Note fondée sur 685 évaluations vérifiées

4,4 sur 5
85 % des clients le recommandent
4,2 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
Avis Expedia vérifiés
4 sur 5
par un voyageur vérifié

Publié le 1 avr. 2019
Bel établissement, agréable et confortable. Calme, ambiance décontractée
Commentaires de Gestion de l’hôtel
4 avr. 2019 par Jacky, Gestion de l’hôtel
Dear Guest, We very much appreciate your comments regarding your stay at The Reef House Palm Cove - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacky Li Rooms Division Manager The Reef House Mgallery by Sofitel jacky_li@reefhouse.com.au
5 sur 5
par un voyageur vérifié

Excellent Magnifique

Publié le 22 août 2018 sur Hotels
Excellent. Un très bel hôtel en bord de plage. Un cadre idilique. Un merci particulier à Peter pour son professionnalisme et sa gentillesse. Nous reviendrons sans hésiter.
Commentaires de Gestion de l’hôtel
25 août 2018 par Wayne H , Gestion de l’hôtel
Dear Laurence, Thank you very much for staying with as and taking the time to write about your experaince. I will make sure Peter is aware you enjoyed his service while staying with us. Thank you so much once again Laurence, we are so grateful that you decided to stay with us. Tropical Regards Wayne Harris General Manager
5 sur 5
par un voyageur vérifié

Fabuleux

Publié le 15 août 2018 sur Hotels
Un très bel hôtel. Tout était parfait
Commentaires de Gestion de l’hôtel
16 août 2018 par Wayne H , Gestion de l’hôtel
Thank you very much Laurence, we really appreciate your review and your decision to stay with us ! Please enjoy the rest of your Australian holiday Travel Safe The Reef House Palm Cove
4 sur 5
par un voyageur vérifié

Publié le 25 avr. 2024
The staff are absolutely wonderful. The hotel is dated. It had its hey day in the 70s and everything is still from that era. The mattress is lumpy and old. The shower is tiny and it’s impossible not to get your hair wet with the rain shower that was obviously installed afterwards and does not belong in the tiny shower stall. The porcelain sink had hundreds of hairline cracks. You will need to buy your own toiletries if you don’t want to smell like a man-cedarwood and juniper. I want to finish on a good note and reiterate that the staff is top notch, from the concierge to the front desk and restaurant staff. The hotel just needs a lot of updating from the 70s
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Cédric , Gestion de l’hôtel
Bonjour Elina,Thank you very much for your feedback following your recent visit to the charming Reef House.Your comments have immediately been communicated to our General Manager Wayne Harris for action.We apologise for the inconvenience.Our colonial style boutique property for adults was built in 1958 as a family home and still has its beautiful older charm.All team members love to treat our guests like celebrities and nothing is too much to ask.We are all looking forward to welcoming you back whenever you are travelling to splendid Palm Cove again!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
5 sur 5
par un voyageur vérifié

Publié le 18 avr. 2024
Second time at beautiful Reef House. We are made feel very special from the day one. Staff is just beautiful and lovley. We will come back again for sure.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Cédric , Gestion de l’hôtel
Bonjour Srdjan,Thank you very much for your excellent feedback following your recent return visit to the remarkable Reef House.We know it will not be long before you come back to our little slice of paradise for adults!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
5 sur 5
par un voyageur vérifié

Publié le 20 nov. 2023
Pefect location accompanied by great price
Commentaires de Gestion de l’hôtel
20 nov. 2023 par Cédric , Gestion de l’hôtel
Bonjour Matheus,Thank you very much for your superb feedback on Expedia following your recent visit to the charming Reef House.With the best beachfront location, many inclusions, extremely professional personalised service and incredible food our adults only colonial style boutique retreat is the perfect destination for a perfect holiday experience in paradise!We know it will not be long before you come back!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
5 sur 5
par un voyageur vérifié

Publié le 8 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 nov. 2023 par Cédric , Gestion de l’hôtel
Bonjour Zaida,Thank you very much for your excellent rating following your recent visit to the charming Reef House.Our adults only bespoke escape is the perfect destination for a full rejuvenation in a magnificent environment!We are all looking forward to welcoming you back to our little slice of paradise!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
5 sur 5
par un voyageur vérifié

Publié le 11 oct. 2023 sur Wotif
Great time
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Cédric , Gestion de l’hôtel
Bonjour Marc,Thank you very much for your excellent feedback on Wotif following your recent visit to the charming Reef House.We are all looking forward to welcoming you back again soon to our little slice of paradise for adults!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
5 sur 5
par un voyageur vérifié

Beautiful and Convenient

Publié le 29 sept. 2023 sur Hotels
I loved staying at Reef House. The grounds are beautiful and we especially loved the mineral pool and spa. The bed is very comfy and the location is great. We would definitly come again!
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Cédric , Gestion de l’hôtel
Bonjour Timothy,Thank you very much for your kind words on Hotels.com following your recent visit to the charming Reef House.Our adults only bespoke escape is a very unique destination where guests immediately feel disconnected from the rest of the world!We are delighted to hear that you are already planning on coming back!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
5 sur 5
par un voyageur vérifié

Publié le 2 août 2023
Extremely helpful and friendly staff. Personal touches, and many complementary inclusions.
Commentaires de Gestion de l’hôtel
1 sept. 2023 par Cédric , Gestion de l’hôtel
Bonjour Karen,Thank you very much for your excellent feedback following your recent visit to the charming Reef House.We are all looking forward to welcoming you back again soon to our little slice of paradise for adults!Tropical regards,Cédric Lootvoet Luxury Concierge &The Reef House Family
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