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Reviews of Chateau de La Motte Fénelon

3 out of 5
Chateau de La Motte Fénelon
Square du Val du Chateau, Cambrai, Nord

Reviews

8.0

Very good

Rating 10 - Excellent. 47 out of 173 reviews" "
Rating 8 - Good. 81 out of 173 reviews" "
Rating 6 - Okay. 33 out of 173 reviews" "
Rating 4 - Poor. 11 out of 173 reviews" "
Rating 2 - Terrible. 1 out of 173 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Felicity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, own car park, nice evening meal in the restaurant, good breakfast.
Stayed 1 night in Jul 2023
Response from fv on Sep 11, 2023
We thank you for your visit and are delighted that you enjoyed your stay in the hotel and your meal in the restaurant. We hope to see you soon.

8/10 Good

Stig

Travelled with family
Liked: Cleanliness, staff & service
Good, just a bit tired.
This place was OK, we stayed one night. It's old, obviously, and it has great historic value, it just felt a bit tired, somewhere where you put your old furniture when you don't know what to do with it. The staff where lovely, friendly and very attentive. Dinner was had outside as the sun set, the food was nice, a little forgetful. We thought of dining downstairs in the wine cellar however there was no one else there so we ate outside. Don't expect aircon etc or interior design. However as a trip back in time it was OK and as mentioned the staff were very friendly. Plenty of safe parking and relatively good value.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Stayed 1 night in May 2022

8/10 Good

Jonel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the idea of staying in an old Chateau. The public spaces are lovely but the room I was in was a bit tired and could use a little spiffing up.
Stayed 2 nights in Mar 2022
Response from FV on Apr 26, 2022
We thank you for your visit and take note of your comment. We look forward to welcoming you again.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, spacious and good Wi-Fi,
Stayed 1 night in Dec 2021
Response from FV on Jan 31, 2022
Thank you for your visit and your comment. Looking forward to a future stay in our hotel.

6/10 Okay

James

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of character
Great place for an overnight stay. Lots of character in nice parkland. Meal in restaurant was excellent. Would definitely stay again
Stayed 1 night in Jul 2020

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We absolutely loved it here. The setting and all the furnishings are incredible
Stayed 2 nights in Oct 2019
Response from reservation department on Oct 14, 2019
We thank you for your visit and we are pleased that your stay has gone well. See you again in our hotel. Regards

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Cambrai and a place to stay.
Interesting locality but set in grounds making ut a quier location. A good restaurant on site. Do not expect modern, this is shabby chic in a 19th century country house.
Stayed 1 night in Oct 2019

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Main house had great character in a shabby chic way. Nice grounds. Restaurant excellent and food exceptionally good. But we were in the Orangerie, a modern building. When booking you were not told that you would not be in the chateau. Room OK but bathroom very old fashioned . Two of the three lights in the bedroom did not work .The light between the bathroom and the bedroom didi not work. There was no safe. No air conditioning.
Stayed 1 night in Jun 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from la réception on Jun 13, 2019
Monsieur, Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires ! Au plaisir d'une prochaine visite Cordialement

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and comfy beds. The superior room are good but prest are better.
Stayed 1 night in Feb 2019

8/10 Good

Robert, Ste Maxime Provance

Liked: Staff & service
Pleasant with good food.
The hotel was friendly with a good restaurant but a bit in need of refurbishment & a lift to the upper floor
Stayed 1 night in Jan 2019
Response from reservation department on Jan 15, 2019
We thank you for your visit and hope to see you again in our hotel. We take note of your remarks in order to remedy them. Regards

8/10 Good

Kelly, Toronto

Liked: Staff & service, property conditions & facilities
picturesque hotel and grounds, bordering the canal. staff very pleasant
Stayed 2 nights in Oct 2018
Response from reservation department on Nov 13, 2018
Dear Miss, We thank you for your visit and hope to see you again in our Hôtel. Regards

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Staff & service
One night stopover
Bit of a curates egg. Lovely looking building in beautiful parkland setting. Very neutral welcome. Watched us carry bags up the flights of stairs without any offer of help. Our room on second floor reasonable but nothing like the ones shown on Hotels.com website. These I think must be first floor rooms. Hotel quiet so those rooms would have been available. No bar and lounge unappealing. Did not try the restaurant on this occasion. Dogs not allowed in Chateau bedrooms but in the lounge and restaurant.
Stayed 1 night in Oct 2018
Response from le service réservation on Nov 6, 2018
We are sorry that we did not respond favorably to your expectations. Dear Sir, Actually the rooms on the 1st floor are accessible by elevator, we do not have staff for luggage. The room corresponds to the description on the site for the superior double room. We remain at your disposal and hope to see you again in our Hotel..

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggest problem was lack of lift to second floor.
Stayed 1 night in Sep 2018
Response from le service réservation on Nov 6, 2018
Dear Madam, We are sorry that we did not respond favorably to your expectations. Actually the rooms on the 2nd floor are accessible by elevator until the 1st and then you have to take the stairs. We remain at your disposal.

8/10 Good

Kevin

Liked: Cleanliness, room comfort
A pleasant one night stay
We stayed for one night as part of a trip to a commonwealth war grave nearby. I expected the Chateau to be in the countryside but you drive past houses and apartment blocks until you're almost upon it. Unfortunately we stayed on a Sunday night and the restaurant was not open, so had to venture into Cambrai. Fortunately we found a very nice pizza restaurant opposite the train station. Also, it was strange that there was no bar, although the gentleman at reception did get us a beer after our long journey. The room was large, clean and very comfortable although there were no tea and coffee making facilities. Buffet style breakfast was nice but cost extra. Overall it was a pleasant stay
Stayed 1 night in Sep 2018
Response from Department reservation on Oct 9, 2018
Dear Sir, dear Madam, We thank you for your visit to our establishment. We hope to see you back home so that you can also enjoy our Restaurant "le 109" open every day except Sunday evening. Regards

8/10 Good

Roger

Liked: Cleanliness, staff & service, room comfort
OK
Lovely room but hotel very tired and breakfast very basic
Stayed 1 night in Sep 2018
Response from reservation department on Sep 18, 2018
Thank you for your comment we take note to improve.

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
European trip
No air conditioning in room ,booked a superior room got given what was pretty much a basic room , think the photos on the web are misleading, a very warm evening with only a noisy fan to stay cool , not a good stay , although the building itself is beautiful
Stayed 1 night in Aug 2018
Response from reservation department on Sep 11, 2018
We thank you for your comment and take note to improve our services

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff exceptionally good. Hotel has lots of character Restaurant excellent.
Stayed 1 night in Jul 2018
Response from reservation department on Sep 11, 2018
We thank you for your visit and we are happy to have been able to satisfy you. Looking forward to seeing you again in our establishment

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
This was a great night. Restaurant wa first class. Definitely recommed this one. A little way out but if you have a car then it’s no problem.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice hotel in lovely grounds.
Stayed 4 nights in Jun 2018

8/10 Good

ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful!
We had some problems finding the chateau as it was tucked away behind a housing estate! However, once we did find it we were extremely impressed with the beauty of it. The lounges in the chateau were absolutely breathtaking as were the grounds around it. It was incredibly relaxing and peaceful considering the nearby residential area, just the lovely chorus of birds singing. We had a gorgeous room in the nearby Orangery with a great view of the chateau However, the window ledges were rather dusty and the bathroom couldve probably done with an update. Also the room smelt of cigarettes (neither of us smoke) The bed though was extremely comfortable and I had the best nights sleep I'd had all holiday! (We stayed in 5 different properties on our trip) The breakfast was good and the lady overseeing everything there very pleasant. There are many function rooms for meetings and celebrations. I would imagine that it's a brilliant venue for a wedding too. The nearby town is very close and accessible by car. There were lots of bars, restaurants and shops should you need them. We would definitely return to this hotel and recommend it to others. Overall we were very happy with our stay.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Room very clean and shower good. Food in restaurant was excellent.
Response from MA DELEVALLEE on Apr 17, 2018
Thank you for staying in our establishment, we appreciate your comments. Looking forward to seeing you again.

10/10 Excellent

Richard E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finding the Chateau was difficult. A good sat nav is essential. We were given a very warm welcome. The weather was exceptionally cold during our stay (February) and without asking we were provided with an extra heat source in our room. The bedroom was clean and fresh. The service in the breakfast room was attentive. Dinner was excellent and well priced. It was an unusual and very pleasant experience to stay in such elegant and 'historic' accommodation.
Stayed 3 nights in Feb 2018
Response from MA DELEVALLEE on Apr 17, 2018
Thank you for staying in our establishment, we appreciate your comments. Looking forward to seeing you again.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different!
Interesting hotel. The room was clean and warm. Had a great dinner in the restaurant.
Stayed 1 night in Dec 2017

8/10 Good

Steve, Wakefield England

Liked: Cleanliness, staff & service, property conditions & facilities
Cambrai France
They only problem the hotel is about 1.5 miles out of the town centre and the taxi service is nit and miss having to wait up to an hour for one to arrive. Then there is the cost 15 euros for 1.5 miles !!!!!!!! You need a car which then means you can't have a drink.....
Stayed 4 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tatty
Dusty, damp and badly maintained. Restaurant great, hotel much less so.
Stayed 1 night in Sep 2017

6/10 Okay

philip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok
Got in late and called ahead for dinner,great service from restaurant staff,and excellent food, but the place is a bit run down, and an expensive breakfast,
Stayed 1 night in Aug 2017

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant time
Great value for a lovely French chateau.

4/10 Poor

erl, denver

Disliked: Staff & service, property conditions & facilities
Chateau
Nice location and older beautiful chateau that looked tired. Staff put us in an outer building even though almost no guests. We would have liked to stay in main house as advertised. Breakfast was not worth the money. Poor selection.

8/10 Good

Sue, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very atmospheric gentile hotel
Slightly shabby but chic hotel set in beautiful parkland. slightly difficult to find. Very comfortable spacious and clean accommodation. Main building (the Chateau itself) very nicely restored. Had dinner in the restaurant on the first night, which was excellent, food and wine wonderful. Used hotel as a base for the Cambrai battlefield, which was very convenient. I think the hotel is used for a lot of corporate entertaining and functions and perhaps the overnight visitor is not their primary business (i.e., no bar, there is a mini bar in the room).

6/10 Okay

MMM, Bahrain

Disliked: Staff & service, property conditions & facilities, room comfort
Very basic
We were in the Orangerie. Very simple/basic room, the minimum in terms of amenities. Big plus, very quiet place in the park. Good French breakfast.

8/10 Good

Rudy, Aruba

Liked: Staff & service, room comfort
Quiet and cosy hotel in a park style surroundings.
Friendly hotel with a chateau atmosphere. Spacious room and a good breakfast. Very relaxing after touring the WW1 historical sites.

6/10 Okay

john, orlando USA

Disliked: Staff & service
Dont count on being fed
Nice Chateau and grounds. lift only goes to 1st floor so dont take heavy bags. We were refused dinner as they had filled the restaurant with outside reservations despite our booking No one asked us if we wanted dinner. When we asked for a taxi to go into town for food receptionist told us it was impossible to get one so we said are to sit in our room and starve? eventualy he booked us a taxi with very bad grace. Wont go back!

6/10 Okay

Martin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Old and dated
Not enough towels in the room when we first arrived, dead flies in the windows and on the floor. Breakfast is so over priced it's daylight robbery

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ian, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand old accommodation house
Enjoyed a relaxing stay at this lovely old accommodation house with its spacious grounds and the restaurant was unique. Took us back to another time. A good starting point for vists to Valenciennes and other surrounding villages. Also for us, was in walking distance to Cambrai town centre

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Grand property,if somewhat tired
Arrived to find room prepared but waste bin had not been emptied, still contained a nappy or sanitary towel in it - didn't look too closely!

6/10 Okay

Yvonne, Plymouth UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good for touring the area and town
Stayed two nights. This hotel was well located, had beautiful grounds. We did not eat there as we were out all day. It was clean and tidy, we stayed in the orangery not the main building.

8/10 Good

Sharon, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old chateau style and comfort.
Huge, light and airy room. Excellent, comfortable chairs. Good location base for battlefield visits.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great Restaurant
Overnight stay. Excellent restaurant

10/10 Excellent

RYO

Liked: Cleanliness, staff & service, room comfort
Nice building
The building was nice because of traditional style. The front and room condition were also good. Only one negative point was Wifi network was weak for both of the rooms that our family used.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Relaxing Stay
It is a beautiful old manor with the furniture to fit the period the place was built. We found it very quiet and a lovely place to come back to after long days visiting the battlefields.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Delighted with this hotel
Delighted with this hotel as a find. A French take on the country house hotel and a very pleasant place to stay, although it did feel rustic and was very quiet. Friendly staff. An excellent but welcoming high-quality restaurant in the antique cellars below was an added bonus. Located in a relatively humdrum part of Cambrai (which is itself a bit drab), but with large, forested grounds, it felt like it was outside the city. Travelling in a family group, we had reserved large rooms- well worthwhile (I don't know if the smaller rooms are as nice). Would definitely stay again.

6/10 Okay

stephen

Disliked: Property conditions & facilities

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic building in lovely grounds
Lovely period hotel with tastefully furnished rooms. A 20 minute walk into the town centre. Stayed in the Orangerie which was very pleasant. The staff were so polite and helpful.