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Reviews of Sonesta ES Suites Burlington VT

3 out of 5
Sonesta ES Suites Burlington VT
35 Hurricane Ln, Williston, VT

Reviews

7.8

Good

Rating 10 - Excellent. 351 out of 1001 reviews" "
Rating 8 - Good. 332 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Vahe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty hotel. Bugs in the bathroom. Carpet has decades of stains. Just a horrendous experience.
Stayed 3 nights in Mar 2024

8/10 Good

Brenda

Travelled with partner
Pretty good stay. Had to get up early to catch a plane, so couldn't sleep very well due to up stairs guest running inside and out and slamming doors. Room itself could use an update but otherwise in an alright shape.
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Dear Brenda,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

8/10 Good

Kaitlyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place to stay. We like that it has kitchens
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Dear Kaitlyn,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

6/10 Okay

Maureen

Travelled with family
Disliked: Staff & service
Charged $250/night, plus a $250 incidental fee that takes a week to get back. There was no shampoo, conditioner or body wash in our room. There were no pillows or blankets for one of the beds. When we asked the front desk for these items, we got an eye roll. The hot tub wasn’t working, and the pool was scheduled to open at 8am but staff said it wouldn’t be until 10am. Checkout is 11am. Pretty disappointed for the price.
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
Dear Maureen,Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. -Sonesta ES Suites Burlington, VT

4/10 Poor

Sarah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Hot tub was broken, no toilet paper in the room and made you come to the front desk, hair in the tub
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
Dear Sarah,Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. -Sonesta ES Suites Burlington, VT

10/10 Excellent

Dave

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great spot
Stayed 1 night in Feb 2024
Response from Management on Mar 7, 2024
Dear Dave,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! -Sonesta ES Suites Burlington, VT

4/10 Poor

Todd

Travelled with family and small children
Disliked: Staff & service
They were just under staffed I had to wait till 8 pm just to check in because the had no rooms due to cleaning.
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Dear Todd,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

4/10 Poor

Angelina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Dear Angelina,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

10/10 Excellent

Nubia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love it this place it was nice and clean I will stay again if I go back there.❤️❤️
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Dear Nubia,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

10/10 Excellent

Raniery

Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay. Very good service.
Stayed 3 nights in Feb 2024
Response from Management on Feb 22, 2024
Dear Raniery,Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! -Sonesta ES Suites Burlington, VT

8/10 Good

jessica

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Management on Feb 22, 2024
Dear Jessica,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

4/10 Poor

Madeleine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needed sheets, blankets, and pillows for the sofa bed advertised and they were unable to provide blankets and pillows. Not sure if they were over booked for the long weekend. Bathroom was not very clean and there were hairs and smudges all over surfaces.
Stayed 1 night in Feb 2024
Response from Management on Feb 22, 2024
Dear Madeleine,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and quick. The property is essy to get to from I89 and very close to shops and restaurants.
Stayed 1 night in Feb 2024
Response from Management on Feb 22, 2024
Dear Andrew,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

10/10 Excellent

Eugen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
Dear Eugen,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

10/10 Excellent

Oma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great pool and hot tub, nice amount of space in the rooms, even though a bit dated. The beds were comfortable and great having a full kitchen. Breakfast was servicable and made my kids happy.
Stayed 3 nights in Jan 2024
Response from Management on Jan 18, 2024
Dear Oma,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

6/10 Okay

Shelley

Travelled with family
We had a room with a full kitchen. When I went to make a pot of coffee, I discovered that the coffee pot had not been cleaned in a very long time as there was still a filter with used grounds covered in mold! Lighting was poor in the outdoor walkways and the outdoor stairs were covered with mildew and were very slippery. Our bathtub had a huge brown stain in the middle of it. The area under the kitchen sink was rotten and the fix was a piece of contact paper. The sink had a garbage disposal which had no cover, so items could fall into the disposal. There were two bathrooms, and only one facecloth between the two bathrooms. Overall, just an unkept property. I had high hopes because of the pictures on Expedia. Very disappointed.
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Dear Shelley,It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. -Sonesta ES Suites

8/10 Good

Robert

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Nice property, but not well maintained and needs more attention to cleaning.
Stayed 2 nights in Dec 2023
Response from Management on Jan 8, 2024
Dear Robert,While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. -Sonesta ES Suites Burlington, VT

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were fine for check in but, no one was at the desk after that. I had two minor issues that I could find no one to help resolve. No one at front desk either by phone or when I went to the front desk. This is a security problem too anyone could have just gone into the office.
Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
Dear Michael, Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.-Sonesta ES Suites Burlington, VT

4/10 Poor

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I asked does the pool close at 10:00? He replied yes. My daughter and grandchildren came for a visit the kids we were all so excited to swim that night there was a big note on the door pool area closed. We asked the front desk they said there was an incident over the weekend. The breakfast buffet we had to wait for everything to be made while we were in line they were even out of coffee. There was cigarette butts everywhere on the grounds. There were water stains on the ceiling from the above unit over the bathroom sink. There was no shower bath gel or conditioner in the despensers in the shower. I have stayed here at the holidays before but never experienced all of this.
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Dear Lisa,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

4/10 Poor

Audrey

Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Dear Audrey,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

8/10 Good

Erica

Stayed 2 nights in Dec 2023
Response from Management on Jan 18, 2024
Dear Erica,Thanks for brightening our day! We look forward to being here for you on your next visit! -Sonesta ES Suites Burlington, VT

10/10 Excellent

HeatherMarie

Stayed 1 night in Dec 2023
Response from Management on Dec 28, 2023
Dear HeatherMarie,Thanks for brightening our day! We look forward to being here for you on your next visit! -Sonesta ES Suites Burlington, VT

10/10 Excellent

DUYANLING

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Management on Dec 28, 2023
Dear Duyanling,Thanks for brightening our day! We look forward to being here for you on your next visit! -Sonesta ES Suites Burlington, VT

4/10 Poor

Lindsay

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The reception was coughing when she arrived at the counter. Room was dirty. Floor wasn’t vacuumed. In front of the toilet was dirty. The vent in the bathroom had dust all over it. Dust webs on the stucco ceiling.
Stayed 1 night in Dec 2023
Response from Management on Dec 26, 2023
Dear Lindsay,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Convenient location. Nice breakfast. Room was dusty, especially up high. One bathroom had not been cleaned completely. Few amenities like soap. Probably not worth the price i paid.
Stayed 1 night in Dec 2023
Response from Management on Dec 18, 2023
Dear David,Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. -Sonesta ES Suites Burlington, VT

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Management on Dec 18, 2023
Dear Anonymous,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved the fireplace
Stayed 1 night in Dec 2023
Response from Management on Dec 13, 2023
Dear Melissa,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites, Burlington, VT

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Taste of Home
Coming off the road, meeting a comfortable, family friendly place to recharge batteries is a relief.
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Dear Melissa,Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. -Sonesta ES Suites Burlington, VT

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with friendly people
Clean and comfortable and with a great breakfast.
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
Dear David,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No OJ just AJ
This was a pleasant stay, friendly staff and liked the complimentary breakfast. Disappointed that I looked forward to a glass of OJ, settled for AJ. No decaf coffee either. Loved the cornbeef hash! Spacious room with amenities. Additional expense for fireplace wood so decided to do without Will consider to return in the summer!
Stayed 2 nights in Dec 2023
Response from Management on Dec 5, 2023
Dear Mary,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

4/10 Poor

Chaya

Travelled with family
Liked: Staff & service
The room was outdated and didn’t feel that clean. It had a funky odor that alternated between hotdogs and actual dogs. The downstairs bathroom door didn’t lock and the pull out couch was old. The loft room was convenient tho.
Stayed 1 night in Nov 2023
Response from Management on Nov 27, 2023
Dear Chaya,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

10/10 Excellent

Julie

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were able to change my second floor room to ground level at my request. It was dog friendly , a great room and very good breakfast.
Stayed 1 night in Nov 2023
Response from Management on Dec 4, 2023
Dear Julie,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 20, 2023
Dear Katherine,Thanks for brightening our day! We look forward to being here for you on your next visit! -Sonesta ES Suites Burlington, VT

10/10 Excellent

Jonatan

Stayed 1 night in Nov 2023
Response from Management on Nov 17, 2023
Dear Jonatan,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

2/10 Terrible

Oleg

Disliked: Cleanliness, staff & service, property conditions & facilities
Weed smell inside
Stayed 1 night in Nov 2023
Response from Management on Nov 13, 2023
Dear Oleg,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

4/10 Poor

brittany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Nov 1, 2023
Dear Brittany,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

10/10 Excellent

Lee, Mendham

Stayed 1 night in Oct 2023
Response from Management on Nov 17, 2023
Dear Lee,Thank you for the review. We look forward to seeing you again soon!-Sonesta ES Suites Burlington, VT

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Management on Nov 1, 2023
Dear Anonymous,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

2/10 Terrible

Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We travel a lot for work “construction”. Our standards really aren’t that high. This place was nasty, stained tub, ceilings and counters. There wasn’t even any soap to wash up after a long day at work. I do not recommend.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 28, 2023
Dear Paul,We're sorry to hear about any upkeep or cleanliness concerns during your visit, as both are incredibly important to us. Your comments will be discussed internally and we'll make changes where necessary. Please come back and join us again soon.

2/10 Terrible

jenifer, auburn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Dear Jenifer,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

8/10 Good

Elainy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very easy place to get to and from with everything around you. Kitchen is convenient to have, room is clean. Quaint place to stay and easy to travel downtown and walk along church street.
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Dear Elainy,Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. -Sonesta ES Suites Burlington, VT

8/10 Good

richard

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
7nique property, plenty of room, very comfortable bed
Stayed 6 nights in Sep 2023
Response from Management on Oct 23, 2023
Dear Richard,Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. -Sonesta ES Suites Burlington, VT

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, staff & service
The room itself was clean but the pull out bed had no sheets blankets or pillows. Disappointing
Stayed 2 nights in Oct 2023
Response from Management on Oct 13, 2023
Dear Michele,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.-Sonesta ES Suites Burlington, VT

2/10 Terrible

Yizhar

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Management on Oct 13, 2023
Dear Yizhar,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite with an upper loft. Perfect option as a home base for Stowe, Montpelier and surrounding areas!
Stayed 2 nights in Oct 2023
Response from Management on Oct 13, 2023
Dear Terry,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 9, 2023
Dear Anonymous,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

4/10 Poor

Kim

Travelled with group
Disliked: Cleanliness
A dirty mess
The hotel needs to be cleaned up. The carpet and furniture were very dirty. Even the chairs in the lobby were torn up.
Stayed 1 night in Oct 2023
Response from Management on Oct 9, 2023
Dear Kim,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience. -Sonesta ES Suites Burlington, VT

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thé hôtel is very convenient. The staff is nice and the room was very clean.
Stayed 2 nights in Sep 2023
Response from Management on Oct 9, 2023
Dear Lisa,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! -Sonesta ES Suites Burlington, VT

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The young woman at the front desk was fantastic.
Stayed 1 night in Sep 2023
Response from Management on Oct 4, 2023
Dear Arthur, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.-Sonesta ES Suites Burlington, VT

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sonesta should be embarrassed to own this property or be remotely affiliated with it. Room was not recently renovated, carpet was dirty and stained, fireplace didn't work, TV signal was poor, couldn't get ABC network on TV, 1/2 roll of toilet paper and no backup roll. I can go on but I won't. Just don't stay here!
Stayed 2 nights in Sep 2023
Response from Management on Oct 4, 2023
Dear Kevin,It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. -Sonesta ES Suites Burlington, VT