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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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| Concierge Level - All Inclusive | |||||||||||||||||||||||||||
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| Superior Deluxe Ocean Vw-jetted tub | |||||||||||||||||||||||||||
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Property Amenities
This Cancún Resort offers a prime beachfront location close to shopping and dining.
In addition to a large swimming pool, Cancún Palace offers a spa with private treatment rooms (surcharges for spa treatments), a fitness room, and complimentary sauna and steam rooms. As part of the All-Inclusive Plan, guests may leave children (ages 4–17) at a supervised on-site club. The Kids'/Teens' Club features an indoor area with a ping-pong table, trampoline, foosball tables, a video-game room, a theater, a restaurant, and an outdoor kids' pool.
This Cancún beach resort also offers conference facilities, a self-serve business center (surcharge), complimentary resort-wide wireless Internet access, long phone calls distance and complimentary self-parking.
Room Amenities
Rooms
Cancún Palace guestrooms have balconies with views of the Caribbean Sea or the Nichupté Lagoon. The decor is modern and minimalist, with marble floors, two chairs, a small table, and in-room jetted tubs for two people. Rooms also have marble bathrooms with showers and designer toiletries.
Complimentary amenities include wireless Internet access, long distance calls, and liquor dispensers with tequila, whiskey, rum, and vodka. Minibars are stocked with domestic beer, bottled water, and soft drinks. Flat-screen LCD TVs
Dining
El Mercado -
Cuisine: International
Continental breakfast: from 6:30 am – 7:00 am
Breakfast buffet: from 7:00 am - 11:30 am
Lunch buffet: from 12:30 pm - 4:30 pm
Dinner buffet: from 6:00 pm - 11:00 pm
Dress code: Casual. Wet clothing or uncovered swimwear not allowed
FRIDA
Cuisine: Mexican (Dinner)
Lunch Int'l buffet: from 11:30 pm - 5:30 pm
Dinner a la carte: from 6:30 pm - 11:00 pm
Outdoor buffet, grilled cuts, chicken and fish
Outdoor brick oven pizza: 11:30am - 4:00pm
Dress code: Casual. Wet clothing or uncovered swimwear not allowed.
MIYAKO
Cuisine: Oriental
Dinner a la carte: from 6:00 pm - 11:00 pm
Reservations for the Teppanyaki tables (Japanese-style grill) can be made at the restaurant El Mercado located in the lobby. Please note that reservations will only be taken for the Teppanyaki tables and are only accepted directly at the resort.
Dress code: Casual. Wet clothing or uncovered swimwear not allowed.
LEONARDO
Breakfast buffet: from 7:00 am - 11:30am
Cuisine: Italian (Dinner)
Dinner a la carte: from 6:00 pm - 11:00 pm
Dress code: Casual elegance. Long pants, collared shirts & shoes required.
THE STEAK
Snacks from 11:00 am- 4:30 pm (high season only)
Dinner a la carte: Fine cuts
From 6:00 pm - 11:00 pm
Bar service: from 10:30am - 11:00pm
LOBBY BAR
From 10:00 am – 1:00 am
Live music from 10:00 pm - 12:45 am
Dress code: casual
POOL BAR CONTOY
From 9:00am – 6:00 pm
Snacks: from 10:30am - 5:30pm
POOL BAR COZUMEL
From 9:00am – 6:00 pm
Snacks: from 10:30am - 5:30pm
BEACH BAR
Beach service from 10:00am - 5:00pm
Snacks: from 11:00am - 5:00pm
AMPHITHEATER
Bar service during evening shows
The Steak - Offers a lunch buffet and à la carte dinner. (Dress code: Casual. Wet clothing or uncovered swimwear not allowed.)
Entertainment
Relax by day at the pool or around the spectacular beach, you can work out at the resort's fitness center too. With kids happily engaged in the activities at the kids club, some parents may opt for a pampering experience at the spa or an exciting tennis match.
1 outdoor pool w/kiddie section2 swim up bars3 outdoor JacuzzisKids pool with play area at the Kids ClubSun loungePool volleyballPool basketballSpa facilities ($)Infinity terraceFitness CenterSauna/steam room2 lit tennis courtsPing pongTables gamesKids Club (ages 4 – 17)Daily activitiesTheme parties or shows nightly
KIDS CLUB
The club is a modern facility that answers to the demands of young guests by featuring activities for all ages. It includes a dining room for meals and snacks, a video room, a theater and an outdoor kiddie pool with flumes and slides. For parents who wish to stay in contact with their children, the club offers a cellular phone service free of charge.
Trampoline
Ping-pong table
Foosball table
Pool table
Xbox, Xbox 360 and Wii video games
Air hockey
Movies
Disco for children ages 13 to 17 (during high season)
Hours: from 7:00am - 9:00pm
Recreation
Cancún Palace offers a large freeform pool with a central section for children and adult sections (with swim-up pools) at either end, a fitness center, sauna and steam rooms, and a spa (surcharges for spa treatments). Other facilities for children include a wading pool and a complimentary kids/teen club for ages 4–17.
The resort's beachfront extends 200 meters (219 yards) alongside the bright, turquoise Caribbean Sea. Land sports include a tennis court.
AquaWorld, an independently operated marina located 1 km (0.5 mi) away on Nichupté Lagoon offers a variety of water sports, including parasailing, personal watercraft, sailing, windsurfing, fishing, scuba diving, and snorkeling that are not part of the All-Inclusive Plan and must be paid for separately.
The recreational activities listed below are available either on site or near the resort; fees may apply.
Spa
Spa services
The refinement and luxury of this property extends to the spa suites, which include 2 individual suites, 2 couples’ suites and a master suite with double Jacuzzi. If you prefer to have your treatment outdoors, palapa style treatment rooms with air-conditioning are available for individual services. Try any of the Cancun Spa Feast packages or the Sports therapeutic massage after a tennis match and take home another memorable experience.
Treatment facilities
2 Individual Suites - indoor 15 Individual Massage rooms - outdoor with a/c
2 Couples' Suites - indoor
1 Couples' Suite with Jacuzzi - indoor
Advance reservations are suggested
To ensure the treatments and times of your choice, we suggest advance reservations
Promotions
Honeymoon Promotion
Book a stay at this Palace resort and receive the following after arrival:
At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion.
After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room.
Upon arrival, honeymooning couples must present proof of marriage within the past year.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
Kids Free Summer 2012 Promotion
Book a stay now - August 27, 2012 for travel June 1 - August 31, 2012 and children ages 12 and stay, play, and eat free.
Limited to two children per room. Children must be sharing a room with one full-paying adult. Reservations with overlapping dates qualify for this promotion. Children's age must be notified in the reservation. Ages reported for children must be accurate at the time of travel. Proof of age will be required upon check-in. IN the event that the ages of children are incorrect at the time of travel, the difference in rate will be charged upon check-in. Not extended to reservations with reduced rates, travel agent rate, FAMS, complimentary or compensatory stays. Promotion will be reflected in rate at time of booking. Combinable with the $1,500 Resort Credit Promotion.
Showing 1 - 10 results (of 244) · See more Cancun Palace All Inclusive reviews
out of 244 reviews
“Vacation and birthday celebration couldn't have been better”
Great vacation. Just spent a week here with another couple and their child and had a great time. Staff is excellent, food was good and the memories will last forever. Cesar at the pool bar and our waitress Claudia at the pool were the best! Can't wait to return
“Already planning our next vacation!”
I will be back to write a better description when I have more time but I found the reviews to be so helpful when booking our vacation that I wanted to put something out there. Cancun Palace is the place to stay. The entire staff is so friendly and helpful (One exception. I lost a fleece jacket the second night and went to lost and found every night, spoke to the same women and she kept telling me it was not turned in. The day of checkout, I spoke to a gentleman who searched for over five minutes on the computer and then went to the lost and found room to physically search for it. He found it with 5 minutes to spare before the shuttle got there to take us to the airport) Get an ocean view. The sunsets are amazing and you can see what is going down by the pool and beach before heading out. The swim-up bars were fantastic. We really only stayed by one of them since it had the most sun. The bartenders were great. You have to try a miami vice. 1/2 strawberry daiquiri and 1/2 pina colada.
“Cancun Palace”
We loved the Cancun Palace! We stayed there for our honeymoon and it was our first trip to Cancun. Everything was wonderful! Great restaurants, the pool was beautiful and the staff was friendly. It was better than we thought it would be!
“had a great time”
the people at the hotel where great and the service was to. food was good and my cup never got empty, we will be going back ago this is our second trip to cancun the first time we stayed at the moon place and it was great but we love to set on the beach so the cancun place was the perfect answer.
“Great Hotel”
Hotel, food, and beach were great. Oceanview room was amazing! You could see the pool area as well as the beach from our balcony which was a little larger than the photos on the web. Food was very good. We especially enjoyed the snack food sitting out by the pool. It was nice to eat lunch at your convenience by the pool or at your lounge chair. Although we did not take advantage of the other Palace resorts (trip too short),we will the next time we are in Cancun. We will definitely go back to Cancun Palace.
“Great resort”
Great vacation, fabulous service and food. I have read several reviews stating that the food was ok, don't know what they are talking about and i am a restaurant owner! Kudos, can't wait to go back.
“Take the good with the bad”
Recently traveled to Cancun and stayed at the Cancun Palace. My family and I based this decision on our stay at one of the other palace resorts for our honeymoon. We brought the kids this time so it was perfect blend for the kids and adults. The room was great but we had a view of the lagoon that also came with a view of the trash piles on the side of the building. Basically you need horse shields to look straight ahead and not down. I suggest you insist on a beach view or reduced rate. The beach had a lot of seed weed, they really needed staff round the clock cleaning it up. The water was a bit rough as well. It's perfect for people who love high waves. I prefer calm water. The food was good and the service was great. The kids club was really nice! My kids had fun! The best advice I have is to be weary of the sales pitch when you arrive. They offer you 1500 credit you can only use on certain things. They really try to get you to buy membership. We had to tell them in more than one way over a 3 hour period that we weren't interested. We did get a wonderful massage with the credit but the rest went to waste. You can only use it in one of the three jewelry stores and that's only 300 from the 1500 credit and everything in the store is over 400.. hope this was helpful.
“Had a great time.”
Cancun Palace is a great place with a lot to offer most guests. Plenty of good food and drink, facilities were great, and the staff was wonderful. The beach was very nice as well with white sand and crystal clear water. My only two pieces of criticisms is that I while I thought the rooms were very spacious and well decorated, I found the bed to be a little too firm for my liking. It's a personal thing I know, but something I need to get used to. Also, I found that I couldn't guarantee which room I was going to get by booking through Expedia. I wanted a room facing the Ocean and not one facing the bay. This was my second time at the resort (booked both times through Expedia) and the second time I was facing the bay. I hope to find a way to fix that as the ocean views were great and the bay views much less breath-taking and I found that I didn't take advantage of the wonderful patio that each room has as a result (because the view was poor). Outside of that, I would highly recommend this resort, the staff is wonderful.
“It's a repeatable one”
All the Cancun Palace hotels are really good choice going to Cancun
“This is the place you want to be....”
Wonderful Staff all around! Loved the pool area, the best in all the hotels we've stayed at! The beach bar with the swings was a real treat. The lobby bar at night was always happening. The bartenders remembered our names from the minute we told them and our drink of choice, very personal service! Ask for Edgar and tell him Kevin and Michelle from Texas sent you...fist bump! The food was really good too...restaurant reviews...Japanese awesome all around! Italian - Filet Migeon, I could cut it with a butter knife...make sure to get the cheesecake too! Breakfast Buffet - yummy...yummy omelette's made to order! Pizza by the pool a must! Room service another must we ordered something everyday...a little appetizer while we were relaxing before we went down to dinner! The jacuzzi hot tub in the room...a great way to relax with coffee in the morning or a drink in the evening. Can you tell we really enjoyed our entire stay? I would go back in a minute and recommend this hotel to anyone. Another thing to enjoy is at Beach Palace the rooftop has a great pool with an awesome view...a must if you have the time! Cheers to a great trip!
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Showing 1 - 10 results (of 244) · See more Cancun Palace All Inclusive reviews
The preferred airport for Cancun Palace All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 km / 7.4 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
