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Reviews of Sandman Hotel Calgary Airport

3 out of 5
Sandman Hotel Calgary Airport
25 Hopewell Way N.E., Calgary, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 441 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 139 out of 1003 reviews" "
Rating 4 - Poor. 75 out of 1003 reviews" "
Rating 2 - Terrible. 69 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often as we travel through Calgary. Friendly staff, clean rooms, great food on site and a painless shuttle to and from the airport. This is always our first choice hotel and we will be back!
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on Apr 12, 2024
Dear Danielle,Thank you for choosing us as your preffered hotel. We look forward to welcoming you back!

10/10 Excellent

Gerald

Business traveller
Liked: Amenities
Property was clean and in a good location.
Stayed 2 nights in Mar 2024
Response from Reservations Coordinator on Apr 9, 2024
Dear Gerald,Thank you for taking the time to leave a positive review!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was professional and helpful when needed.
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on Apr 8, 2024
Dear Paul,Thank you for taking the time to leave a review. We are glad that we were able to help you when needed. We hope to see you again soon!

10/10 Excellent

Catherine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked us in was very quick and pleasant, very courteous. Because we’d booked through Expedia, we were upgrade (FOC) to a Signature Room, which was large and lovely, and the bathroom was very nice, with excellent lighting (I hate dark bathrooms!) we will definitely stay here again before future morning flights.
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on Apr 3, 2024
Dear Catherine,Greetings from Sandman Hotel Calgary Airport!Thank you for choosing to stay with us and for sharing this review. We are happy to hear our team made your stay pleasant. We look forward to welcoming you back again in the near future!

10/10 Excellent

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, welcoming. Free upgrade appreciated. Ideal location to airport and handy to have onsite restaurants attached. Rooms veey comfortable and quiet.
Stayed 1 night in Apr 2024
Response from Reservations Coordinator on Apr 3, 2024
Dear Peter,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel got up grad for free. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on Mar 28, 2024
Dear Nicholas,Thank you for taking the time to leave a review of our hotel. We are delighted to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Richard

Travelled with group
Check in was quick. The property has a Moxies Restaurant attached and a Chop Steakhouse across the parking lot.
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on Mar 27, 2024
Dear Richard,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

6/10 Okay

Emilie

Travelled with family
Quite dated and over priced
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on Mar 27, 2024
Dear Emilie,Thank you for your feedback. The Sandman side of the Hotel is currently undergoing renovation. We do have the newly built Signature side until then. We look forward to seeing you again and hope to have the opportunity to redeem ourselves.

6/10 Okay

Emilie

Travelled with family
Basic accommodations; hotel shows its age.
Stayed 2 nights in Mar 2024
Response from Reservations Coordinator on Mar 18, 2024
Dear Emillie,Thank you for your feedback. The Sandman side of the Hotel is currently under renovation. We do have the newly built Signature side until then. We look forward to seeing you again and hope to have the opportunity to redeem ourselves.

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff yesterday for check in was very nice and friendly. The front staff at check out not so friendly. The tub was dirty with film around it so I had to clean it myself before using and the beds not so comfortable plus room very hot as tue A/C only put out room air temp. This hotel could use bathroom facilities near front lobby as ppl in rooms showing so bathroom not always available which was ver inconvenient. I would rate a 6/10
Stayed 1 night in Mar 2024
Response from Reservations Coordinator on Mar 18, 2024
Dear Stacey,Thank you for choosing to stay with us and for taking the time to share this review! We value our guest feedback, please rest assured we will work hard to improve these concerns for your next visit with us!

10/10 Excellent

William, Pender Island

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moxies is the best. The curly haired maintenance man with glasses is one of your best employees. He went above and beyond to help us. What a great guy!!!!!! 🙂
Stayed 2 nights in Feb 2024
Response from Reservations Coordinator on Mar 1, 2024
Dear William, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant! We look forward to seeing you again soon!

6/10 Okay

Pauline

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Feb 26, 2024
Dear Pauline,Thank you for taking the time to leave a review! We hope to see you again soon.

10/10 Excellent

Loni

Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Mar 22, 2024
Dear Loni,Thank you for the 5/5 rating! We hope to see you again soon.

8/10 Good

Dan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location access to dinning and airport
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Feb 26, 2024
Dear Dan,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

8/10 Good

audrey

Travelled with partner
Liked: Staff & service, amenities
The rooms are not overly nice. Dirty rug , cracked sink . Disappointing . However the shuttle to the airport was great and our driver was The Sweetest lady ever. All staff were lovely . It has a moxies attached and a CHOP across the parking lot. It looks like they might be renovating? Hopefully. They lobby was much nicer than the room.
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Feb 26, 2024
Dear Audrey,Thank you very much for this wonderful review, rest assured this will be shared to everyone on our team as well. We look forward to seeing you back again in the near future!

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice stay! All of the staff were so friendly and down to earth. Best sleep of our entire trip!!
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Feb 20, 2024
Dear Jami,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

8/10 Good

ruth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Able to book last minute. Room clean. Comfortable bed
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Feb 20, 2024
Dear Ruth,Thank you for taking the time to share your review and for choosing to stay with us. We are so glad to hear that you enjoyed your experience and we look forward to your next visit at the Sandman Hotel Calgary Airport.

6/10 Okay

Nora

Liked: Staff & service
Rooms were too warm and the fans were too noisy to be left on while sleeping
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Feb 13, 2024
Dear Nora,We thank you for taking the time to leave a review. We appreciate your feedback, and apologize for the temperature in the room.

2/10 Terrible

Dolsie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Didn’t like because waited almost an hour and a half for a shuttle and finally got to hotel and lobby, hallways and room was so terribly warm ,didn’t get any sleep and was informed no shuttle for return to airport. Did get a voucher for taxi ride to airport only good hing about stay there
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Feb 8, 2024
Dear Dolsie,Thank you for taking the time to share your feedback regarding your stay with us, we apologize that we failed to meet your expectations. We value our customers' opinions and would like to thank you for bringing this to our attention, rest assured these concerns will be addressed immediately.

8/10 Good

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Far from everything
Stayed 3 nights in Jan 2024
Response from Reservations Coordinator on Feb 6, 2024
Dear Sidney,We appreciate you taking the time to leave a review and share your feedback.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Mar 22, 2024
Dear Michael,Thank you for the 5/5 rating! We hope to see you again soon.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations Coordinator on Feb 5, 2024
Dear Jocelyn,Thank you for taking the time to leave a review and for giving us a perfect rating. We hope to see you again soon!

10/10 Excellent

Cheryl

The room was very hot on arrival… will sleep with the window open for sure….
Stayed 1 night in Jan 2024
Response from Reservations Coordinator on Jan 11, 2024
Dear Cheryl,Thank you for taking the time to leave a review, we appreciate your feedback!

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Coordinator on Jan 8, 2024
Dear Dianne,Thank you for taking the time to share your review and for choosing to stay with us. We are so glad to hear that you enjoyed your experience and we look forward to your next visit at the Sandman Hotel Calgary Airport.

2/10 Terrible

Rosemarie

Liked: Cleanliness, staff & service
Our car's license plate got replaced with a different one!
Stayed 1 night in Jan 2024
Response from Reservations Coordinator on Jan 9, 2024
Dear Rosemarie,We understand your disappointment with us and agree that this issue is not acceptable. We were unaware of the situation and hope to have the opportunity to redeem ourselves.

6/10 Okay

Jacqualyn

Response from Reservations Coordinator on Feb 13, 2024
Dear Jacqualyn,Thank you for taking the time to leave a review.

6/10 Okay

Vicki

Stayed 1 night in Jan 2024
Response from Reservations Coordinator on Jan 8, 2024
Dear Vicki,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

10/10 Excellent

PATRICIA

Stayed 1 night in Dec 2023
Response from Reservations Coordinator on Jan 22, 2024
Thank you Patricia for the perfect rating!

10/10 Excellent

Brenda

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
It took a bit of time for the shuttle
Stayed 1 night in Dec 2023
Response from Reservations Coordinator on Jan 2, 2024
Dear Brenda,Thank you for taking the time to leave a review. We hope to see you again in the near future!

2/10 Terrible

Nadine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations Coordinator on Jan 8, 2024
Dear Nadine,Thank you for taking the time to share your feedback regarding your stay with us, we are so sorry this happened and hope to have the opportunity to redeem ourselves.

10/10 Excellent

Rosalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracey on Dec 27, 2023
Thanks so much for scoring your stay 10/10!! We look forward to welcoming you back

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracey Smith, GM on Dec 27, 2023
Thanks Ryan - we are delighted you enjoyed your stay. See you again soon we hope.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracey Smith, GM on Dec 27, 2023
Many thanks for the perfect score Alan. We hope to welcome you back soon.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracey Smith, GM on Dec 27, 2023
Thank you Sheila - we are looking forward to seeing you again.

6/10 Okay

Dwayne

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Checked into our room and it was very dated and dirty. Despite showing pictures on the site for a newly renovated room, we were given an old, worn, dirty room. The felt desk accommodated is with a new room on the Signature side but for an extra charge of 30. Do not stay on the sandman side unless you like a dirty 80’s feel to your room.
Stayed 1 night in Dec 2023
Response from Tracey Smith, GM on Dec 27, 2023
Hi Dwayne,Thank you for taking the time to review your stay. We are very much looking forward to the renovation of the Sandman wing starting in January. I'm happy to hear you were able to experience the Signature wing.

10/10 Excellent

Rosalie

Stayed 1 night in Dec 2023
Response from Tracey Smith, GM on Dec 27, 2023
Thanks so much Rosalie!

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracey Smith, GM on Dec 27, 2023
Many thanks Trevor - we hope to see you again soon.

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service
The shuttle service is great. Check in is easy and fast. The rooms are definitely dated but comfortable. Moxies on site is always a win!
Stayed 1 night in Dec 2023
Response from Tracey Smith, GM on Dec 27, 2023
Many thanks Danielle!! Renovations begin at the end of January!!!

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Tracey Smith, GM on Dec 27, 2023
Thank you for your perfect score Charlie. We hope to see you again soon!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Transport to and from airport
Response from Reservations Coordinator on Feb 7, 2024
Dear Wendy,Thank you so much for the positive rating, and for choosing to stay with us!Our team is happy that you're happy, and we look forward to your next visit to Sandman Hotel Calgary Airport!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a great location. Always stay here when I'm in Calgary
Stayed 1 night in Nov 2023
Response from Reservations Coordinator on Nov 28, 2023
Dear Jonathan,Thank you for your review. We hope to see you again in the near future!

10/10 Excellent

Rosalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport
Good convenient stay close to airport. Grest fast desk service. Moxies in building for food and drinks I stay here quite often and the shuttle service is grest !!!
Stayed 1 night in Nov 2023
Response from Reservations Coordinator on Nov 23, 2023
Dear Rosalie,We appreciate you taking the time to rate us and for the wonderful review! We hope to see you again soon.

8/10 Good

Jennifer

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reservations Coordinator on Nov 20, 2023
Dear Jennifer,Thank you for the positive rating!

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff. Excellent shuttle service
Stayed 1 night in Nov 2023
Response from Reservations Coordinator on Nov 20, 2023
Dear Cecilia,Thank you for taking the time to share your review and for choosing to stay with us. We are so glad to hear that you enjoyed your experience and we look forward to your next visit at the Sandman Hotel Calgary Airport.

8/10 Good

Anita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It was a very nice property but needed a real cleaning. Inside the rooms was terrible. Door handles, light switches were never wiped. We wouldn’t touch the TV remote as it was sticky and had food on it.
Stayed 1 night in Nov 2023
Response from Reservations Coordinator on Nov 20, 2023
Dear Anita,Thank you for your feedback! We will be sure to follow up with our housekeeping team.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Good 1 night stay close to airport
Convenient to airport .. good for a 1 night stay altho the rooms are very outdated. Furniture needs replaced..bed was very comfortable stayed in room 215 Holes in the desk chair and the cover for AC wall unit was a taped up cardboard box ... staff are amazing and Moxies has good food with great service
Stayed 1 night in Nov 2023
Response from Reservations Coordinator on Nov 16, 2023
Dear Valued Guest, Thank you for taking the time to share your positive comments regarding your stay! The Sandman side of the Hotel is scheduled to be renovated in the near future. We do have the newly built Signature side until then. We hope your next stay is just around the corner.

10/10 Excellent

BYOUNGRYOUL

Stayed 1 night in Nov 2023
Response from Reservations Coordinator on Dec 5, 2023
Thank you for the perfect rating!

2/10 Terrible

Joshua, Edmonton

Disliked: Cleanliness, property conditions & facilities
No AC too hot at night, ver old room and dirty bathroom, no worth for the money.
Stayed 1 night in Nov 2023
Response from Reservations Coordinator on Nov 14, 2023
Dear Joshua,We apologize for the inconvenience caused during your stay. Thank you for bringing these issues to our attention, so they may be addressed. We do hope to have the opportunity to redeem ourselves in the future.

8/10 Good

Sandy

Stayed 1 night in Sep 2023
Response from Reservations Coordinator on Nov 14, 2023
Dear Sandy,Thank you for taking the time to leave a review and for the positive rating!

10/10 Excellent

Emily

Stayed 1 night in Nov 2023
Response from Reservations Coordinator on Nov 28, 2023
Thank you, Emily! We hope to see you again soon.