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Reviews of Occidental TucancĂșn All Inclusive

3.5 out of 5
Occidental TucancĂșn All Inclusive
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 576 out of 1514 reviews" "
Rating 8 - Good. 402 out of 1514 reviews" "
Rating 6 - Okay. 268 out of 1514 reviews" "
Rating 4 - Poor. 126 out of 1514 reviews" "
Rating 2 - Terrible. 142 out of 1514 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Owen Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and well kept. The staff was amazing. The only complaint would be we were not impressed by the restaurant options but thankfully the buffet that was always open always had something you could find.
Stayed 5 nights in Apr 2024
Response from Paulina Arroyo on Apr 17, 2024
We appreciate your comments, we do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restaurant team will continue working to surprise you with delicious local and international dishes on your next visit.Kind regards,

6/10 Okay

Travis

Travelled with group
Liked: Staff & service, property conditions & facilities
Overall great experience for the price. The buffet and snack bar food was very poor, but the restaurants in the resort were much better. The staff and drinks were great, overall lots of fun.
Stayed 5 nights in Apr 2024
Response from Paulina Arroyo on Apr 17, 2024
We appreciate your comments after your recent visit. Since we are always trying to improve, your feedback is crucial to our future success.Thank you for your opinion about our buffets, although we regret that we were not able to satisfy your culinary wishes on this occasion. You can be assured that your comments will be shared with our chefs to improve the dining experiences of our future guests.We are delighted that you enjoyed your stay with us, thank you for choosing us when you visit the area and we hope to welcome you again very soon.Kind regards,

8/10 Good

RAIZA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice atmosphere , great people and excellent staff . Some work to do in the cleaning specially in bathrooms and room . I booked a estándar double beds room and a king size bedroom was the only one available and I was traveling with my mum 😳
according to them my 4 months ins advanced booking did not guarantee separate beds . That was not pleasant but Mexican people are great ! That changes everything !thank you
Stayed 7 nights in Mar 2024
Response from Paulina Arroyo on Apr 13, 2024
We appreciate your comments, we inform you that the type of bed is subject to availability, we regret the inconvenience.However, we are pleased to know that your stay was pleasant and you enjoyed our service.Kind regards

6/10 Okay

Adrienne

Travelled with partner
Disliked: Amenities
I should've listened to the reviews. The reviews were spot on. The food was horrible with limited options for breakfast, lunch and dinner. Not a breakfast person so grew tired of the eggs, salad and black beans for breakfast by day 3. You have to book one of the 2 special restaurant by 7am with very low end options and the same food everyday there too. Some days only 1 was available. Upon check in we were given the key to a room that was already occupied with the guest personal belongings exposed. Thankfully they weren't present how horrifying would that have been for all. We left immediately to report it to the front desk and the guy wanted to keep it hush with no apologies for the inconvenience. The beach is rough with surfer waves everyday. No umbrellas provided to relax on the beach unless you pay $20. Never experienced that at an AllInclu. They didn't change the bed sheets for the week we were there just made up the bed. I booked a king size ocean view and they gave me a dbl bed ocean view. The wait staff and bar tenders were nice that's the one positive experience that exceeded my expectations. Along with that it's in walking distance to the stores and the strip to catch a bus to the hotel zone. No entertainment on site that I can remember during the day or night.
Stayed 6 nights in Apr 2024
Response from Paulina Arroyo on Apr 11, 2024
We sincerely appreciate the time you took to share your opinion after your visit to our hotel. Our customers' opinions are of utmost importance to ensure compliance with our service standards at all times. Please accept our sincere apologies for the incident you experienced during your stay.Kind regards,

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Paulina Arroyo on Apr 11, 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

4/10 Poor

BARBARA

Travelled with family
Disliked: Cleanliness
An article was taken/stolen from our bag in the room and had very little to none interest from the staff to resolve.
Stayed 8 nights in Jan 2024
Response from Paulina Arroyo on Apr 8, 2024
We appreciate your comments, we regret the incident, your comments will be transmitted to the corresponding area for your information.Kind regards,

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose at the front desk was amazing!
Stayed 5 nights in Mar 2024
Response from Paulina Arroyo on Apr 8, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 Okay

Tammy, Shakopee

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Paulina Arroyo on Apr 9, 2024
We would like to thank you for your kind review, we would have liked to know your comments, we hope you will give us the opportunity to receive your visit again and we can exceed your expectations.Kind regards,

2/10 Terrible

Brandy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property’s customer service was terrible. I called 7 different times and was disconnected 5. They were rude and unhelpful. They told me different things every time I actually spoke with someone. I was on hold for over 20 minutes.
Stayed 5 nights in Apr 2024
Response from Paulina Arroyo on Apr 8, 2024
We appreciate your important comments, we are dismayed to read your comments about the service you have received during your stay with us. Especially since his comments do not reflect the usual standard of service that we strive to ensure for our guests. However, please rest assured that your opinion will be shared with our department heads to inform them of this situation and to act accordingly.We hope to have the pleasure of receiving your visit again and to regain your trust.Kind regards,

8/10 Good

Nolan H

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The area and the resort itself were great, the food could be a bit better but overall it was well worth the price
Stayed 5 nights in Mar 2024
Response from Paulina Arroyo on Apr 6, 2024
We appreciate your comments, we do everything possible to ensure that our customers can enjoy an enriching dining experience in an unparalleled environment and with excellent service. Our restaurant team will continue working to surprise you with delicious local and international dishes on your next visit.Kind regards

4/10 Poor

Alexis Kathleen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would never recommend this hotel. Our room was run down, beyond what one would expect in a cheap hostel. Stains on floors, plastic shower door with huge scratches, baseboards that were falling apart. Our air conditioning did not work the first night our room was over 26.5 degrees-it was nearly impossible to sleep. We eventually got moved to another room the next day- but still the air conditioning barely worked. It never got any cooler than 23 degrees in our room. The “sea view” Room that we booked with a balcony was not the room that we originally got. We were told that the balcony as identified on the Expedia website when booking the room was not guaranteed. Our room was rarely cleaned-only once during our weeks stay did we actually have a full clean. We had to continually ask for face cloths or hand towels. Sheets were old and so worn through in some places you can see right through them. My son is celiac and there were very limited options-despite the hotels website and Expedia confirming there were good options for him. Only 2 a la carte restaurants totally booked by 730am. So you had to wake up early and stand in line to not eat at the buffet. Food options were not great-best food we had was in Xel-Ha or Isla mujares -which we had to pay for. Most times food was cold in buffet. Sat through the membership presentation as we were told we would get a refund at the airport-false-lost our money. Would not recommend this resort.
Stayed 7 nights in Mar 2024
Response from Paulina Arroyo on Apr 4, 2024
Aunque lamentamos sinceramente leer que su estancia en nuestro hotel estuviera por debajo de sus expectativas, agradecemos el tiempo dedicado a compartir esta informaciĂłn sobre su experiencia. Sin duda creemos que siempre hay margen de mejora y su opiniĂłn constructiva es muy valiosa para nosotros, transmitiremos sus importantes observaciones a las areas correspondientes para su seguimiento.Una vez mĂĄs, gracias por su visita y crĂ­ticas constructivas, esperamos que haya tenido un buen viaje de regreso a casa y nos gustarĂ­a tener el placer de recibirle de nuevo en nuestros hoteles asegurando de antemano nuestras mejores intenciones en todo momento.Saludos cordiales,

6/10 Okay

sushela

Travelled with family and small children
The beach view was out of a magazine. The water was always rough. The room is big but dated. Very slim options for vegetarians.
Stayed 5 nights in Mar 2024
Response from Paulina Arroyo on Apr 3, 2024
We appreciate your kind comments, we are pleased to know that the location was pleasant for you, we suggest that on your next visit you notify us if you have any dietary restrictions so that we can follow up on your requirements.Kind regards,

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paulina Arroyo on Apr 1, 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards

2/10 Terrible

John, Walnut

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Experience ever been to. Not clean and horrible food and services.
Stayed 1 night in Mar 2024
Response from Paulina Arroyo on Apr 2, 2024
We appreciate your comments, we are sorry that your stay was not what you expected, your important comments will be transmitted to the corresponding areas for information and follow-up.We appreciate the time you took to share his concerns, and we hope you will give us the opportunity to serve you better in the future.Kind regards,

8/10 Good

Marco

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
good location
Stayed 6 nights in Mar 2024
Response from Paulina Arroyo on Mar 29, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

4/10 Poor

Lisa

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Checked in, our door was open. Door would not close completely. Strong wind would blow door open. Next day requested to fix. Supposedly fix. On day 3, same issue. Couldn't leave room, missed dinner reservation. Finally demanded a new room. They did agree to move us. Then...the power went out over the entire hotel zone from about mid night to 6 am. Then out again around 8am to approximately 10am. The food was bland and same thing daily. The "Italian" restaurant...laughable...nothing Italian except some bland pizza squares. NO PASTA in the Italian restaurant. Best food experience was Mexican restaurant-- and "Uncle" Daniel was THE BEST. He was always there to help and provide info. Overall, I simply would not recommend Occidental Tucancun..It needs a complete overall. And the location is just not desirable!!! Located behind a mall and hospital!!
Stayed 4 nights in Mar 2024
Response from Paulina Arroyo on Mar 29, 2024
Although we are sincerely sorry to read that your stay at our hotel was below your expectations, we appreciate the time you took to share this information about your experience. We certainly believe that there is always room for improvement and your constructive opinion is very valuable to us.We sincerely regret the incidents in the room which will be transmitted to the corresponding area for follow-up and to avoid future complaints.We are very disappointed to read your dissatisfaction with the dining experiences, we know that meals are an important aspect of our guests' vacation experience. Therefore, we will make sure to take your opinion into account to improve our services in this regard.We appreciate the time you took to share your concerns, we hope you will give us the opportunity to serve you better in the future.Kind regards,

8/10 Good

Darlene

Stayed 6 nights in Mar 2024
Response from Paulina Arroyo on Apr 17, 2024
We would like to thank you for your kind review and we look forward to your next visit.Kind regards

2/10 Terrible

fred

Liked: Cleanliness, staff & service, property conditions & facilities
.worst food ever and ceap drinks i got sick with food Poiso from the buffet.
Stayed 6 nights in Mar 2024
Response from Paulina Arroyo on Mar 28, 2024
We appreciate your feedback, we are sincerely sorry to read that you were ill during your stay and we are sorry that we were not informed immediately as we would have been able to help you and call a doctor for a check-up. However, we would like you to be reassured regarding our hygiene procedures and point out that our hotel, like any other hotel in our chain, undergoes regular internal and external checks on food safety and adheres to Strict regulations on food processing, handling and preservation. Under no circumstances would we put the health of our guests at risk by offering food not suitable for consumption.We will transmit your important observations to the corresponding area for your knowledge and follow-up.Kind regards

6/10 Okay

Rachel

Liked: Staff & service
This place is quite run down and offers limited amenities. Old and tired. A 3 star at very most.
Stayed 1 night in Mar 2024
Response from Paulina Arroyo on Mar 27, 2024
We appreciate your comments and we regret not having been able to meet your expectations. Your important observations will be transmitted to the corresponding area for your information.We hope to have the pleasure of receiving your visit again and to regain your trust.Kind regards,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou for the great stay!
Stayed 5 nights in Mar 2024
Response from Paulina Arroyo on Mar 26, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 Good

Imelda F, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property met expectation. The only thing tourist don’t like was the check in policy. It would be convenient if they have option for the early incoming guest that came from another country. We arrived at the hotel at 7:30 am and needed to wait till 3pm to be able to rest in the room, considering we left the US 5:00pm one day prior.
Stayed 3 nights in Feb 2024
Response from Paulina Arroyo on Mar 25, 2024
We appreciate your kind comments and important suggestions which will be transmitted to the corresponding area for your knowledge.Kind regards,

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Everything about the stay was great, except for the food. The food was terrible.
Stayed 6 nights in Mar 2024
Response from Paulina Arroyo on Mar 25, 2024
We appreciate your comments, we are very disappointed to read your dissatisfaction with the dining experiences, we know that meals are an important aspect of our guests' vacation experience. Therefore, we will make sure to take your opinion into account to improve our services in this regard.We hope you give us the opportunity to receive your visit again and we can exceed your expectations.Kind regards

8/10 Good

Damandeep

Stayed 2 nights in Mar 2024
Response from Paulina Arroyo on Apr 10, 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

4/10 Poor

Tracy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is old, the room we had was dirty, the bartenders are slow, the food is terrible and they cater to 20 year olds on spring break. Music at pool was ridiculous and the lobby bar had one singer in the evening for 20 minutes and that was it. Not even any music playing. Would not recommend this hotel to anyone.
Stayed 2 nights in Mar 2024
Response from Paulina Arroyo on Mar 20, 2024
We are sorry that your stay was not what you expected. Please be assured that your important observations will be transmitted to the corresponding areas for information and follow-up.Thank you for your comments and we hope you give us the opportunity to receive your visit again.Kind regards,

10/10 Excellent

Lazara

Stayed 3 nights in Mar 2024
Response from Paulina Arroyo on Apr 8, 2024
Deseamos agradecer su amable valoraciĂłn y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 Excellent

Sheccid Aranette

Stayed 3 nights in Mar 2024
Response from Paulina Arroyo on Apr 8, 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards

6/10 Okay

Erick

Stayed 4 nights in Mar 2024
Response from Paulina Arroyo on Mar 20, 2024
Deseamos agradecer su amable valoraciĂłn y esperamos recibir su visita nuevamente.Saludos cordiales,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great, the food needs more variety but was good. For the price we received a great deal.
Stayed 4 nights in Mar 2024
Response from Paulina Arroyo on Mar 19, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Paulina Arroyo on Mar 19, 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

8/10 Good

Delphene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paulina Arroyo on Mar 19, 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the premium family suite; huge 2 bed/bath with adjoining door. Buffet was typical of all inclusives. Nice variety of nightly entertainment. Love the snack stations, stocked with foods for all meals as well as a coffee machine. The pools were clean and beach was steps from the pool, unfortunately no umbrellas on the beach. The waves were a bit rough since it’s the sea, probably not great for small children. The hotel is behind the Kukulcan Plaza, a bit bare just some souvenir shops but a great grocery store on the upper level. Hotel didn’t offer airport transfer so pre booking is required.
Stayed 7 nights in Mar 2024
Response from Paulina Arroyo on Mar 19, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 Okay

Catherine

Travelled with family
Liked: Staff & service, amenities
Beach and outdoor areas are excellent. Bedroom is very dated. Needs an update. Food was just ok, nothing special at all.
Stayed 7 nights in Mar 2024
Response from Paulina Arroyo on Mar 19, 2024
We appreciate your comments, we are aware of the need to renovate certain areas of the hotel, however we work daily to keep them 100% functional.Your important observations will be transmitted to the corresponding area for your information.Kind regards

8/10 Good

Shea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spring break spot for college students. It was a nice mix of other college students but still extremely nice. The bars in the hotel closed around 11 but frequently promoters came making it easier to get transportation to club. Food was delicious, no stomach aches here :)
Stayed 5 nights in Mar 2024
Response from Paulina Arroyo on Mar 19, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 Okay

ELizabeth, newark

Stayed 4 nights in Mar 2024
Response from Paulina Arroyo on Mar 19, 2024
We would like to thank you for your kind review, we would have liked to know your comments, however we hope to receive your visit again and we can exceed your expectations.Kind regards,

2/10 Terrible

Connie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from Occidental Tucancun. Let's start with the positivies! The view and beach front is great. We had a couple staff that made our stay a little better. Pablo the bartender was so friendly and welcoming! Maria, the server that walked around pool side all day and was amazing. Will at the front of the resort. He was very helpful. That about sums up the positives. Now for why we will NEVER return. 1. Staff-Not helpful or do not care. Just rude. 2. We had two rooms and came with another couple who had two rooms and we had to reprogram our key cards constantly. 3. One of the rooms, no air! 4. Two of the rooms had no cold water, what does that mean, no toilet, or showers until this was fixed. 5. Upon arrival, one of the rooms given was not even cleaned from the last guest. 6. Elevators not always operational and smelled like puke. 7. All areas, public bathrooms, pool area, dining, not properly cleaned. 8. To use an umbrella, you had to locate a pin to open it and they do not have enough for the amount of umbrellas and when you ask for one they laugh at you and basically say they are around ? Like what? They were so RUDE. 9. The food! OMG, so absolutely disgusting! 4 of the 8 travels had the diarrhea and major stomach cramps. Not sure what from but.... 10. Rooms/resort are so dated and tired. It was spring break week with a bunch of kids and noise, that was NOT even a concern at all. Just say NO! Go somewhere else!
Stayed 6 nights in Mar 2024
Response from Paulina Arroyo on Mar 19, 2024
Although we are sincerely sorry to read that your stay at our hotel was below your expectations, we appreciate the time you took to share this information about your experience. We certainly believe that there is always room for improvement and your constructive opinion is very valuable to us.The service and friendliness of our staff is one of our main strengths and we are quite disappointed to hear that you felt we were underperformed by the staff. However, we will share your comments with our department head to request information, as well as further review.We have taken note of his constructive feedback and you can be assured that we value all feedback from our customers as it is of utmost importance to us and to ensure that the necessary corrective action is taken to avoid similar situations in the future.Kind regards,

10/10 Excellent

Waldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Easy acces to ocean
Stayed 5 nights in Dec 2023
Response from Paulina Arroyo on Mar 15, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 Good

Marine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staf was very friendly and helpful. The pools were kept very clean and all the public areas were constantly being cleaned and well maintained. Our room sometimes did not get towels after the cleaning. And one night there hotel had no A/C.... other than that is was a great vacation!
Stayed 3 nights in Mar 2024
Response from Paulina Arroyo on Mar 13, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

6/10 Okay

Michael

Travelled with group
Liked: Staff & service
It was ok. Did not meet my expectations. One of the elevators wasn't working, the food wasn’t great, we were told that the beer finished on two of the days.
Stayed 4 nights in Mar 2024
Response from Paulina Arroyo on Mar 11, 2024
We appreciate your comments, we are glad that your stay was satisfactory, however we hope you will give us the opportunity to receive your visit again and we can completely exceed your expectations.Kind regards

2/10 Terrible

Hermes

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You will need reservation for everything. They don’t have bottle of water , dirty and AC is broken
Stayed 4 nights in Mar 2024
Response from Paulina Arroyo on Mar 11, 2024
We appreciate your important comments, we regret the service inconveniences you experienced during your stay, rest assured that they will be transmitted to the corresponding area for follow-up and we hope you give us the opportunity to receive your visit again and we can regain your trust.Kind regards,

8/10 Good

Dana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We stayed there probably 10 years ago and had a room that the air didn’t work. This year we were assigned the same room and again the air didn’t work so they assigned room 2018 which is directly over the laundry which is very annoying. Ten years ago we were assigned room number 1017 which was really bad. The resort needs major facelift but overall for the price it was fine we spend everyday in the beach and it is still the best beach in the worold
Stayed 9 nights in Feb 2024
Response from Paulina Arroyo on Mar 11, 2024
We appreciate your important comments, we regret the inconveniences you experienced with the AC equipment, rest assured that they will be transmitted to the corresponding area for follow-up and we regret not having been able to meet your expectations.Kind regards,

8/10 Good

Yoonseo

Stayed 6 nights in Mar 2024
Response from Paulina Arroyo on Mar 30, 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards

10/10 Excellent

Raul G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Mar 2024
Response from Paulina Arroyo on Mar 11, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 Excellent

Clifford Alvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time all went well
Stayed 8 nights in Feb 2024
Response from Paulina Arroyo on Mar 9, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 Excellent

Thomas James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Better than we expected. My gf has been to other all inclusives in other countries and they didn't compare in the least. Every staff member was courteous and friendly. They all spoke English well and were patient with our Spanish. Will at the entrance who held our bags while we checked in was informative with any inquiry and recommendations. Segundo in the Seafood restaurant was such a pleasant waiter and very professional. As was Carlos in Mexico Lindo the Mexican restaurant on property. You need to make reservations for the restaurants early every day/on the day of if you want to eat a la carte. Everything was clean and well maintained. The pool was refreshing and not overly chlorinated. The many bartenders were excellent, knowledgeable and a pleasure to deal with. They made our stay very enjoyable. Pablo at the La Claraboya pool bar makes the best Bahama Mamas, just saying. If you are not interested in a vacation club sales pitch, be careful of accepting an invitation of a tour on your 1st day. However, if you can afford the cost of membership and travel often, they are a reasonable value for what you get and they have many affordable options.
Stayed 7 nights in Mar 2024
Response from Paulina Arroyo on Mar 9, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

10/10 Excellent

Luciana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great for the value. Staff and food options are great. Bedroom could be a bit TLC but for the price the location is amazing.
Stayed 6 nights in Mar 2024
Response from Paulina Arroyo on Mar 13, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Is very local to any place.
Stayed 3 nights in Mar 2024
Response from Paulina Arroyo on Mar 8, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 Good

Carlissa Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 5 nights in Mar 2024
Response from Paulina Arroyo on Mar 7, 2024
We appreciate your kind comments and hope to have the pleasure of receiving your visit again.Kind regards,

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Paulina Arroyo on Mar 11, 2024
We would like to thank you for your kind review and we hope to receive your visit again.Kind regards,

8/10 Good

Isaac Vaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great time here, very nice beach. Customer service is good, you had some very great people and some not so much. Food needs to have more options
Stayed 3 nights in Mar 2024
Response from Paulina Arroyo on Mar 6, 2024
We would like to thank you for your kind comments. Your important observations about our gastronomic variety will be transmitted to the corresponding area for information and follow-up.We hope you give us the opportunity to receive your visit again and we can exceed your expectations 100%.Kind regards,

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the pools were really nice the bars were tasty i loved the occidental drink. the staff was super friendly and i had a great overall time. the one thing i would maybe advise against is that there was mold on the curtains in our room and on the lounge seat in our room. other than that everything was fantastic. i wasn’t in my room much anyway because of the great facilities
Stayed 5 nights in Feb 2024
Response from Paulina Arroyo on Mar 5, 2024
We appreciate your kind comments, thorough cleaning is an absolute necessity for the hotel and we follow very strict protocols to ensure satisfactory results regarding hygiene and cleanliness in our hotels. For future occasions, we strongly recommend that you contact our reception should you encounter any incidents in the cleaning area, this will give us the opportunity to bring your findings to the attention of our cleaning management.We hope to have the pleasure of receiving your visit again and completely exceed your expectations.Kind regards,