Outdoor pool

Reviews of The Aquarius Casino Resort, BW Premier Collection

3.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 2510 out of 5833 reviews" "
Rating 8 - Good. 1662 out of 5833 reviews" "
Rating 6 - Okay. 816 out of 5833 reviews" "
Rating 4 - Poor. 461 out of 5833 reviews" "
Rating 2 - Terrible. 384 out of 5833 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from s on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Bathrooms were a little too small.
Stayed 3 nights in Apr 2024
Response from s on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Belinda

Liked: Cleanliness
Our room was not cleaned, we had to ask for towels.
Stayed 2 nights in Apr 2024
Response from s on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Smoking smell.
Stayed 2 nights in Apr 2024
Response from s on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jay

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from s on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michael, San pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I understood this is one of old hotel. But the it was not that bad based upon the price wise. Good Restaurants & Clean circumstances. Looking for the room with jacucci, but they did not. The Only thing I like to mention to you was, Nosie protections were not good. I heard the other room's conversation.
Stayed 1 night in Apr 2024
Response from Justine on Apr 23, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The property was conveniently located and whole it did have a river virw it was at an angle with no balcony. A balcony riverview would have been nicer.
Stayed 2 nights in Apr 2024
Response from Justine on Apr 24, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.None of our rooms have balconies.

10/10 Excellent

Karon

Liked: Cleanliness, amenities
Lots of choices of places to eat. Clean rooms and casino. Scenic views
Stayed 1 night in Apr 2024
Response from Summer on Apr 23, 2024
Thank you for your feedback.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
the check in was Quick room was great with nice view of the River
Stayed 2 nights in Apr 2024
Response from Summer on Apr 23, 2024
Thank you for your feedback.

8/10 Good

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on the Colorado river with nice restaurants,gaming and water taxi service
Stayed 1 night in Apr 2024
Response from s on Apr 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Susan Sisson

Travelled with partner
Liked: Amenities
Disliked: Staff & service
The people at the craps table were not happy or friendly made the experience not worth the money
Stayed 2 nights in Apr 2024
Response from s on Apr 23, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Justin

Travelled with pets, Travelled with partner
Disliked: Staff & service
When booking my stay, I searched for properties that were pet friendly Expedia showed The Aquarius Casino Resort, BW Premier Collection as pet friendly. After checking into the hotel, they told me I couldn't have my dog as they weren't pet friendly. They wouldn't refund my money as it was booked through Expedia.
Stayed 1 night in Apr 2024
Response from s on Apr 23, 2024
Thank you for your feedback.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Apr 2024
Response from Summer on Apr 23, 2024
Thank you for your feedback.

10/10 Excellent

donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service at the cafe was awful. Super slow
Stayed 2 nights in Apr 2024
Response from Justine on Apr 22, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

humberto, Lake Forest

Stayed 2 nights in Apr 2024
Response from Summer on Apr 23, 2024
Thank you for your feedback.

8/10 Good

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from s on Apr 23, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Daniella

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Casino has terrible ventilation and the smoke is so heavy it's suffocating. The rooms are better but it's impossible to escape.
Stayed 1 night in Apr 2024
Response from s on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Keisha

Travelled with family
Disliked: Staff & service, amenities
My room was hot, I called the front to ask them to send someone to come look at the air or fix it for us but nobody ever came. The room was u comfortable and was hard to sleeo
Stayed 2 nights in Apr 2024
Response from s on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was prolly the worse stay ever the room keys wouldn't work and the room looked like it wasn't properly cleaned with other people's belongings. ( Have pictures of it) Pillows had black marks and yellow stains all over them and I notified the front desk multiple times. Tv wasn't working and took forever for someone to check it. I understand that they get busy but waiting 5 hours for someone to check and that was because I went downstairs to see what was going on after calling from my room. Overall experience was horrible
Stayed 3 nights in Apr 2024
Response from s on Apr 21, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Geraldine

Travelled with family
I was given an outdated room, which was supposed to have a King bed, they changed it to 2 queens. Room looked very outdated. The elevators took more than 15 minutes to get to my floor to go to bottom floor for check out.
Stayed 1 night in Apr 2024
Response from s on Apr 21, 2024
Thank you for your feedback.

8/10 Good

Kerry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service lack of transportation to other casinos
Stayed 2 nights in Apr 2024
Response from Summer on Apr 21, 2024
Thank you for your feedback.

10/10 Excellent

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Aquarius never disappoints.
Stayed 1 night in Apr 2024
Response from Summer on Apr 21, 2024
Thank you for your feedback.

6/10 Okay

Lana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Justine on Apr 22, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Summer on Apr 21, 2024
Thank you for your feedback.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justine on Apr 22, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, devious food
Stayed 2 nights in Apr 2024
Response from Summer on Apr 21, 2024
Thank you for your feedback.

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythlng was spotless and the food delicious !
Stayed 1 night in Apr 2024
Response from Summer on Apr 21, 2024
Thank you for your feedback.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome experience, never disappoints.
Stayed 1 night in Apr 2024
Response from s on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from s on Apr 21, 2024
Thank you for your feedback.

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visit to Laughlin and we enjoyed the Aquarius Hotel Casino for its location, cleanliness, friendly staff (front desk, servers, table games, etc.) Great spot!
Stayed 2 nights in Apr 2024
Response from s on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Travelled with family
The mall across the street could use more shops
Stayed 1 night in Apr 2024
Response from s on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flowers are beautiful and the staff was very nice
Stayed 1 night in Apr 2024
Response from s on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Oleg, Reseda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful hotel.
Stayed 2 nights in Apr 2024
Response from s on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Henri

Travelled with family
Average room and property, Laughlin in general is old and tired and many of the hotels could use a facelift good deal for the price though!
Stayed 1 night in Apr 2024
Response from Justine on Apr 19, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

Cynthia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The was an awful smell. Old property needs updating. Most basic room you will find in a hotel. Gave a very motel vibe
Stayed 1 night in Apr 2024
Response from s on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Felecia, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from s on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from s on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice newish resort. I'm glad I picked it instead of my first choice 😉
Stayed 1 night in Apr 2024
Response from Summer on Apr 17, 2024
Thank you for your feedback.

4/10 Poor

Cindy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We didn’t like the smoke in the casino. The check in was in the casino and you have to walk thru there to restaurants. Even though I showed my ID, the clerk had an entirety different person when she gave me my room. I asked for a receipt at checkout and got one… but it was for a different person.
Stayed 2 nights in Apr 2024
Response from Summer on Apr 17, 2024
Thank you for your feedback.

8/10 Good

Tony

Travelled with group
Liked: Staff & service
T
Stayed 3 nights in Apr 2024
Response from Summer on Apr 17, 2024
Thank you for your feedback.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ate at two of the restaurants on property...food and atmosphere good. Room was quiet. Staff was accommodating.
Stayed 1 night in Apr 2024
Response from Justine on Apr 16, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

YOLANDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overnight stay. Coffee maker, fridge and large rooms. Great parking and close to everything.
Stayed 1 night in Apr 2024
Response from Summer on Apr 16, 2024
Thank you for your feedback.

10/10 Excellent

Tammi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Aquarius has become our go to in Laughlin.
Stayed 1 night in Apr 2024
Response from s on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Summer on Apr 15, 2024
Thank you for your feedback.

4/10 Poor

Fernando

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great in general
Stayed 2 nights in Mar 2024
Response from Summer on Apr 15, 2024
Thank you for your feedback.

2/10 Terrible

CLAUDIA YOONI

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justine on Apr 16, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

James

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Summer on Apr 15, 2024
Thank you for your feedback.

10/10 Excellent

brooke

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Valet was super quick and the stay was great!
Stayed 1 night in Apr 2024
Response from s on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lori

Travelled with group
Liked: Staff & service, amenities
Room was clean and bed was comfortable. It’s dated but that’s the fun of it. Reasonably priced.
Stayed 1 night in Apr 2024
Response from Summer on Apr 14, 2024
Thank you for your feedback.

8/10 Good

Glen, Newport Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was great, the staff was great, and it's a really nice hotel. The only downsides were... 1) Still required to pay the pesky daily resort fee, and I don't know what that includes. 2) Wifi, which I needed to use in the room, was advertised as free. However, when signing in, the free option is at 5MB. It was so slow that I went back to using my cell phone (and the hotel was not crowded at all, so there weren't a bunch of people using it).
Stayed 1 night in Apr 2024
Response from Summer on Apr 14, 2024
Thank you for your feedback.