Ratings based on 1,242 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hudson, MA

Nice hotel, but not slippers or robes in my room.

Posted 24-Oct-2014
Pros: Proximity to the beach.
Overall it was very good, there was some confusion when we checked in I had resqued that our whole party be in the same floor and in close proximity and that was not the case, had to pay extra to get an additional room on the same floor.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Excellent Staff

Posted 18-Oct-2014
Pros: Right on the beach.
Cons: The air conditioning in our room did not get cold enough at night.
Location: Great location, right on the beach. We'd visited Mexico several times, so we stayed and relaxed at the hotel.
Although the air conditioning could have been a little cooler at night, our stay was totally relaxing. The staff went out of their way to make sure we had everything we asked for, treating us like royalty.
5 out of 5
Recommended
for Everyone
by A verified traveller

Paradise!!!

Posted 18-Oct-2014
Pros: Everything!
This was my second time going to this resort and was just as good as the first! I think i'm going to make it a yearly thing at this resort. The staff was great! The food was very good and the rooms are nice and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from v

Great hotel real close to beautiful beach

Posted 17-Oct-2014
This is a great hotel so close to beach the food is good the staff is friendly our family suite was clean and fully stocked. We stayed on first floor and I loved how close it was to everything. Will for sure go back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Oct-2014
Cons: Food needs to improved. There is a plentiful assortment, but it needs to be hot.
We had a great stay! The food was just ok, but the service and facilities were great!
3 out of 5
by A verified traveller

Posted 15-Oct-2014
Not good! They gave a king size bed for 4 people, instead of two queen beds for 4 adults. The only great thing about this hotel is the sunset grill restaurant and the drinks. The kids club is nice, my kids had fun. The girl that works in the front desk her name is Tania, she has a bad attitude, not helpful or nice didn't like her at all.
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Overall, very pleased with hotel resort.

Posted 14-Oct-2014
Pros: Staff, cleanliness, location, activities
Cons: Room didn't get cold enough. Change food menus to provide more options. I felt like I was eating the same thing.
Location: Location was excellent. Close to the markets for shopping and night life.
Just completed a 4 day stay (Fri 10/10 - Monday 10/13). Very nice location, staff is very very excellent and friendly. From the time we walked in we were made to feel very welcome and treated like royalty. Anything we wanted was provided to us quickly and with a genuine smile. We had a small mishap with our room but the staff took care of it quickly and even gave us an upgraded room (free of charge). The resort is very clean and had a lot of activities for us to enjoy. This was my wife's birthday and they went above and beyond the standard call to make sure she felt special and enjoyed her birthday.
4 out of 5
Recommended
for Everyone
by A verified traveller

Reasonable price and facility

Posted 12-Oct-2014
Cons: The room refrigerator was out of order.
They didn't match my booking room type (ocean view, king bed) at first day. They said that tomorrow will be prepared until 11am but the room didn't come until 3pm. Meanwhile, I claimed and explained again and again several times for this one because each staff member didn't know my situation. Except that everything was fine.
5 out of 5
Recommended
for Everyone
by A verified traveller from p

Family wedding event

Posted 11-Oct-2014
Awesome resort! The staff is 900000% A++++++++++!!! Nothing to complain about! The only thing I would recommend Is having more nightly entertainment. Shows and music end to early
4 out of 5
by A verified traveller

All good but the food

Posted 10-Oct-2014
Pros: Cleanliness and great staff.
Cons: The Food!