Ratings based on 126 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travellerfrom ensenada baja californis

Hotel para descansar muy comodo

Posted 13-Apr-2015
Pros: Su servicio y valet parking
Cons: En su bar es muy pequeño y por lo tanto lento
Location: Es muy céntrico y te desplazas para donde quieras ir
Es un hotel tranquilo y con buena locación, su gym es pequeño pero muy completo. En las tardes y noches hay eventos de entretenimiento para los huéspedes
2 out of 5
by A verified traveller

Did not respect my booking type - frustrated

Posted 16-Mar-2015
Cons: The Internet was HORRIBLE!
Arrived at property to find out that the room type booked was not honored. Had booked a king size bed - they gave me two queens. GM had to transfer me to a room w/ a King size bed. However, they didn't change the information on my hotel profile so when I ordered room service, I could not charge to my room without having to go back to the front desk to give my credit card again. To top off, the Internet was HORRIBLE! Could not connect. Very frustrating experience.
5 out of 5
for Families
by Marielafrom Villahermosa y Venezuela

Buen servicio- Hotel altamente recomendable

Posted 12-Jan-2015 on Hotels.com
Excelente! en todos los aspectos, precio, servicio de comida y atención de los empleados
4 out of 5
for Couples
by Victorfrom Merida

Muy agradable

Posted 7-Jan-2015 on Hotels.com
Muy bien, exclente
2 out of 5
by A verified travellerfrom mexico

Hotel muy ruidoso

Posted 30-Dec-2014
El cuarto huele mal y es muy ruidoso a todas horas.
2 out of 5
by A verified traveller

Not your typical Cancun Hotel

Posted 26-Nov-2014
I was disappointed to see that this was just a plain hotel with no real perks and you really dont even feel like you are in Cancun. The pools were tiny and the beach was extremely small. You have to leave the hotel frequently to get to anything like nice beaches or restaurants. We went to other beaches in the area and restaurants and it was over $280 one way to get anywhere because of the location. The rooms smelled terrible. Some of the staff was friendly like the bell boys and maids but I was not pleased with the customer service of the front desk staff. Overall, I would never come back to this hotel.
4 out of 5
for Personal Event
by kimmo

This traveller left a rating score only Posted 20-Nov-2014 on Hotels.com
4 out of 5
for Business Travellers
by A verified traveller

Muy bien para negocios

Posted 14-Nov-2014 on Hotels.com
excelente para negocios
5 out of 5
for Everyone
by A verified traveller

this was our second trip to this excellent hotel.

Posted 14-Nov-2014
Pros: It was so clean and the staff was great.
Cons: More employees that can talk English.
Location: town is close by and easy to get thereby bus.
It was a great experience. We were here last year and both times was wonderful.
3 out of 5
for Couples
by Tomas Gerardofrom Villahermosa

Regular experiencia

Posted 26-Oct-2014 on Hotels.com
En general la experiencia fue buena, sin embargo está alejado de lo que esperaba en cuanto a infraestructura. Las instalaciones al aire libre son muy chicas y a mi gusto no se ve en perfecto estado el hotel. El servicio de los meseros en el restaurante fue amable, pero la variedad de platillos es muy pobre.