shampoo or blow dryer.
Stayed 1 night in Nov 2019
Response from Hotel del Sol on Dec 4, 2019
Dear Cathy, We appreciate your time telling us your experience and we are pleased that you enjoyed your stay. We will continue working to provide the best service and hope to see you soon. Best regards!

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Hotel del Sol on Nov 23, 2019
Dear guest. Your opinion is very important to us. Thank you for taking the time to evaluate your stay. We hope you come back soon. Best regards.

8/10 Good

Lee, Dallas, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great option for arriving after midnight from a late flight when you miss the last ferry to Isla Mujeres. The front desk agent was very kind and welcoming. The server at breakfast was delightful and the quesadillas were delicious. The room and lobby area were clean. There is a purified water dispenser in the breakfast room so you can refill your water bottles. Overall great value.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Nothing and not pool. The staff was friendly, and helpful
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is good to go. Clean rooms and helpful people. Free parking, they have Netflix and tv. Internet is fast, can play you tube or anything on your phone without delay. Breakfast was decent. You get coffee ham and cheese omelette. They have a lady that comes in the morning and makes everything fresh in a small kitchen. Do not think that you will be having some crazy stuff... just simple but filling breakfast. Downside is that in the back of it looks a bit rough... poor people and some people would think is dangerous but it is not. There is an Oxxo across the street where they have beer smokes food. 6 pack $4.50 Canadian. The hotel is by a bus station: R1 hotel zone.. you take this bus and it will get downtown in 20-25 mins, drop you right by coco bongo or wherever you prefer in the hotel zone. * WHEN RETURNING FROM HOTEL ZONE TAKE R1 PUERTO JUAREZ . THE OTHER R1s ARE FOR DOWNTOWN AND OTHER PLACES*
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short term stay hotel. We are going to stay in Isla Mujeres so it perfect as it right across the street from the ferry. great older neighborhood definitely not hotel zone amenities but we prefer the slower pace.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Small but nice modern hotel. Not fancy, just a nice clean place to stay. It is not located in the known Cancun tourist area, rather at the oposite end of town, at the ferry dock for Isla Mujeres. Very strong WIFI throughout with several computers available. Have not tried the breakfast which seems rather limited. Neat roof terrace. There are several "tables in the sand" type restaurants in the area, with all Mexican clientel serving mostly sea food and generally not open before afternoon. Next to the ferry dock is a more upscale restaurant ( La Mandinga) in a nice location on the water, serving good food opening at 1pm.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Large rooms good Ac. Area around it is run down and no restaurants are open after 8 pm. Great value for the money.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Deal, Great Breakfast! Convenient to Puerto Juarez.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the service is good. Where it is located is unfortunaly not a good place.whit the taxi that are asking to mutch and nothinh to do in this area.
Stayed 6 nights in Dec 2018

6/10 Okay

Eran

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 6 nights in Aug 2018
Response from Mark on Nov 4, 2018
Gracias por su visita, esperamos verlos pronto

6/10 Okay

Verified traveller

it was ok every think was close the stores we did not to far for restaurants
Stayed 1 night in Aug 2018
Response from Mark on Nov 2, 2018
We hope to see you soon