Ratings based on 1,645 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom minnesota

Nice hotel w good service

Posted 24-Apr-2015
We weren't initially happy w oceanfront view but one call and they switched our room to a better view. Good food and restaurant options. Good service and happy people. Very relaxing
1 out of 5
by A verified travellerfrom Minnesota

Posted 20-Apr-2015
Pros: The beach was beautiful, it was clean.
Cons: I thought they could have done a better job with letting everyone know there daily activities, never really knew about anything going on.
Location: They're are things to do everywhere nearby, just book it and go, if you mean randomly walk and do something no.
I didn't have hot water and one of the sinks was broken the entire time I was there. I told them about it at the front desk the first day along with another issue, that they did take care of.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ellettsville, Indiana

Gorgeous facility!!!

Posted 19-Apr-2015
Staff was wonderful and whole facility was gorgeous. Will definitely return!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Avoca, NY

Great Resort with Great Staff!

Posted 18-Apr-2015
Pros: The staff! We highly recommend Maria and Latisma at the spa. Daniel, Wilder, Lino and others I wish I remembered were there for our every need!
Cons: More or expanded pools, swim up bar, more activities around pool area.
Location: We stayed at the resort other than going to the local market just down the street. A great place to pick up little gifts!
My husband and I brought our 18 and 15 year olds for spring break. We had a beautiful balcony overlooking the ocean. There was a private spring break event going on during our stay which was inconvenient for guests staying near their rooms. Buses of spring breakers were brought back at around 3am and kept the party going until 6am. We were lucky and our hallway was quiet, it also meant we didn't have to fight for good chairs when half the hotel wasn't waking up until 2pm. There could have been more activities around the pool. There was bingo but why go through the trouble to give out the cards for just one game, the first day I thought it was a joke. I never saw an activities coordinator getting people together for a soccer game or anything. There were multiple options of open restaurants available at all times! Overall it was a great experience!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom d

Great hotel. Very close to the beach

Posted 18-Apr-2015
Family had a great trip and loved it will definitely be back in the future
5 out of 5
Recommended
for Couples
by A verified travellerfrom Michigan

Our stay was the best

Posted 14-Apr-2015
Pros: What wasn't there to like? Everything was the best of the best.
Location: Shopping nearby within walking distance. Aqua World was nearby for snorkeling, scuba diving, speed boats, parasailing, wave runners
We had a very relaxing time. Everyone was very kind and helpful in any way possible. Our room was beautiful. We stayed in a Jr Suite that faced the ocean. We felt like royalty. We got the most for our money. It was easy to see why this hotel has a 5 star rating (hospitality, cleanliness, food, drinks etc) We had such a great time, that we now have a membership with the Real Company.
1 out of 5
by A verified travellerfrom New york

Crowed like a fish market

Posted 13-Apr-2015
We stayed in this hotel for the spring break and had a very bad experience. The hotel lobby crowed like a fish market. Their staffs in the front desk were not nice at all, their faces looked like I owed them a million dollars. The food was terrible. Stay away from this hotel in order to have an enjoyable vacation.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Monterrey, Mex.

Falta variedad en el menú. Mucho ruido

Posted 11-Apr-2015
Casi todos los aspectos del hotel fueron favorables. Lo malo fue que en la playa tienen un escenario donde ponen musica durante las tardes y el sonido no esta bien dispuesto, de manera que se escucha mucho ruido hacia la habitación lo que lo hace incómodo. Otro punto negativo es la poca variedad en los menús de los restaurantes del hotel, de un día a otro los platillos casi son los mismos. También tuvimos dificultades con el servicio al cuarto, se tardaban mucho en atender la llamada telefónica. Lo positivo fue la atención por parte de los empleados, en todo momento fueron muy amables. Buena variedad de bebidas en los bares.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Nice beach area. The buildings are older.

Posted 10-Apr-2015
They warned us about the spring break students there but security handled them well. Overall a nice stray. The food was ok not horrible or fantastic.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Apr-2015
Nice, large lobby and extremely clean. The staff were very friendly and courteous. There are a large number of food options - some better than others - but many options. It was always easy to quickly get a quality cocktail and the views are unbeatable. We had ants in our room (on the bed!) but given the cleanliness everywhere else, this seemed like an outlier.