Ratings based on 1,221 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from utah usa

Harassment

Posted 25-Sep-2014
Hotel staff relentlessly harassed us to sign time share even after told no we did not book that deal we paid extra so that would not happen we could have booked for 199.00 for longer stay if we committed to 90 minute sales pitch and tour it was so bad we didnt want to leave our room so we would sneak in and out of room then they would start calling at 8 oclock in the morning then when i would tell them to let us enjoy our annivesary they would call let it ring once then hang up it was terrible and ruined most of our days thank you expedia
5 out of 5
Recommended
for Everyone
by A verified traveller from Lima, Peru

Excelent hotel, close to the beach

Posted 25-Sep-2014
Pros: The acommodations.
Location: We went to Xcaret, beautiful. You cant miss it.
The hotel manager was very thoughtful, i traveled with my mother (a senior person) and he was constantly asking us if everything was ok. Lovely staff, the room was spectacular, it was the perfect trip for my mom's birthday. We loved every aspect of the hotel. I would recommend it without a doubt! Excelent quality / price rate.
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Great hotel on the beach, in the hotel zone.

Posted 24-Sep-2014
Pros: It is in great location.
We have been going to the same hotel for 8 yrs. The staff is excellent, and have gotten to know several of the employees. Their hospitality is like no other. Great food, shops nearby, and bus transportation in front of the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, Massachusetts

Terrible reception!

Posted 23-Sep-2014
The staff people are very nice but Mario on reception was very nice when we arrived but he offered us to upgrade our room reservation but when we said not we did not want upgrade he was like upset and he gave us a room with a terrible smell of humidity and he was not nice any more, this was the only thing bad that we had because the facilities, food and drinks were excelent
5 out of 5
Recommended
for Everyone
by A verified traveller from San Antonio Tx.

Excellent location. Beach spacious and happening.

Posted 23-Sep-2014
We met a lot of people. We have been to this same hotel for the last 15 years to celebrate Mexican Independence day. There are 5 couples that go and meet up with us. And when we leave we tell each other, See You In September. The couples come from Tx. Wisc. Georgia, and Wash.
5 out of 5
Recommended
for Everyone
by A verified traveller from GA

A nice hotel

Posted 22-Sep-2014
Everything was good but I think they can work a little bit more on their food.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing hotel

Posted 21-Sep-2014
Pros: Everything
Cons: Nothing
Location: Very local for shops and bars
We had an excellent time in this hotel, on the beach sunbeds and bar 1st class as we're the staff and entertainment team , rooms were large and spotlessly clean the staff bent over backwards to make our stay a very excellent one, shall deff return here
5 out of 5
Recommended
for Everyone
by A verified traveller from la

My room was clean and the people are super nice.

Posted 19-Sep-2014
Thank you to Aldo, I will be joining an aquarobic. The pool exercise really help my joints since I have rhumotoid.
3 out of 5
by A verified traveller from Dallas tx

nice hotel close to the beach

Posted 16-Sep-2014
Pros: The saff
Cons: The food
Nice Hotel bad food they need to inprove the food at this hotel and add mexican food
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle WA

Cancun Vacation

Posted 15-Sep-2014
Pros: All of the staff was extremely accommodating always there to help you with whatever you may need. The rooms were clean and always kept up.
Cons: The food was not really that good. It was sometimes cold and not very tasty. The presentation could have been better as well.
Location: It was kind of confusing on where to go shopping or to go out to the night clubs. Not enough information was provided in order to make decisions.
Our experience was good. The room was clean and neat, the staff was very accommodating, the pool and beach area was amazing. Excursions were easy to book in the hotel. Transportation to go shopping or out at night was not very clear as to which was best way to get there o0r even where the best places were to go.