Ratings based on 1,670 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom G

Nice hotel near Boston's many attractions.

Posted 30-Mar-2015
We enjoyed our stay at Hyatt in Cambridge over the last weekend. our room had view of the Charles River and Boston's Backbay area. We thought they had very good breakfast buffet and dinner menu with nice selection of entrees. Staff members were attentive and courteous. We will stay their again the next time we visit Boston for extended time.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Truly exceptional service!

Posted 14-Mar-2015
Pros: Exceptional service made my stay exceptionally enjoyable. Hotel restaurant food also unusually tasty.
Cons: The hotel is currently refreshing the facilities' condition, which would have been my primary suggestion for improvement.
Location: MIT 3/4-mile away; Harvard Square 1.5 miles away; Back Bay 1.3 miles away.
I stay frequently in the Boston/Cambridge area. The Hyatt has typically not been on my list because it is somewhat distant from where I usually need to be. But after my experience this time, I may choose to stay there even if it is a bit out of the way. I arrived with laryngitis. The hotel clerk who checked me in was amazing. In addition to warmly taking care of check-in, she arranged to send up complimentary chicken soup (delicious!) and tea with honey. Over the two days that I was there, numerous staff went out of their way to make my life easier and more enjoyable. And the food in the restaurant and via room service was excellent. If you like to take public transit, the Hyatt is a bit of a walk from the nearest T stations (roughly 1 mile away). But if you like to walk, then MIT, Back Bay, and Harvard Square are all within striking distance, along lovely riverside paths.
4 out of 5
Recommended
for Everyone
by A verified traveller

Always a great experience at Hyatt!

Posted 14-Mar-2015
Helpful, accommodating, and friendly staff. You can always depend on Hyatt. Surprisingly good food, great river view, and easy in and out parking.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Mar-2015
Awesome staff, awesome rooms, awesome room service, and free wi-fi. The hotel is also more walkable from the green line than it looks on a map.
2 out of 5
by A verified travellerfrom Boston, Ma

Nice hotel, but parking conditions were deplorable

Posted 26-Feb-2015
Pros: rhe view, the beds and the staff
Cons: elevators
Having to change elevators at separate end of hotel, up and down up and down, icy stairs and platforms in garage, I live in Lexington, Ma and I know we have had a tough winter, but these conditions were a perfect example of a no-charge for parking should have been the option, and I am not sure I still would have stayed there, it was just a awkward situation and a waste of time
5 out of 5
Recommended
for Everyone
by A verified traveller

Bathroom

Posted 10-Feb-2015
I had a little problem only! I stayed at room 1004, and I was having to hold control of the shower to take a shower with hot water!
4 out of 5
by A verified traveller

Gouging internet cost!

Posted 8-Feb-2015
I thought Verizon and Comcast were bad until I stayed at the Hyatt!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, New York

Posted 2-Feb-2015
Stayed for one night. Convenient location.Room was very comfortable, bed was soft and slept great! Would have liked a discount on overnight parking, since it's the same to park overnight as a guest as some one not staying at the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

MITに行くのに便利

Posted 1-Feb-2015
吹雪に閉じ込められたので2日連続でジムを利用しましたが快適でした。室内プールも利用したかったけど水泳パンツを持って行かず残念でした。
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Posted 30-Jan-2015
Great hotel!! We were able to check-in early. Great location.