Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Mexico DF

estancia sumamente decepcionante

Posted 17-Jun-2015
Pros: nada
Cons: servicio, internet, desayuno
el personal sin capacitación, mucho tiempo para tratar de hacer el checkin, el internet nunca funcionó, el desayuno muy malo y caro, instalaciones muy viejas
5 out of 5
for Everyone
by A verified traveller from b.p.

Hotel agradable, ambiente familiar,playa tranquila

Posted 12-Jun-2015
Muy amable el personal , playa tranquila , ambiente familiar
5 out of 5
for Everyone
by A verified traveller from ensenada baja californis

Hotel para descansar muy comodo

Posted 13-Apr-2015
Pros: Su servicio y valet parking
Cons: En su bar es muy pequeño y por lo tanto lento
Location: Es muy céntrico y te desplazas para donde quieras ir
Es un hotel tranquilo y con buena locación, su gym es pequeño pero muy completo. En las tardes y noches hay eventos de entretenimiento para los huéspedes
2 out of 5
by A verified traveller

Did not respect my booking type - frustrated

Posted 16-Mar-2015
Cons: The Internet was HORRIBLE!
Arrived at property to find out that the room type booked was not honored. Had booked a king size bed - they gave me two queens. GM had to transfer me to a room w/ a King size bed. However, they didn't change the information on my hotel profile so when I ordered room service, I could not charge to my room without having to go back to the front desk to give my credit card again. To top off, the Internet was HORRIBLE! Could not connect. Very frustrating experience.
1 out of 5
for Personal Event
by thomas from solvang

Tom from California

Posted 21-Feb-2015 on Hotels
The staff here was terrible. I did not get the room l had reserved. No partial ocean view. No hot water for three days. No place to eat on premise's. This was a all inclusive hotel. Room service menu was a joke, did not even provide one in room. Noise was constant. Way overpriced for the money! And l am not difficult to please, l travel all over Mexico, and this was just a bad experience!
5 out of 5
for Families
by Mariela from Villahermosa y Venezuela

Buen servicio- Hotel altamente recomendable

Posted 12-Jan-2015 on Hotels
Excelente! en todos los aspectos, precio, servicio de comida y atención de los empleados
4 out of 5
for Couples
by Victor from Merida

Muy agradable

Posted 7-Jan-2015 on Hotels
Muy bien, exclente
2 out of 5
by A verified traveller from mexico

Hotel muy ruidoso

Posted 30-Dec-2014
El cuarto huele mal y es muy ruidoso a todas horas.
4 out of 5
for Families
by Wilma

This traveller left a rating score only Posted 21-Dec-2014 on Hotels
2 out of 5
by A verified traveller

Not your typical Cancun Hotel

Posted 26-Nov-2014
I was disappointed to see that this was just a plain hotel with no real perks and you really dont even feel like you are in Cancun. The pools were tiny and the beach was extremely small. You have to leave the hotel frequently to get to anything like nice beaches or restaurants. We went to other beaches in the area and restaurants and it was over $280 one way to get anywhere because of the location. The rooms smelled terrible. Some of the staff was friendly like the bell boys and maids but I was not pleased with the customer service of the front desk staff. Overall, I would never come back to this hotel.