Ratings based on 1,472 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2015
Family room was very small and not so comfortable then described. No hot water in the shower.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta, GA

On the beach and the bay

Posted 23-Jan-2015
Pros: The staff were great and very service oriented, clearly trained in that space. The hotel was fun, clean, and full of things to do or a concierge.
Cons: The hotel layout, restaurants, show schedules etc were not made easily available. On my last day a sheet was left in my room to see reception.
Location: In Cancun in general there is a lengthy list of things to do. It was built simply for tourist with all the things one needs for entertainment.
Great hotel. The ease of location being just minutes from the airport is a great plus. Additionally being situated between the beach and the bay provides multiple views and entertainment. The hotel was all inclusive. Decent rooms, very spacious, clean, comfortable. Free easy to access wifi. The service in this hotel was top notch, great and engaging staff. The beds are not my first choice but with all the fun things to do during the day it's easy to sleep about anywhere.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toledo

Gran Caribe Rocks Cancun

Posted 23-Jan-2015
Pros: Not too big, staff goes out of their way to be helpful. International group of guests.
Cons: Nothing really major.
Location: It is easy to just hop on the bus and head downtown. Local malls are within walking distance.
Staff friendly and helpful. Never met even one cranky employee. Good location between airport and downtown. Plenty of chairs available at the pool. They should steer those with kids to the kid pool since it is specifically available for them. Restaurants presented interesting and mostly good food. We would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Québec

Première expérience à Cancun

Posted 22-Jan-2015
Notre séjour au Gran Caribe Real a été très agréable. La gentillesse des employés est vraiment un des éléments que nous avons le plus apprécié notamment le personnel chargé de faire de l'animation. Notre chambre était super bien située, confortable et surtout très paisible. Le hamac sur le balcon a été une agréable surprise. C'est assurément un endroit où nous retournerons dans le futur.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles CA USA

great Cancun hotel

Posted 22-Jan-2015
Pros: Food, saff, drinks, beach. Grt WI FI in the lobby. Grt location, not far to walk to center. the tour service fr the hotel is excellent.
Cons: IF I needed to say anything bad, it would be the head rest on the bed was tacky-some painted wooden seashell.
Location: Mayan ruins, xcaret, xhelha. Playa del Carmen, Isla Mujeres, Cozumel. Aquarium
I have absolutely NO complaints, nothing bad to say-food excellent, staff even better than excellent. Great for family, couples, beautiful for weddings-we saw one. It has a lobby band that is terrific, Tuesday thru Fridays. The band on Monday night is bad but it is Monday night after all ! Safe. Cancun police constantly patrolling the main street outside. Great bus services to local stores at very good price Good supermarkets nearby-clean, stocked and safe There was a small incorrect behavior and it was handled correctly and expediently Mariachi show was excellent. The Caribbean and Pre Mayan shows were not
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 21-Jan-2015
3 days was a perfect amount of time to lay around on the beach, drink beer and pina coladas, and eat delicious food. The service and quality of food at the restaurants was a nice surprise. There is a little bit of selling that guest services tries to do, but if you go in expecting that and make it clear you're not going to partake then they aren't too pushy. All Inclusive is definitely the way to go!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, Ma

Nice Hotel!!! We love it!!!

Posted 21-Jan-2015
Great Hotel!! Friendly staff... Highly recommended!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Minneapolis, MN

Wonderful!

Posted 20-Jan-2015
Pros: Very friendly, generous, and kind people. The hotel is open and airy, the pool and beach are wonderful. The rooms were comfortable.
Cons: Used the computer and the speed was a little slow. If that could be sped up that would be nice.
Location: Excellent location. We were in walking distance from the disco's and on the bus line. It was very easy to get to the ferry to go to Isle Mujeres.
The accommodations and staff were wonderful! We were greeted with a tasty wine cooler as we checked into the hotel. We had a spacious room with very comfortable beds, a shower with hot water, liquor, coffee, water, and soft drinks in our room. The staff wants to make sure you are happy. Enrique, Charlie, Jose, and Jonathan and Miquel of the Sports and Entertainment staff, were extremely friendly, kind, and always had bright smiles on their faces. The bartenders were generous with the liquor and made the most delicious drinks. The food in all of the restaurants was excellent. The Sports and Entertainment people were always congenial and willing to assist. The shows in the evening were amazing - as the entertainers are so very strong and talented. ALL of the staff, including the front desk, were congenial and willing to assist. The resort is a family resort, but there is a separate designated area for families with small children, which was also a nice attribute at this resort.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2015
Great location. Lots of space on the beach. Plenty of beach chairs.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Plymouth, Ma

Nice location great beach

Posted 17-Jan-2015
Very nice beach with a great staff and all the amenities you need. The food was very good and fresh every day