Jetted tub

Reviews of Super 8 by Wyndham Macleod Trail Calgary

2 out of 5
Super 8 by Wyndham Macleod Trail Calgary
7505 Macleod Trail South, Calgary, AB

Reviews

7.8

Good

Rating 10 - Excellent. 334 out of 1009 reviews" "
Rating 8 - Good. 388 out of 1009 reviews" "
Rating 6 - Okay. 144 out of 1009 reviews" "
Rating 4 - Poor. 76 out of 1009 reviews" "
Rating 2 - Terrible. 67 out of 1009 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and easy to get to property, as someone who doesn't have a car it was easily within (15 min) walking distance to the train station and within very short walking distance of great food and shopping options (15-20 min from chinook mall) Check-in and out was super easy for my partner and I and we would say our money was well spent as this is a good place for a great price in Calgary
Stayed 3 nights in Mar 2024

2/10 Terrible

Ashley

Covered in bed bug bites. Would not recommend
Stayed 2 nights in Mar 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was right beside the breakfast which was awesome in the morning. It also backed om to the outside stairs and we heard everyone whonwent up.and down the outside stairs. The bathroom was clean but could use a deep clean, the general apperance of the room and building was good, all services worked and staff were hlepful
Stayed 2 nights in Mar 2024
Response from Alex on Mar 16, 2024
Thank you for your lovely rating and review. We always appreciate the great feedback and knowing how our guests' experience was.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex on Mar 16, 2024
Hi, thank you for your review and score. We appreciate your trust and loyalty, see you soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Mar 2024
Response from Alex on Mar 14, 2024
Hi, thank you for the 'high five'.

8/10 Good

Harry (Todd)

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, safe and very clean and comfortable. We did stop for the complimentary brekkie and it was…ummm, well, toast was good. Coffee was good.
Stayed 1 night in Mar 2024
Response from Alex on Mar 13, 2024
Hi, thank you for your review and score. We appreciate your trust and loyalty, see you soon.

10/10 Excellent

Engr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services was top notch
Stayed 1 night in Feb 2024
Response from Alex on Mar 9, 2024
Hi, great to hear you had am exceptional stay. We are looking forward to welcoming you soon again.

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, staff & service
Food wasn’t great (not celiac inclusive), some guests were very loud late at night (thin doors and walls). Slight smell of cigarette smoke in halls Over all very convenient and clean place, enjoyed our 1 night stay. No major issues !
Stayed 1 night in Mar 2024
Response from Alex on Mar 8, 2024
Hi, thank you for your stay and review. I appreciate the comments and feedback. We are looking forward to welcoming you soon again.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family stay
Stayed 1 night in Mar 2024
Response from Alex on Mar 6, 2024
Thank you for taking the time to write to us. We are so glad you enjoyed your stay at our Super 8 as much as we enjoyed having you. Our team works hard to create amazing experiences and we hope to have you back again soon.

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities
I would not recommend this property for multiple reasons but suffice to say I woke up with bed bugs biting me. After further inspection, they were visible on the pillows. Save yourself the trouble.
Stayed 2 nights in Feb 2024
Response from Alex on Mar 6, 2024
Sorry Linda, but I can't believe it!You did not mention anything to us during the whole stay, no proof has been provided until now, and staying willingly in a room with alleged bed bugs for days is kind of unrealistic.After I checked your room 224 just now- nothing. The guests staying before and after your visit also didn't find the alleged bed bugs.I hope you find the support you require.

6/10 Okay

sheila

Liked: Cleanliness, staff & service
Comfortable stay, reasonably priced. Continental breakfast was nice.
Stayed 1 night in Mar 2024
Response from Alex on Mar 6, 2024
Hi, thank you for your stay and review. We appreciate the comments and are looking forward to welcoming you soon again.

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex on Mar 7, 2024
Thanks, for that 5 out of 5.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable place to stay in calgary
Stayed 2 nights in Mar 2024
Response from Alex on Mar 6, 2024
Hi, great to hear you had am exceptional stay. We are looking forward to welcoming you soon again.

10/10 Excellent

TONY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the front desk service. Hotel is clean and walkable
Stayed 1 night in Mar 2024
Response from Alex on Mar 3, 2024
Thank you for taking the time to write to us. We are so glad you enjoyed your stay at our Super 8 as much as we enjoyed having you. Our team works hard to create amazing experiences and we hope to have you back again soon.

6/10 Okay

Jill, Ponoka

Lots of people smoking dope around the property. Felt kind of sketchy there. The rooms were clean and comfortable tho
Stayed 1 night in Mar 2024
Response from Alex on Mar 3, 2024
Hi Jill, thank you for your feedback. I do know that many of your neighbors do smoke marijuana, which is a rather unpleasant smell. Safe travel.

2/10 Terrible

Danielle

Travelled with partner
Disliked: Property conditions & facilities
The first night was in a king room with kitchenette, the noise from the electrical room adjacent made for a terrible night of no sleep. The following day the shower dismantled and fell on me. Our room was switched with a significant downgrade to a room with two queens, no kitchenette, a window that doesnt close (its -20°c in a snow storm) and the room fills with car exhaust as people watm their cars. It was a terrible stay. 10/10 do not recommend
Stayed 4 nights in Feb 2024
Response from Alex on Mar 3, 2024
Hello Danielle, I appreciate your feedback. I apologize for the less-than-satisfactory experience on your first night. However, I didn't receive any further negative feedback for the subsequent three nights, which were reportedly also challenging for you.Please be aware that your room rate has been reduced by nearly 30%, down from the original price of 481, as a gesture to address any inconveniences, known or unknown. Wishing you safe travels.

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the money
Stayed 1 night in Feb 2024
Response from Alex on Mar 3, 2024
Hi, great to hear you had am exceptional stay. We are looking forward to welcoming you soon again.

6/10 Okay

Nolan, Stony Plain

Travelled with group
Liked: Cleanliness, staff & service
it's a bit older building, just needs some updates.
Stayed 2 nights in Feb 2024
Response from Alex on Mar 3, 2024
Hi, thank you for your review and score. We appreciate your trust, see you soon.

8/10 Good

Anna

Travelled with family, Business traveller
Liked: Property conditions & facilities
Decent place to crash for the night
Stayed 1 night in Feb 2024
Response from Alex on Mar 1, 2024
Hi Anna, thank you for your stay and review. We appreciate the comments and are looking forward to welcoming you soon again.

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, staff & service
I purchased the night for my nephew who doesn’t have a credit card, and the hotel turned him away. Now I’m afraid I’m stuck with the bill and if that’s the case, I will be very disappointed.
Stayed 1 night in Feb 2024
Response from Alex on Mar 1, 2024
Hi Edward, I am sorry to learn that you did not note the security deposit requirement upon check-in. I am sorry that our payment policies caused your family troubles. We will investigate and advise. We hope to see your family next time.

4/10 Poor

Annette

Stayed 1 night in Feb 2024
Response from Alex on Mar 2, 2024
Hi Annette, thank you for your feedback. We noticed something was missing to make it a perfect score. Please feel free to reach out and let us know how we can make your next stay exceptional.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex on Feb 29, 2024
Hi Jennifer, thank you for your feedback. We noticed something was missing to make it a perfect score. Please feel free to reach out and let us know how we can make your next stay exceptional.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled like cigar smoke
Stayed 2 nights in Feb 2024
Response from Alex on Feb 28, 2024
Hi, thank you for your stay and review. We appreciate the comments and are looking forward to welcoming you soon again in a smell free room.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alex on Feb 29, 2024
Hi, great to hear you had am exceptional stay. We are looking forward to welcoming you soon again.

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Hotel and room were clean and the staff was friendly. They fixed our clogged toilet right away. We enjoyed the pool and hot tub area, which was clean. The area is a bit sketchy, there were high people in the parking lot and we didn't feel like our vehicle was safe, so we parked it within view of the front desk and a neighbouring business's security camera. Room smelled bad, like old cigarette smoke and other guests were noisy, slamming doors all night. I'd recommend ear plugs!
Response from Shiela on Feb 26, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel clean and our staff friendly. We apologize for the inconvenience with the clogged toilet, but we're glad we could resolve it promptly for you. It's great to know that you enjoyed our pool and hot tub area.We're sorry to hear about your concerns regarding the area's safety and the noise disturbance from other guests. Your safety and comfort are our top priorities, so we appreciate you bringing these issues to our attention. We will look into ways to address these concerns to improve the overall experience for our guests.Regarding the room smell, we will ensure that our housekeeping team pays extra attention to eliminating any lingering odors in the future. We appreciate your recommendation of ear plugs and will consider offering them to guests upon request.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this for the location, it was handy to alot of places we wanted to visit. Nice clean room, enjoyed the warm pool, good breakfast, and great service at check in. Would stay here again.
Stayed 2 nights in Feb 2024
Response from Alex on Feb 28, 2024
Thank you so much for this great review! We really appreciate your kind words. Reviews like this make us very proud, not only of our property but also of our team members. We look forward to welcoming you back again.

10/10 Excellent

Kristopher, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent.
Stayed 1 night in Feb 2024
Response from Alex on Feb 23, 2024
Hi Kristopher, thank you for the perfect score. We are looking forward to welcoming you soon again.

10/10 Excellent

Cody

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and staff , quite . Petfriendly best part .
Stayed 1 night in Feb 2024
Response from Alex on Feb 21, 2024
Thank you for taking the time to write to us. We are so glad you enjoyed your stay at our Super 8 as much as we enjoyed having you. Our team works hard to create amazing experiences and we hope to have you back again soon.

8/10 Good

Robbie, Athabasca

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
You get what you pay for. rooms are renovated, older building. what disturbed me the most was the pool area. went 5o use hottub in morning and "cleaning staff" using dirty water from floor to wash floors instead mop bucket that they came in with. Just spreading dirt, not cleaning
Stayed 3 nights in Feb 2024
Response from Alex on Feb 21, 2024
Hi, thank you for your stay and review. We appreciate the comments and are looking forward to welcoming you soon again after we talk with the housekeeper.

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of garbage
Stayed 1 night in Feb 2024
Response from Alex on Feb 21, 2024
Hi, thank you for your stay and review. We appreciate the comments and are looking forward to welcoming you soon again.

10/10 Excellent

Apsara

Liked: Cleanliness, staff & service
The staff all were friendly and the rooms clean. Best part was we got to bring our dogs for 15 doller charge per dog per night
Stayed 2 nights in Feb 2024
Response from Alex on Feb 21, 2024
Dear Apsara, thank you for your review. We appreciate the kind words which make us proud of our team. We hope to see you soon again.

6/10 Okay

Chanell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were a tad too warm with the heating type. The beds were comfy. The breakfast was not very good.
Stayed 1 night in Feb 2024
Response from Alex on Feb 21, 2024
Hi Channell, thank you for your stay and review. We appreciate the comments and are looking forward to welcoming you soon again.

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alex on Feb 21, 2024
Hi, great to hear you had am exceptional stay. We are looking forward to welcoming you soon again.

6/10 Okay

daphne, Brooks

Liked: Cleanliness, staff & service
Very comfortable and clean
Stayed 1 night in Feb 2024
Response from Alex on Feb 21, 2024
Hi Daphne, thank you for the perfect score. We are looking forward to welcoming you soon again.

10/10 Excellent

Corrilee

Travelled with family
Convenient, clean and friendly
Stayed 2 nights in Feb 2024
Response from Alex on Feb 18, 2024
Thank you so much for this great review! We appreciate your kind words. Reviews like this make us very proud, not only of our property but also of our team members. We look forward to welcoming you back again.

8/10 Good

Patricia, Fairmont Hot Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathtub didn't have non-slip mat or grab bars - and the soap dish was was wiggly so not safe to hold onto either. Breakfast was nice to have, but stewed porridge was pretty mushy. I would recommend instant oatmeal instead. Thanks
Stayed 2 nights in Feb 2024
Response from Alex on Feb 17, 2024
Dear Pat, thank you for your review. We appreciate the kind words which make us proud of our team. I have noted the opportunities for improvement and hope to see you soon again.

10/10 Excellent

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room, great amenities (pool/breakfast) Great price, and very friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Alex on Feb 16, 2024
Hi, great to hear you had am exceptional stay. We are looking forward to welcoming you soon again.

8/10 Good

anthony

Liked: Cleanliness, staff & service
Clean and comfortable and good value
Stayed 1 night in Feb 2024
Response from Alex on Feb 15, 2024
Hi, great to hear you had a SUPER stay. We are looking forward to welcoming you soon again.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Was quite noisy throughout the night. Staff was friendly
Stayed 1 night in Feb 2024
Response from Alex on Feb 15, 2024
Thank you for taking the time to write to us. We are so glad you enjoyed your stay at our Super 8 despite some noise. Our team works hard to create amazing experiences and we hope to have you back again soon.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex on Feb 14, 2024
Hi Mariana, thank you for the perfect score. We are looking forward to welcoming you soon again.

6/10 Okay

Jenalee

Travelled with family
Liked: Cleanliness, staff & service
They are slowly fixing the place up and seemed clean over all. It was noisy eariler in the night but it seemed to die off. Half the units were motel style and the rest hotel access.
Stayed 1 night in Feb 2024
Response from Alex on Feb 14, 2024
Thank you for taking the time to write to us. We are so glad you enjoyed your stay at our Super 8 as much as we enjoyed having you. Our team works hard to create amazing experiences and we hope to have you back again soon.

10/10 Excellent

Carrie

Travelled with partner
Liked: Property conditions & facilities
For the price it was excellent
Stayed 1 night in Feb 2024
Response from Alex on Feb 4, 2024
Hi, great to hear you had am exceptional stay. We are looking forward to welcoming you soon again.

8/10 Good

Amrik

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Jan 2024
Response from Alex on Jan 31, 2024
Thank you for taking the time to write to us. We are so glad you enjoyed your stay at our Super 8 as much as we enjoyed having you. Our team works hard to create amazing experiences and we hope to have you back again soon.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area and amenities
Stayed 2 nights in Jan 2024
Response from Alex on Jan 31, 2024
Thank you so much for this great review! We really appreciate your kind words. Reviews like this make us very proud, not only of our property but also of our team members. We look forward to welcoming you back again.

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
The hotel was clean and the staff was pleasant. However, it did not feel like a particularly safe neighbourhood to stay in.
Stayed 2 nights in Jan 2024
Response from Alex on Jan 31, 2024
Hi, thank you for your stay and review. We appreciate the comments and are looking forward to welcoming you soon again.

4/10 Poor

Maria Glenice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex on Jan 28, 2024
Hi, thank you for your feedback. We noticed there was something missing to make it a perfect score. Please feel free to reach out and let us know how we can make your next stay exceptional.

8/10 Good

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the suite. Quiet room. Perfect for my needs.
Stayed 3 nights in Jan 2024
Response from Alex on Jan 26, 2024
Fantastic to hear you had an enjoyable time with us. We hope to see you back soon.

10/10 Excellent

Terry

Good
Stayed 1 night in Jan 2024
Response from Alex on Jan 25, 2024
Hi, great to hear you had am exceptional stay. We are looking forward to welcoming you soon again.

6/10 Okay

Barrie

Liked: Cleanliness, amenities, property conditions & facilities
No elevator Room was clean and comfortable
Stayed 1 night in Jan 2024
Response from Alex on Jan 21, 2024
Hi, thank you for your review and score. We appreciate your trust and loyalty, see you soon.

8/10 Good

Lloyd

Liked: Staff & service, property conditions & facilities
Convenience
Stayed 1 night in Jan 2024
Response from Alex on Jan 21, 2024
Dear Llyod, thank you for your rating. See you soon.