Property entrance

Reviews of Lakeview Inns & Suites - Okotoks

2.5 out of 5
Lakeview Inns & Suites - Okotoks
22 Southridge Dr, Okotoks, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 494 out of 1000 reviews" "
Rating 8 - Good. 374 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Hotel was ok. Rooms need to be updated
Stayed 2 nights in Mar 2024
Response from Lakeview Inns & Suites on Mar 18, 2024
Thank you for your review. We hope to see you again in the future.

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I think for the amount of money you guys charge for a room that rooms could’ve been a lot better. The decor was like back in the 1950s the bed was very uncomfortable and lumpy. The hideaway bed was also very uncomfortable lumpy when you actually sat on the couch you sunk in, and then it was difficult to get up, I had to have one of the staff come in to fix the TV because apparently you’re supposed to have two remotes for one TV and I didn’t. It was dusty in there. The pillows smell like somebody else’s sweat. It did not smell clean. Looks like they hadn’t dusted in months.The staff was pleasant can’t complain about staff. Breakfast was good but I don’t think I’ll ever go back to , the Lakeview Inn. I probably would’ve been better staying at the Econo Lodge. And had the same discomfort for a cheaper price.
Stayed 2 nights in Mar 2024
Response from Lakeview Inns & Suites on Mar 18, 2024
Thank you for your review. We will look into these issues with our staff.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lakeview Staff on Mar 18, 2024
Thank you for your review, Michelle! We hope to see you again soon!

4/10 Poor

Cal

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Had to change rooms twice due to construction and non-functional televisions. Breakfast was cold eggs, cold sausages and cold hash browns. Attitude from desk clerk. Strangely, all coffee cups at the breakfast area still had the IKEA price tags on them.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Hi Cal,Thank you for your feedback.we will be looking into your complaints.

10/10 Excellent

Gary, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
~
Stayed 1 night in Mar 2024
Response from gm on Mar 14, 2024
Hi Gary, Thank for your great review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lakeview Staff on Mar 11, 2024
Thank you for your review! We hope to see you again soon!

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Lakeview Staff on Mar 12, 2024
Thank you for your review. We hope to see you again in the future!

10/10 Excellent

Louise, Wasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and helpful. Easy check-in, good location.
Stayed 3 nights in Feb 2024
Response from Lakeview Staff on Mar 4, 2024
Thank you for your kind review, Louise! We are glad you enjoyed your stay!

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Hi Dean,Thank for your feedback.

4/10 Poor

Clair

Just ok. Water lines VERY noises banging when used shutting off by anyone around your suite and your own. Very poorly insulated for sound. Will not stay again for the price etc.
Stayed 1 night in Mar 2024
Response from Lakeview Staff on Mar 4, 2024
Thank you for your review. We will look into these issues.

4/10 Poor

Madge

Travelled with family and small children
Outdated, things were broken or out of order. Breakfast was blah
Stayed 1 night in Mar 2024
Response from Lakeview Inns & Suites on Mar 4, 2024
Thank you for your review. We will look into these issues with our staff.

10/10 Excellent

kari

Liked: Cleanliness, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Lakeview Staff on Mar 4, 2024
Thank you for your review! We hope to see you again soon!

4/10 Poor

Sound

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk agent was very unprofessional. There was no shower gel in the bathroom and I didn’t realize until I was already in the shower. So annoying !!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Thank you for your feedback, I would be happy to know how the front desk agent was unprofessional.

6/10 Okay

Daniel

Tired property that needs an update.
Stayed 1 night in Feb 2024
Response from Lakeview Staff on Mar 2, 2024
Thank you for your review. We are currently in the process of renovations and adding new amenities - we hope you will be able to experience these next time you choose to stay with us!

6/10 Okay

Kevin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Lakeview Staff on Mar 2, 2024
Thank you for your review. We hope to see you again in the future!

8/10 Good

Vic

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful staff and place. Beds and pillows a bit uncomfortable. However like they say there nothing like home. And it's hard to please everyone
Stayed 1 night in Feb 2024
Response from Lakeview Staff on Feb 26, 2024
Thank you for choosing to stay with us! We are glad you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional and efficient. The property is a bit dated but certainly functional
Stayed 1 night in Feb 2024
Response from Lakeview Staff on Feb 26, 2024
Thank you for choosing to stay with us! We hope to see you again soon!

6/10 Okay

Doug

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in room 236. The room is worn and fraying in places. It has a very poorly done repair by the bed. We also were missing coffee packets for the in room service. I found the bed very uncomfortable with very little ticking over the springs. Lastly the coofee being served in the breakfast room was very weak and cold.
Stayed 1 night in Feb 2024
Response from Lakeview Staff on Feb 25, 2024
Thank you for your review, we will look into improving these issues with our staff. Thank you for choosing to stay with us.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lakeview Staff on Feb 26, 2024
Thank you for staying with us, Angie. We hope to see you again soon!

8/10 Good

Vernon, Devon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived at the hotel we needed to change the room we booked and the manager was very helpful and accommodating in our request.The staff were friendly and helpful we would stay there again.
Stayed 2 nights in Feb 2024
Response from Lakeview Staff on Feb 24, 2024
Thank you for your kind review! We are glad to hear you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Iaroslava

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Lakeview Staff on Feb 24, 2024
Thank you for your review. We hope to see you again in the future!

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lakeview Staff on Feb 24, 2024
Thank you for staying with us. We are glad to see you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Emmelita was such a lovely person to check us in!
Stayed 1 night in Feb 2024
Response from Lakeview Staff on Feb 23, 2024
Thank you for your review, Dawn! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank you Maxwell for your great review.Thank you

6/10 Okay

Kevin

Stayed 4 nights in Feb 2024
Response from GM on Feb 21, 2024
Hi Kevin,Thank you for your feedback.

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite stay.
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Hi Corey,Thank toy for your wonderful review.Thank you

10/10 Excellent

Rod, Spruce Grove

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept
Stayed 2 nights in Feb 2024
Response from gm on Feb 19, 2024
Hi Rod,Thank you for your amazing review.Thank you

8/10 Good

Monica

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lakeview Staff on Feb 20, 2024
Thank you for your review, Monica. We are glad you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Feb 19, 2024
Hi Mary,Thank you for your great review.

6/10 Okay

Donna

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Hi Donna,Thank you for your feedback.

10/10 Excellent

Darlene

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Feb 15, 2024
Hi Darlene,Thank you for your wonderful rating

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Hi Nathan,Thank you for your positive review.

6/10 Okay

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
A clean and convenient property. Ventilation system is noisy and sound carries through the walls. One poor woman had to cover the front desk and the breakfast area. Consequently, the breakfast selection is marginal at best.
Stayed 1 night in Feb 2024
Response from GM on Feb 4, 2024
Hi David,Thank you

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
This property worked well for a one night stay. Room was clean although a little on dark side. Could use more light. Breakfast was ok.
Stayed 1 night in Feb 2024
Response from Lakeview Staff on Feb 3, 2024
Thank you for your review, Mark. We hope to see you again in the future!

10/10 Excellent

Louise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and helpful. Rooms are exceptionally clean and larger than normal. Always a great stay.
Stayed 4 nights in Jan 2024
Response from Lakeview Staff on Feb 3, 2024
Thank you for your feedback, Louise! We are so glad to hear you enjoyed your stay and we hope to see you again in the future!

8/10 Good

Marymae, Creston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. The room was clean, the bed comfy. The hotel was extremely quiet - never heard a sound from another room, not even the usual showers/pipes, etc. The staff was friendly and helpful. The rooms have a living room and separate bedroom, which was different, but nice. I stayed two nights during the "January thaw" and my only complaint was the icy parking lot, a liability waiting to happen. It was very treacherous to walk across to and from my parked car. Suggest the hotel look into a winter snow removal contractor before someone slips and sues them. The location is convenient to shopping and dining with easy access. I'd recommend this hotel.
Stayed 2 nights in Jan 2024
Response from Lakeview Inns & Suites on Feb 3, 2024
Thank you for your feedback. We are glad you enjoyed your stay and we will look into these issues with our staff. We hope to see you again soon!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concierge was phenomenal and very helpful. I came in late with my very tired 7 month old and she was incredibly personable, and even brought my bag to my room for me and opened the door and helped us into the room.
Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Hi Chelsea,Thank you very much for your wonderful feedback.I will pass this on to the staff this will put a smile they faces.it is great to get positive feedback.thank you

8/10 Good

Mark

Stayed 2 nights in Jan 2024
Response from GM on Jan 26, 2024
Hi Mark,thank you for your feedback.

10/10 Excellent

Yang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, friendly staff 👍👍👍
Stayed 2 nights in Jan 2024
Response from Lakeview Staff on Jan 22, 2024
Thank you for your review! We are glad to hear you enjoyed your stay, we hope to see you again in the future!

6/10 Okay

Hadi

The breakfast service was very bad, as there was almost nothing left to eat!!
Stayed 1 night in Jan 2024
Response from Lakeview Staff on Jan 22, 2024
Thank you for your review, we will look into this issue with our staff. We hope to see you again soon.

8/10 Good

Teresa

Hotel was clean, staff was friendly. Breakfast was a little lacking on options.
Stayed 1 night in Jan 2024
Response from Lakeview Staff on Jan 21, 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lakeview Staff on Jan 20, 2024
Thank you for taking time to leave a review. We are glad to see that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, comfortable room, better than expected!!! Highly recommend! Great value for price and friendly staff who accommodated all of our special requests.
Stayed 1 night in Jan 2024
Response from Lakeview Okotoks on Jan 16, 2024
Thank you for taking time to write a review, Carole! We are very glad to hear that you enjoyed your stay and we hope to see you again soon!

6/10 Okay

Jovena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lakeview Okotoks Staff on Jan 16, 2024
Thank you for choosing to stay at Lakeview. We hope to see you again soon!

2/10 Terrible

Justin

Liked: Cleanliness
Disliked: Staff & service
They wouldn’t let me stay there cause I didn’t have a credit card and still keeped my money. Will see if I get refund
Stayed 2 nights in Jan 2024
Response from gm on Jan 15, 2024
we have refunded expedia.they will assist at this point.thank you

8/10 Good

Lynda

Travelled with family
Stayed 1 night in Jan 2024
Response from Lakeview Inn & Suites Staff on Jan 8, 2024
Thank you for your review. Lynda. We hope to see you again in the future!

10/10 Excellent

Doug

Stayed 1 night in Jan 2024
Response from Lakeview Inn & Suites Staff on Jan 9, 2024
Hi Doug,Thank you very much for your wonderful feedback.This makes us feel very happy.Happy New Year.

10/10 Excellent

Rae Ann

Stayed 1 night in Jan 2024
Response from Lakeview Staff on Jan 26, 2024
Thank you for taking time to leave a review. We are so glad to hear that you enjoyed your stay and we hope to see you again in the future!

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient accommodation south of Calgary.
Stayed 1 night in Jan 2024
Response from Lakeview Inn & Suites Staff on Jan 8, 2024
Thank you for taking time to write a review. We are glad you enjoyed your stay, we hope to see you again soon.

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lakeview Inns & Suites Staff on Jan 7, 2024
Thank you for taking time to give us a review. We are glad to see that you enjoyed your stay and we hope to see you again soon!