Ratings based on 1,069 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Familiesby Ckoldham from Mansfield, TX
Gran Caribe RealPosted 11-Mar-2014
Pros: Beautifully maintained. Very friendly service.
Cons: More night time entertainment.
Location: We visited Rio Secreto and it was a great adventure and totally worth the money.
This was a good choice for family for an all inclusive stay. The food was good, not great, the room was great. The beach and pool were great! Service for the most part was friendly and willing to help. Tips help in that regard. When the spring breakers arrived, the employee morale changed and I dont blame them.
for Everyoneby Justin from Denver, CO
Very clean, plenty to doPosted 11-Mar-2014
Pros: The restaurants- the Albatros buffet was quite good. They had different food every time we went and we ate there many times.
Cons: Guest services- the timeshare sales pitch. I understand the reasons for this, but you have to block off an entire morning to go to it- what a joke!
Location: We went scuba diving at the Punta del Este marina, which is a 10 minute walk from the hotel. We didn't venture out of the hotel any other time.
My fiance and I had a great time here. We've been to Mexico (Riviera Maya, Playa del Carmen, and now Cancun) and done the all-inclusive 3 times now and this one was the best. We upgraded to the club premium status, which I think is worth it. It was about $60 more a night and if you don't use the lounge at all, the rooms pay for themselves. We had a dream view of the ocean from the highest floor and the entire beach looking down the coastline. The lounge was nice to have.. we got drinks there, it has has a very nice view of the sunset, it has a pool table, and an internet cafe. They also serve food all day and have a delightful strawberries/raspberries and cream parfait. The hotel was very clean and staff was constantly cleaning and tidying up. The resort wasn't too big.. this differs greatly from the resorts in Playa. You can walk to everything very quickly. In Playa you had to wait for a golf cart to get from one end of the resort to the other... kind of annoying when you have to wait 5-10 mins several times a day and longer during peak times (meal times). There are 2 main pools here: one near the beach and the other near the sunset lounge/kiddie pools. These are not big pools. We went to the one near the beach and played pool volleyball a couple times. They had activities going on all day.. pool volleyball, pool aerobics, bingo, etc. I'd write more in detail about this hotel but I'm limited in characters- lame.
for Everyoneby A verified traveller from Minneapolis MN
Beautiful, modern, very clean hotel on the beachPosted 8-Mar-2014
Pros: Very comfortable, great beach and pool area. Clean, quiet rooms
Cons: Back off on the selling of times shares. Guest services needs to focus on giving tours of the hotel to show where all the amenities are.
Location: 20 minutes from the airport. Snorkeling, scuba diving, submarine rides within 5 miles of the hotel. Close to downtown discos.
The hotel was beautiful. The room was very comfortable and extremely clean. Rooms were quiet. The pool, beach, common areas were very well maintained. The staff was helpful and friendly. Food was ok. Lots of fun activities throughout the day. We would stay here again. However, beware of guest services and the "welcome breakfast ". It's a sales pitch to buy into the time share. We were approached 4 times on the first day to do this and once every day for the rest of our stay.
for Everyoneby piloy from a
Nice hotel but the food was not so goodPosted 8-Mar-2014
Nice hotel but the food is not so good, the staff is super nice, hotel installation are great, great to go with kids, water slice are awesome
for Everyoneby A verified traveller from bismarck, north dakota
nice hotel, nice beachPosted 2-Mar-2014
Pros: nice atmosphere
Cons: would be nice if children were not allowed in the pool below, should be only for adults
Location: no comment
the web site indicates access to VIP 6th floor, however, not all guests have that access. misleading
for Everyoneby Doreen from Milwaukee, WI
only 1 bad thingPosted 2-Mar-2014
Pros: The staff and the food, cocktails were pretty good too.
Cons: The pool was not always clean, but it was nice and warm.. there was tons of sand in the pool, gunk floating in the pool. Not sure they ever shocked it
Location: The location is perfect! on the bus line to go into town to do some shopping and go out to eat or to a club.
When we arrived, we were told the hotel was overbooked! How on earth does this happen? We were sent to the hotel next door, which was wonderful, but our friends that we traveled with were at the original hotel we booked at. Then when we transferred back they put us in a horrible room at the end of the hotel. It was so noisy! We heard the workers going up and down the walk with their work carts all night, early morning. I also had no internet service in our room. Then we found out, we did not have robes or slippers to use while in our room also. Overall, the hotel was nice, great food, and amazing staff! Next time, I would hope they put us in a very nice room. This was our 15 yr wedding anniversary and had hoped for a way better view from our room.
for Everyoneby A verified traveller from Houston Texas
Nice view to the oceanPosted 2-Mar-2014
Very nice resort with plenty of food choices (all inclusive) They offer 5 different restaurants, 2 you have to make reservations, which is not good when you are vacationing. The only bad experience was when we first arrived they charged my husband for the stay when I had already paid for the room. I understand to charge when there are more than the people allowed per room, BUT for the spouse! So we paid $500 per night when online advertised around $300. From then on, all the services were good.
for Everyoneby TJL from Michigan
Second time in cancan this hotel was way better then last one we stayed at. Excellent!! Great food and service.
for Familiesby A verified traveller
Best holidaysPosted 1-Mar-2014
The hotel is perfect the only thing missing would be fresh fruit juice for breakfast and a garden. Awesome holidays, the food is really good with lot of choice and everything is clean.
for Everyoneby A verified traveller
Nice hotel, amazing beachPosted 28-Feb-2014
The hotel was nice, extremely friendly staff. Only downside was our rooms A/C was not Functioning properly and we also didn't get wifi in our room. Food was plentiful but not the greatest. I would come back for sure