Ratings based on 1,400 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Excellent location and service

Posted 19-Dec-2014
Our family had a wonderful time. Great location. Lots of activities for family and kids.
3 out of 5
by A verified travellerfrom Sutherland, NE

excellent ocean view from room

Posted 19-Dec-2014
Pros: The hotel was very clean and the staff that did the cleaning are hard-working individuals!
Cons: the food could stand improvement in the alacarte restaurants, need more variety of whiskey/bourbon/scotch
Location: close to the nightclubs, Senor Frogs is a must do! Had a blast there, the city bus ride is quite fun and you can get to Market 28 easily.
I felt the room was a perfect fit for our 2nd anniversary. Overall the staff was friendly, until we turned down the Real Family package, then the concierge wouldn't even make eye contact with us and the staff in the office they took us to to explain the cost and buy-in were incredibly rude when we said no. We were told a simple no would get us out of there, but they continued to send people over to try to convince us otherwise. Then they became rude and spiteful as we were walking out. If you are there to enjoy a vacation DO NOT get roped into a "90 minute" tour of the adults only place next door! It takes well over 2 hrs and that was only because we walked away. The food in the 2 alacarte restaurants is the same, the only difference is the view and whether you want to be inside or outside. The other 3 restaurants have excellent food that you order off a menu, but 2 of them will cost you extra unless you upgrade to VIP. We did upgrade and only went to the VIP lounge once to look at it.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom san bernardino, Ca

Nice family resort

Posted 18-Dec-2014
Pros: the location is perfect and easy access around hotel.
Cons: Staff friendliness at reception.
Location: Located on beautiful beach and near shopping. City bus stops right in front of hotel which was a big convenience.
We felt very comfortable staying at Gran Caribe. With all the activities we had no need to leave the resort other than the tours we took. Staff was very friendly and helpful. We were very pleased with our waiters Angel and Eduardo and Jonathan who is in activities. Everything we ate at the restaurants was good. We will definitely return.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Allentown, PA

Wedding

Posted 18-Dec-2014
Loved the Hotel, Beautiful Views, Awesome Staff, Food was Good, Great Entertainment, Loved "Norma" our Waitress from the Bar Lounge, Very Clean, Met a lot of Nice People from all over, My Sister's Wedding Day was Awesome, DJ Rocked!!, Wedding Planner was Fantastic, My Family and I had a Wonderful Time!!!
3 out of 5
by A verified traveller

Fair but much better options in Cancun

Posted 17-Dec-2014
Pros: Kids activities
Service was extremely poor. There is no swim up bar. Absolutely NO place to get served in beach attire. Even at Sunset Grill with outside seating, they will not serve you in swimsuit and cover-up. They do not allow drinks of any type in hot tub and it is removed from all other areas of the resort. The kid activities are good, but there is absolutely no seating near the pirate ship or slides, so you are forced to stand to watch the kids the entire time. We moved chairs, but were quickly told that this was not allowed. They indicated that they wanted the area free to allow kids to run freely. Mini golf is cute, but clubs need replacing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel near the beach

Posted 15-Dec-2014
Very pleased with everything. The hotel staff were amazing. The food was great. Very convenient location. The bus system is great. The hotel facilitiy was great. We would definitely stay there again. We had an amazing experience. We are looking forward to going again and plan to stay at the same hotel the Gran Caribe.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 15-Dec-2014
Pros: Everything
Cons: The only thing I can think of is that the bathroom sink was not connected or in same room as toilet.
Everything about our stay was excellent! The service, hospitality, location, was over the top!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Dec-2014
Good for family vacation with little kids, but food was horrible. Wish there was a non-inclusive option.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Dec-2014
Cons: Lunch and Dinner food was horrible. The food seemed like I was constantly eating re-heated leftovers with a new sauce to make it seem like new again.
Good venue for family with kids, but the food was horrible.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Allentown, PA

Exceeded my expectations

Posted 14-Dec-2014
Great hotel, service, beach, activities, food and friendliness. I wouldn't mind coming back again.