Ratings based on 1,066 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby piloy from a
Nice hotel but the food was not so goodPosted 8-Mar-2014
Nice hotel but the food is not so good, the staff is super nice, hotel installation are great, great to go with kids, water slice are awesome
for Everyoneby A verified traveller from bismarck, north dakota
nice hotel, nice beachPosted 2-Mar-2014
Pros: nice atmosphere
Cons: would be nice if children were not allowed in the pool below, should be only for adults
Location: no comment
the web site indicates access to VIP 6th floor, however, not all guests have that access. misleading
for Everyoneby Doreen from Milwaukee, WI
only 1 bad thingPosted 2-Mar-2014
Pros: The staff and the food, cocktails were pretty good too.
Cons: The pool was not always clean, but it was nice and warm.. there was tons of sand in the pool, gunk floating in the pool. Not sure they ever shocked it
Location: The location is perfect! on the bus line to go into town to do some shopping and go out to eat or to a club.
When we arrived, we were told the hotel was overbooked! How on earth does this happen? We were sent to the hotel next door, which was wonderful, but our friends that we traveled with were at the original hotel we booked at. Then when we transferred back they put us in a horrible room at the end of the hotel. It was so noisy! We heard the workers going up and down the walk with their work carts all night, early morning. I also had no internet service in our room. Then we found out, we did not have robes or slippers to use while in our room also. Overall, the hotel was nice, great food, and amazing staff! Next time, I would hope they put us in a very nice room. This was our 15 yr wedding anniversary and had hoped for a way better view from our room.
for Everyoneby A verified traveller from Houston Texas
Nice view to the oceanPosted 2-Mar-2014
Very nice resort with plenty of food choices (all inclusive) They offer 5 different restaurants, 2 you have to make reservations, which is not good when you are vacationing. The only bad experience was when we first arrived they charged my husband for the stay when I had already paid for the room. I understand to charge when there are more than the people allowed per room, BUT for the spouse! So we paid $500 per night when online advertised around $300. From then on, all the services were good.
for Everyoneby TJL from Michigan
Second time in cancan this hotel was way better then last one we stayed at. Excellent!! Great food and service.
for Familiesby A verified traveller
Best holidaysPosted 1-Mar-2014
The hotel is perfect the only thing missing would be fresh fruit juice for breakfast and a garden. Awesome holidays, the food is really good with lot of choice and everything is clean.
for Everyoneby A verified traveller
Nice hotel, amazing beachPosted 28-Feb-2014
The hotel was nice, extremely friendly staff. Only downside was our rooms A/C was not Functioning properly and we also didn't get wifi in our room. Food was plentiful but not the greatest. I would come back for sure
for Familiesby A verified traveller from new york
Family VacaPosted 27-Feb-2014
Beach was Nice , front desk ...so-so staff- nice great for kids food , boring ...except the Mexican restaurant and the grill is OK
for Everyoneby Janet & Sid from New York
Rating from Sid & JanetPosted 25-Feb-2014
Pros: beach and pools bartenders were great friendly people working there (except for check-in)
Cons: check-in process and having room reserved for you that you purchased noise level is high when you are in your room
Location: You can hop on bus for $1 to shopping mall. Variety of restaurants within walking distance.
This was our second trip back to this resort. We encountered the same problem both times which is the poor check-in process. They don't have the room you reserved and paid for. We didn't enjoy asking for the manager and then having to change rooms the next day. For this reason we won't be coming back which isn't fair to the other resort staff who work so hard to make you happy. We loved our room cleaner and bartenders were wonderful. The beach is beautiful and clean. We enjoyed the pools and everyone was very friendly. Thought they tried very hard to please everyone with the food. We especially enjoyed the Italian Restaurant. Also liked the nightly bands near the bar area. Didn't enjoy the noise level from hallway doors slamming throughout the night.
by A verified traveller from s
Over bookedPosted 25-Feb-2014
I arrived at the hotel and was told there were no rooms available, I was very disappointed I booked the hotel because I had my son with me who was looking forward to the water slides. We were moved to the dream hotel which was boring and not as lively as the gran carib which I booked. Overall I arrived in Mexico to get away from aggravation and had to be aggravated on my first day and we lost half the day due to being moved and the other hotel had no idea we were coming so they took awhile to get the paper work in order to give us our room.