Ratings based on 1,199 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Sydney, Australia

Poor service

Posted 27-Aug-2014
The food and beverage staff were terrible and had the worst English. Made it an unpleasant experience
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Aug-2014
Great vacation. Will definitely be returning to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from california, us

The best hotel :)

Posted 26-Aug-2014
I spent 4 nights there. All staffs are very nice and helpful. I will come back to this hotel next time!
3 out of 5
by A verified traveller from New Yorh

On the beach, close to shopping & activities

Posted 23-Aug-2014
Pros: Location is Prime, near almost everything
Cons: The Food
Location: Scuba, Parasailing, jetski, Ruin Tours.
Definitely a 3 star hotel... The rooms were clean and well air conditioned. We had a walk out beach front suite,(worth the upgrade). The beach was beautiful and clean, the upgrade comes with its own cabana. The food on the other hand is, lets just say it was mediocre at best. The drinks were great, the bartenders were good (depending on how you tip). Lots of little kids running everywhere. Overall, i'd say we had a good time and enjoyed the experience
3 out of 5
by A verified traveller from Utah

Beach is great but.. The place needs work.

Posted 22-Aug-2014
Pros: Wifi in most places. Beach is great. Hyatt next door is amazing. We went there on a 1 night pass. Very nice. Good and service were amazing.
Cons: Clean the pools. Hire some more help but the buffet and pool restaurant. Put some water misters out at the sunset grill. It was too hot.
Location: Location was great. Close to everything. malls. Other restaurants.
We just stayed 9 days. There are tons of good reviews of this place and it kind of boggles my mind. This place has the worst food by far of any of the 6-8 places that we have stayed in the Cancun area. Service is not good. Is seems that there are not enough employees to handle the number of guests. Pools are small and dirty. You cant see to the bottom of the main pool due to the filth. We needed to upgrade rooms to get a better location and bunk beds for the kids. When we did move the wifi was great the rest of our stay. The first room did not have wifi in the room. There are a few cabanas on the beach but there are no umbrellas. Most people were using other beach chairs as cover from the sun.
1 out of 5
by A verified traveller from chicago

Terrible service....no waiter in pool no where to

Posted 22-Aug-2014
Terrible service, hotel & staff....no air condition no where...that place was hot everywhere, restaurants lobby bar and rooms. I would never come back to this resort,..to waiter service at all by the pool area...no where to get a good refreshing drink.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago. IL

The best hotel in Cancun

Posted 20-Aug-2014
Pros: EVERYTHING.
Cons: Nothing
Location: Xitchen Itsa , Selvetica, Swiming with the dolphins and the flamingo mall
my family went to Cancun for my son's wedding it was our first time in cancun and I am so glad he picked that hotel wedding was the most beautiful and elegant wedding and the time we were there everybody in the hotel were GREAT!!
1 out of 5
by A verified traveller from New Jersey

Nothing special about this resort!

Posted 19-Aug-2014
Let's start with something positive...the staff is very hardworking and friendly. Yet, that doesn't help much when it's 90* outside and the air conditioning feels more like a hand-held fan. The rooms and nearly all areas of the resort were very uncomfortably hot. In addition, our bathroom wrecked of sewage. This may work well for the many locals who enjoy this resort but the average American would not be pleased with this type of setting. The hotel is old, they only have two pools which are both unimpressive and the food is mediocre at best. On a happy note the beach is beautiful- soft, powder-like sand and clear aqua blue water but I suppose every resort in Cancun has that. It's an ok place to take your kids if you're on a tight budget but I definitely wouldn't recommend it.
3 out of 5
by A verified traveller

Great hotel for a wedding

Posted 19-Aug-2014
Stayed here for a wedding the hotel was clean and beautiful. The wedding was amazing has such a beautiful chapel and reception was on the beach. Also truly amazing. My biggest disappointment was the food. There was not one meal I can honestly say was delicious.
5 out of 5
Recommended
for Everyone
by A verified traveller from Alabama-USA

My Vacation at Gran Caribe Real

Posted 17-Aug-2014
This is a beautiful hotel. Service was great and staff were all very helpful. Everything a vacationer needs is right there. I will stay here again and will also recommend this beautiful hotel. It is also convenient to shopping areas and restaurants.