Ratings based on 1,717 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Beautiful beach front hotel & hotel-wide free wifi

Posted 26-May-2015
Cons: Nothing at this time
Location: Beautiful beach front property and has a lifeguard on the premises. The hotel is located within the strip where you can get the public bus for $1 U$
This is not the typical name brand chain hotel but experience exceeded them. I got internet Wifi in my room and throughout the resort. The staff was wonderful. The restaurant selections were a lot to choose from but all the food tasted great. The poolside snacks and sunset dinner were the best. Nice breezy nights. We totally enjoyed the beach-sides drinks. This hotel was superb... My friends and I totally enjoyed the experience. The public bus stops directly in front of the hotel and takes you downtown and in the shopping area for $1 (US dollar). I have stayed at many all-inclusive and this is the best. I love that kids (pool) area was in a separate section and we hardly saw the kids.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Baltimore

A stay for my vacay

Posted 26-May-2015
I really enjoyed my stay here, things started to get live over the weekend. Everything was good except I think the food could have been a little better. Staff was amazing!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Spring Tx

Great location

Posted 26-May-2015
Pros: location
Cons: The wait staff at the buffet, not all but some, most of them all attentive and nice
Location: location is great, you can go shop, eat out and clubbing
very good experience, all the personal very attentive and nice, only one thing I didnt like, I try to reserved the romantic dinner , the concierge gave me $220.00 dollars for dinner for two, when I went to my room to get my cc there it was couple in the elevator which offer the same dinner for only $58.00 dollars, I didnt like that so I cancel the reservation
4 out of 5
Recommended
for Everyone
by A verified travellerfrom brazil

otimo custo beneficio

Posted 26-May-2015
Fiquei 6 dias mas poderia ficar bem mais. comida samorosa. piscina e praia muito boa
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Beautiful view of the blue beach

Posted 26-May-2015
Pros: View, staff, food, close to downtown, airport, everything....
Cons: Band to play till midnight? Maybe, less vendors around the pool in the evening or every other night?
Location: Downtown shopping, clubs, Isla Mujeres, Playa del Carmen, Cozmel
Been there before, was exactly what we wanted/needed for our vacation.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Providence, Rhode Island

Grest food, great staff, great vacation!

Posted 25-May-2015
We stayed at Grand Caribe Real this May. We had an amazing time! Everything was perfect from the food to the beach. The hotel staff was very friendly, as well!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom c

Great service! Food and service was amazing !

Posted 25-May-2015
I had a wonderful time very relaxing and lots of tours to do. Staff and costumer service was excellent.
3 out of 5
by A verified travellerfrom New York, NY

Don't stay in the old quarters

Posted 22-May-2015
Pros: The beach
Cons: The rooms
Location: Not sure -stayed on the resort.
Most of the staff were really nice but when the receptionist (in the wedding section - because I was there for a wedding) saw my booking, he made a face and gave me probably the worst room in the hotel. Wifi is pretty decent throughout the resort but as soon as I entered my room - it disappeared! Also I walked into my room and almost slipped and died because there was a leak in the room - thankfully they fixed it pretty quickly. Also the food is probably the worst mexican food you'll ever eat. But the view is to die for (not from my room though - from my room I looked into the parking lot.)
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Oklahoma

On the Beach, All Inclusive, wonderfull Staff

Posted 20-May-2015
Pros: Comfort, Location and all Inclusive
Cons: Menues, Food...
It was just Breathtaking for us Firsttimers in Cancun. Sun, blue Ocrean, white Beaches, Pool, Spa, All Inclusive... Food was OK to Pleasing, but a lot of choices and more than enouch on their Buffets.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Wonderful service

Posted 20-May-2015
Pros: The food, the courteous help and location
Cons: softer mattresses for the beds
Location: We visited El Rey, the Mayan Museum, and shops. All within walking distance or a bus ride
From the bartender at the beachside bar, to the waiters and waitresses at the restaurants and especially to Sophie working at the Aqua World stand outside, all were extremely nice. By Sophie's recommendation after our first fishing trip we took our fresh Mahi Mahi to the Albatross restaurant and asked them to prepare it for us. The fish was beautifully prepared and we had to track down the chef to say thank you (and leave a good tip). Everyone was very helpful and more than happy to answer any question or help in anyway possible. My wife and I were here five years ago and this time came with 3 other couples because we enjoyed our first trip so much. We cannot wait to come again.