Ratings based on 68 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

Excellent hotel probably among the best in Cairo

Posted 13-Oct-2014
Pros: Everything
Excellent. Everything was perfect
3 out of 5
by A verified traveller

A good hotel is more than just a fancy building...

Posted 5-Oct-2014
This hotel is nicely built and finished. Rooms are beautiful and spacious, facilities are excellent (large, well equipped gym and beautiful "sky pool" were my highlights). Rates are reasonable. Thing is, that's not enough to make a hotel "good". My main issue was with the staff: they try to be friendly but they are utterly incompetent: both in how to do their job and in the way they spoke to customers. This was my experience with ALL staff I met (to varying degrees, of course). The location of the hotel is not the best either; separated by a narrow street (6 meters) lies one of the poorest, most crime-heavy areas in all of Cairo. You can even see this area if you look through the hall windows of upper floors. I am not making this up nor am I exaggerating. Ask any of the locals if you happen to pass by the hotel: "what lies right behind the hotel?". Getting from and to the hotel is also a pain: constant traffic and narrow streets make it a chore to plan trips from and to the hotel. Last but not least, the "mall" attached to the hotel is a complete joke! Food choices there are limited (but not entirely bad!), shopping is very basic (handful of stores) and the movie theater doesn't even have a movie listing. You have to go up to the window and chat the guy up! Although, as a hotel, it was pretty and clean and beautiful. It is simply an experience I will never repeat again.
3 out of 5
by A verified traveller

A disappointment for a Fairmont Class

Posted 3-Oct-2014
Pros: The Suite was nice, however, Staff & Amenities were really terrible.
Location: Location was nice, view from the suite was nice too.
The hotel staff were terrible in fixing the problems we faced since day one. Internet wasn't working for a whole day, another thing is, i made an extension reservation a day earlier & faced a terrible treatment of them closing the room cards & not allowing me to enter the room, There excuse was we needed to recheck you in first. in short, i will never book again in this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from jordan

It was pleasent and rich one

Posted 5-Sep-2014
Pros: The various facilities and the connected mall
Cons: Entrance Control could be improved
Location: It is located in a prime location
I enjoyed the facilities and the hospitility of the staff at all levels.
5 out of 5
Recommended
for Everyone
by A verified traveller from saudi

Ver nice hotel Nile view

Posted 27-Aug-2014
It is in middle of every place you like to visit, in front of nile
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 3-Jun-2014
Amazingly helpful and friendly staff. Very accomodating.
2 out of 5
by DR MOAYED from ENGLAND/ LONDON

THE AREA IS SO NOISY AND THE TRAFFIC SO BAD

Posted 11-May-2014
Pros: NOT NECESSARY
Cons: HOTEL MANAGMENT SHOULD BE IMPROVED
Location: NONE
WE HAD BAD EXPERIENCE IN CHOOSING THIS HOTEL. THE RECEPTION NOT GOOD AND THEY NOT TELL THE TRUTH ABOUT CHOOSING THE ROOM . NEVER RECOMENDED TO ANY FRIEND THANKS
5 out of 5
Recommended
for Everyone
by Kellz

Beautiful Hotel close to the Nile river

Posted 24-Mar-2014
Overall this hotel is spectacular, definitely a 5 start hotel. Truly a beautiful hotel. The hotel staff were excellent, very attentive and professional. The hotel was very clean, the food was amazing, and the roof top pool overlooking the Nile river was breathtaking. I would recommend this hotel to everyone! I had a great time!
5 out of 5
Recommended
for Everyone
by Picco from Kiev

Most enjoyable visit

Posted 27-Feb-2014
Pros: View, Staff service and food
Cons: nothing to fault
Location: the hotel is connected to shopping mall and increase variety of things to do.
there are nothing to fault, Great location, Supportive staffs and good room service, good restaurants. you will not be disappointed while staying in this hotel and nile view is a must!
3 out of 5
Recommended
for Everyone
by A verified traveller

Quite good, a bit pricey

Posted 3-Jun-2013
This is a nice enough hotel and it overlooks the river which is nice. Good sized rooms and what was obviously once a quite expensive bathroom (athough showing slight signs of aging e.g. the plug not fitting properly). I was there for work so the price wasn't an issue on this occasion (for me anyway), but I'd say it was a little on the pricy side for what it is, but if that doesn't bother you a perfectly pleasant place to stay and the staff were nice and friendly (as was everyone I met in Cairo!).