Ratings based on 1,248 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Las Vegas

Not as good as we expected the second time around.

Posted 15-Nov-2014
Pros: Volleyball, room, 6th floor snack bar.
Cons: Restaurant food offerings.
Location: Located walking distance to a local mall and there are a number of restaurants nearby.
This was out second stay at Gran Caribe. We loved it the first time we visited in May. This time we were offered an upgrade to the 6th floor when we arrived late at night in a rain storm. We thought we would get a better room, but the only thing extra was the 6th floor snack bar, which was open 24 hrs a day. The room was identical to the one we had in May, but was not ocean front. There were many people on that floor as visitors and they were loud and wild during the night so sleep was disturbed. Also, there was some clanging of something outside every night as the wind blew.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Excellent Service but Food & Drinks need improveme

Posted 8-Nov-2014
Pros: Courteous and warm staff
Cons: FOOD - Menu and quality.
Location: Central location in Hotel zona, Plenty of things to do nearby - Scuba, Waverunner, Air Balloon, Sight Seeing, Motor boat ride, Submarine ride
STRONGLY recommend!!! Pro: 1) Excellent service 2) Courteous and friendly staff 3) Lots of activities for all ages yet there is privacy 4) Kids water park 6) Clean beach Cons: 1) Food menu has limited choices and no taste. 2) NO Vegetarian menu 3) Cocktails was not yummy as US bars!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ct

Great place to stay

Posted 4-Nov-2014
Had a great time beautiful place to vacation staff was there for everything you needed entertainment was great
3 out of 5
by A verified traveller

Posted 4-Nov-2014
Staff are very helpful throughout the hotel: reception, cleaning, waiting staff are all good. There was no time share selling or hard sell of excursions. The facilities are ok, struggling to be 5*. The food is ok, dependent on amount of people eating in the hotel, so breakfast was very good and the evening buffet was fairly poor. We were on an all inclusive basis but ate out in local restaurants for half of the time. The restaurants opposite the hotel (particularly Limoncello) were excellent. The main problem appears to be that compared to other locations, there is not much space in the Cancun strip, so the hotel gets very busy if there is a high occupancy particularly around the pool which is fairly small. Also, the pool area got a bit manic with drunken groups and a guy with a noisy microphone trying to organise fun events for them all day. That said, the beach and the sea were lovely and the children had loads of fun playing in the sea.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Love it!

Posted 2-Nov-2014
Beautiful expires, very lovely staff, they have activities for different age, my whole family loved it!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom michigan

Great ocean swimming and boarding

Posted 2-Nov-2014
Seniors traveling with seniors and who Like the ocean
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Hudson, MA

Nice hotel, but not slippers or robes in my room.

Posted 24-Oct-2014
Pros: Proximity to the beach.
Overall it was very good, there was some confusion when we checked in I had resqued that our whole party be in the same floor and in close proximity and that was not the case, had to pay extra to get an additional room on the same floor.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, TX

Excellent Staff

Posted 18-Oct-2014
Pros: Right on the beach.
Cons: The air conditioning in our room did not get cold enough at night.
Location: Great location, right on the beach. We'd visited Mexico several times, so we stayed and relaxed at the hotel.
Although the air conditioning could have been a little cooler at night, our stay was totally relaxing. The staff went out of their way to make sure we had everything we asked for, treating us like royalty.
5 out of 5
Recommended
for Everyone
by A verified traveller

Paradise!!!

Posted 18-Oct-2014
Pros: Everything!
This was my second time going to this resort and was just as good as the first! I think i'm going to make it a yearly thing at this resort. The staff was great! The food was very good and the rooms are nice and clean.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom v

Great hotel real close to beautiful beach

Posted 17-Oct-2014
This is a great hotel so close to beach the food is good the staff is friendly our family suite was clean and fully stocked. We stayed on first floor and I loved how close it was to everything. Will for sure go back.