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Reviews of Comfort Inn And Suites South

2.5 out of 5
Comfort Inn And Suites South
4611 Macleod Trail SW, Calgary, AB

Reviews

7.8

Good

Rating 10 - Excellent. 351 out of 1004 reviews" "
Rating 8 - Good. 356 out of 1004 reviews" "
Rating 6 - Okay. 157 out of 1004 reviews" "
Rating 4 - Poor. 73 out of 1004 reviews" "
Rating 2 - Terrible. 67 out of 1004 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rafiq, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful and staff, clean rooms, and good breakfast. I suggest extending the pool hours to 11 PM. We would definitely go back to this property in future trips
Stayed 4 nights in Apr 2024
Response from FD on Apr 18, 2024
Thank you for your feedback and we hope to welcome you back soon.

6/10 Okay

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although rooms were clean and renovated the hallway's showed the age of the building. Facilities- pool, hot tub and fitness center looked inviting!
Stayed 1 night in Apr 2024
Response from FD on Apr 17, 2024
We appreciate you taking the time to share your experience with us. We hope to see you again soon and we look forward to welcoming you back to our hotel.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a suite which we really enjoyed.
Stayed 1 night in Apr 2024
Response from FD on Apr 14, 2024
We appreciate your feedback. Thank you

8/10 Good

Joe

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from FD on Apr 14, 2024
Thank you

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from FD on Apr 12, 2024
Thank you

8/10 Good

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and quiet place
Stayed 1 night in Mar 2024
Response from GM on Apr 10, 2024
Thank you for the great review on your stay with us.

10/10 Excellent

wendell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good clean friendly staff and great pool facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to share your feedback with us. We look forward in welcoming you back the next time your travels bring you back to the area.

6/10 Okay

Suzy

Travelled with partner
Liked: Staff & service, amenities
The hotel rooms were tidy and somewhat clean, but are in need of a renovation soon. The staff however were exceptional! And the free breakfast was way better then expected.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to share your feedback with us. We look forward in welcoming you back the next time your travels bring you back to the area.

8/10 Good

zhihong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Apr 3, 2024
Thank you for taking the time to give us a 4 star review!

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Very clean room and pleasant staff.
Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Thank you for the great review on your stay with us.

4/10 Poor

Georgia

Travelled with group
The housekeeping situation isn’t great and the staff is not accommodating. The whole stay was mediocre. Would not stay there again.
Stayed 3 nights in Mar 2024
Response from GM on Apr 1, 2024
Thank you for taking the time to share your feedback with us.

6/10 Okay

Chantal

Travelled with family
Disliked: Property conditions & facilities
The property is dated. Rooms dated but overall clean. Economy all the way
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Thank you for taking the time to share your feedback with us.

8/10 Good

Robere

Liked: Cleanliness, staff & service, property conditions & facilities
Even though it is in an area that is less than desirable, it is very close to downtown and shopping (Chinook). Good value for price we paid:)
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Thank you for taking the time to share your stay experience with us. We look forward in seeing you again soon.

10/10 Excellent

Cordell, Cranbrook

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice and quiet
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Thank you for your feedback! We look forward in seeing you again soon.

8/10 Good

Tyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Thank you for your feedback! We look forward in seeing you again soon.

10/10 Excellent

D. Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very good hotel. Not fancy but who needs fancy? Beds are extremely comfortable! At the edge of an industrial area so limited dining in close proximity, but lots about a 3 minute drive down the road.
Stayed 1 night in Mar 2024
Response from FD on Mar 22, 2024
We appreciate your feedback. thank you

8/10 Good

Kirk, Cranbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good. Only parking (free) was outside but looked sketchy. Lots of cigarette buts laying around. Room was great! Clean. Nice bed. Clean bathroom. I’d stay there again.
Stayed 2 nights in Mar 2024
Response from FD on Mar 19, 2024
We sincerely apologize for the inconvenience and appreciate your feedback as we will be looking into this matter.

10/10 Excellent

Lejani

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was so friendly and you can relax plus the pool was great for the kids.
Stayed 2 nights in Dec 2023
Response from GM on Mar 18, 2024
Thank you for the great review! We look forward in seeing you again in the near future!

10/10 Excellent

Quentin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good, excellent service! Cleaning service forgot to clean the washroom throughly.
Stayed 1 night in Mar 2024
Response from FD on Mar 17, 2024
We apologise for the inconvenience will look into the matter. Thank you

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and pool
Stayed 1 night in Mar 2024
Response from FD on Mar 17, 2024
Thank you

8/10 Good

Rebecka

Liked: Property conditions & facilities
Nice waterslide and pool for the kids and hot tub for the adults. Not overly busy
Stayed 1 night in Mar 2024
Response from FD on Mar 15, 2024
We are glad you enjoyed our facilities. Thank you for your review.

10/10 Excellent

Pamela

Travelled with family, Business traveller
Staff was helpful and friendly.unfortunately beds and lumpy pillows were not comfortable. We couldn’t cool the room down
Stayed 1 night in Mar 2024
Response from FD on Mar 14, 2024
Thank you for the feed back. we will look into the issue.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is nice
Stayed 1 night in Feb 2024
Response from FD on Mar 12, 2024
Thank you for your review.

10/10 Excellent

Dalen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on Mar 12, 2024
Thank you

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to store we needed.
Stayed 1 night in Mar 2024
Response from FD on Mar 10, 2024
Thank you

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice cheap hotel. Good place to stay in town on a budget. Parts of the neighborhood looked kinda sketchy( 40 year old motorhome parked behind the parking lot…maybe Walter White). Not many people staying there so lots of parking. Door handles are kinda stiff and hard to turn.
Stayed 2 nights in Mar 2024
Response from FD on Mar 7, 2024
Thank you for bringing this matter to our attention ,we appreciate your feed back .

4/10 Poor

Rachel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from FD on Mar 8, 2024
Thank you

8/10 Good

Emiljano

Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Thank you for your feedback! We look forward in seeing you again soon.

8/10 Good

shawn

Travelled with family
Hot tub water need to be drained lots of foam when jet were on. Chairs in room didn't match the decoure
Stayed 1 night in Mar 2024
Response from FD on Mar 5, 2024
Thank you for your feed back and for bringing this matter to our attention, We will look into the issue.

10/10 Excellent

Joanne

Travelled with family
All good
Stayed 1 night in Mar 2024
Response from FD on Mar 5, 2024
Thank you for your feed back

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room nice and clean
Stayed 1 night in Mar 2024
Response from FD on Mar 5, 2024
Thank you for your feedback.

6/10 Okay

Andrew, Calgary

Liked: Cleanliness, amenities, property conditions & facilities
Checked in late afternoon. The clerk was rather dozy. If you want to rent a movie it takes upwards of 45 minutes to get it. And the movie cost as much to buy anywhere else. Parking is dismal. Overall it’s a nice hotel but don’t drive there.
Stayed 1 night in Feb 2024
Response from FD on Mar 3, 2024
We sincerely apologize for the inconvenience and appreciate your feedback and we will work on improving our service and facilities.

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from FD on Feb 27, 2024
Thank you for your review

8/10 Good

Sean

Travelled with family
Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from FD on Feb 27, 2024
Thank you

8/10 Good

Nathalie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from FD on Feb 27, 2024
Thank you

10/10 Excellent

Joanne

Liked: Staff & service, property conditions & facilities
Very good in many ways.
Stayed 1 night in Feb 2024
Response from FD on Feb 27, 2024
Thank you for 5 star review

8/10 Good

Sandy L

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel and very clean. We were put in an adjoining room, we had then other door locked, but would have preferred not to have that and we Weren’t asked if we were ok with that. As well our room only had shears the curtains didn't close all the way so we had continued parking lot lights shining in. Hot tub was perfect!!
Stayed 1 night in Feb 2024
Response from GJ on Feb 23, 2024
Thank you for the feedback. The black out curtains are at the very back closest to window , we could have definitely fixed this issue right away if contacted our FD staff . we apologise for inconvenience.

10/10 Excellent

Heidi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FD on Feb 23, 2024
Thank you

10/10 Excellent

Darlene

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from FD on Feb 23, 2024
Thank you

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2024
Response from FD on Mar 20, 2024
Thank you

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Only got about 3 hours sleep. Lots of younger adults partying around us.. they seemed to be coming and going from a nightclub across the street. Weird yellow foam found throughout the room.. even in our towels
Stayed 1 night in Feb 2024
Response from FD on Feb 20, 2024
We sincerely apologize for the inconvenience Thank you for bringing this matter to our attention as we look into the issue further.

6/10 Okay

Joseph

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Apparent staffing issues a potential cause for long wait at check-in, no towels in the pool room. Fine otherwise.
Stayed 1 night in Feb 2024
Response from FD on Feb 20, 2024
We sincerely apologize for the inconvenience and appreciate your feedback and we will work on improving our service and facilities.

8/10 Good

Nicole

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Thank you for taking the time to post a rating on your recent stay with us. We look forward to welcoming you again soon.

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities
Bed sheets were ripped on the one bed. Not the greatest pick of a Hotel.
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Thank you for letting us know we will be sure to have this addressed with our housekeeping department.

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FD on Feb 20, 2024
Thank you

8/10 Good

Deanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. Conveniently located to many restaurants, shopping centre. Pool was small with lots of chlorine but it was a bonus to have it and the hot tub! Rooms were clean and quiet. Would stay here again!
Stayed 2 nights in Feb 2024
Response from FD on Feb 13, 2024
Thank you for the feedback ,we look forward to welcoming you back.

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality for the price.
Stayed 2 nights in Feb 2024
Response from FD on Feb 13, 2024
Thank you for the feedback ,we look forward to welcoming you back.

8/10 Good

Sarah

Stayed 2 nights in Feb 2024
Response from FD on Mar 20, 2024
Thank you

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on Feb 7, 2024
Thank you

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good, very clean, good breakfast
Stayed 2 nights in Feb 2024
Response from GM on Feb 5, 2024
Thank you for the great review on your stay with us. We look forward in seeing you soon.