Patron Suite Ocean Front King | Vue sur la plage ou l’océan
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Hacienda del Mar Los Cabos, Autograph Collection – Avis

4.5 out of 5
Hacienda del Mar Los Cabos, Autograph Collection
Corredor Turístico SJC-CSL, KM. 10 Lote D, Cabo del Sol, Cabo San Lucas, BCS

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 410 avis sur 791." "
Note de 8 – Bien, d’après 208 avis sur 791." "
Note de 6 – Acceptable, d’après 85 avis sur 791." "
Note de 4 – Médiocre, d’après 47 avis sur 791." "
Note de 2 – Terrible, d’après 41 avis sur 791." "

9,0/10

Propreté

8,6/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Johnnie

Séjour de 5 nuits en avril 2024
G a répondu le 26 mai 2024
Thank you very much for your rating. We look forward to welcome you back very soon.Kind regards.

4/10 – Médiocre

mario g

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The bartenders were attentive. The room was dirty and the tub did not hold water and the shower was very dirty, had sand grit in the toilet room. I was charged for my piece of birthday cake, and the person at checkout had a copy of my passport, he checked the birthdate and gave me a smirk, like meh. Not cool at all. Will not return here ever.
Séjour de 7 nuits en février 2024

8/10 – Bien

Danielle

Points forts : Service et personnel
Séjour de 6 nuits en mars 2024
Guest Relations Management. a répondu le 10 avr. 2024
Dear Guest.Thank you very much for your rating. We look forward to welcome you back very soon.Kind regards

10/10 – Excellent

Marianne M

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It felt like you were in Mexico! And the food was very good!! Rooms were beautiful with a spectacular view!!
Séjour de 3 nuits en mars 2024
Guest Relations Management. a répondu le 20 mars 2024
Dear Guest.Thank you very much for your review, we look forward to welcome you back very soon.Kind regards.

8/10 – Bien

Javier

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We’ve been here 3yrs in a row and always a Good time. At check-in David was helpful with upgrading our room from Garden to Oceanview. (Just to be clear nothing wrong with Garden View we personally enjoy the Ocean view). The staff at Tomatoes are Very friendly & Very welcoming. The bell boys Oliver, Christian, Humberto were very helpful when arriving, during our stay & when it was time to leave. A Great place to Relax and enjoy the views for All ages. We’ll be back Soon!
Séjour de 5 nuits en mars 2024
Guest Relations Management. a répondu le 17 mars 2024
Dear guest,Thank you so much for your comments!We truly appreciate your feedback and hope to have the opportunity to keep welcoming you back in the future!Best Wishes.

6/10 – Acceptable

aaron

Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en mars 2024
Guest Relations Management. a répondu le 9 mars 2024
Dear Guest.We appreciate your rating, hope to see you back very soon.Kind regards.

10/10 – Excellent

GSDFGDF

Séjour de 2 nuits en février 2024
Guest Relations Management. a répondu le 20 mars 2024
Dear Guest.Thank you very much for your review, we look forward to welcome you back very soon.Kind regards.

8/10 – Bien

Rosanne

Points forts : Propreté, service et personnel
General atmosphere of the property was great. A bit on the expensive side for food and drink ( we were non all-inclusive). Didn’t like the sales pitch when first arrived! Staff was great and extra shout out to a Thomas on the beach, he goes above and beyond! We will return for sure.
Séjour de 21 nuits en février 2024
Guest Relations Management. a répondu le 29 févr. 2024
Dear Rosanne.Thank you very much for your kind review, we really appreciate your honesty. We are sharing your survey to the rest of the management team in order to revise our procedures. Look forward to welcome you back very soon. Kind regards. Guest Relations Management.

10/10 – Excellent

William, Alamogordo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great weather
Séjour de 7 nuits en février 2024
Guest Relations Management. a répondu le 25 févr. 2024
Dear Guest.Thank you very much for answering our survey, we hope to see you back in HDM very soon.Kind regards.

4/10 – Médiocre

Ladd Joseph

Voyage de couple
To expensive and not much to do.
Séjour de 6 nuits en février 2024
Guest Relations Management. a répondu le 17 févr. 2024
Dear Guest.We are truly sorry to know that your experience wasnt at your satisfaction. We hope that you can give us the chance to redeem your stay in the future.Warm regards.

10/10 – Excellent

Lynne

Points forts : Propreté, état et installations de l’hébergement
Séjour de 5 nuits en février 2024
Guest Relations Management. a répondu le 17 févr. 2024
Dear Guest.Thank you very much for giving us 5 stars.We look forward to welcome you back very soon.Kind regards.

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Muy Bien
Séjour de 3 nuits en février 2024
Guest Relations Management. a répondu le 10 févr. 2024
Dear Guest.Thank you very much for your kind comment, we look forward to welcome you back very soon.Kind regards.

10/10 – Excellent

RYAN

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was beautiful!! We had a wonderful time here. The views were breathtaking and I loved the beach! The service was phenomenal and the resort was super clean. Great restaurant to pick from, all with wonderful views. Zero complaints. You will NOT be disappointed here! Only downside are the vendors, they can be a lot but they are only allowed on the beach.
Séjour de 5 nuits en décembre 2023
Guest Relations Management. a répondu le 4 févr. 2024
Dear Guest.Thank you very much for sharing your kind review about your stay at HDM. We hope to see you back in our paradise very soon.Warm regards.

10/10 – Excellent

Doug

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en janvier 2024
Guest Relations Management. a répondu le 4 févr. 2024
Dear Guest.Thank you for giving us your 5 star rating, we look forward to welcome you back very soon.Kind regards.

10/10 – Excellent

Hazel, everett

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We would like to see more food options.
Séjour de 6 nuits en décembre 2023
Guest Relations Management. a répondu le 27 janv. 2024
Dear Hazel.Thank you for sharing your comment, we already shared with the Food and Beverages Management for their attention.Look forward to welcome you back very soon.Kind regards.

8/10 – Bien

Ricardo M.

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was great and helpful. I loved it.
Séjour de 4 nuits en décembre 2023
Guest Relations Management. a répondu le 16 janv. 2024
Dear Ricardo M.Thank you for sharing your kind review, we hope to see you back in HDM very soon.Kind regards.

10/10 – Excellent

Akiyo

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property is stunning in terms of landscaping and layout. The resort is a bit older, but it has a rustic Mexican charm, the food is fantastic especially at the buffet, and it's a quaint and friendly resport.
Séjour de 4 nuits en décembre 2023
Guest Relations Management. a répondu le 14 janv. 2024
Dear Akiyo.Thank you very much for sharing your kind review about your recent stay at HDM, we hope to welcome you back very soon.Warm regards.

10/10 – Excellent

Mary Ellyn

Séjour de 7 nuits en décembre 2023
Guest Relations Management. a répondu le 29 janv. 2024
Dear Guest.Thank you very much for rating us, we hope to see you back in HDM very soon.Kind regards.

8/10 – Bien

Luz

Séjour de 5 nuits en décembre 2023
Guest Relations Management. a répondu le 8 janv. 2024
Estimado huésped.Muchas gracias por su calificación, esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales.

8/10 – Bien

Sonia

Points forts : Propreté, état et installations de l’hébergement
Séjour de 5 nuits en décembre 2023
Guest Relations Management. a répondu le 8 janv. 2024
Estimado huésped.Muchas gracias por su calificación, esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales.

10/10 – Excellent

avi, SAN DIEGO

Séjour de 10 nuits en décembre 2023
Guest Relations Management. a répondu le 22 janv. 2024
Dear Guest.Thank you for giving us 5 stars.We look forward to welcome you back very soon.Kind regards.

8/10 – Bien

Alonzo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was clean and maintained. However, it shows signs of age (peeling paint, chips and stains in the bathtub and sinks).
Séjour de 7 nuits en décembre 2023
Guest Relations Management. a répondu le 29 déc. 2023
Dear Guest.Thank you for staying with us, we look forward to welcome you back very soon.Warm regards.

8/10 – Bien

Mehnaz

Points forts : Propreté, service et personnel
Séjour de 4 nuits en décembre 2023
Guest Relations Management. a répondu le 29 déc. 2023
Dear Guest.Thank you very much for staying with us, we hope to see you back very soon.Best wishes.

8/10 – Bien

Eric, rosemead

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Would like for the property to have more ambiance for guest like music at the bar, it seem like around 9pm all is quite, not much too do. Other hotels they have more night life, de Cortez it’s a nice restaurant right by the beach was disappointed they closed very early, went for a drink and no more service
Séjour de 5 nuits en décembre 2023
Guest Relations Management. a répondu le 27 déc. 2023
Dear Eric.Thank you very much for your comments about your stay at Hacienda Del Mar, we share all of them with the rest of the leadership team to improve on those areas.We hope to see you back very soon.Warm regards.

8/10 – Bien

yamile, rosemead

Séjour de 1 nuit en décembre 2023
Guest Relations Management. a répondu le 16 janv. 2024
Dear Yamile.Thank you for leaving your rating, we hope to see you back in HDM very soon.Kind regards.

10/10 – Excellent

Karina, Van NUys

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing villa! Warm and welcoming with individual accents! Huge townhome. Thanks to the owners for full pantry and beer in the fridge!
Séjour de 7 nuits en novembre 2023
Guest Relations Management. a répondu le 28 nov. 2023
Dear Karina.Thank you very much for sharing your kind review about your stay at Hacienda Del Mar Resort. We hope to see you back very soon!!Kind regards.

10/10 – Excellent

Oluwatosin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful views, very friendly staff, great restaurants. Hacienda Del Mar is an awesome place to be
Séjour de 3 nuits en novembre 2023
Guest Relations Management. a répondu le 21 nov. 2023
Dear Guest.We really appreciate your kind review about your recent stay at Hacienda Del Mar. We hope to see you back very soon!!Kind regards.

6/10 – Acceptable

Alexander Paul

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The staff is friendly and prompt. The grounds are beautiful. But some furniture movement noises could be heard in upstairs rooms in the middle of the night, 2 nights in a row, preventing a peaceful sleep. We thought it might be the staff storing tables and chairs for an event, but the front desk denied it. Our friends experienced the same in their building on the same nights. I have a feeling we were not told the truth. Nothing was offered for the inconvenience.
Séjour de 5 nuits en novembre 2023
Guest Relations Management. a répondu le 18 nov. 2023
Dear Guest,We truly appreciate you taking the time to share your honest feedback regarding your recent stay at our resort. Please accept our sincerest apologies for the issues reported and all the inconveniences experienced during your stay.We have already extended them to each team leader involved for their immediate attention and follow up and in order to create action plans to avoid the same situations for you and other guests in the future.So sorry again for having missed the opportunity to impress you and we really hope you can give us a chance in the future to redeem your trust and to make your stay memorable for you as you deserve.SincerelyGuest Relations Management.

10/10 – Excellent

Bertha Teresa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en octobre 2023
Guest Relations Management. a répondu le 1 nov. 2023
Dear Guest.Thank you very much for giving us 5 stars, we look forward to welcome you back in HDM very soon.Best wishes.

10/10 – Excellent

Ana Celia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Muy buen hotel, limpio, amplio con el mejor servicio.
Séjour de 2 nuits en octobre 2023
Guest Relations Management. a répondu le 30 oct. 2023
Estimaida Ana Celia.Muchas gracias por sus amables comentarios, esperamos verle de nuevo muy pronto.Saludos cordiales.

8/10 – Bien

Nora

Séjour de 5 nuits en octobre 2023
Guest Relations Management. a répondu le 13 nov. 2023
Dear Guest.Thank you for your rating.Look forward to welcome you back very soon.Best wishes.

8/10 – Bien

Ma Luz

Séjour de 6 nuits en octobre 2023
Guest Relations Management. a répondu le 13 nov. 2023
Dear Guest.Thank you for your rating.Look forward to welcome you back very soon.Best wishes.

10/10 – Excellent

angela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Service was excellent
Séjour de 4 nuits en septembre 2023
Guest Relations Management. a répondu le 7 oct. 2023
Dear Guest.Thank you very much for your kind comment, we look forward to welcome you back in HDM very soon.Warm regards.Guest Relations Management.

10/10 – Excellent

Farbod, Encino

Séjour de 3 nuits en août 2023
Guest Relations Management. a répondu le 23 sept. 2023
Dear Guest.Thank you for giving us 5 stars, we hope to see you back in HDM very soon!!Kind regards

10/10 – Excellent

Rick Kirby

I hate Orbitz but the stay was very nice!!!
Séjour de 4 nuits en août 2023
Guest Relations Management. a répondu le 9 sept. 2023
Dear guest.Thank you for your comments, we hope to see you back in HDM very soon.Kind regards

10/10 – Excellent

Tamara

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2023
Guest Relations Management. a répondu le 19 août 2023
Dear Tamara.Thank you very much for giving us 10 stars.We look forward to welcome you back very soon.Kind regards

10/10 – Excellent

Alejandro

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente
Séjour de 3 nuits en août 2023
Guest Relations Management. a répondu le 7 août 2023
Estimado Huésped.Muchas gracias por dejarnos su calificación y comentario.Esperamos darle la bienvenida de nuevo muy pronto.Saludos cordiales.

10/10 – Excellent

Samantha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Guest Relations Management. a répondu le 6 août 2023
Dear Samantha.Thank you very much for giving us 5 stars.We look forward to welcome you back very soon.Best wishes.

10/10 – Excellent

PATTERSON

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love the friendliness of the staff; it is peaceful and quiet, felt safe. I have stayed at the hotel for the last 5 years.
Guest Relations Management. a répondu le 6 août 2023
Dear Patterson.Thank you very much for sharing your kind review and recognition to our staff.We hope to have a new opportunity to welcome you back in HDM very soon.Warm regards.

6/10 – Acceptable

Jennifer, Eagle Point

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Over priced food and lacking of options
Séjour de 7 nuits en juin 2023
Guest Relations Management. a répondu le 5 juill. 2023
Dear Jennifer.Thank you for your review, we will share it with the rest of the management to revise our food quality.Best wishes.

10/10 – Excellent

Erika

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2023
Guest Relations Management. a répondu le 10 juin 2023
Dear Erika.Thank you for giving us a 5 star rating, we really appreciate it.Look forward to welcome you back very soon.Kind regards.

10/10 – Excellent

Lisa, Verona

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great resort and awesome staff.
Séjour de 1 nuit en avril 2023
Ed a répondu le 8 avr. 2023
thank you so much we wait for your return

8/10 – Bien

Noel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a very beautiful and large property. I had the three bedroom suite with ocean view. Absolutely breathtaking views. My only complaint is that food is awful and overpriced. I’m a foodie so good food is important to me. This forces you to go to town every day for your meals and shop & cook in your kitchen if you have one. I still can’t believe how awful the food was. $20 for one bottom shelf shot? No thank you. If I’m going to pay for crazy over priced food it at the very least needs to taste good!
Séjour de 3 nuits en mars 2023
Guest Relations Management. a répondu le 4 avr. 2023
Dear Noel.Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues you mentioned from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 – Bien

Sohui

Séjour de 4 nuits en mars 2023
Guest Relations Management. a répondu le 22 avr. 2023
Dear Sohui.Thank you for your rating. We hope to see you back in HDM very soon.Kind regards

10/10 – Excellent

Michelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our view of the ocean from our room. We loved all the seating viewing the ocean. The food at all the restaurants was delicious. We felt the prices on food and drinks was unreasonably high. Our room was perfect.
Séjour de 5 nuits en mars 2023
Guest Relations Management. a répondu le 1 avr. 2023
Dear Michelle.We really appreciate your kind comments about your recent stay at Hacienda Del Mar. We look forward to welcome you back very soon.Kind regards.

4/10 – Médiocre

Maya

Voyage en groupe
Points faibles : Propreté
Could have been better
Let’s start with the positive: the resort grounds are lovely and the landscaping well cared for. The restaurant staff was pleasant and helpful; the breakfast crew at Tomatoes was particularly friendly. A few pools and beach chairs to choose from for sunbathing. The negatives were: shower obviously not cleaned when we arrived (stray hair and body wash smeared on walls). Even after I called about this problem, the shower remained not properly cleaned. Details were overlooked like the lack of mini bar in our room even though we paid for it through the all-inclusive. And when the mini bar arrived after I called, it was not consistently replenished as it should have been. Also, the cost of food and sundries at this report was ridiculous. You know you will pay more at resorts, but my friend was charged $27 US for a replacement bottle of sunscreen. The pricing at the restaurants were also unusually high; we were so happy we went the all-inclusive route. Our last night there we went to the steak restaurant for a nice dinner. There was a drunk man there who decided he was owed dances from my friend and I. When we rebuffed him he became angry and kept coming back to our table. The staff did nothing to remove this threat from us. The manager apologized and said security was called but 30 minutes later security still had not shown up. This drunk man’s behavior was so unacceptable that people from other tables took to looking out for us and warning us when he was on the move.
Séjour de 4 nuits en mars 2023
Guest Relations Management. a répondu le 31 mars 2023
Dear Guest.Thank you for bring this to my attention, your comments and concerns regarding your recent experience at Hacienda del Mar. Clearly our service did not meet your xpectations during your stay. For your experience of allof this, I do sincerely apologize.I can understand how upsetting this has been for you. I also want toassure that we take this concern very seriously and this is not the experience of service that we strive for.Sincerely,

10/10 – Excellent

PATTERSON

Séjour de 2 nuits en mars 2023
Guest Relations Management. a répondu le 18 avr. 2023
Dear Patterson.Thank you very much for rating us.We look forwar to welcome you back very soon.Kind regards.

10/10 – Excellent

PATTERSON

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I have always stayed at Hacienda Del Mar because the staff is always cordial and professional. it is quiet and food is always excellent.
Guest Relations Management. a répondu le 27 mars 2023
Dear Patterson.Thank you very much for your kind review about your recent stay at HDM. We hope to see you back in paradise very soon.Best wishes.

2/10 – Terrible

Miguel

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
The property is good, but I’m met with Expedia
Séjour de 7 nuits en mars 2023

4/10 – Médiocre

Thomas, Conifer

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
We had a room refrigerator that did not work, called front desk, they promised a repair person would show up. That never happened which was very frustrating as we had food/drink that went bad. Also, had shower that did not drain, called front desk again and promised a repair man that never showed up. When I checked out of resort, I brought it up to agent checking me out and ironically she did not even apologize for the inconvenience. I cannot recommend a hotel that does not address room problems when guest call to notify them and they take no action. Frustrating to say the least in particular for the room cost, food and drink costs.
Séjour de 5 nuits en mars 2023
Guest Relations Management. a répondu le 25 mars 2023
Dear Thomas.Thank you so much for your honest feedback. We truly apologize for your experience.All your comments will be extended to the Management team directly for proper follow up on this and in order to make actions to improve these areas. Hope you can grant us an opportunity to redeem your trust and welcome you back in the future.Warm regards.