Fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Boston Burlington

2.5 out of 5
Sonesta Simply Suites Boston Burlington
130 Middlesex Tpke, Burlington, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 399 out of 1007 reviews" "
Rating 8 - Good. 368 out of 1007 reviews" "
Rating 6 - Okay. 139 out of 1007 reviews" "
Rating 4 - Poor. 58 out of 1007 reviews" "
Rating 2 - Terrible. 43 out of 1007 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Karen

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property definitely needs an update. Elevator wasn’t working during our stay
Stayed 2 nights in Mar 2024
Response from Neil on Mar 27, 2024
We are looking forward to changes to the hotel occurring in the near future so we hope you will come check us out then! In the mean time our elevators are back up and running! :)

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stat and clean rooms!
Stayed 1 night in Mar 2024
Response from Neil on Mar 25, 2024
Thank you for taking time to rate us! We look forward to hosting you in the future!

10/10 Excellent

JESSMARIE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
It was a great stay very cozy. Only thing was that the elevators were down during my entire stay & it's very inconvenient when on the 2nd floor. Should've been placed on the 1st floor if they asked how much luggage i carried.
Stayed 2 nights in Mar 2024
Response from Neil on Mar 25, 2024
I'm glad you enjoyed your stay with us! We have been trying to place people in the lowest available room due to the inconvenience, we wish we had a lower floor available to make your stay a 6 out of 5! :)

2/10 Terrible

Stephen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This might have been hands now the WORST stay at a hotel I have ever encountered in my life…. My back is still recovering from walking up and down the stairs because I was put on the 3rd floor with no elevator. Didn’t find this out until I checked in, I mean you’d think there would be a discount offered considering the circumstances…. First thing walking to my room There was trash EVERYWHERE on the floor, all McDonald’s wrappers, drink bottles etc.. not to mention a $75 deposit, thinking back on it my mind was blown and it kind sucks I had to stay there… that laundry app is a fraud, I spent $6 right away on two washers that didn’t work and I clicked that the washers had an issue on the app…
Stayed 1 night in Mar 2024
Response from Neil on Mar 25, 2024
We are very sorry to hear you didn't enjoy your stay. The head of housekeeping has been made aware of the issues with your room. Hopefully you will reach out to us about any other issues you had with your stay as we are always looking to improve!

2/10 Terrible

Heather W

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator didn’t work, desk chair was old and completely faded, but the worst was a used condom that a previous occupant of the room left was on the floor by the bed
Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites on Mar 18, 2024
Hello Heather, Thank you for taking a minute to provide us with a review. We sincerely apologize for the issue you experienced during your stay. Your concerns have been shared with our housekeeping team. Rest assured, your comments are taken to heart and we will ensure this is a one-time experience. Thank you for sharing with us and we hope to see you soon.

6/10 Okay

Jennifer

Travelled with partner
Disliked: Property conditions & facilities
Had ants in the room
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites on Mar 18, 2024
Hi Jennifer, Thank you so much for taking a moment to leave us a review. We are so sorry to hear that your room had ants, as we do routinely treat the building for pest prevention. We apologize for the inconvenience and appreciate you letting us know.

8/10 Good

Hip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites on Mar 18, 2024
Thank you for taking a moment to provide us with a review! We hope to welcome you again soon.

10/10 Excellent

Lydia

Excellent
Stayed 1 night in Mar 2024
Response from Neil on Mar 10, 2024
Thank you so much for your review! We hope we can accommodate you very soon!

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was covered in black mold
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites on Mar 7, 2024
Hi Diane, Thank you for providing us with a review. As discussed on the phone, we truly apologize that there was mold in your AC unit. This situation was addressed to prevent it from happening in this room or any others in the future. Thank you for providing your feedback.

6/10 Okay

Mark

Liked: Staff & service
It was ok
Stayed 6 nights in Feb 2024
Response from Sonesta Simply Suites on Mar 1, 2024
Hi Mark, Thank you for taking a moment to provide us with a review for your recent stay. We strive to provide excellent service and accommodations for all of our guests, and it looks as though we fell short on your stay. If there are any details that you would like to review with us, please feel free to contact the hotel. We appreciate your feedback and hope to have you as our guest again soon.

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was poorly cleaned and there were black ants in my room.
Stayed 1 night in Jan 2024
Response from Sonesta Simply Suites on Feb 8, 2024
Hi Shannon, Thank you for taking a moment to provide us with a review. We are truly sorry that you did not have a good stay. We have brought your concerns to our Housekeeping and Maintenance Departments so they can ensure the room is thoroughly reviewed before being used again. We apologize once again and thank you for your feedback.

10/10 Excellent

Robert

Wonderful
Stayed 1 night in Jan 2024
Response from Sonesta Simply Suites on Feb 8, 2024
Good morning Robert, Thank you for taking the time to provide us with a review! We are happy to hear you had a wonderful stay, and we hope to welcome you back again soon!

10/10 Excellent

Amit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sonesta Simply Suites on Jan 30, 2024
Hi Amit, Thank you for your 5 star review! It was wonderful having you as our guest. We hope to welcome you back soon!

8/10 Good

Diane

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Recliner chair was broken with leg sticking out. Called for help to get it in was told Just push it! Never could get CC on tv, didn't bother to call for help. Will definitely NEVER stay here again.
Stayed 1 night in Jan 2024
Response from Sonesta Simply Suites on Jan 30, 2024
Hi Diane, Thank you for providing us with a review for your stay. We are so sorry to hear of the difficulty with your recliner, as we talked about at checkout this is not the level of service we strive to provide or you should expect as a valued Sonesta guest. We truly apologize for the lack of assistance and appreciate you taking the time to provide us with your feedback.

6/10 Okay

Douglas

Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites on Jan 30, 2024
Hi Douglas, Thank you so much for taking the time to provide us with a review. We strive to provide an excellent stay for all of our guests. If there are any details of your stay that you are willing to share with us, please feel free to contact our General Manager. Thank you for staying and we hope to welcome you back again soon!

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sonesta Simply Suites on Jan 30, 2024
Hi Liam, Thank you for taking the time to provide us with a review! We are so happy to hear you had a 5 star stay, and hope to welcome you back again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Guest
Very pleasant and comfortable hotel.
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites on Jan 25, 2024
Hello,Thank you for taking the time to provide us with a review of your recent stay. We are so happy to hear you had a good experience with us! Thank you for the feedback and we hope to welcome you back again soon.

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Some problems, but a reasonable price.
Very frustrating "water saving"showerhead. Water flow is so restricted, I had to triple my shower time, to rinse off the soap used during shower. VERY low water flow. The old fashioned thru the wall type A/C and Heat was quite noisy, as it came on, and went off.. again and again. Lots of compressor noise, and fan noise. For the first 2 days, I was either hot or cold. The thermostat on the wall, was just there for show, as after two days, I just shut it off, and only used the thermostat on the A/C heat unit. Silly. That thermostat appeared not to be connected to the A/C unit at all. Wi Fi was difficult to connect to. Tv "cable" or whatever it was, had no "Guide" that I could find..on the TV or a printed one. So, the overall rating was not too harsh, as the price was good for a unit with good kitchen amenities ... full size fridge, microwave, ice maker, even a dish washer, for a reasonable price
Stayed 7 nights in Dec 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Hello Brian, Thank you for leaving us with a review of your recent stay. We truly apologize for any inconvenience you experienced with your room. The showerhead should not have restricted water flow, and we have addressed the issue in your room, as well as the noisy A/C. Should you visit us again, please do reach out to our Management team so we may ensure your room is perfect. Thank you again for your feedback!

10/10 Excellent

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and activities
Response from Sonesta Simply Suites on Feb 8, 2024
Hi Yan, Thank you for taking the time to provide us with a review! We are so happy to hear it was a good stay and you enjoyed our location. We hope to see you again soon!

8/10 Good

Derek B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Neil on Dec 18, 2023
We are so excited to see that you enjoyed your stay and we appreciate you taking the time to rate us! We look forward to your next stay with us!

6/10 Okay

Jay

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Neil on Dec 18, 2023
Looks like from your rating you were happy with your stay, but in some areas we did not meet expectations. For that we apologize. If you'd like to reach out to us on where we can improve for your next visit with us that would be amazing! We take guest feedback seriously!

8/10 Good

Monique

Response from Sonesta Simply Suites on Feb 8, 2024
Hi Monique, Thank you for taking the time to provide us with a review. We are happy to hear you had a good stay and hope to welcome you back soon!

8/10 Good

KEISUKE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sonesta Simply Suites on Dec 13, 2023
Good afternoon, Thank you for taking the time to provide us with a rating for your recent stay. We hope to welcome you back soon!

6/10 Okay

David

Response from Sonesta Simply Suites on Feb 8, 2024
Hi David, Thank you for your review of your recent stay. If there are any details of your stay you would like to provide, please feel free to speak with our General Manager, Talia. We hope to have you as our guest again soon!

6/10 Okay

Todd

Stayed 1 night in Nov 2023
Response from Neil on Dec 15, 2023
Thank you for taking the time to give us a rating! If you have any feedback please reach out and we hope to see you again soon!

6/10 Okay

Gunes

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The heating system was really outdated. It was blowing air all night and the curtains had to be left open so they did t blow up in the air. There was an incident where the police fire department and ambulance showed up and woke us up at the weee hours of the morning with the lights and noise and we couldn’t go back to sleep. Our room was facing the entrance of hotel. This made for an uncomfortable stay since the whole purpose was for us to be close to the hospital the night before our surgery ! Sometimes it’s the little things that matter…
Response from Sonesta Simply Suites on Feb 8, 2024
Good morning, Thank you for providing us with a review of your stay. We apologize for the inconvenience of the medical emergency hat occurred during your stay. It is our goal for all guests to have a restful and pleasant stay with us, especially before surgery. We apologize hat his situation took place while you were our guest and hope to have you back again for an opportunity to make it up to you.

10/10 Excellent

Cherise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet, walking distance to coffee shops, mall and grocery store, hospitable staff. Washers were all broken.
Response from Neil on Dec 15, 2023
We are so happy you enjoyed your stay! Next time you come see us they should be up and running!

10/10 Excellent

JUMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Neil on Dec 15, 2023
Thank you so much for the 5 out of 5 ranking! We look forward to your next booking!

10/10 Excellent

Cherise

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Clean room. Quick cleaning or repairs made when requested.
Stayed 14 nights in Nov 2023
Response from Sonesta Simply Suites on Nov 29, 2023
Hi Cherise , Thank you for providing us with a review! We're so happy to hear that you had a good experience and we hope to welcome you back soon.

2/10 Terrible

Sharon

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had to cancel the reservation, because despite reserving a wheelchair accessible room, the hotel was not accessible in the slightest. They did not have a wheelchair accessible room, they did not even have a wheelchair accessible door to the hotel - just a heavy pull glass door to a narrow foyer and another heavy pull door to a tiny inaccessible foyer. The front desk was apologetic and perfectly nice, but it’s impossible to make available what doesn’t exist.
Stayed 5 nights in Nov 2023
Response from Neil on Dec 15, 2023
Thank you for staying with us and taking the time to share your feedback. We are very sorry for any inconvenience you may have experienced during your time with us. The hotel management team has been advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Neil on Dec 18, 2023
Thank you so much for your rating! We aim to impress and look forward to your next reservation at our location!

10/10 Excellent

Cherise

Liked: Amenities
Hospitable, near coffee shops, grocery store, safe area. Clean, comfortable rooms. Quick to make any repairs. We stayed here for over a month and were very content with our accommodations.
Stayed 13 nights in Oct 2023
Response from Sonesta Simply Suites on Nov 29, 2023
Thank you, Cherise! We are happy to hear you had a comfortable stay. Thank you for being our valued guest!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed 1 night, the staff was very friendly and accommodating. Room was comfortable and quiet.
Stayed 1 night in Nov 2023
Response from Neil on Dec 15, 2023
We are so happy you enjoyed your stay with us! Our staff tries very hard to keep all our guests satisfied and reviews like yours show that we are heading in the correct direction! We hope to see you again soon!

8/10 Good

Craig

Business traveller
Liked: Staff & service, room comfort
Quick meeting
It was in a great area.. the building is adequate an average cleanliness in the room. The halls an be elevator were soiled some but acceptable. I would stay again.
Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites on Nov 29, 2023
Hi Craig, Thank you for taking a moment to provide us with a review! We completely understand that our carpets are in tough shape, and we look forward to starting some renovations soon. In the meantime, we appreciate the feedback and hope to welcome you back again soon!

4/10 Poor

Peter

Business traveller
Disliked: Property conditions & facilities
Avoid Sonesta
I've stayed at a number of hotels in the area for business. Seems like anything with the Sonesta name attached to it is a bad sign . They charge for late departure, not really in good shape
Stayed 2 nights in Sep 2023
Response from Neil on Dec 15, 2023
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. We noted your concerns and have discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations.

8/10 Good

Ruth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay I needed to be close to Lahey Hospital. The hotel was a bit hard to find at first (it's behind two other hotels, up a little hill, and around a left corner). But once I found it, the location worked out fine The room was set up nice, wirh a cool desk area. The room was clean and the bed was comfortable. If you need a decent cheaper place to stay near Lahey I would recommend it.
Stayed 2 nights in Sep 2023
Response from Neil on Dec 18, 2023
Thank you for taking the time to write us a review! We are very happy to hear you enjoyed your stay overall! We look forward to your next visit!

8/10 Good

Raymundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
The room was bigger than I expected and had a kitchen, It was clean and quiet, Overall, not bad at all.
Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Good morning Raymundo, Thank you so much for taking the time to lrave us with a review. We are so happy to hear that you found the property to be clean and quiet and you enjoyed your stay. We hope to welcome you back again soon!

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Neil on Dec 15, 2023
We are sorry to see that your stay was less than enjoyable. If you have any feedback or comments about what went wrong with your stay please reach out. We take out customer comments seriously!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Neil on Dec 15, 2023
Thank you so much for the high rating! We are always glad to see that our guests are enjoying their time with us. Hope to see you again soon!

2/10 Terrible

Robert

Stayed 1 night in Oct 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Hi Robert, Thank you for providing us with a score for your recent stay. We are sorry to see that we did not meet your expectations. If there are any details regarding your stay that you would like to share with us, please feel free to reach out to our General Manager. Thank you again for your review.

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Thank you for leaving us with a review! We are so happy to hear you had a good stay. We hope to see you again soon!

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property needs some updating. I stayed on 2nd floor. Hallway carpet had bleached spots in several areas. Fitness room equipment was in need of repairs. Outside of property and parking area was in good condition.
Stayed 4 nights in Oct 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Hi Carl, Thank you for taking the time to provide us with a review of your recent stay. We apologize that the conditions were less than desirable, and understand that our valued guests are looking for an updated product. We anticipate an upcoming renovation and hope to welcome you back soon!

10/10 Excellent

Jason

Stayed 1 night in Oct 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Hi Jason, Thank you for taking the time to provide us with a review of your stay! We are happy to see that you enjoyed your stay. We hope to see you again soon.

4/10 Poor

Hrishi

Travelled with family
Disliked: Amenities, property conditions & facilities
Not worth the price. .
Stayed 2 nights in Oct 2023
Response from Neil on Dec 15, 2023
We are very sorry that your stay didn't meet your expectations! October is a very busy month for the area, and tends to increase pricing in general due to demand!We hope you will give us another chance during the year!

4/10 Poor

Ruth

Stayed 1 night in Oct 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Thank you for providing us with a score for your recent stay. We are sorry to see that we did not meet your expectations. If there are any details regarding your stay that you would like to share with us, please feel free to reach out to our General Manager. Thank you again for your review.

6/10 Okay

Viashanti

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place had mold around the bathroom sink furnature was worn down look like it was chiped and banged up the paint was chipping in the bathroom the person above me was jumping all day and night at 1 point sound like they were coing to come straight thru the ceiling and it stinks smelled like they tried to clean but it had an old stale smell mixed with mildew. They need to renovate or gett ppl who know how to clean properly
Stayed 3 nights in Oct 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Hi Viashanti, Thank you for taking the time to provide us with a review. We truly apologize that you did not enjoy your stay. Though our rooms are thoroughly clean, we do acknowledge that the room is an older product. We appreciate your feedback.

6/10 Okay

Christopher

Stayed 1 night in Oct 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Hi Christopher, Thank you for taking the time to provide us with a review. We hope you enjoyed your stay with us, and if there are any details of your stay that you would like to share with us, please feel free to reach out to our Management team.

10/10 Excellent

MAtthew

Stayed 2 nights in Oct 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Matthew, Thank you for leaving us with a review! We are so happy to hear you had a good stay. We hope to see you again soon!

10/10 Excellent

Russell

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sonesta Simply Suites on Dec 19, 2023
Thank you for leaving us with a review! We are so happy to hear you had a good stay. We hope to see you again soon!