Ratings based on 1,192 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago. IL

The best hotel in Cancun

Posted 20-Aug-2014
Pros: EVERYTHING.
Cons: Nothing
Location: Xitchen Itsa , Selvetica, Swiming with the dolphins and the flamingo mall
my family went to Cancun for my son's wedding it was our first time in cancun and I am so glad he picked that hotel wedding was the most beautiful and elegant wedding and the time we were there everybody in the hotel were GREAT!!
1 out of 5
by A verified traveller from New Jersey

Nothing special about this resort!

Posted 19-Aug-2014
Let's start with something positive...the staff is very hardworking and friendly. Yet, that doesn't help much when it's 90* outside and the air conditioning feels more like a hand-held fan. The rooms and nearly all areas of the resort were very uncomfortably hot. In addition, our bathroom wrecked of sewage. This may work well for the many locals who enjoy this resort but the average American would not be pleased with this type of setting. The hotel is old, they only have two pools which are both unimpressive and the food is mediocre at best. On a happy note the beach is beautiful- soft, powder-like sand and clear aqua blue water but I suppose every resort in Cancun has that. It's an ok place to take your kids if you're on a tight budget but I definitely wouldn't recommend it.
3 out of 5
by A verified traveller

Great hotel for a wedding

Posted 19-Aug-2014
Stayed here for a wedding the hotel was clean and beautiful. The wedding was amazing has such a beautiful chapel and reception was on the beach. Also truly amazing. My biggest disappointment was the food. There was not one meal I can honestly say was delicious.
5 out of 5
Recommended
for Everyone
by A verified traveller from Alabama-USA

My Vacation at Gran Caribe Real

Posted 17-Aug-2014
This is a beautiful hotel. Service was great and staff were all very helpful. Everything a vacationer needs is right there. I will stay here again and will also recommend this beautiful hotel. It is also convenient to shopping areas and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller

Cancun experience

Posted 16-Aug-2014
Hotel easy to get to from the airport and best dining experiences were in the restaurants with reservations. Staff were extraordinarily helpful and attentive, and the resort had many activities for children.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, CA

Nice Hotel

Posted 14-Aug-2014
Pros: I like the hotels cleanliness in the rooms and how close the bar is to the beach.
Cons: This Hotel can really improve on their food
Location: About a 20 min walk to the Cancun Bars and about 35 min drive to the airport.
Nice hotel with a great staff, however, the food was just ok. I would consider staying there again based off the hotel and the staff, but would rather try my chances at another resort for better food.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 13-Aug-2014
We have good experience with staff and restaurant workers
1 out of 5
by A verified traveller from Los Angeles

Hotel from Hell.

Posted 12-Aug-2014
Pros: The beach is the only good thing.
Cons: Everything else.
4 out of 5
Recommended
for Couples
by A verified traveller from Cleveland, Ohio

A beautiful place, staffed by wonderful people.

Posted 10-Aug-2014
Pros: The staff was second to NONE, they treated us better than most people treat family.
Cons: Some of the buffet food was average at best, on the carribean night the buffet was not good.
Location: The one time we left the resort we took a city bus which stopped across the street to the shopping district for $1USD each person each way.
In short this resort is HIGHLY recommended. To start my wife and I are in our early 30's and have traveled the world and stayed in venues between 2-star and 5-star so we know what things are meant to be. This location comes in a VERY solid 4-star. The rooms were impeccably clean, the staff was by far the highlight, we were treated like royalty. Keep in mind we had a junior Gran Suite which was reserved for VIP guests, so I cannot attest to how this effected their treatment of us. We had black bracelets and folks who were not on the VIP level were given various other colors. The VIP room was fantastic, exclusive liquors, fine wines, and lovely snacks. Plus the concierge was available 24/7 as well. There were quite a lot of children and I'm not often a fan of them but all here seemed well behaved, and didn't pose an issue. Don't be scared singles, you won't even know they are there.
5 out of 5
Recommended
for Everyone
by A verified traveller from GA

We had an excellent time!!

Posted 10-Aug-2014
We loved every second and highly recommend this resort!