Pool

Reviews of Fairmont Nile City, Cairo

5 out of 5
Fairmont Nile City, Cairo
Nile City Towers - 2005 B, Corniche El Nil, Ramlet Beaulac, Cairo

Reviews

8.4

Very good

Rating 10 - Excellent. 373 out of 635 reviews" "
Rating 8 - Good. 128 out of 635 reviews" "
Rating 6 - Okay. 59 out of 635 reviews" "
Rating 4 - Poor. 29 out of 635 reviews" "
Rating 2 - Terrible. 46 out of 635 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was well worth it . It was absolutely beautiful and we had an amazing time. Staff was welcoming Food was great! Live Egyptian band . Everything thing you can think of they have it . If you going to Cairo Egypt book this 5 star hotel ! You will not regret it! I had a balcony with a full view of the Nile River absolutely stunning! ⭐️⭐️⭐️⭐️⭐️⭐️
Stayed 4 nights in Mar 2024
Response from farah elmaghraby on Mar 24, 2024
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from farah elmaghraby on Mar 12, 2024
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

2/10 Terrible

Yousef

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good experience at all
Stayed 1 night in Feb 2024
Response from farah elmaghraby on Mar 3, 2024
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

6/10 Okay

MOHAMMAD

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Not recommended for families Noisy at night
Stayed 6 nights in Feb 2024
Response from farah elmaghraby on Feb 21, 2024
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

10/10 Excellent

Dr Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Different types of food. Nice and clean
Stayed 1 night in Feb 2024
Response from farah elmaghraby on Feb 13, 2024
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Kashif

Liked: Cleanliness, property conditions & facilities
It is ok stay
Stayed 2 nights in Jan 2024
Response from farah elmaghraby on Feb 7, 2024
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Rachel, Aarhus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really on the ball with providing an excellent breakfast, excellent facilities in the room, thoughtful staff, taking care of the details and extras.
Stayed 5 nights in Jan 2024
Response from farah elmaghraby on Jan 21, 2024
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from farah elmaghraby on Jan 16, 2024
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Excellent and comfortable
Stayed 4 nights in Dec 2023
Response from farah elmaghraby on Dec 31, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Imene, Buckeye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the smell outside the property is horrible and unsafe walking around due to the dark streets.
Response from farah elmaghraby on Dec 31, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Zhao Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from farah elmaghraby on Dec 27, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Hala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5-star stay
My stay was incredible. The staff was BEYOND accommodating and friendly and efficient and knowledgeable and competent.
Stayed 1 night in Nov 2023
Response from farah elmaghraby on Dec 17, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible experience - we were only able to stay one night before continuing on our trip but wish we had more time here. Highly recommend due to the incredible staff, food and beautiful building.
Stayed 1 night in Dec 2023
Response from farah elmaghraby on Dec 11, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best 5 star hotels I have stayed in.
Stayed 3 nights in Nov 2023
Response from farah elmaghraby on Dec 6, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Tyhesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Word-Class property. Everything was 5-Star From the checkin process, waiting staff, the Fairmont Gold Service is a must book! I cannot wait to go back!
Stayed 4 nights in Nov 2023
Response from farah elmaghraby on Nov 29, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Khalid

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from farah elmaghraby on Nov 29, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

8/10 Good

Maher, baytown

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from farah elmaghraby on Nov 29, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
English listening ability of most staff are bad!
Many staff don’t speak good English; and you end up having one way communication.
Stayed 6 nights in Oct 2023
Response from farah elmaghraby on Nov 6, 2023
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City teamDear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the Fairmont was truly a 5 star facility. The style, cleanliness and upkeep was immaculate. The restaurants and leisure facilities such as the gym and spa were first rate. The staff was very polite and helpful. In particular the concierge (Sarah) was very very helpful. We stayed at the Fairmont twice during our two weeks in Egypt. First for two nights prior to embarking on an eight day Nile cruise excursion and then again for the final 4 nights in Cairo. On our second arrival I realized that I had left some luggage at the our previous hotel and the concierge staff of Sarah and Mohammed were able to contact the prior hotel to locate my luggage and arrange for the Fairmont (driver Atif) to retrieve it. This lifted a huge weight from my shoulders as the loss of my clothing would have been devastating. The concierge (Sarah) also arranged for private and dedicated transportation for us for an excursion in Cairo. The restaurants were all very very good and the service excellent. We ate at four of the five restaurants and truly enjoyed every meal. The shopping center attached to the hotel was very convenient for sundries, snacks and even for a spare suitcase purchase. We would definitely stay at the Fairmont Nile City if ever in Cairo again.
Stayed 5 nights in Oct 2023
Response from farah elmaghraby on Nov 5, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Paola

Stayed 4 nights in Oct 2023
Response from farah elmaghraby on Nov 19, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from farah elmaghraby on Oct 22, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

6/10 Okay

Kharthick

Travelled with family
Liked: Cleanliness
Place was average at best.
Stayed 3 nights in Oct 2023
Response from farah elmaghraby on Oct 17, 2023
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

8/10 Good

Reem

Liked: Cleanliness, staff & service
Disliked: Room comfort
We stayed at the Fairmont for 5 nights , the room is clean and the service is great however, the rooms are not sound proof and we couldn't sleep the first two nights because of the high music sounds from the club next to the hotel that stays high till 4 in the morning, we had to change the room the end of our stay .
Stayed 5 nights in Oct 2023
Response from farah elmaghraby on Oct 17, 2023
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities
The property in general is well maintained and beautiful. However, the room furniture need an upgrade, they show their age and all beat up.
Stayed 3 nights in Sep 2023
Response from farah elmaghraby on Oct 15, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Sari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing
Stayed 2 nights in Oct 2023
Response from farah elmaghraby on Oct 9, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

8/10 Good

Abdulrahman

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They can do better by the name
It was good but could be better than that
Stayed 1 night in Sep 2023
Response from farah elmaghraby on Oct 1, 2023
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean and the staff was very friendly and efficient.
Stayed 2 nights in Sep 2023
Response from farah elmaghraby on Sep 25, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent..pure luxury
Stayed 2 nights in Sep 2023
Response from farah elmaghraby on Sep 24, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from farah elmaghraby on Sep 21, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

8/10 Good

Rudolph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful, clean and all the staff we encountered were very friendly and kind. We had a birthday event at the hotel but they did not mention the list of restrictions until we were there. Be careful and ask question regarding music, hiring entertainment like saxophone player. Just ask all questions before booking an event or you may be very disappointed
Stayed 6 nights in Sep 2023
Response from farah elmaghraby on Sep 18, 2023
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

6/10 Okay

Tina

Travelled with family
Liked: Staff & service, amenities
Disappointing. We were given a smoking room even though we booked a non-smoking because there were none left. The smell was strong even inside the room. Also, we booked for 3 people through Expedia but it showed up as only 1 person when we arrived, which made the check in process slow. Otherwise, most of the staff were nice and food was good.
Stayed 2 nights in Sep 2023
Response from farah elmaghraby on Sep 17, 2023
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from farah elmaghraby on Sep 17, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

6/10 Okay

samer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
all ok except staff didnt have much knowledge in lobby at check in at check out i was over charged by 75000 and 2 weeks now still waitting on refund
Stayed 3 nights in Aug 2023
Response from farah elmaghraby on Sep 14, 2023
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

6/10 Okay

Edmond

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from farah elmaghraby on Sep 10, 2023
Dear valued guest, Greetings from Fairmont Nile City! Thank you for taking the time to rate us. We very much appreciate your feedback, which is truly valuable to us.Best regards,Fairmont Nile City team

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Aug 2023
Response from farah elmaghraby on Aug 30, 2023
Dear valued guest, Greetings from Fairmont Nile City! Thank you for taking the time to rate us. We very much appreciate your feedback, which is truly valuable to us.Best regards,Fairmont Nile City team

10/10 Excellent

Metab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Farah Elmaghraby on Aug 15, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a welcome oasis after a long journey from the West coast of the U.S. Upon advanced request the hotel arranged round trip airport-hotel ground transportation. We were met at the airport and guided through seamlessly and effortlessly through security check points and customs. There was no waiting in line at all, and we were escorted to our waiting car. I should have requested the same service upon our return to the U.S., where we fended on our own at the airport (very chaotic, and a near miss of our return flight). There is an abundance of hotel staff who are professional, and most helpful. We were greeted with a cool welcoming drink and a staff member who checked us in, explained everything, and escorted us to our rooms. The room was quiet, with climate control, and conducive to rest; it had a view of the city. There was no desk area to use a laptop and if you plan to do serious work, forget it. There is a short runway up to the main entrance of the hotel which is always busy and crowded with over-parked cars. There are restaurants at the hotel. We included breakfast in our hotel stay. There were many nutritious food choices to appeal to an international clientele. For us, having a good breakfast lasted us the whole day through while we took in various tours of the city. Ground transportation is readily available. There is an unremarkable mall connected to the hotel. We should like to return to Egypt and will likely stay here again.
Stayed 4 nights in Jul 2023
Response from Farah Elmaghraby on Aug 2, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

8/10 Good

Yolanda Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property inside the building, but the neighborhood outside is not welcoming for walking or shopping Nice staff- helpful Loved the security screening part The Old Cairo Tour- we should get a refund as the driver did not do the tour. Do not waste your money on what the hotel offers. Viator does a better job. Loved the various choices of restaurants Room was small but clean
Stayed 5 nights in Jul 2023
Response from Farah Elmaghraby on Jul 17, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

10/10 Excellent

Sasha

Travelled with family
Extremely beautiful and secure property. My family absolutely loved our stay.
Stayed 3 nights in Jun 2023
Response from Farah Elmaghraby on Jul 17, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

2/10 Terrible

Abdullah

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very noisy and the room next to my room was having a party till 9 am and I spoke with the receptionist but nothing happened. This hotel is not appropriate for family I advise to stay away from it
Stayed 3 nights in Jul 2023
Response from Farah Elmaghraby on Jul 17, 2023
Dear valued guest,We would like to thank you for taking the time to share your comments regarding your stay with us. We completely understand your frustration in regards to the unpleasant challenges that you faced during your stay. We are very much disturbed that we did not successfully provide you with the level of hospitality service we constantly strive to achieve.Please rest assured that we take all our guests' comments very seriously and constructively and that we will take all of the required steps to reduce any future inconveniences. We sincerely hope for the opportunity to re-establish your confidence and trust in us.Best regards,Fairmont Nile City team

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and tidy. Very professional staff. Beautiful decor.
Stayed 2 nights in Jun 2023
Response from Farah Elmaghraby on Jul 4, 2023
Dear valued guest, Greetings from Fairmont Nile City! Thank you for taking the time to rate us. We very much appreciate your feedback, which is truly valuable to us.Best regards,Fairmont Nile City team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing , first class hotel as normal with this hotel chain staff are amazing, best hotel in Cairo by far
Stayed 4 nights in Jun 2023
Response from Fairmont Nile City team on Jul 1, 2023
Dear valued guest,Thank you for choosing our hotel and for taking the time to leave us such a beautiful review. We are glad to hear that you have enjoyed your stay with us as we strive to create memorable experiences.We have conveyed your comments to the hotel team and would like to thank you once more for the valuable feedback that you have provided.Looking forward to welcoming you back again in the near future!Best regards,Fairmont Nile City team

6/10 Okay

Doaa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Long weekend
First of all I would like to say the hotel not for family at all, it’s such a noisy uncomfortable place to stay at , too many escorts , lobby very crowded with unpleasant females ( escorts ). As for the booking I didn’t get my king bed room , they apology was upgrade me to golden floor which is pretty similar to the other floor, even the BF was chargeable , but thanks for Mr Omar he waived one day breakfast , apart from that I didn’t have any fruits in my room yet it simple thing to do to make the guest feel good. I wasn’t very happy at my days and it’s my fist visit to Cairo. Won’t go to that property again. NOT For FAMILY and decent people
Stayed 3 nights in Jun 2023
Response from Farah Elmaghraby on Jun 26, 2023
Dear valued guest,Thank you for taking the time to share your valuable opinion with us. We are saddened to hear that we have failed to meet your expectations and profusely apologize for any inconvenience caused during your stay. We would like to assure you that we have addressed your issues with the concerned departments in order to prevent any future reoccurrences. Best regards,Fairmont Nile City team

10/10 Excellent

Nadya

Stayed 1 night in Jun 2023
Response from Farah Elmaghraby on Jun 26, 2023
Dear valued guest, Greetings from Fairmont Nile City. We sincerely apologize for your unpleasant experience. We would like to learn further about your recent stay and the inconveniences you faced. Please provide us with your contact number and we will get back to you promptly. We look forward to hearing back from you. Best regards, Fairmont Nile City team

6/10 Okay

Jim

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Farah Elmaghraby on Jun 26, 2023
Dear valued guest, Greetings from Fairmont Nile City. We sincerely apologize for your unpleasant experience. We would like to learn further about your recent stay and the inconveniences you faced. Please provide us with your contact number and we will get back to you promptly. We look forward to hearing back from you.Best regards, Fairmont Nile City team

10/10 Excellent

Darhoom

Stayed 3 nights in Jun 2023
Response from Farah Elmaghraby on Jun 26, 2023
Dear valued guest, Greetings from Fairmont Nile City. We sincerely apologize for your unpleasant experience. We would like to learn further about your recent stay and the inconveniences you faced. Please provide us with your contact number and we will get back to you promptly. We look forward to hearing back from you. Best regards, Fairmont Nile City team

6/10 Okay

Mohammed

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent location, not suitable for families ;)!
Stayed 3 nights in May 2023
Response from Farah Elmaghraby on Jun 4, 2023
Dear valued guest, Greetings from Fairmont Nile City! Thank you for taking the time to rate us. We very much appreciate your feedback, which is truly valuable to us.Best regards,Fairmont Nile City team

10/10 Excellent

Jiana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful and professional
Stayed 1 night in May 2023
Response from Farah Elmaghraby on Jun 4, 2023
Dear valued guest, Greetings from Fairmont Nile City! Thank you for taking the time to rate us. We very much appreciate your feedback, which is truly valuable to us.Best regards,Fairmont Nile City team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Fix problems I had quickly
Stayed 6 nights in May 2023
Response from Farah Elmaghraby on Jun 1, 2023
Dear valued guest, Greetings from Fairmont Nile City! Thank you for taking the time to rate us. We very much appreciate your feedback, which is truly valuable to us.Best regards,Fairmont Nile City team

8/10 Good

nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Farah Elmaghraby on May 31, 2023
Dear valued guest, Greetings from Fairmont Nile City! Thank you for taking the time to rate us. We very much appreciate your feedback, which is truly valuable to us.Best regards,Fairmont Nile City team