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Reviews of Wyndham Alltra Cancun All Inclusive Resort

4 out of 5
Wyndham Alltra Cancun All Inclusive Resort
Boulevard Kukulkan, Km. 11.5, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 3340 out of 5334 reviews" "
Rating 8 - Good. 1196 out of 5334 reviews" "
Rating 6 - Okay. 435 out of 5334 reviews" "
Rating 4 - Poor. 183 out of 5334 reviews" "
Rating 2 - Terrible. 180 out of 5334 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Theo

Travelled with family
Disliked: Staff & service, amenities
Terrible staff. They all pretend to be helpful. Whenever you need anything slightly out of their script, they pretend you are not there, they invent lies or do not help at all. Very bad service. Avoid.
Stayed 3 nights in Mar 2024

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 4 nights in Feb 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort, but a lack of beach chairs lead to stressful mornings trying to save chairs. They really only had 2 dinner restaurants as well. Staff was friendly.
Stayed 5 nights in Mar 2024

6/10 Okay

Ani, glendale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ok, the room we stayed was the swim up beach front, which was the best room in the entire resort. The food wasn’t great , all the staff are very respectful and nice . Great service.
Stayed 4 nights in Mar 2024

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ignacio R. Gerente General on Mar 27, 2024
Dear AntoinetteThank you so much for your score! Hope to see you back very soon!Best regards

8/10 Good

Chanel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Loved the pools. Need a hot tub! The one there requires a reservation and was in the spa area in a back. For the amount of guests, need bigger Restaurants. By 10 min after dinner opens there’s a 3 hour wait. Also need more entertainment
Stayed 4 nights in Mar 2024
Response from Ignacio R. Gerente General on Mar 26, 2024
Dear ChanelThank you so much for your feedback! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

4/10 Poor

Yu Jin

Travelled with family
Liked: Property conditions & facilities
"The air conditioner was too noisy, and it didn't dehumidify well, resulting in high humidity levels causing unpleasant odors from towels and clothes. Room service was unreliable, and despite waiting until the check-in time of 3 p.m. after arriving on a red-eye flight, the room wasn't ready. I don't think I'll be returning.
Stayed 7 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear guestThank you so much for your feedback and we are sorry for the inconveniences during your stay! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope you can give us a chance to host you back to see the improvements.Best regards

10/10 Excellent

Vladislav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Really enjoyed the location and outstanding service from the hotel staff.
Stayed 6 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear VladislavWe greatly appreciate your comments, it is always a pleasure to provide you with the best experience. Hope to see you back very soon!Best regards

4/10 Poor

Theo

Travelled with family
Disliked: Staff & service, amenities
Staff pretend to be friendly but in reality no one helps… terrible service…
Stayed 3 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear TheoWe are sorry for the inconveniences during your stay! Please, be sure, we will follow up the situation as we have strict care on the quality and treatment of the food.Best regards

10/10 Excellent

Khiraling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ignacio R. Gerente General on Mar 26, 2024
Dear KhiralingThank you so much for your score! Hope to see you back very soon!Best regards

10/10 Excellent

Sun Young

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here very much. Friendly staff and so clean. Food was delicious!
Stayed 5 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear SunWe are so glad to read you had a great time! Hope to see you back very soon!Best regards

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 6 nights in Mar 2024
Response from Ignacio R General Manager on Mar 25, 2024
Dear JoshuaWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Excellent

feras

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time staying at this beautiful property! It was clean and had so many amazing dining options and food tasted pretty good. Only downside is that the bar and restaurant staff weren’t very friendly. Its as if they did not want to help.
Stayed 4 nights in Mar 2024
Response from Ignacio R General Manager on Mar 25, 2024
Dear FerasThank you so much for your feedback! We will follow it up as it is always our priority to provide the best quality of service! Hope to see you back very soon!Best regards

10/10 Excellent

Natakarn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great food
Stayed 5 nights in Mar 2024
Response from Ignacio R General Manager on Mar 25, 2024
Dear NatakarnThank you so much for your score! Hope to see you back very soon!Best regards

8/10 Good

Elvi N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service all staff very nice and make you feel special. Rooms are clean and bed comfortable the only thing was that A/C makes too much noise overall great!
Stayed 4 nights in Mar 2024
Response from Ignacio R General Manager on Mar 25, 2024
Dear Elvi! Thank you so much for your feedback, we will look into it! Hope to see you back very soon!Best regards

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and good food, super friendly staff
Stayed 5 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear CarolWe are are so happy you had a great time with us! Hope to see you back very soon!Best regards

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, people are nice and respectful, will come back in a heartbeat
Stayed 5 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear SergioAlways glad to provide you with the best experience! Hope to see you back vey soon!Best regards

6/10 Okay

Sivakumar

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear SivakumarWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Excellent

Rene

Travelled with family
Liked: Amenities, property conditions & facilities
Staff was always on point and friendly.
Stayed 3 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear EeneAlways glad to provide you with the best experience! Hope to see you back very soon!Best regards

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 5 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear DeborahWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve. Hope to see you back very soon!Best regards

10/10 Excellent

Jhon

Liked: Cleanliness, staff & service, property conditions & facilities
There was 7 of us and restaurants were not very accommodating.
Stayed 6 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear JohnThank you so much for your feedback. We will follow up this with our F&B manager to see what happens and improve our quality of service. Hope to see you back very soon!Best regards

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming, food was great, and pool and beach are nice as well. Great experience overall!
Stayed 5 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear KatherineAlways happy to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect beach!!!
Stayed 7 nights in Jan 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear SandraThank you so much for your score! Hope to see you back very soon!Best regards

8/10 Good

Erin

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear ErinWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve. Hope to see you back very soon!Best regards

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful and offered all of the amenities and dining options for a very fulfilling and fun-filled week!
Stayed 5 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear Allison We are so happy you had a great time with us! Hope to see you back very soon! Best regards

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job Altra
Stayed 3 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear JuanThank you so much for your score! Always glad to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Excellent

viet trung, Collierville

Travelled with family
Liked: Cleanliness, amenities
The beach so beautiful and all agents nice and friendly
Stayed 4 nights in Mar 2024
Response from Ignacio R General Manager on Mar 26, 2024
Dear VietThank you so much for your score! Hope to see you back very soon!Best regards

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the customer service was excellent, from restaurants, concierge and tours. Great location and direct access to a really beautiful beach.
Stayed 3 nights in Mar 2024
Response from Ignacio R. General Manager on Mar 22, 2024
Dear JoséThank you so much for your comments! Always glad to provide you with the best experience! Hope to see you back very soon!Best regards

8/10 Good

Pannikote Vimal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good, staff was very hospitable.
Stayed 5 nights in Mar 2024
Response from Ignacio R. Gerente General on Mar 22, 2024
Dear PannikoteWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

6/10 Okay

Corey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not a good variety of foods and kids putting their hands in the foods, the Wyndham Alltra property is in of remodeling or an upgrade, not to pleased with this Wyndham property
Stayed 3 nights in Mar 2024
Response from Ignacio R General Manager on Mar 22, 2024
Dear CoreyThank you so much for your feedback! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Excellent

grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic! Beach is amazing, clean facility, and the 24 hr coffee bar is clutch. Only improvement areas would be the food and small pool, everything else 5 stars.
Stayed 4 nights in Mar 2024
Response from Ignacio R General Manager on Mar 22, 2024
Dear GrantThank you so much for your comments! Always glad to provide you with the best experience! Well work on your feedback to provide you with the 5 star service you deserve!Best regards

10/10 Excellent

Mackenzie Nicole

Travelled with partner
Liked: Amenities
Staff was fantastic! The cleaning staff, activity staff, and Enrique/Kiki were so great. Very enjoyable trip.
Stayed 4 nights in Mar 2024
Response from Ignacio R. General Manager on Mar 22, 2024
Dear MackenzieThank you so much for your comments! Always glad to provide you with the best experience! Hope to see you back very soon!Best regards

8/10 Good

Thu Hoai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great resort for family vacation. What we like the most are the all inclusive offerings with various dining & drink options. The food quality is great while the cocktails are average. Overall we will surely recommend this stay to our friends.
Stayed 3 nights in Mar 2024

10/10 Excellent

Partish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ignacio R General Manager on Mar 22, 2024
Dear PartishThank you so much for your score! Hope to see you back very soon!Best regards

6/10 Okay

Luciana

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Ignacio R, General Manager on Mar 20, 2024
Dear LucianaWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

8/10 Good

rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ignacio R. General Manager on Mar 20, 2024
Dear RitaWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Excellent

Amanda Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very, very attentive. Our room was cleaned everyday. There was excitement and activity’s all throughout the day. Also the atmosphere was just so welcoming and vibrant.
Stayed 3 nights in Mar 2024
Response from Ignacio R General Manager on Mar 18, 2024
Dear AmandaAlways happy to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Excellent

Sara, Elkhorn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accomodating. Even respectful with their sales pitches. Would recommend
Stayed 6 nights in Feb 2024
Response from Ignacio R General Manager on Mar 18, 2024
Dear SaraAlways happy to provide you with the best service ! Hope to see you back very soon!Best regards

8/10 Good

Robert Thomas

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Ignacio R. Gerente General on Mar 19, 2024
Dear RobertWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards!

10/10 Excellent

John L., St George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to Cancun so nothing to compare it to but the hotel was nice and the all inclusive was quite good. Centrally located and a good beach.
Stayed 7 nights in Mar 2024
Response from Ignacio R General Manager on Mar 18, 2024
Dear JohnWe are so happy to read you had a great time with us! Hope to see you back very soon!Best regards

8/10 Good

Lesli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a week and never left the property. The staff is very attentive everywhere you go. The property itself, the lobby, restaurants, etc could use some updating, especially the "Sports Bar Area." It is right off the kiddie pool and the kids are running in and out of there making the floors and the cushions wet, etc. That whole area needs to be revamped.It was not well thought out. That is one thing to watch out for. All the flooring is very slick, and I mean slick. Especially if it get's wet. I was told several people have fallen and broken bones. Be very careful everywhere you walk. The pool is a little small for the size of the resort. We loved our suite, beach view and staff. Even though it was spring break, the resort was fairly quiet. There is nightly entertainment, yoga classes, volleyball and more. The gym is nice and clean and is the spa. There is a little candy store which could use some improvement. Not much candy and now they started charging for ice cream which seems weird. The food and drink was the best we have had at an all inclusive. The beach area is lovely and well cared for. Water sports right off the beach. There are fresh tacos and another food cart open for lunch right by the pool. The store is not stocked well and is extremely over priced. We will not hesitate to go back! I am giving it a 4 rather than a 5 just do to the few things I mentioned. We felt very safe there as well. It's beautiful!
Stayed 7 nights in Mar 2024
Response from Ignacio R General Manager on Mar 18, 2024
Dear LesliThank you so much for your feedback! We are already working on this in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon! Best regards

10/10 Excellent

Jarmie Claire Magdadaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and the staff work hard to keep everyone taken care of. They have great food options for dinings. Activities to enjoy. I have a wonderful experience for my first time here.
Stayed 6 nights in Mar 2024
Response from Ignacio R General manager on Mar 18, 2024
Dear JarmieAlways happy to provide you with the best experience! Hope to see you back very soon!Best regards

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Very clean, comfortable rooms but somewhat dated and need upgraded. Pool is small, lot of kids in pool although there is a whole children’s pool/area. Most staff was very friendly and accommodating. Food was good.
Stayed 6 nights in Mar 2024
Response from Ignacio R General Manager on Mar 18, 2024
Dear NatalieThank you so much for your feedback! We will work hard in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

8/10 Good

Jackson

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Response from Ignacio R General Manager on Mar 18, 2024
Dear JacksonWe would greatly appreciate if you could share your feedback with us in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

8/10 Good

Namgyal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and staff are friendly. It’s place both single and families can enjoy.
Stayed 4 nights in Mar 2024
Response from Ignacio R. General Manager on Mar 16, 2024
Dear NamgyalWe are so glad to read you had a great time! Hope to see you back very soon!Best regards

10/10 Excellent

Avinash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ignacio R General Manager on Mar 18, 2024
Dear AvinashThank you so much for your score! Hope to see you back very soon!Best regards

4/10 Poor

FLYNN

Travelled with family and small children
Don't let all inclusive deceive you as this resort charges for extra. The serve leftovers for their buffet too and for the price you pay with Expedia, it's definitely not worth it. They have ala carte restaurants for option but they know how to scam guests by telling them the restaurant is full so they'll just take the buffet option instead where they only serve leftovers. The food is dry and definitely not what I would pay for in an all inclusive. They also try to upsell guests with $45/head for a beachfront dinner which to me totally defeats the point that a guest paid for an all inclusive. The lobby is full of vultures that hound you for deals and packages for activities. The whole resort is basically designed to milk customers so all in all I'd say it's not a relaxing experience. Moreover their AC in the room is noisy as hell which is very hard to sleep in. Overall, this place is run down and poorly maintained. Gym is old and dirty and on top of that, my Keycard didn't work and I had to waste 30 minutes of my time getting a card that works. Stay away.
Response from Ignacio R. General Manager on Mar 15, 2024
Dear FlynnAll inclusive packages are meal and drinks included in your stay. As you mentioned, there are optional extra charge perks. We will wor harder in all the areas you mentioned to provide you and our guests the 5 star service you deserve. Hope you can give us a chance to host you back in a future to see the improvements. Best regards

8/10 Good

Kavita

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Ignacio R General Manager on Mar 18, 2024
Dar KavitaWe would greatly appreciate if you could share your feedback with us in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and property!
Stayed 5 nights in Mar 2024

8/10 Good

chadi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean property, amazing beach front , clean room and great food options, The only downside is the AC units are a bit dated and noisy every time they start
Stayed 4 nights in Mar 2024
Response from Ignacio R. General Manager on Mar 14, 2024
Dear chadiAlways happy to provide you with the best service! We will check on the AC for maintenance. Hope to see you back very soon!Best regards