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Reviews of Holiday Inn Huntingdon - Racecourse, an IHG Hotel

3 out of 5
Holiday Inn Huntingdon - Racecourse, an IHG Hotel
Thrapston Road, Brampton, Huntingdon, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 314 out of 541 reviews" "
Rating 8 - Good. 180 out of 541 reviews" "
Rating 6 - Okay. 28 out of 541 reviews" "
Rating 4 - Poor. 13 out of 541 reviews" "
Rating 2 - Terrible. 6 out of 541 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, clean and tidy room with all the essentials. Shampoo lovely. Breakfast good and bacon was particularly nice apparently Breakfast waiters were very attentive and catered for a large group of us sitting together
Stayed 1 night in Apr 2024

10/10 Excellent

Brin

Stayed 1 night in Mar 2024

8/10 Good

Ajay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel for Short Stays
Excellent hotel for short stays, we were visiting family, friendly and helpful staff. Rooms clean, spacious and comfortable. Tasty and generous portions food options, catering to all tastes. Value for money.
Stayed 1 night in Jan 2024

10/10 Excellent

Lucinda

Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean staff very friendly
Stayed 1 night in Nov 2023
Response from Holiday Inn Huntingdon-Racecourse on Nov 28, 2023
Thank you for taking the time to review your recent stay, feedback is important to us. We hope to welcome you back to the hotel soon.

8/10 Good

Raphael

Stayed 1 night in Nov 2023
Response from Holiday Inn Huntingdon-Racecourse on Nov 28, 2023
Thank you for taking the time to review your recent stay, feedback is important to us. We hope to welcome you back to the hotel soon.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Huntingdon-Racecourse on Nov 28, 2023
Thank you for taking the time to review your recent stay, feedback is important to us. We hope to welcome you back to the hotel soon.

8/10 Good

Giovanni

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Holiday Inn Huntingdon-Racecourse on Nov 28, 2023
Thank you for taking the time to review your recent stay, feedback is important to us. We hope to welcome you back to the hotel soon.

2/10 Terrible

Trudy

Liked: Room comfort
Disliked: Staff & service
Rubbish trip
Terrible cold showers no hot water staff could not be bothered or cared what everyone was saying biggest waste of£89 so very disappointed
Stayed 1 night in Nov 2023
Response from Molly on Nov 6, 2023
Dear GuestThank you for your feedback, my apologies for any inconvenience on Sunday morning. Due to a breakdown our hot water supply was disrupted for approximately three and a half hours during which we were working hard to fix the problem and restore the supply. I would like to assure you that we understand the inconvenience and are taking steps to ensure this will not happen again. I have tried to contact you directly by phone to discuss this situation with you and hope to catch up with you later in the day. I do hope that you will choose to stay with us again, should you travel to the area in the future.

8/10 Good

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Molly on Nov 6, 2023
Dear GuestThank you for rating your stay, feedback is important to us. We hope that you will choose our hotel again.

10/10 Excellent

Richard

Stayed 4 nights in Oct 2023
Response from Molly on Nov 6, 2023
Dear GuestMany thanks for taking the time to rate your stay with us, we are pleased that you enjoyed your stay and hope to welcome you back.

10/10 Excellent

JORGE

Stayed 15 nights in Sep 2023
Response from Molly on Nov 6, 2023
Dear GuestsMany thanks for rating your stay, we hope to welcome you back in the near future.

10/10 Excellent

Richard

Stayed 3 nights in Sep 2023
Response from Molly on Nov 6, 2023
Dear GuestWe appreciate your rating and are pleased that you had an enjoyable stay. We hope to be able to welcome you back to our hotel in the near future.

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Molly on Nov 6, 2023
Dear GuestMany thanks for rating your stay with us, we hope to welcome you back in the near future.

10/10 Excellent

Elsie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was amazing and fantastic staff and very helpful and happy.
Stayed 1 night in Aug 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 29, 2023
Thank you for taking the time to review your recent stay with us. I am pleased that you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Ran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had an excellent stay here, would book again.
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We are delighted that you enjoyed your stay and we look forward to welcoming you back again in the future.

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet was not kept topped up/refreshed on a regular basis - had to wait some time for some of the hot items. Scrambled egg was cold.
Stayed 1 night in Aug 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We apologise that you experienced a wait during breakfast and our breakfast offerings did not meet your expectations on this occasion. Your comments will be passed on to the team and we hope to be able to welcome you again in the future.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
The foreign receptionist spoke English well but failed to understand my questioning of why on two days the cleaner put the lights on in my room and left them on when whilst on booking in it was stated they were trying to save electricity hence the spare card for the electricity. Also I didn't get a clean large towel but four hand towels which she thought was alright. strange I gave up after that and didnt mention the cleaning
Stayed 3 nights in Aug 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 29, 2023
Thank you for taking the time to review your stay. We apologise for any inconvenience during your stay and we hope should you be in the area in future you will choose to stay with us again.

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Lovely hotel, we had a view of the race course with the little lake in the middle and the sun setting over it which was lovely. The room was clean, double bed was comfy, the sofa bed not so but the kids had that and they will sleep on practically anything so not a huge problem. Wouldn't be suitable for adults. Free car park, no need to give your details in. Breakfast was great, totally worth it! Needed a safety pin for my dress and they had a little spare sewing kit. The floor at the end of our bed was very creaky but not a huge problem. In general very quiet and would definitely stay again if we were in the area
Stayed 1 night in Aug 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We are delighted that you enjoyed your stay and our amazing views! We do hope we can welcome you back again in the future.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We are pleased that you enjoyed you stay and we hope we can welcome you back again in the future.

10/10 Excellent

Mike

Stayed 1 night in Aug 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We do hope we can welcome you back again in the future.

8/10 Good

Mark

Stayed 1 night in Aug 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We do hope we can welcome you back again in the future.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and polite staff through out my stay.
Stayed 1 night in Aug 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We are pleased your found our team helpful and polite and glad you enjoyed your stay. We do hope we can welcome you back again in the future.

6/10 Okay

Alan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Not brilliant.
The first room I was given had a loo that didn't flush properly. second room was OK, but had obviously not been used for ages and took a day for the smell to dissipate.
Stayed 2 nights in Aug 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. Our apologies that the first room you were allocated did not meet our usually high standards. I am pleased you raised this with us so that we were able to take action and upgrade you to another room which I hope you were comfortable in for the remainder of your stay.We hope to be able to welcome you back soon.

4/10 Poor

Kim

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff were amazing. Breakfast was really good. Vairety of foods available. Room wasnt very clean and lots of bugs in the room.
Stayed 1 night in Jul 2023
Response from Meg on Jul 27, 2023
Hello,Thank you for your feed back.I apologise for the bugs in the room I will pass this back to our housekeeping team to ensure this doesn't happen again.I hope you choose to stay with us again.

10/10 Excellent

Dave

Stayed 1 night in Jul 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We are pleased you enjoyed your stay and hope we can welcome you back again in the future.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Stayed 1 night in Jul 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We are pleased you enjoyed your stay and hope we can welcome you back again in the future.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Could not fault the hotel. Clean and comfy, very quiet setting overlooking the race course. Did not eat here as meeting up with friends at their home so cannot comment.
Stayed 3 nights in Jun 2023
Response from Holiday Inn Huntingdon-Racecourse on Aug 25, 2023
Thank you for taking time to leave a review. We are pleased you enjoyed your stay and enjoyed our amazing views. We hope we can welcome you back again in the future.

10/10 Excellent

Moira

Stayed 2 nights in Jun 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Gina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean, polite but dangerous sofa bed!!!!
Staff polite and friendly. Room very clean. Too hot, couldn’t open a window or door. Fan useless. Bed like concrete. Sofa bed DANGEROUS!! Mattress too small exposing metal and my son kept falling down and hurting himself on sharp components. We had to wedge our pillows to stop this happening. So we slept with no pillows. Will not be staying again.
Stayed 1 night in May 2023

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
The food was just so so. Rooms have small fridge but NO MICROWAVE. They also have no cream or 1/2 and 1/2 for coffee!! Our key did not work to get into the gym.
Stayed 6 nights in May 2023

10/10 Excellent

G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Carl

Stayed 1 night in May 2023

10/10 Excellent

Paul

Stayed 1 night in May 2023

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful & friendly.
Stayed 3 nights in May 2023

10/10 Excellent

Paul

Stayed 1 night in Apr 2023

10/10 Excellent

Leslie

Stayed 1 night in Apr 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay & good price
Comfortable, clean and super staff. One glitch in one of our rooms in that the key card kept malfunctioning but it was easily remedied.
Stayed 7 nights in Apr 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Overall the hotel was really good very clean and the quality of the food was good The only issue we had was there was a smell of sewage in the bathroom and the shower waste was blocked causing the tray to overflow This was reported to reception who said it had been like it for a month and they were waiting for a plumber This was a real shame because everything else was really good and I would not hesitate to return
Stayed 3 nights in Apr 2023

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Great location for my work activities
Stayed 1 night in Mar 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful and friendly. We also liked the fact that the room was serviced every day (unlike some other hotels we have used recently that use covid as an excuse)
Stayed 7 nights in Mar 2023

10/10 Excellent

A

Stayed 1 night in Mar 2023

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2023

8/10 Good

Holly

Stayed 1 night in Feb 2023

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all happy and friendly

6/10 Okay

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and pleasant staff. Food is very expensive with very small portions for the price paid. Would stay at the hotel again but won’t eat there
Stayed 1 night in Dec 2022

10/10 Excellent

A L

Stayed 1 night in Dec 2022