Ratings based on 1,170 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jul-2014
We had a great time. The staff was friendly and helpful and the beach was beautiful.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jul-2014
Pros: food, pool and close to the beach
We checked in and when we got to the room it wasn't what we booked. We were given a room double bed, close to the street. We went to front desk and told that their sytem was down and they couldn't give us what we booked. But at time of booking we weren't told that . I told them I felt they were dishonest with us. After we complaint they gave us a upgrated room for that night and changed to the room that we booked the following day. That was disappointing
4 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Great location

Posted 13-Jul-2014
Great vacation in a great location. Staff was excellent. If you can do the upgrade!! Ask for 6 floor VIP lounge!! Cleanest beach!!
Comment from Hotel Management
16-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from tennessee

Best vacation ever

Posted 13-Jul-2014
Friendly helpful staff and amazing facility . On the beach and three top class restaurants . Lilly , Ignacio , and taco made this a vacation to remember . Do yourself a favor and do the couples massage . Soo relaxing !
Comment from Hotel Management
16-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Jul-2014
Gran Caribe Real Resort & Spa All Inclusive Great hotel! We loved it!!!
Comment from Hotel Management
16-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager
3 out of 5
by A verified traveller from Maryland, U.S.A.

Nice hotel and awesome restaurants.

Posted 7-Jul-2014
Pros: The service and the restaurants were great. I loved the smoothies and loved to go on the slides.
Cons: Less events in the middle of the night, especially since the hallways echo.
Location: Xcaret was ok, the underground river was fun, other than that it was boring. Xel Ha is small, but it has more water activities.
I loved the clean beach and the loving staff, who always asked if help was needed. The food was great, especially the international buffet. The room service cleaned our room very well everyday. But, what was bad about the hotel was there were to much teenagers. They sang every night outside and indoors which echoed through the hallways. Our room was on the 6th floor, the highest, and I could still hear all the noise. It was hard to sleep. So if you chose this hotel, BRING EARPLUGS!!!!!!!!! Most of the people at the hotel were teens. They drank every night, and it was very annoying. Every facility was cramped with teens; it was hard to have as much fun as I wanted to. The pool and beach were full of teens. It was hard to focus on the calm beach.
5 out of 5
Recommended
for Everyone
by A verified traveller from ky

Wonderful!!!

Posted 6-Jul-2014
This trip was awesome! All the food was wonderful and drinks too! Room was very clean and comfortable! Kept the fridge stocked well for us with water and cokes. Even the pickiest eater can find something! The kids play area was pretty neat too!
Comment from Hotel Management
16-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Northlake, Illinois

Nice hotel but pool too small !

Posted 2-Jul-2014
Nice hotel but pool is too small for size of the hotel . The best - cleanest beach.
Comment from Hotel Management
5-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager
Comment from Hotel Management
5-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager
3 out of 5
by A verified traveller from Houston, Tx

3 star resort

Posted 1-Jul-2014
The children's pool and beach are amazing! The food is mediocre and service is a hit or miss. We stayed in the Gran 1 bedroom suite. The room was spacious, but stayed humid regardless of the air conditioner running.
Comment from Hotel Management
5-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager
Comment from Hotel Management
5-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma

Great Getaway

Posted 1-Jul-2014
Fabulous time. Right on the beach. 24 hour snacks. Great drinks. Exciting entertainment!! Great staff. Most spoke English.
Comment from Hotel Management
5-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager
Comment from Hotel Management
5-Jul-2014 by Jorge, Hotel Management
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Your feedback is greatly appreciated. All the Best, Jorge A. Hernandez Mtz. Operations Manager