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Villa del Arco Beach Resort & Spa - All Inclusive – Avis

4.5 out of 5
Villa del Arco Beach Resort & Spa - All Inclusive
Camino Viejo a San Jose, Cabo San Lucas, BCS

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 42 avis sur 62." "
Note de 8 – Bien, d’après 5 avis sur 62." "
Note de 6 – Acceptable, d’après 9 avis sur 62." "
Note de 4 – Médiocre, d’après 5 avis sur 62." "
Note de 2 – Terrible, d’après 1 avis sur 62." "

9,4/10

Propreté

9,0/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Rajdeep Singh

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Perfect location with great food options. Hidden Gem of Cabo
Séjour de 6 nuits en mai 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 20 mai 2024
Dear Rajdeep Singh,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 – Excellent

omar, El Paso

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The food the staff cleaniness
Séjour de 5 nuits en mai 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 16 mai 2024
Dear Omar,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Bien

Susan, Ventura

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was very friendly and helpful. Food and drinks were good. But as an all inclusive, I did not like having to sign for each meal and beverage, my identification bracelet should have been enough. I found it annoying to be bothered with that.
Séjour de 7 nuits en avril 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 14 mai 2024
Dear Susan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Estefania

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place is amazing! Staff are really nice, food is amazing. Highly recommend the all inclusive option
Séjour de 3 nuits en mai 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 14 mai 2024
Dear Estefania, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

4/10 – Médiocre

Robert

Points forts : Propreté
Points faibles : Service et personnel, commodités
Way overpriced for what you get
Séjour de 8 nuits en mai 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 14 mai 2024
Dear Robert, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Excellent

Joseph A.

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en avril 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 6 mai 2024
Dear Joseph A,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Dameone

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very Nice best out of country stay so far.
Séjour de 4 nuits en avril 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 25 avr. 2024
Dear Dameone,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Mariel Matos

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very clean and the staff were very attentive. The gym and spa were excellent. Within walking distant of town but far enough not to listen to party and crowd.
Séjour de 6 nuits en avril 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 19 avr. 2024
Dear Mariel Matos,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

4/10 – Médiocre

Andrea

Séjour de 8 nuits en avril 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 14 mai 2024
Dear Andrea, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Excellent

DANIEL

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en avril 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 13 avr. 2024
Dear Daniel,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Kevin Paul

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great food, love the access to the sister property restaurants
Séjour de 5 nuits en mars 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 29 mars 2024
Dear Kevin Paul,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

4/10 – Médiocre

Maegan Marie

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : Commodités
False advertising. The “kids club” has a very limited capacity and extremely limited hours. Prior to our stay a concierge told me that there was ability to care for “all kids” 8am-6pm. It wasn’t until we arrived at the actual kids club that we realized we needed reservations. The kids are ONLY able to stay once a day either 10-1 OR 2-4. Also, the days we were staying there they could only have a total of 6 kids between 2 very large resorts. “Reservations” can only be made after check in to the actual property. Not surprisingly, there was very slim availability for our week long trip. Furthermore, we were traveling with another family and there was almost no time that ALL kids could go due to the limited spacing. This should be advertised as limited babysitting first come, first serve. The resort itself was very nice. The service at the poolside was great. The breakfast buffet at El Patron was fantastic with gorgeous scenery. I just wish the concierge we contacted prior to arrival gave us real information. Also, we attempted to book 2 “reservation only” restaurants prior to arrival which apparently can’t happen. Both my concierge and my friend’s concierge failed to respond to our calls/voicemails and emails in this regard. I’m pretty sure the entire point of the concierge service is to sell time shares.
Dominique Richard, General Manager, Villa del Arco a répondu le 25 mars 2024
Dear Maegan Marie,Thank you very much for rating our resort, staff and facilities based on your experience with our kids club. rest assured that we have passed on your comments to our kids club team in Villa del Palmar resort.Best Regards

10/10 – Excellent

Nicole

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property & friendly attentive staff
Séjour de 4 nuits en mars 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 22 mars 2024
Dear Nicole,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Keith

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean with very attentive and helpful staff. A great resort if you want to lounge by the pool or to hang out on the beach. Good choice of restaurants within the resort
Séjour de 5 nuits en mars 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 22 mars 2024
Dear Keith,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Acceptable

Faizal

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The resort was OK not great. There are a lot of upcharges and the food was OK. We’ve been to all-inclusive resorts in Mexico about 15 previous times, 3 in Cabo.
Séjour de 4 nuits en mars 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 11 mars 2024
Dear Faizal, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Excellent

Christopher

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a great stay. Everything about the resort was great. We would stay there again.
Séjour de 7 nuits en février 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 7 mars 2024
Dear Christopher, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff super helpful, great service, clean facilities, everyone there very nice. It was a great vacations!
Séjour de 3 nuits en février 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear MariaThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

AFSHIN, LAS VEGAS

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing food for all inclusive. Bed mattresses were very comfortable too.
Séjour de 3 nuits en février 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Afshin,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

2/10 – Terrible

Laura

Voyage en famille
Points faibles : Service et personnel
As soon as you check in, it is all bait & switch. They make you sit down with the concierge to book dinners and excursions. However, none of that happened after we told her we weren't interested in going to a breakfast the next day to be sold on a timeshare. She then dismissed us to go see someone else for our booking needs. Very rude and annoying way to start the vacation. All you see all day around the pool are the staff giving yet another tour for a timeshare scam. This was very annoying to experience while I'm trying to relax on the resort. -You have to wait 30 to 45 minutes for a drink/food and have to sign a bill each time even though it is all-inclusive. We even had a specific wristband indicating this. It was such a waste of time and paper. Defeated the purpose and not worth the money in that case. -Literally can't get a drink after 10 pm. Sports bar says 12 am but they tell you 11 pm and turn all tvs off at 11 pm. Everything closes super early. The dinners took 3 hours each with horrible service and over salted food.Hotel wouldn't give a partial refund to a guest that could no longer attend (before the Expedia deadline to cancel). The hotel wanted us to cancel and rebook for a much higher price. We booked through Expedia, and they could not get a hold of the hotel to resolve the issue. Expedia said it was up to the hotel to give the refund. The hotel said the reservation team was busy and said no refund. Manager and front desk didn't care.
Séjour de 5 nuits en janvier 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Laura C,Thank you very much for your comments regarding our food and beverage offerings, rest assured we will share this with our team in order to improve. Please note that our sports bar is open until midnight. We understand your comment regarding the reimbursement of the additional person, as we mentioned, since your booking was made through a third party website in this case expedia, all requests for refund must be made through them. we apologise if this was not made clear.Best regards

8/10 – Bien

Glen

Points forts : Propreté
Séjour de 6 nuits en janvier 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Glen,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Melissa Faye

Voyage en famille, Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
we love it
Séjour de 3 nuits en janvier 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Melissa Faye,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Elizabeth Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en janvier 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Elizabeth Ann,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Marc

Séjour de 4 nuits en janvier 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Marc,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Daniel, Cabo San Lucas

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property conveniently located near Médano beach and downtown Cabo San Lucas. Signed up for the all-inclusive package and was extremely pleased with the quality of the food and drinks. In addition, there were a variety of dining establishments available to choose from. One suggestion that I would make is to heat the pools, as they were a little cold, and to improve some of the elevators, as they appeared to be outdated. Even the signage number light was not working in two of the elevators, so it was difficult to determine whether they were operating or not. Overall, the view from the main tower straight to the ocean was breathtaking. Definitely will return!
Séjour de 3 nuits en janvier 2024
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Daniel,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Acceptable

Linsey

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
We went during the busiest week of the year (so management said.) This was our first time here: we did the all inclusive with two teens. Pros: clean, beds comfortable, hot water always available in shower. Food was great at THIS resort. (Went to Carbon at sister resort, not great). bedroom suite spacious, full size pullout and an extra cot. full kitchen fully stocked. Fantastic view over Cabo and bay. Service at restaurants overall pretty good; breakfast was a little slow. The last night we went to the Patron food was great but so slow, we waited 45 min to eat. Servers very friendly. Beach clean and ocean swimmable. Cons: room had a loud squeaking noise noticed on the first day. it was the elevator on the other side of the wall. Happened every time elevator moved. Told front desk multiple times. The only thing offered us was a different room that was in a less nice spot than what we were paying for. So we slept with pillows over our heads and earplugs, it was constant on and off for the whole week. People save chairs with towels at 7am, (even though signs say it’s only allowed for an hour, NOT enforced) there were no beach chairs available if you did not get up and save seats. Try to push timeshare sales breakfast when you check in.
Séjour de 7 nuits en décembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Linsey, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Excellent

Ariel

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed here from Dec 15 - 21, 2023. We absolutely loved it. It's a bit of a haul from the airport but it's location in Cabo San Lucas is quite central to the main area of town. The property itself was great. We loved our 1 bedroom unit. My kids loved their heated tools which were shallow and perfect for them to play in. I loved the beach right in front of the property which made for easy snorkeling. The food options were plentiful. We especially loved their restaurants Tomatillo and Bella California along with their Taco Bars You do need to make reservations for their restaurants which was a little hard to do at the earlier times that my kids like to eat...but we were able to make it work. My kids loved their nightly shows at the buffet area at Villa Del Pamar. It was a daily highlight for them and something we had to plan our dinner timing around. The property is made up of three separate hotels - all owned by the same company. They provide a cute trolley for you to get to everything on the property. The staff were all very attentive and helpful and made the stay even more enjoyable. The only thing we did not like was for nearly a full 24 hours the property had a water line break. So we were without water for a day and couldn't flush our toilets, wash our hands or shower. These things happen and it was an inconvenience but they were quick to resolve it and everything was fully operational after that. Oh, they offer free valet parking if you rent a car.
Séjour de 6 nuits en décembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Ariel,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Harleen

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en décembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Harleen,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Paola

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un hotel muy familiar y la comida muy rica, muy recomendable, el servicio al cliente es excelente
Séjour de 3 nuits en novembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Estimada Paola, Gracias por darnos la oportunidad de recibirle en Villa del Arco y por tomarse el tiempo de compartir su experiencia con nosotros. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Saludos cordiales,

10/10 – Excellent

Darcy

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The pools and access to the beach was great! The spa was beautiful. I had one of the best therapeutic massages that I have ever had from a lady named Arlette. Yesenia was also a wonderful manicure. All of the staff were very polite and accommodating. My suggestions for an improved experience 1. provide filtered water at all times in the lobby and by the pool to reduce water bottle consumption. 2. We were told that it was too late to schedule a ride back to the airport at the end of our trip when we tried the day before our flight. We were told that we would have had to reserve our transportation 2 days before our flight. Really? Nothing could have been done with more than 24 hr. notice? We ended up spending a lot more to get another ride. We should have been warned about this at check-in, and offered to schedule transportation at that time. Overall, a great experience!
Séjour de 4 nuits en décembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Darcy,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Sanghee

Séjour de 1 nuit en décembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Sanghee,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Ryan

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quality of food was GREAT. Would have liked the service at the pool side to be a little better...more frequent stops.
Séjour de 3 nuits en novembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Ryan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Douglas Ryan

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very helpful staff! 2nd time in (11) years. Reminded me we need to go more often. Location of resort is great with beautiful view from coast. Easily accessible downtown shopping and water activities.
Séjour de 3 nuits en novembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Douglas Ryan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Acceptable

Peter

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté
Staff was not very accommodating for large groups. We had 11 in our party and were limited in dining options. For the price we expected more. Also some units were renovated which was nice, but others lacked that same luxury.
Séjour de 7 nuits en novembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Peter, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en novembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Michelle,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Shelley, Cochrane

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property and I highly recommend this resort. Amazing view of the arch. Walking distance to Cabo. Note: If you don’t choose the All Inclusive option be prepared for (in my opinion) very high prices. $349MXN for nachos. $2000MXN and up for a steak. $400MXN or more for a glass of wine.
Séjour de 3 nuits en novembre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Shelley,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Acceptable

Claudia

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The room toilet did not flush and the room smell luke humed
Séjour de 4 nuits en octobre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Claudia, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

4/10 – Médiocre

Merissa

Points faibles : Service et personnel
Séjour de 3 nuits en octobre 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Merissa,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 – Acceptable

Brenda C

Voyage en famille avec de jeunes enfants
No bar in lobby... how long we had to wait to get room.. service was slow.. everything closed so early..
Séjour de 4 nuits en août 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Brenda C, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Excellent

Jonathan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stayed here with my wife and celebrated her birthday. The property is very clean and the staff are also amazing. All the food and drinks included in the all inclusive was very good quality and included some higher brands. Would definitely be coming back and bringing our kids too.
Séjour de 3 nuits en août 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Jonathan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 – Bien

Pamela

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was our first time staying at the Del Arco and it was great. The resort was amazing and the SPA was wonderful. The food was pretty good too. The beach area was great and swimmable. We will be returning with the kids/teens soon. Lots of groups, couples and families there.
Séjour de 3 nuits en juillet 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Pamela,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

4/10 – Médiocre

Eda A

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en juillet 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Eda A, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 – Excellent

Monica

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was so friendly and everything was clean. We had a great time and the food was delicious.
Séjour de 4 nuits en juillet 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Monica,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

MARIA TERESA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
None
Séjour de 6 nuits en juin 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Maria Teresa,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Yvette G

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great food, beautiful area, very clean! I loved my stay at los arcos.
Séjour de 3 nuits en juin 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Yvette G,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Susan, Lake Elsinore

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We spent four days at this resort for our wedding anniversary. We selected the all-inclusive option, which, in my opinion was the best option. The food at this resort is really good. Primarily the dinner options. The Carbon Grill was amazing, as was Neptune. Lunch at the Taco place both at Villa del Arco and del Palmoro were both very, very good. The breakfast buffet at del Arco was okay, we ended up going off site for breakfast for one of the days. The pools at this resort are great, and there was plenty of chairs to sit on around the pool. The only negative was that there were always little kids in the hot tubs (even though there were signs saying children were not permitted) and the staff did nothing about it. Additionally the chairs facing the beach were always claimed early in the morning, within no one actually sitting in them for hours. That was also annoying and the staff did nothing to follow their own rules. This resort is good for families or older people not looking for nightlife. For example, there is no bar in the resort that is open past 8pm. Even the Sports Bar in del Palomar is only open until 10pm. The staff is very friendly, accommodating and respectful. If we go back to Cabo, we will definitely stay there.
Séjour de 3 nuits en juin 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Susan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Timothy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en juin 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Timothy,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Claudia

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This property was really nice and right off the beach. The room was amazing and gave us an upgrade without asking. I would definitely stay here again. Overall the service was great, the only thing I disliked was having to sign a receipt for every time we ate, ordered drinks, or even got a water. A bit annoying because after waiting for your order you had to wait for the “tab” even though we paid for all inclusive and all is included. Luckily upon checkout there was no open tab as all the receipts signed were extremely overpriced. Example 8 tacos and 1 beer the tab would be $118 USD. Definitely recommend to pay for all inclusive as everything is expensive here.
Séjour de 2 nuits en juin 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Claudia,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Karen Liantada

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our room was upgraded to a one bedroom villa and it was beautiful. It has two bathrooms and an ocean view. The staff was excellent. Special shout-out to Efrain and Alejandro in the front desk, Salvador in Bella California, Angelica in El Patron and the staff of Neptune. Me and my husband celebrated both our birthdays and wedding anniversary there and it was great. Thank you.
Séjour de 5 nuits en juin 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Karen Liantada,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Susana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en juin 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Susana,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 – Excellent

Sarah

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All around a great trip! The service was wonderful, kids enjoyed the beach and pool, view from the room was beautiful. Neptune for dinner was delicious! Close to town for shopping. Would definitely stay here again.
Séjour de 3 nuits en juin 2023
Dominique Richard, General Manager, Villa del Arco a répondu le 15 févr. 2024
Dear Sarah,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,