Ratings based on 1,751 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic

Posted 3-Jul-2015
Room, dining, swimming pools, and beach are all excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami, Florida

Great experience.

Posted 1-Jul-2015
Pros: The restaurants
Cons: Get some entertainment activities for the kids or a kids clubhouse. If you have one, then the information was never provided.
Location: We didn't go anywhere.
We had a great time. Only one observation that could make the entertainment night show at the standards of a 4 star Hotel. For such a great hotel the audio sound system at the show is not good at all. The performers are fantastic but the audio is really bad, Only one speaker column and the entertainer talks way to fast as well. The dancers are fantastic but due to the bad audio they don't get the orients exited because sound is missing. There are no activities at all for the kids. The animation team or the management definitely dropped the ball on this area. Nothing at all for kids? . Teens can have a blast at the beach with disco music and alcohol until 5PM every day but the kids get zero to do. I stayed at many other resorts around the world and the only reason that I will not return to this Hotel is because of that. I have a 10 and 9 years old kids and they had nothing else to do but swim at the pool and eat. If you want any activity you have to pay for it, that's ok but at list a baby clubhouse or kids entertainers could help. Must of the hotel staff is really and friendly, and the waiters where super nice.
2 out of 5
by A verified traveller

A very commercial resort with terrible food

Posted 30-Jun-2015
Not to bash but this is not a family friendly resort and for anyone who is used to any level of service and quality will be very disappointment but might be great for many or young that is looking to party. Very busy commercial resort full of drunk summer break kids and loud music with a ton of drinking contest and yelling, we even had a drunk guy passed out on our private cabana that we paid for an upgrade. Kids center is the worst that I have ever seen and the food was absolutely the worst and this is not to be mean but is the honest truth.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good but not great

Posted 29-Jun-2015
Food blend, service good, location great. Better places around close to theme parks and better authentic mexican food.
4 out of 5
Recommended
for Everyone
by A verified traveller from camden,nj

I would stay again

Posted 23-Jun-2015
The bed was super hard but they fixed it by giving us a soft mattress topper. Other than that it was a great place to stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sunrisefl

Wonderful time

Posted 22-Jun-2015
Everyone is very helpful Fun,lots to do Relax on the beach Eat at the many resturants
2 out of 5
by A verified traveller from Boston

Do not recommend.

Posted 22-Jun-2015
Pros: Location, there was free Wi-Fi in lobby and room.
Cons: I honestly thought the food was terrible. I felt like I was eating the same thing for the first few days. Food wasn't hot or cold like it should have.
Location: The LOCATION was pretty good. About 1 mile from downtown/ clubs and about 1 mile the other direction to a big mall and a lot of places to eat.
Overall worst stay in Cancun out of my 3. Hated the food. It's a kid friendly resort, but food isn't kid friendly. I never had a hot meal, nothing was hot and things that should have been cold weren't, such as fruit or even the milk for breakfast (was completely warm!). I was attracted to this hotel by its many restaurants and location. (I was fouled by the multiple restaurants, they all have like the same food, and its not a good mix of variety. Not a lot of American food at all!! The bed was terrible too. Everyday I had to stretch my back, it was so hard. There were a ton of young adults (18-25) which I don't mind. But they were noticeably rude. I myself am 31. I also noticed that the staff weren't overly friendly or go out of their way like my other stays in Cancun. No one tipped, I did nearly every meal/ drink at the bar. OHH 1 good thing is they actually had name brand liquor. Also noticed the pool was pretty dirty, the water wasn't clear and piles of sand on the floor. Again, these are all examples of things I didn't experience in my past all inclusive resorts. They did have nightly shows around 9pm but I missed all of them, kind of wish I saw a few at least, they also had live bands every night. This was a last minute vacation and glad I went, but just wish I picked a different place to stay. The food quality and choices alone made we wish I picked somewhere else.
5 out of 5
Recommended
for Everyone
by A verified traveller from california

La mejor experience para mi family

Posted 20-Jun-2015
Despues de tener una reservation de 4 noches en otro hotel i estar 1 dia decidi aser otra la sorpresa k les di a mi family al ver la diferencia solo puedo decir gracias
4 out of 5
Recommended
for Everyone
by A verified traveller from texas

Grand Caribe Resort and Spa

Posted 20-Jun-2015
Hotel is great family oriented awesome staff. The only thing I didnt like is their buffets, its not that good they need more variety it was kind of the same everyday. Although their dine in restaurants are so delicious, I totally recommend the mexican and italian.
2 out of 5
by A verified traveller

Raining in the master ocean view with jacuzzi room

Posted 19-Jun-2015
Food is not good at all, not even comparing to the food at cancun airport. when starts raining, rain gets inside , floor is flooded. AC leaking water.