Porch

Reviews of Playa De La Luz Hotel

4 out of 5
Playa De La Luz Hotel
Av Diputacion Sn, Rota, Cadiz

Reviews

9.0

Wonderful

Rating 10 - Excellent. 226 out of 390 reviews" "
Rating 8 - Good. 118 out of 390 reviews" "
Rating 6 - Okay. 35 out of 390 reviews" "
Rating 4 - Poor. 5 out of 390 reviews" "
Rating 2 - Terrible. 6 out of 390 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and had a great breakfast buffet to start our day. Really enjoyed our walks along the beach.
Stayed 2 nights in Mar 2024
Response from JESUS LOPEZ on Mar 24, 2024
Dear Kem,Thank you so mucgh for your feedback!Kind regardsJESUS LOPEZ

10/10 Excellent

Philip, Jacksonville

Stayed 2 nights in Mar 2024

10/10 Excellent

Kassem, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from JESUS LOPEZ on Feb 26, 2024
Thank you so much for your feedback!

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service
Good hotel, great breakfast, limited free parking. We could not find much to do in Rota, and Cadiz is about 45 minutes away by car.
Stayed 2 nights in Feb 2024
Response from JESUS LOPEZ on Feb 20, 2024
Thank you Eduardo for your feedback..We greatly appreciate your support.Kind regardsJESUS LOPEZ- Guest Experience

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JESUS LOPEZ on Feb 14, 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from JESUS LOPEZ on Feb 14, 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

Jose A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from JESUS LOPEZ on Nov 1, 2023
Gracias por visitar nuestras instalaciones y por tomarse el tiempo en escribir su reseña. Su opinión es muy valiosa para nosotros.Reciba un cordial saludoJESUS LOPEZ- Guest Experience

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Disappointed
Workout room has limited number or damaged equipment. Room A/C did not work properly. Ants present in bathroom. Room cleanliness was substandard (ants, hairs in bathroom). Had to switch rooms. New room key card failed every day, had to change and get a new one three times. Apparently, the card was good for one day each. Why didn't they just program the new card for the duration of my stay? Couldn't provide me with a receipt for voucher purposes.
Stayed 5 nights in Oct 2023
Response from JESUS LOPEZ on Oct 22, 2023
Dear Mr. Bordelon,Thank you so much for your feedback although it is disappointing to discover that the room was not up to your expectations.We program the room key for the whole stay but sometimes the mobile phone erases the magnetic stripe on the key.On the other hand, we couldn't provide you a receipt because you did noy pay at the hotel. You must request a recepit to Expedia.com.Kind regards

8/10 Good

Stephanie, Redlands

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from JESUS LOPEZ on Nov 1, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from JESUS LOPEZ on Oct 4, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

Eva

Stayed 4 nights in Sep 2023
Response from JESUS LOPEZ on Oct 8, 2023
Apreciada Eva,nos agrada que haya disfrutado de HOTEL PLAYA DE LUZ. Confiamos en poder darle la bienvenida próximamente. Reciba un cordial saludo.JESUS LOPEZ- Guest Experience Dp

10/10 Excellent

Ana, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing g. The view is the best view I had in the last 5 years when traveling in this area.
Stayed 1 night in May 2023
Response from JESUS LOPEZ on May 17, 2023
Thank you so much Ana for your wonderful review.. I am particularly thrilled to read the excellent review and kind words after your visit. It is a great motivation for the entire team to receive this positive review.JESUS LOPEZ- Guest Experience

10/10 Excellent

Kirk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the hotel and the property made it very easy to navigate from one area of the property to another, beach to dining to pool to room, etc.
Stayed 6 nights in Apr 2023
Response from JESUS LOPEZ on May 1, 2023
Thank you Kirk for your feedback!I would like to thank you for taking the time to share your feedback regarding your most recent experience with us and for choosing us to stay on numerous occasions. I am particularly thrilled to read the excellent review and kind words after your visit. It is a great motivation for the entire team to receive this positive review.JESUS LOPEZ- Guest Experience

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful!
Stayed 3 nights in Apr 2023
Response from JESUS LOPEZ on May 1, 2023
Thank you for your lovely comments, we are so pleased you enjoyed and look forward to seeing you soon.Kind regards. JESUS LOPEZ- Guest Experience

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the ocean.
Stayed 4 nights in Apr 2023
Response from JESUS LOPEZ on Apr 21, 2023
Thanks for the awesome review. We greatly appreciate your support.Kind regardsJESUS LOPEZ- Guest Experience

10/10 Excellent

John

Stayed 5 nights in Mar 2023
Response from JESUS LOPEZ on Apr 3, 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property has a style and charm that makes worth the visit, really nice right on the beach,super scenic,restaurants have excellent options,and food and bars were actually really good,many choices,.Hotel is clean,and just a little dated, but again,thats whats so cool about it..id definitely stay again.STAFF WAS EXCELLENT!!!
Response from Inma Ramos on Mar 26, 2023
Dear Eric,thank you for your lovely comments, we are so pleased you enjoyed and look forward to seeing you soon.Kind regards.

10/10 Excellent

Kassem, Beirut

Stayed 4 nights in Mar 2023
Response from INMA RAMOS on Apr 9, 2023
Dear Kassem,Thank you so much for choosing us. We are very pleased to know you had a wonderful stay. Needless to say we wish to welcome you back in the future.

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with water front view. Staff are friendly and very helpful to our needs.
Stayed 1 night in Feb 2023
Response from JESUS LOPEZ on Feb 24, 2023
Dear Martha,thank you for your lovely comments, we are so pleased you enjoyed and look forward to seeing you soon.Kind regards.

8/10 Good

Ofer

Business traveller
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Feb 2023
Response from JESUS LOPEZ on Feb 24, 2023
Gracias por su valoración!

10/10 Excellent

Nicole

Stayed 7 nights in Dec 2022
Response from JESUS LOPEZ on Dec 21, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

MICHAEL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a repeat customer and will return again next year. Great peeps. Great dining. Great sunsets on the beach!
Stayed 15 nights in Nov 2022
Response from JESUS LOPEZ on Dec 13, 2022
Thank you for your feedback.We greatly appreciate your support.Kind regardsJESUS LOPEZ- Guest Experience

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely top notch hotel, with a GREAT staff, and in a beautiful location.
Response from JESUS LOPEZ on Dec 6, 2022
Dear Carlos,Thanks for the awesome review. We greatly appreciate your support.Kind regardsJESUS LOPEZ- Guest Experience

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from JESUS LOPEZ on Nov 29, 2022
Thanks for the awesome review. We greatly appreciate your support.Kind regardsJESUS LOPEZ- Guest Experience

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from INMA RAMOS on Nov 19, 2022
Thanks for the awesome review. We greatly appreciate your support.Kind regardsINMA RAMOS- Guest Experience

8/10 Good

Dominique

Stayed 3 nights in Oct 2022

8/10 Good

Donald

Stayed 4 nights in Sep 2022

10/10 Excellent

Barbara, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I returned to Spain after being gone for 30 years. The navy base at Rota has grown immensely. The town increased along with the population growth. Hotel Playa de la Luz in its hey day must have been incredible. It is still a very good Hotel with an outstanding staff. I have never seen such dedication to keeping the grounds beautiful. My only complaint would be that it is time to invest in modernizing the rooms. We were upgraded to a suite which was wonderful. The room more than served our needs as we basically used it as a place to sleep. We were right on the ocean so listening to the waves every night was amazing. The breakfast buffet offered many choices for any dietary needs. There are two other restaurants to dine in. La Gaviota is a hit more fancy, but Dos Mares offers some great drinks and dinner selections. All in all, my wife are enjoying our 37th  anniversary in Spain. Viva España!
Stayed 4 nights in Sep 2022
Response from JESUS LOPEZ on Oct 3, 2022
Dear Barbara,Thanks for the awesome review. We greatly appreciate your support.Kind regardsJESUS LOPEZ- Guest Experience

10/10 Excellent

Robert

Stayed 4 nights in Jul 2022
Response from JESUS LOPEZ on Aug 3, 2022
Thanks for the awesome review. We greatly appreciate your support. Kind regards JESUS LOPEZ- Guest Experience

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from JESUS LOPEZ on Jun 23, 2022
Thanks for the awesome review. We greatly appreciate your support. Kind regards JESUS LOPEZ- Guest Experience

10/10 Excellent

Hunter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Restraunt was very good and great location
Stayed 1 night in Jun 2022
Response from JESUS LOPEZ on Jun 23, 2022
Thank you for your lovely comments, we are so pleased you enjoyed and look forward to seeing you soon. Kind regards. Jesús López Guest Experience Dpt.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCEPTIONAL is an understatement!
Exceptional hotel, professionally managed and maintained to the highest standards. Breakfast is fresh, abundant, full of variety and served by smiling and kind staff. The 5-star rating is well deserved and if you want to stay at a hotel that not only has high standards, but daily enforces those standards through management and supporting staff, this is the hotel. You will brag about EVERYTHING about this hotel to your friends and colleagues!
Stayed 5 nights in Jun 2022
Response from JESUS LOPEZ on Jun 14, 2022
Thanks for the awesome review. We greatly appreciate your support. Kind regards JESUS LOPEZ- Guest Experience

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2022

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As an English speaking traveler, I felt the staff was not very helpful when we were struggling with Covid symptoms and needed medical assistance. After 2x to the medical clinic we were sent to the hospital, by the reception staff, then the hospital staff who told us to go home. Found out we were supposed to call a # to report our cases, but they don’t speak English on the telephone. So I don’t think Spain is ready for travelers form the US. We loved Rota and the hotel was clean, safe and our rooms we charming. We even had a sitting room. Housekeeping staff was very kind and helpful. We would come back , but not during Covid!
Stayed 2 nights in Apr 2022
Response from JESUS LOPEZ on May 2, 2022
Dear Janet. Thank you for your feedback! We will try to do it better next time. Kind regards JESUS LOPEZ

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andalusian charm...
Historic hotel, with a cozy beach. Not far from downtown Rota.
Stayed 3 nights in Apr 2022
Response from JESUS LOPEZ on Apr 27, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from JESUS LOPEZ on Apr 26, 2022
Gracias por su valoración! Un cordial saludo JESUS LOPEZ - Guest Experience

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean beach. Grounds were very well maintained. Our room was very clean and comfortable. The staff was friendly and helpful.
Stayed 8 nights in Mar 2022
Response from JESUS LOPEZ on May 2, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel for Families
Loved the location and the breadth of amenities. Very family friendly hotel with many activity options and multiple eating options. Somewhat like a cruise ship but on land! Having both a pool and large beach nearby was great
Stayed 1 night in Apr 2022
Response from JESUS LOPEZ on May 2, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

Quintin

Stayed 3 nights in Mar 2022

10/10 Excellent

Angelica

Stayed 1 night in Mar 2022
Response from JESUS LOPEZ on Mar 23, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Place was great. First time I've seen where you can get breakfast to go before breakfast time.
Stayed 1 night in Mar 2022
Response from JESUS LOPEZ on Mar 21, 2022
Thanks for the awesome review. We greatly appreciate your support. Kind regards JESUS LOPEZ- Guest Experience

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location but too many covid restrictions
Stayed 12 nights in Feb 2022
Response from INMA RAMOS on Mar 11, 2022
Estimado cliente, Es una gran satisfacción para nosotros saber que su estancia ha cumplido todas sus expectativas. Esperamos que se hayan quedado con las ganas de repetir y que podamos darles la bienvenida de nuevo en un futuro no muy lejano. Un cordial saludo. INMA RAMOS- Guest Experience Dp.

2/10 Terrible

Expedia

Stayed 1 night in Mar 2022
Response from INMA RAMOS on Mar 9, 2022
En nombre de todo nuestro equipo le agradecemos por su reseña. Lamentamos si su experiencia no estuvo a la altura de sus expectativas, es por ello que no gustaría conocer un poco más sobre su estancia con nosotros. No dude en contactarnos. Reciba un cordial saludo INMA RAMOS- Guest Experience

10/10 Excellent

Ofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Feb 2022
Response from JESUS LOPEZ on Feb 21, 2022
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel frente al mediterraneo!!!
Lindo hotel en Rota, retirado de Cadiz pero muy comodo y seguro
Stayed 2 nights in Jan 2022
Response from JESUS LOPEZ on Feb 8, 2022
Gracias por visitar nuestras instalaciones y por tomarse el tiempo en escribir su reseña. Su opinión es muy valiosa para nosotros. Reciba un cordial saludo JESUS LOPEZ- Guest Experience

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations, friendly and professional staff, beautiful location, great spot for a holiday!
Stayed 1 night in Oct 2021
Response from JESUS LOPEZ on Nov 30, 2021
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from JESUS LOPEZ on Nov 3, 2021
Thank you for your feedback

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It
Beautiful hotel and perfect vacation location. A 30 minute walk from city center, so a little remote, but we like it that way. Everything we needed was on-site. We stayed in early October, the weather was great and less people. I imagine it is pretty crowed July thru August.
Stayed 3 nights in Oct 2021
Response from JESUS LOPEZ on Oct 21, 2021
Thank you for your lovely comments, we are so pleased you enjoyed and look forward to seeing you soon. .Kind regards. Jesús López Guest Experience Dpt.

10/10 Excellent

Bervin

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
The grounds are beautiful and well maintained. The property is right on the beach with approximately 1.5 miles of flat beach on either side. Nice bars and restaurants on property and several within a mile walking distance and a couple right on the beach. My room was cleaned and straightened every day and the staff is very friendly and accommodating!
Stayed 8 nights in Sep 2021
Response from JESUS LOPEZ on Oct 4, 2021
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! JESUS LOPEZ- Guest Experience Dpt