Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO
Avis
9,2
Merveilleux
Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 2338 avis sur 3322." "
10 – Excellent
2 338
Note de 8 – Bien, d’après 628 avis sur 3322." "
8 – Bien
628
Note de 6 – Acceptable, d’après 205 avis sur 3322." "
6 – Acceptable
205
Note de 4 – Médiocre, d’après 86 avis sur 3322." "
4 – Médiocre
86
Note de 2 – Terrible, d’après 65 avis sur 3322." "
2 – Terrible
65
9,6/10
Propreté
9,4/10
Service et personnel
9,2/10
Commodités
9,4/10
État et installations de l’hébergement
9,2/10
Écoresponsabilité
Avis
8/10 – Bien
David
Voyage de couple
9 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Vue spectaculaire!!! Chambres magnifiques
David
Séjour de 7 nuits en avril 2024
Guest Service a répondu le 9 mai 2024
Dear David,Thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!
8/10 – Bien
Voyageur vérifié
11 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Magnifique mais avec des imperfections
L'hôtel est magnifique. Le décor est sublime. La chambre que nous avons eu était trés spacieuse. Malheureusement il y a des petites choses à revoir. L'insonorisation de la chambre par example et les courants d'air qui passent sous la porte d'entrée. Cela aurait pu être pensée différemment. Le personnel est très gentil et professionnel mais un peu trop concentré sur les pourboires. Les dollars laissées en vue exprès pour donner envie aux visiteurs de glisser un petit billet n'est pas très professionnel pour un hôtel de ce genre.
Les piscines sont très bien mais l'eau froide la plupart du temps. Attention à la zone Serenity Club qui est réservée aux personnes séjournant dans des chambres de catégorie supérieure.
Oubliez la mer à cause des algues..sauf si vous n'êtes pas difficiles. Aussi belle que ça puisse être avec ses couleurs magnigiques, l'eau est sale à cause des courants.
La norriture du buffet n'est pas mal mais très peu de choses sont de qualitè. Le restaurant Olios est le meilleur pour dîner. Le café sers des bons produits de boulangerie et glaces, outre que du bon café bien sur.
Le personnel à la réception est courtois mais la plupart pas assez à l'aise avec les procédures d'enregistrement/check out, manque d'informations utiles. Dommage car pour un établissement de ce genre je m'attendait mieux. Je vous recommande cet hôtel pour une 1ère expérience à Cancun mais personnellement je ne pense pas y retourner surtout pour le rapport qualité/prix.
Voyageur vérifié
Séjour de 3 nuits en février 2024
Guest Service a répondu le 12 févr. 2024
Cher invitéNotre mission est de chouchouter nos invités. Nous nous engageons à fournir un service qui dépasse vos attentes.Nous apprécions sincèrement votre confiance en nous et vos commentaires.Nous apprécions sincèrement votre confiance en nous ainsi que vos commentaires sur les aspects que vous avez le plus appréciés et ceux que nous devrions analyser plus en détail. Nous espérons vraiment avoir une autre occasion de vous accueillir et de surmonter cette expérience.Cordialement,Service clientèle
10/10 – Excellent
Fatima
22 août 2023
Fatima
Séjour de 4 nuits en août 2023
Guest service a répondu le 12 sept. 2023
Dear Fatima, Thanks for your kind review. We hope to see you very soon again.
10/10 – Excellent
Caroline
Voyage de couple
27 mars 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Les chambres étaient grandes et propres, bon service, nourriture délicieuse, personnel gentil, endroit bien maintenu. On a tout aimé!!
Caroline
Séjour de 7 nuits en mars 2023
Guest service a répondu le 10 avr. 2023
Dear caroline, It is a great honor to be recognized with such amazing praise by one distinguished traveler like you, we can't wait to welcome you back at Haven Riviera Cancun.
8/10 – Bien
Vincent
30 nov. 2022
Vincent
Séjour de 3 nuits en novembre 2022
Comentario de la dirección del hotel a répondu le 2 déc. 2022
Thank you very much Vincent for taking the time to write a review.
8/10 – Bien
Fernando
4 nov. 2021
Fernando
Séjour de 2 nuits en octobre 2021
8/10 – Bien
Telishia Ann
Voyage de couple
23 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Food and drinks were great! Room was pretty good. Service was awesome! Felt very private, you could always find a beautiful spot all to yourselves
Telishia Ann
Séjour de 5 nuits en mai 2024
10/10 – Excellent
Wendy
Voyage de couple
23 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely amazing resort. Loved everything! Beautiful rooms, top notch hospitality, several food options. Can’t wait to go back!
Wendy
Séjour de 5 nuits en avril 2024
Guest Service a répondu le 23 mai 2024
Dear Wendy, thank you so much for your wonderful review! We are thrilled to hear that you loved your stay with us and enjoyed our rooms, service, and food options. It’s always our goal to provide an exceptional experience for our guests. We can’t wait to welcome you back soon!
10/10 – Excellent
Allen I
Voyage de couple
22 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Main pool was wonderful. A lobby bar is desperately needed for more interaction. The food at Flavors was wonderful for a buffet, especially at lunch. The beach needs improvement. Many people come to Cancun for the beach and online comments about the beach were very negative but correct. also, where is the Sports Bar?
Allen I
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 23 mai 2024
Dear Allen, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the main pool and the food at Flavors, especially during lunch. Your feedback is valuable, and we will certainly consider it for future improvements.Thank you once again for your constructive feedback. We look forward to welcoming you back to our resort and providing an even better experience.
10/10 – Excellent
Michael
Voyage en groupe
22 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved how clean the property was, the friendliness of the staff, and of course the Swim-out Pool!
Michael
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 23 mai 2024
Dear Michael, thank you so much for your kind words! We're delighted to hear that you loved the cleanliness of our property, the friendliness of our staff, and especially the Swim-out Pool. Your positive feedback means a lot to us and motivates our team to continue providing exceptional service. We look forward to welcoming you back for another fantastic stay.
10/10 – Excellent
Deborah
Voyage de couple
22 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Liked that it was adult only
Deborah
Séjour de 6 nuits en mai 2024
Guest Service a répondu le 23 mai 2024
Dear Deborah, thank you for your feedback! We're pleased to hear that you appreciated our adult-only environment. We strive to create a relaxing and peaceful atmosphere for our guests. We look forward to welcoming you back for another enjoyable stay.
10/10 – Excellent
Yanique
Voyage de couple
22 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Yanique
Séjour de 6 nuits en mai 2024
Guest Service a répondu le 23 mai 2024
Dear Yanique, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.
10/10 – Excellent
Ilenis
Voyage de couple
21 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff were outstanding! The best part of the stay is that we got to meet Luis, shark boy Pepe, Maria, petro, degnar, the dj, santos, life guard King Arthur and last but not least Sahel. They made me and my husbands stay 100x better!
Ilenis
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 22 mai 2024
Dear Ilenis, thank you for taking the time to leave such a fantastic review! We're absolutely thrilled to hear that your stay was significantly enhanced by the outstanding service from our staff.Creating memorable experiences for our guests is our top priority, and your feedback underscores the dedication of our incredible team. We're grateful for staff members like Luis, Pepe, Maria, and everyone you mentioned who truly embody the spirit of hospitality.Thank you again for choosing us and for highlighting the exceptional service you received. We look forward to welcoming you back for another amazing stay in the future!
10/10 – Excellent
Karla
21 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good stay
No upgrade room
Karla
Séjour de 4 nuits en avril 2024
Guest Service a répondu le 22 mai 2024
Dear Karla, thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a good overall experience.Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.
2/10 – Terrible
Deniz Lee
Voyage de couple
21 mai 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Didnt like any of it. They told us we would get pur money back due to an incident that happened Thursday evening. We were lied too never got any info saying we checked out. Staff and both Manager Anna and employee Eduardo promised reimbursement of our 4 nights. Here we are almost a week later no email saying we checked out and no reimbursement.
Deniz Lee
Séjour de 5 nuits en mai 2024
Guest Service a répondu le 23 mai 2024
Dear Mr. Deniz,We are saddened that you gave us such a poor rating even though you had little time to enjoy your stay due to your behavior. We regret that you had to leave the hotel. As part of protocol, in these cases, we notify your agency immediately. Any refund requests must be through your agency. Our resort focuses on relaxation and romance, and the behavior of our guests is crucial to ensure that everything flows harmoniously. We look forward to welcoming you back to our wonderful hotel to enjoy our excellent service. Should you decide to return, we would be delighted to welcome you.Yours sincerely,
10/10 – Excellent
Jared
Voyage de couple
21 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff at this property was amazing. Very kind people.
Jared
Séjour de 3 nuits en mai 2024
Guest Service a répondu le 22 mai 2024
Dear Jared, thank you for choosing Haven Riviera Cancun and for leaving such a kind review! We're thrilled to hear that the staff at our property made a positive impact on your stay. Our team strives to be friendly, helpful, and genuinely kind to all our guests, so knowing they impressed you truly warms our hearts.We look forward to welcoming you back soon for another memorable stay!
10/10 – Excellent
Carrie
Voyage de couple
21 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was an amazing resort! Exceptional food and very attentive and kind staff! Definitely would go back!
Carrie
Séjour de 8 nuits en avril 2024
Guest Service a répondu le 22 mai 2024
Dear Carrie, thank you for sharing such a glowing review of your recent stay at Haven Riviera Cancun! We're absolutely thrilled to hear that you had an amazing experience.It brings us great joy to know you enjoyed exceptional food and encountered very attentive and kind staff. We take pride in our culinary offerings and our team's dedication to exceeding guest expectations.Your desire to return is the highest compliment we can receive! We're committed to providing consistently amazing experiences, and your feedback assures us we're on the right track.We eagerly await your return and the opportunity to create another unforgettable experience for you.
10/10 – Excellent
Catherine
Voyage de couple
21 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The resort was absolutely stunning. The staff was so friendly and accommodating. We stayed in the serenity side so we had a concierge who was so helpful with booking restaurants and checking in to see if we needed anything. We aren’t big beach people so it didn’t bother us but the beach is covered in seaweed so not great if you want to swim.
Catherine
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 22 mai 2024
Dear Catherine, thank you for sharing your recent stay experience at our resort! We're delighted to hear you found the resort absolutely stunning and that our staff provided friendly and accommodating service.We appreciate your honest feedback regarding the beach. While we strive to maintain a pristine beachfront, seaweed accumulation can occur naturally at times. We apologize if this impacted your desired swimming experience.We hope you'll consider returning in the future. We're constantly working to improve and would love to welcome you back for another exceptional experience.
10/10 – Excellent
Louis Mark
Voyage en famille
21 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Contemporary architecture well laid out great recreation facilities!
Louis Mark
Séjour de 5 nuits en mai 2024
Guest Service a répondu le 22 mai 2024
Dear Louis Mark, thank you for leaving such a fantastic review! We're delighted to hear you appreciate our contemporary architecture and well-laid-out recreation facilities. We strive to create a visually stunning and functional environment for our guests.Thank you again for choosing Haven Riviera Cancun. We look forward to welcoming you back soon for another amazing stay!
8/10 – Bien
Nadia, NASSAU
Voyage de couple
21 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close proximity to the airport
Nadia
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 22 mai 2024
Dear Nadia, thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. We hope to have the opportunity to welcome you back soon!
10/10 – Excellent
JOSHUA
Voyage en groupe
21 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Affordable yet gives 5 star hotel.
JOSHUA
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 22 mai 2024
Dear Joshua, thank you for taking the time to share your wonderful review. We are grateful for your kind words and delighted that we could exceed your expectations.Thank you for choosing Haven Riviera Cancun. We look forward to welcoming you back in the future and continuing to provide you with exceptional value and service.
8/10 – Bien
Sumeet
Voyage en groupe
21 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely staff and beautiful resort
Sumeet
Séjour de 3 nuits en mai 2024
Guest Service a répondu le 21 mai 2024
Dear Sumeet, thank you for your kind words! We're delighted to hear that you enjoyed our staff and resort. We look forward to welcoming you back soon for another lovely stay!
6/10 – Acceptable
Viviaine Martinez, Palmetto
20 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Need yo have more options on the buffet and o the restaurants menu too
Food was not the best
Viviaine Martinez
Séjour de 4 nuits en mai 2024
10/10 – Excellent
Taylor
Voyage de couple
20 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall a nice resort. Beach was a bit dirty (seaweed) but the pools were great. Most of the food was pretty good, although some of the restaurants were better than others. Staff was great during this trip, very friendly and helpful. It was easy to communicate as most staff were able to speak English well.
Taylor
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Taylor, thank you for your review! We're glad to hear that you enjoyed your overall experience at the resort. We apologize for any inconvenience caused by seaweed on the beach, but we're pleased that you enjoyed the pools. We appreciate your feedback on the food quality and restaurant experiences. It's wonderful to hear that our staff provided excellent service and communication. We hope to have the opportunity to welcome you back for another great stay!
10/10 – Excellent
Aida
Voyage de couple
20 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was brilliant!!!
Aida
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Aida, thank you for your fantastic review! We're thrilled to hear that you had such a brilliant experience. We look forward to welcoming you back soon!
10/10 – Excellent
Shade
Voyage en groupe
20 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Haven was an amazing resort, the staff do their best to make all of your request possible. It’s not a party resort but still had a great time.
Shade
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 22 mai 2024
Dear Shade, thank you for choosing Haven Riviera Cancun and for sharing your kind review! We're thrilled to hear that you had an amazing stay and that our staff went above and beyond to fulfill your requests. We take pride in our dedicated team who strives to create a memorable experience for all our guests.Thank you again for your feedback. We look forward to welcoming you back in the future!
10/10 – Excellent
George, Schenectady
Voyage de couple
20 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Resorts is great! The staff are amazing. The staff’s are so nice, they will kill you with kindness. I must admit, i was overly surprised with how kind those people were. Every staff treat you with respect and love. Big shot out to Janeth, Adrian the bartender, Ela the server by the pool and nothing forgetting the MVP herself Mary who clean the room every morning and leave a beautiful hand made animals out of towels. Every staff was amazing and friendly. Will definitely visit again!
George
Séjour de 6 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear George, thank you for your wonderful review! We're thrilled to hear that you had such a great experience at the resort and that our staff went above and beyond to make your stay memorable. It's fantastic to hear that Janeth, Adrian, Ela, and Mary stood out with their exceptional service. We'll be sure to pass along your kind words to them. We can't wait to welcome you back for another amazing visit!
10/10 – Excellent
Edgardo
Voyage de couple
19 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved everything,, only critique would be variety on music (more latin music).
Edgardo
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Edgardo, thank you for your positive feedback! We're thrilled to hear that you loved everything about your experience. We appreciate your critique regarding the music variety, and we'll definitely take it into consideration for future improvements. We hope to welcome you back soon!
10/10 – Excellent
Becky
19 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a fantastic stay. The food options were great, the staff always friendly, and the variety of lounge space and pools were great! We loved that you could see and/or hear the ocean from just about every spot. This isn’t the place for ocean swimming, but if walking the beach or swaying in the breeze on a hammock is your thing, then it’s perfect. We would go back in a heartbeat!
Becky
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Becky, thank you for your fantastic review! We're thrilled to hear that you had a fantastic stay and enjoyed the food options, friendly staff, and the variety of lounge space and pools. It's great to know that you appreciated the ocean views and the relaxing atmosphere. We look forward to welcoming you back soon!
10/10 – Excellent
Alfredo
Voyage en famille
19 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everyone was friendly
Alfredo
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Alfredo, thank you for your feedback! We're glad to hear that you found everyone friendly during your stay. We strive to provide a welcoming and pleasant experience for all our guests. We hope to have the opportunity to welcome you back again soon!
10/10 – Excellent
Monica
19 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Monica
Séjour de 3 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Monica, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.
10/10 – Excellent
Kristie L
19 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a wonderful resort, definitely got more than we expected!
Kristie L
Séjour de 5 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Kristie, We're delighted to hear that you had a wonderful experience at our resort and that it exceeded your expectations! Providing memorable experiences for our guests is always our goal. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
10/10 – Excellent
Williams
Voyage en famille
19 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staffs were awesome , respectful , good sense of humor
Williams
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Williams, thank you for your kind words! We're delighted to hear that our staff was awesome, respectful, and had a good sense of humor. We look forward to welcoming you back soon!
10/10 – Excellent
Nicole
Voyage de couple
18 mai 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
The service was outstanding, from the moment we got to the resort until we left everyone was very helpful and friendly. Petro was the main bartender at the round pool and he was outstanding, he always remembered us and made our drinks before we'd even say anything! Overall amazing experience
Nicole
Séjour de 5 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Nicole, thank you for your glowing review! We're thrilled to hear that you received outstanding service throughout your stay, and we're especially delighted to hear about Petro's exceptional service at the round pool. We'll be sure to pass along your kind words to him. Providing memorable experiences for our guests is what we strive for, and we're so glad we could exceed your expectations. We can't wait to welcome you back for another amazing experience!
2/10 – Terrible
Sandi, Macomb
18 mai 2024
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Was a very bad experience
Sandi
Séjour de 5 nuits en février 2024
Guest Service a répondu le 19 mai 2024
Dear Sandi,We appreciate your feedback regarding your visit to our wonderful Haven Riviera Cancun. We regret that your experience at our hotel did not meet your expectations.We strive to provide all our guests with a high-quality experience, and it is evident that we failed to do so on this occasion. We would greatly appreciate it if you could provide us with more details regarding your comment, as your feedback is invaluable to us in improving our services.If you wish, you may contact us directly. We are committed to doing everything possible to rectify the situation and regain your confidence in us.Thank you once again for taking the time to share your comment. We hope to have the opportunity to welcome you again and offer you a much more pleasant stay.Sincerely,
10/10 – Excellent
Brett Jordan, Grand Rapids
18 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Adrian is the best butler.
Brett Jordan
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Brett, thank you for your feedback! We're thrilled to hear that Adrian provided excellent service. We'll be sure to pass along your kind words to him. We look forward to welcoming you back soon!
10/10 – Excellent
Christina
Voyage de couple
18 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Christina
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Christina, thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!
10/10 – Excellent
noel
Voyage de couple
18 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, friendly staff, food was a solid A-, night activity was good, pools were great, would definitely come back😊
noel
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Noel, thank you for your fantastic review! We're glad you enjoyed the cleanliness, friendly staff, and food. It's great to hear you liked the night activities and pools as well. We look forward to welcoming you back soon!
10/10 – Excellent
Constance
Voyage de couple
18 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was so helpful and friendly
Constance
Séjour de 5 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Constance, thank you for your kind words! We're thrilled to hear that our staff was helpful and friendly. We look forward to welcoming you back soon!
10/10 – Excellent
Luke
17 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing hotel and staff, couldn’t fault it at all. Would highly recommend.
I am very skeptical about the food quality at all-inclusive hotels, however this was very good. For me I would never expect the food to be high standards at an all inclusive however this was above average, however one or two restaurants just were fairly basic in my opinion. Other than that, it shouldn’t put anyone off staying in this luxury hotel.
Luke
Séjour de 10 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Luke, thank you for your glowing review! We're thrilled to hear that you had an amazing experience at our resort and found the staff to be faultless. We're delighted that you enjoyed the food quality, and we appreciate your feedback about the restaurants. We strive to provide exceptional dining experiences, and we'll certainly take your comments into consideration for improvement. We're grateful for your recommendation and hope to welcome you back in the future!
6/10 – Acceptable
Tanner Mitchell
17 mai 2024
Points forts : Propreté, service et personnel
Tanner Mitchell
Séjour de 10 nuits en mai 2024
Guest Service a répondu le 21 mai 2024
Dear Guest,From Haven Riviera Cancun we thank you for taking your time to share your experience with other guests. We hope to have a new opportunity in the future to receive you and overcome this experience.Best regards, Guest Service
10/10 – Excellent
joel antonio
Voyage de couple
17 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything, Everybody!
joel antonio
Séjour de 5 nuits en avril 2024
Guest Service a répondu le 17 mai 2024
Dear Joel,Thank you for your wonderful feedback! We're delighted to hear that you liked everything and everyone. We look forward to your next visit!
8/10 – Bien
Brenda Sue
17 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Brenda Sue
Séjour de 5 nuits en mai 2024
Guest Service a répondu le 20 mai 2024
Dear Brenda, thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!
6/10 – Acceptable
Antonio Leonardo
Voyage de couple
16 mai 2024
Points forts : Service et personnel, état et installations de l’hébergement
Breakfast and dinner buffet were below the level I have experienced in several other Riviera Maya AIs.
Beach condition is bad due to sea weed; I realized it is difficult to contain; however the Hilton just south of Haven Riviera has done a good job with floating blue barriers to reduced greatly the seaweed accumulation
Antonio Leonardo
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 21 mai 2024
Dear Guest, From Haven Riviera Cancun we thank you for taking your time to share your experience with other guests. We will take your feedback on areas where we can improve. We really hope to have another chance to welcome you and overcome this experience.Best regards,Guest Service
8/10 – Bien
Steven, Ravenna
16 mai 2024
Points forts : Propreté, état et installations de l’hébergement
Steven
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 17 mai 2024
Dear Steven, thank you for leaving a rating. We appreciate your support and are glad you had a positive experience. Should you have any suggestions or feedback to share in the future, please don't hesitate to reach out. We hope to see you again soon for another enjoyable stay!
10/10 – Excellent
Michael
Voyage de couple
16 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
ffantastic
Michael
Séjour de 7 nuits en mai 2024
Guest Service a répondu le 17 mai 2024
Dear Michael,Thank you for your review! We're thrilled to hear you had such a great experience. We look forward to welcoming you back soon!
10/10 – Excellent
Kettrele
Voyage de couple
16 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property, amenities, Eduardo and the entire staff were all Amazing! I have absolutely zero complaints and HIGHLY RECOMMEND
Kettrele
Séjour de 5 nuits en mai 2024
Guest Service a répondu le 17 mai 2024
Dear Kettrele,Thank you so much for your fantastic review! We're delighted to hear that you enjoyed the property, amenities, and our amazing staff, especially Eduardo. Your high recommendation means the world to us, and we can't wait to welcome you back soon!
10/10 – Excellent
Armando
Voyage de couple
15 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Incredible experience on our honey money, Charlie was absolutely amazing and made our stay so special. we will be back!
Armando
Séjour de 3 nuits en mai 2024
Guest Service a répondu le 17 mai 2024
Dear Armando,Thank you so much for your wonderful review! We're thrilled to hear that you had an incredible experience on your honeymoon and that Charlie made your stay so special. We look forward to welcoming you back soon for another amazing stay!
10/10 – Excellent
DAMIAN V
Voyage de couple
15 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice property
DAMIAN V
Séjour de 6 nuits en mai 2024
Guest Service a répondu le 17 mai 2024
Dear Damian,Thank you for your kind words! We're glad you enjoyed our property and hope to welcome you back soon for another wonderful stay.
10/10 – Excellent
Dishonda
Voyage en groupe
15 mai 2024
Points forts : Propreté, service et personnel et commodités.
The adults only, all inclusive resort, with the beautiful spa, the gorgeous pools, mature chill vibe, and the white sand ocean front are just top notch. A MUST Visit!
Dishonda
Séjour de 4 nuits en mai 2024
Guest Service a répondu le 15 mai 2024
Dear Dishonda,Thank you for taking the time to share such a wonderful review of our resort! We are thrilled to hear that you had such an amazing experience with us and that you found our facilities, amenities, and overall atmosphere to be so enjoyable.We strive to create a truly exceptional experience for all of our guests, and it is incredibly rewarding to know that we have succeeded in exceeding your expectations. Thank you again for choosing our resort for your recent getaway. We hope to have the pleasure of welcoming you back soon!