Exterior

Reviews of Holiday Inn Express Peterborough, an IHG Hotel

3 out of 5
Holiday Inn Express Peterborough, an IHG Hotel
East Of England Way, Orton Northgate, Alwalton, Peterborough, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 408 out of 809 reviews" "
Rating 8 - Good. 297 out of 809 reviews" "
Rating 6 - Okay. 59 out of 809 reviews" "
Rating 4 - Poor. 24 out of 809 reviews" "
Rating 2 - Terrible. 21 out of 809 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, CALGARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 8, 2024
Thanks for the review!All the very best,Andrew

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that there were small pieces of mold in my shower. The bed was comfy, the staff was nice, no complaints otherwise.
Stayed 1 night in Feb 2024
Response from HOM on Mar 4, 2024
Aaron, thanks for the amazing rating. A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! We appreciate the feedback and will look into this. All the best, Andrew - Hotel Operations Manager.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, friendly staff.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review and feedback, Jonathan!All the very best,Andrew

8/10 Good

saeeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access..parking and reasonable.price will.be rebooking.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
Thanks for the review and feedback, Saeeda.We're pleased to hear that you enjoyed your stay!All the best,Andrew

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet ,clean and friendly . Comfortable. Friendly helpful cheerful staff . Looking forward to coming again .
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Jan 23, 2024
Thanks for the lovely review, Dee!We're so pleased to hear that you really enjoyed our location.All the best,Andrew

6/10 Okay

Tracey

Travelled with family
Liked: Amenities
No bed linen on the sofa bed only a duvet, asked at reception but was given another duvet and not sheets, also very limited toilet roll, half a roll between three people not really enough and yes i could of asked for more but wasnt really wanting to go through to reception in the middle of the night in my pjs, and quite honestly feel like i shouldnt need to ask it should have been there
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Tracey, thanks for taking the time to leave a review. Please drop us a message so we can discuss this. All the best, Andrew - Hotel Operations Manager.

4/10 Poor

Benjamin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Positives - £55 a night for 2 people including breakfast seems like a good deal to begin with. Location is great and close to restaurants/train station. Negatives - I’ve never stayed in such a noisy hotel. You can hear the conversations of the guests in rooms next to you and can hear people walking up and down the corridors above. This resulted in a really poor sleep. We booked breakfast but were never told on arrival about this or what time it would finish so we just presumed we could access this up to check out time (11am). However, we found out in the morning breakfast finishes at 09:30 which we missed. Despite the room booking before for 2 adults there was only one large towel in the room. Overall it’s what you pay for however if your looking for a quiet night sleep I’d recommend considering another hotel.
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Benjamin, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Andrew - Hotel Operations Manager.

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HOM on Jan 2, 2024
Christopher, thanks for the amazing rating. All the best, Andrew - Hotel Operations Manager.

2/10 Terrible

Daniel

Stayed 1 night in Dec 2023
Response from Andrew - Hotel Operations Manager on Dec 27, 2023
Daniel, we're sorry to see your 1/5 rating. Please drop us a message if you'd like to share any details about your experience.Best wishes,

10/10 Excellent

Greville

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the review and feedback, Greville!All the best,Andrew

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Wow, 5-stars! Thanks so much, Michael. We hope to see you again and All the best, Andrew - Hotel Operations Manager.

8/10 Good

Karen

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 21, 2023
Thanks for the review, Karen!We really appreciate it!All the best,Andrew

10/10 Excellent

Sue

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 20, 2023
Thanks for the review, Sue!We really appreciate it.All the best,Andrew

10/10 Excellent

Ailton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing but the room was a bit cold.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 19, 2023
Thank you for the review and feedback, Ailton!We really appreciate the feedback and hope to welcome you back with us again soon.All the best,Kurt

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely chill out break
Perfect 2 night stop off to break our journey. Very welcoming, comfortable and clean. Staff were exceptional, warm and friendly, nothing was too much trouble and any requests were met with enthusiasm. Would definitely recommend staying here and would stay again.
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 19, 2023
Thank you for the review and feedback, Paul!We appreciate it and we're so pleased to hear that our team went above and beyond to make your stay with us, that much better! We hope to welcome you back with us again soon.All the best,Andrew

10/10 Excellent

erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thanks for the review, Erika!We appreciate it.All the best,Andrew

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 6, 2023
Thank you for your review, Robert!We appreciate it,All the best,Andrew

2/10 Terrible

Stephen

Business traveller
Disliked: Room comfort
Not great at all
At 2am the hallway was filled with police and two other residents having a domestic, we had to get up at 5am
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 5, 2023
Thank you for the review, Stephen.We hope to be able to welcome you back with us again soon where your experience will be much better and hopefully issue-free!All the best,Andrew - Hotel Operations Manager

10/10 Excellent

George

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 19, 2023
Thanks for the review!All the best,Andrew

10/10 Excellent

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet Hotel
Nice quiet Hotel with a Harvester next door
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 22, 2023
Richard,Thank you for the review.We're so pleased that you enjoyed your stay with us and we hope to be able to welcome you back soon.All the best,Andrew

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Clean and fresh
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 21, 2023
Thank you for the review.We're glad to hear that you had a great stay with us and loved our clean, fresh rooms!All the very best,Andrew

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Hard bed
Hotel is good, the bed is extremely firm/hard.
Stayed 2 nights in Nov 2023
Response from HOM on Nov 14, 2023
chris, thanks for taking the time to review our hotel! We're happy to see you had a good stay and we appreciate your feedback about the bed. We hope to see you again and All the best, Andrew - Hotel Operations Manager.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything with our stay, the staff were very friendly, the breakfast was very nice and our room was very clean and tidy, the bed was very comfortable to sleep in, all in all the deal was very good value.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 9, 2023
John,Thank you for the review and feedback, we really appreciate it.We're so glad to hear that our team made your stay that much better! All the best,Andrew

10/10 Excellent

Edward

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 7, 2023
Thank you for the feedback, We really appreciate it! All the best, Andrew

8/10 Good

Robert

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 7, 2023
Thank you for the feedback.We really appreciate it.All the best, Andrew

10/10 Excellent

G

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 7, 2023
Thank you very much for the review and feedback! We really appreciate it.All the best, Andrew

10/10 Excellent

Nicola

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 21, 2023
Thanks for the review, Nicola!All the best,Andrew

10/10 Excellent

ADEBOYE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 23, 2023
Thank you very much for the review as well as feedback!

8/10 Good

Jacqueline

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 13, 2023
Thank you for the review! We really appreciate it.All the best,Andrew - Hotel Operations Manager

8/10 Good

Robert

Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Nov 13, 2023
Thank you for the feedback.We really appreciate it.All the best,Andrew

10/10 Excellent

James

Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 18, 2023
Thank you very much for the review and feedback! We really appreciate it.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
Good economy hotel - lovely spacious room, clean and with comfortable bed. Friendly professional staff and nice breakfast.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 17, 2023
Thank you very much for the great review and feedback, Kay! We really appreciate it and cant wait to welcome you back with us again soon.

8/10 Good

Rumbidzai

Travelled with family and small children
Liked: Property conditions & facilities
Convenient
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 23, 2023
Thank you for taking the time to leave a review as well as feedback!

8/10 Good

debbie

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 13, 2023
Thank you so much for the review and feedback, we really appreciate it :)

10/10 Excellent

Al-Ayn Social Care

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 9, 2023
Thank you very much for the review and feedback!

8/10 Good

Giovanni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 4, 2023
Thank you very much for the review and feedback! We really appreciate it :)

10/10 Excellent

Jobin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on Oct 5, 2023
Hello there and thank you very much for the feedback and review, Jobin! We really appreciate it :)

10/10 Excellent

Terry

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 4, 2023
Thank you very much for the review and feedback! We really appreciate it :)

8/10 Good

John

Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
John, thanks for the amazing rating. We hope to welcome you back and All the best, Andrew - Hotel Operations Manager.

10/10 Excellent

Paul

Stayed 2 nights in Sep 2023
Response from HOM on Oct 30, 2023
Thanks for the perfect rating, Paul. We hope to welcome you back and All the best, Andrew - Hotel Operations Manager.

8/10 Good

John

Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
John, thanks for the amazing rating. We hope to welcome you back and All the best, Andrew - Hotel Operations Manager.

10/10 Excellent

Caroline

Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
Thanks for the perfect rating, Caroline. We hope to welcome you back and All the best, Andrew - Hotel Operations Manager.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peterborough: City & Athletics
Great location for visiting Peterborough & value for money.
Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
Thanks for the perfect rating, Christopher. We hope to see you again and All the best, Andrew - Hotel Operations Manager.

8/10 Good

Julius

Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on Sep 28, 2023
Hello Julius! Thank you very much for taking the time to leave a review, we really appreciate it :)

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
Thanks for the perfect rating, Sandra. All the best, Andrew - Hotel Operations Manager.

4/10 Poor

Ian

Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on Sep 19, 2023
Thank you very much for the review and feedback. We're sorry to hear that your stay didn't meet your expectations.

6/10 Okay

Rasa

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
Rasa, thanks for the amazing rating. All the best, Andrew - Hotel Operations Manager.

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good, fairly basic hotel. Breakfast included option was very useful - selection reasonable. Options of evening meal locally (within walking distance) Slight drawback was road noise and noise from lorry depot but this did not particularly worry us. Will consider returning when in the area next
Stayed 2 nights in Aug 2023
Response from HOM on Aug 31, 2023
Sue, your lovely feedback is welcomed! We're chuffed your trip was worth shouting about. We appreciate you considering the your return and we hope to see you soon. All the best, Andrew - Hotel Operations Manager.

8/10 Good

Paul

Stayed 1 night in Aug 2023
Response from HOM on Aug 29, 2023
Paul, thanks for the amazing rating. We hope to see you again and All the best, Andrew - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A double trip to Peterborough.
We have stayed twice in 2 weeks. The whole experience has been excellent. Lovely rooms, a good breakfast and excellent staff.
Stayed 1 night in Aug 2023
Response from HOM on Aug 29, 2023
Hi, thanks for reviewing your recent stay. We're glad to see you had an enjoyable stay. We highly appreciate the perfect rating and All the best, Andrew - Hotel Operations Manager.