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Reviews of Baymont Inn & Suites Essex Burlington Area

2.5 out of 5
Baymont Inn & Suites Essex Burlington Area
27 Susie Wilson Road, Essex Junction, VT

Reviews

8.0

Very good

Rating 10 - Excellent. 353 out of 1000 reviews" "
Rating 8 - Good. 407 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Gary - Front Office Manager on Apr 3, 2020
Thank you for taking the time to leave us a positive review. We truly appreciate it!

8/10 Good

Luong

Travelled with family
Liked: Property conditions & facilities, room comfort
Will be back if we have another time visit there.
It was OK. The front office staff, who checked us in when we arrived was very nice person
Stayed 2 nights in Mar 2020
Response from Gary - Front Office Manager on Mar 26, 2020
Thank you for taking the time to leave us a positive review. We truly appreciate it and hope you are able to visit us again. Once again, thank you for choosing to stay with us on your recent trip!

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2020
Response from Gary - Front Office Manager on Mar 22, 2020
Thank you for taking the time to leave us a positive review. We truly appreciate it and are delighted that you enjoyed your time with us. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Gary - Front Office Manager on Mar 18, 2020
Thank you for taking the time to leave us a positive review. We truly appreciate it and are delighted that you enjoyed your stay with us.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Friendly and helpful staff. Clean, comfortable rooms. Nice pool.
Stayed 2 nights in Mar 2020
Response from Gary - Front Office Manager on Mar 17, 2020
Thank you Michele for taking the time to leave us a positive review. We are delighted that you enjoyed your stay with us. We truly appreciate you taking the time to let others know about your positive experience with us. We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Gary - Front Office Manager on Mar 16, 2020
Thank you for taking the time to leave us positive feedback. We truly appreciate it and are delighted to hear that you enjoyed your stay with us.

8/10 Good

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the pool
I was at this hotel for the pool. I was traveling with my son (age 8 and nephew age 9). It was a one day vacation. The staff were amazing. The gentlemen that checked us in was friendly and was joking with the boys. Later in the day the boys were swimming and needed a towel and the lady at the frint desk was quick to get them. Later in the night we need once again to call the front desk as my son felt sick. Thw gentlemen at the front desk found him a basket for the just on case in the night. Overall we had a great experience and time at this hotel. Thank you.
Stayed 1 night in Mar 2020
Response from Gary - Front Desk Manager on Mar 13, 2020
We are delighted to hear that you and the boys enjoyed your stay with us. Our pool is definitely a highlight for many of our guests. Thank you for taking the time to leave us a positive review, we truly appreciate it. We hope to see you again in the future.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The nice Pool was too dirty to use. This was the second visit in a row this happened to me and i know last time was due to them renting the pool to a local birthday party. The water was so murky you could not see the bottom. Also soda machine was empty and a paper cup in my room was dirty with coffee grounds.
Stayed 1 night in Mar 2020
Response from Gary - Front Office Manager on Mar 16, 2020
Thank you for taking the time to leave us feedback. We will take your concerns into consideration and take the necessary steps to rectify them moving forward. We appreciate you taking the time to bring them to our attention.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Gary - Front Desk Manager on Mar 10, 2020
Thank you for taking the time to leave us a positive review. We truly appreciate it and wanted to also take the time to thank you for choosing to stay with us. We hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020
Response from Gary - Front Desk Manager on Mar 8, 2020
Thank you for taking the time to leave us a positive review. We appreciate it and are delighted that you enjoyed your stay with us. Thank you for choosing Baymont Inn & Suites.

8/10 Good

Olya, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, surprisingly spacious rooms. We had a one bedroom 2 bathrooms suite with 2 queens and a king. Plenty of space for a family of 6. Rooms were clean and modern, fully equipped kitchen. Kids enjoyed the pool and a slide. Breakfast very basic though. Overall we were happy with our stay, would recommend.
Stayed 2 nights in Feb 2020
Response from Gary - Front Desk Manager on Mar 4, 2020
Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us and look forward to hopefully seeing you again in the future. Thank you again for choosing to stay with us!

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed in so many ways when pulled back covers you could see someone slept in it already there where dirty dishes in the dishwasher. If there was somewhere else we could of went that night we would have. I think we should of got our money back. When I asked for an extra pillow was told no. And Extra blankets. I would like my money back but the manager was not there to find there was always no one at the desk. Must of been doing something else I have no clue but we weren’t going to wait when we where checking out . So we left without getting our money back so please send us our money back. My number is +18026835173 we where in 316
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Dave, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for downtown burlington and skiing.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Gary - Front Desk Manager on Feb 29, 2020
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

10/10 Excellent

RDM, New Jersey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are very accommodating and nice!! The rooms are clean.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Feb 29, 2020
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pretty good. My only complaint is that the pillows were awful.
Stayed 2 nights in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us, although I am sorry to hear that our pillows were not to your liking. We will see how we can improve upon that in the future. Thank you for the constructive feedback. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suite space with balcony. Clean finishes and furniture. Pillows are small, like decorative throw pillow. Would like a normal sized pillow.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We will take your advice in regards to the pillows into consideration for our future guests. Thank you for the constructive feedback. We hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Gary - Front Desk Manager on Feb 29, 2020
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

8/10 Good

Charlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
The room was clean and comfortable. A little bit noisy, but not excessively so. Very good price.
Stayed 2 nights in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful. It is a well-managed property.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Feb 29, 2020
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

10/10 Excellent

Amy

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
It’s not a 4 star rating...it’s fine, but it’s more like a 3.5.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 4, 2020
Thank you for taking the time to leave us a review. We truly appreciate it. Thank you for choosing to stay with us!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Feb 29, 2020
We are delighted to hear that you enjoyed your stay with us. We look forward to hopefully seeing you again in the future and thank you for taking the time to leave us some positive feedback. We truly appreciate it.

8/10 Good

Trish, Rockland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a comfortable clean hotel at a great price. Stayed here several times
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Dee, Hamden CT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In door pool just great concenient parking. Very family friendly
Stayed 3 nights in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff. Will definitely stay here again
Stayed 2 nights in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Jon, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
It's not going to win any awards, but it's fine for one night or even a few days. I was worried before I arrived that I'd chosen a hotel that was too cheap, it was substantially less expensive than most other hotels in the area on the dates I was staying. But the room was clean and comfortable (though a bit worn), which was all you could really expect for $80 a night. I would stay again if i was in the area and on a budget.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here
There was no hot water and we had to take cold showers after being outside skiing all day. The room smelled like aftershave and we had to sleep with the windows open in February in Vermont. The room was grimy and gross. The kitchen sink sprayer sprayed out two different holes in the handle and leaked into the back of the sink. There was grime on the handles of the fridge/freezer and the light switches. The sheets didn't smell fresh. There was a brownish slime and beard trimmings behind the bathroom sink faucet. Overall, just gross. And when I spoke to the front desk the next morning they told me I should have called them the night before so they could fix the hot water. We had already showered and had arrived late and just wanted to go to sleep. I thought I could tell them the issues in the morning and they'd take care of me. They had no interest in giving me a full refund even though we had a terrible stay. They gave me 25% off which was something but is not satisfactory. When I got home I contacted Hotels.com and explained all of the issues to them and they called the hotel management team to ask for a refund. The hotel said they had trouble with the hot water that night (didn't tell me that when I spoke with them that morning) and that they weren't aware of the other issues (not true, I did tell them). Does it really matter anyway? If a customer had a terrible stay and the room was grimy and there wasn't hot water shouldn't they be refunded? DO NOT STAY HERE
Stayed 1 night in Feb 2020

8/10 Good

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here. Everything was clean and we were so close to downtown burlington!
Stayed 3 nights in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Gee, Worcester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were 7 of us between two suites. It was so nice to share stories, appetizers, and play games in the privacy of our own room. We had such a great time!
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Satisfied
We loved our stay just to let everyone know it is a pet friendly hotel. The people at reception were very kind and willing to help we will return to this hotel without a doubt.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great service. We really enjoyed our stay.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Our stay was comfortable. Bed excellent, nice linens, friendly staff. The pool was fun, particularly the slide! Breakfast was average. Lobby is not much but rooms are good.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!!
Excellent stay!!!!
Stayed 2 nights in Jan 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Kay, Massachusetts

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. it was relaxing.my kids got some pool time. The staff was very professional and courteous. Location is convenient
Stayed 3 nights in Jan 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, very clean, welcoming, nice staff, and great area.
Stayed 2 nights in Jan 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Wonderful service. 🙂. Pool maintained well. I would recommend to others also price was great rooms were spacious.
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
It was fantastic , what i wasnt expecting is the kitchen that was in there , we were very happy with our stay we will definatly stay there again ...
Stayed 1 night in Feb 2020
Response from Gary - Front Desk Manager on Mar 2, 2020
Thank you for taking the time to leave us a review. We truly appreciate it and are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a convenient location, clean, quiet, and reasonably priced.
Stayed 1 night in Jan 2020
Response from Baymont Staff on Jan 31, 2020
Thank you for your kind review and for staying with us. We are happy you enjoyed your stay and hope to host you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very comfortable, nice location, and awesome water slide.
Stayed 1 night in Jan 2020
Response from Baymont Staff on Jan 31, 2020
Thank you for your kind review. Our slide is always a big hit. We hope to host you again soon.