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Home2 Suites by Hilton Amherst Buffalo – Avis

3 out of 5
Home2 Suites by Hilton Amherst Buffalo
3820 Ridge Lea Rd, Buffalo, NY

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 600 avis sur 1009." "
Note de 8 – Bien, d’après 258 avis sur 1009." "
Note de 6 – Acceptable, d’après 64 avis sur 1009." "
Note de 4 – Médiocre, d’après 41 avis sur 1009." "
Note de 2 – Terrible, d’après 46 avis sur 1009." "

8,8/10

Propreté

9,0/10

Service et personnel

9,0/10

Commodités

9,0/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Yves

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything you can hope for
Séjour de 1 nuit en septembre 2023
Natasha- Front Desk Manager a répondu le 18 déc. 2023
Yves, I wanted to say thank you for your recent stay here at our hotel. We are thrilled you enjoyed your stay with us! We’re proud you chose us here at the Home2Suites, and we can’t wait to welcome you back again soon!

10/10 – Excellent

NITIN

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So far so good
Séjour de 1 nuit en mai 2024

8/10 – Bien

Padmini

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff at the front desk (Mohammed)was very helpful
Séjour de 2 nuits en mai 2024

8/10 – Bien

MARK, PORT MATILDA

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Very nice hotel. Comfortable, clean, nice staff. A few deficiencies, however: Bathroom mirror lighting is terrible, not adequate for shaving. Bathroom sink draining very slowly. Toilet seat very loose, ready to fall off. Desk chair not readily adjustable and uncomfortable.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Patricia

Voyage en famille, Voyage avec des animaux de compagnie
Overall the stay was great. Breakfast foods were good but the breakfast area was quite dirty towards the end of the breakfast hours. Although The issue was resolved, the room was not as cleaned as we would hope. Pulling out the sofa bed revealed a pee stained mattress pad as well as crumbs and dust under the couch that looked like it had been there a while.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Joanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was close to University of Buffalo and the food was reallly good. The one thing was that the receptionist checking us looked down at her keyboard while talking to me.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Sara

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was fantastic. Loved that we could separate the king bed from the fold out couch for a little privacy. Only con was the $250 hold. I was expecting $50 as that seems to be the norm and was a bit shocked when I found out it was $250
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Amy

Voyage en famille
Fui a visitar las cataratas del Niagara con mi Familia. La atención fue muy mala desde que llegamos, la habitación estaba sucia, el baño especialmente y adicional a esto al dormir nos conseguimos con dos garrapatas ( pulgas de perro) en la cama. Al siguiente día hablé con la recepcionista del hotel y su respuesta fue bastante cortante sin darnos ningún tipo de solución efectiva a nuestro reclamo. No me gusto el hotel y no volvería. Tampoco lo recomiendo.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Sofia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Danielle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Tonia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the welcoming feeling from the staff. I would definitely stay here again
Séjour de 3 nuits en mai 2024
Front Office Manager, Natasha a répondu le 22 mai 2024
Tonia, Thank you for your recent stay here at Home2Suites by Hilton. We are happy to hear that you enjoyed your stay here. We hope to see you again soon!

8/10 – Bien

Penny

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great value and convenient
Séjour de 3 nuits en mai 2024
Front Office Manager, Natasha a répondu le 22 mai 2024
Penny, Thank you for your recent stay here with us sat the Home2Suites by Hilton. We are glad to hear you enjoyed your stay here with us and we hope to see you again soon!

10/10 – Excellent

Frank, Malverne

Voyage en famille
Points forts : État et installations de l’hébergement
Clean and roomy
Séjour de 2 nuits en mai 2024
Front Office Manager, Natasha a répondu le 22 mai 2024
Frank, Thank you for your recent stay here at Home2Suites by Hilton. We appreciate your business and we hope to see you again soon!

4/10 – Médiocre

Kokab

Voyage en famille
Points forts : Commodités
We stayed in this beautiful suite room but the people staying right above us was terrible. They were teenager groups all day on 18th May and all night they were running, banging floor and playing soccer till 4am. We have complained 3 times a d i went upstairs and knocked on the door 4am too but nobody opened the door but few rooms down one lady was walking to me and started asking. E why i am here on this room door. She was related to the children in room and she started arguing with me and following me to the main Reception and not allowing me talking to the reception. She was so annoying saying sorry instead she was getting upset at me.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Baidmati

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was cleaned and very suitable
Séjour de 1 nuit en mai 2024
Front Office Manager, Natasha a répondu le 22 mai 2024
Baidmati, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your honest feedback and we are thrilled you enjoyed your stay and we can't wait to see you again!

6/10 – Acceptable

Becky

Voyage en famille avec de jeunes enfants
Average stay. Staff was not very friendly at front desk. One particular staff member (older lady with an accent) was very loud and constantly raising her voice at another female worker at the front desk. She seemed very frantic all the time and like there was a lot of stuff happening that no one knew how to deal with. It was awkward and unprofessional. Fire alarm went off due to toaster smoking at breakfast buffet. No one ever communicated to us during the evacuation and being on the 5th floor with a small child, we had no idea what was going on. Hotel itself was very noisy- many sports teams staying there and the hallways were loud at night. It was decent for the purpose we needed it for- a one night stay over the border, as we came over from Canada for a quick shopping trip. A bit pricey for the experience we got.
Séjour de 1 nuit en mai 2024
Front Office Manager, Natasha a répondu le 22 mai 2024
Becky, Thank you for your recent stay here at the Home2Suites by Hilton. We are truly sorry that you did not enjoy your stay. We hope you will give us another chance in the future.

10/10 – Excellent

Bryan

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Front Office Manager, Natasha a répondu le 16 mai 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

8/10 – Bien

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The breakfast options could have been more appetizing.
Séjour de 2 nuits en mai 2024
Front Office Manager, Natasha a répondu le 16 mai 2024
Bryan, Thank you for your recent stay here with us at the Home2Suites by Hilton. Thank you for your honest feedback, we are currently adding new and diverse options to breakfast. We hope to see you again soon!

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The front desk staff was welcoming and helpful. Great hotel location.
Séjour de 2 nuits en mai 2024
Front Office Manager, Natasha a répondu le 16 mai 2024
Joseph, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are so glad you enjoyed your stay and we hope to see you again soon!

8/10 – Bien

Dudlime

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient clean stay
Séjour de 2 nuits en mai 2024
Front Office Manager, Natasha a répondu le 16 mai 2024
Dudlime, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 – Excellent

Brenda, Uhrichsville

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had wonderful stay, the breakfast was amazing they had everything you would want to eat and then some. Pet friendly i loved that. Parking and getting your luggage cart was convenient. Most Definitely would stay at Hilton Home2 hotels
Séjour de 2 nuits en mai 2024
Front Office Manager, Natasha a répondu le 16 mai 2024
Brenda, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 – Excellent

Juan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place to stay 👌
Séjour de 2 nuits en mai 2024
Front Office Manager, Natasha a répondu le 11 mai 2024
Juan, Thank you for your stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

6/10 – Acceptable

Joe

Voyage en famille
breakfast was slow and not very good. room wasn’t very clean hotel has electric charging stations
Séjour de 1 nuit en mai 2024
Front Office Manager, Natasha a répondu le 6 mai 2024
Joe, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are truly sorry that we missed the mark with our complimentary breakfast. Thank you for your honest feedback as will use this to improve. We hope you will give us a chance again in the future!

10/10 – Excellent

Yesenia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean
Séjour de 1 nuit en mai 2024
Front Office Manager, Natasha a répondu le 6 mai 2024
Yesenia, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

8/10 – Bien

mary lynn

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Front Office Manager, Natasha a répondu le 6 mai 2024
Mary Lynn, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 – Excellent

Shawnee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Front Office Manager, Natasha a répondu le 6 mai 2024
Shawnee, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad that you enjoyed your stay and we hope to see you again soon!

10/10 – Excellent

Jessica

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff at front desk were very welcoming and rooms were clean. Pillows could use some replacement but everything else was good.
Séjour de 1 nuit en avril 2024
Front Office Manager, Natasha a répondu le 1 mai 2024
Jessica, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your business and want to thank you for your honest feedback. We are thrilled you enjoyed your stay, and we do apologize about the pillows. We hope to see you again soon!

8/10 – Bien

Melquisedec

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ok
Séjour de 1 nuit en avril 2024
Natasha a répondu le 1 mai 2024
Melquisedec, Thank you for your recent stay here at the Home2Suites by Hilton. We appreciate your feedback and we hope to see you again soon!

10/10 – Excellent

Nooruddin, East Brunswick

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location, clean rooms.
Séjour de 1 nuit en avril 2024
Front Office Manager, Natasha a répondu le 1 mai 2024
Nooruddin, Thank you for your recent stay here at the Home2Suites by Hilton. We are thrilled to hear you enjoyed your stay with us. We hope to see you again soon!

8/10 – Bien

Taylor

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Would be 5 stars other than the kids from a hockey tournament running up and down the halls, banging on doors late into the night with staff addressing the noise. Loved the breakfast and our room.
Séjour de 3 nuits en février 2024
Natasha- Front Office Manager a répondu le 25 avr. 2024
Taylor, Thank you for your recent stay here with us at the Home2Suites by Hilton. We apologize for the inconvenience of the hockey kids being disruptive. We appreciate your feedback. Thank you and we hope to see you again soon!

6/10 – Acceptable

Vaughn

Voyage en famille
Points faibles : État et installations de l’hébergement
In a convenient location, but walls are super thin and so it’s very loud. Room needed some TLC as cabinets rattled when you walked and the adjoining door to the room next door had a broken handle and cracked walls around it. Deposit for incidentals was also $250- when asked it was to “deter locals from staying for long periods of time”.
Séjour de 1 nuit en avril 2024
Front Office Manager, Natasha a répondu le 22 avr. 2024
Vaughn, Thank you for your stay here at Home2Suites. We apologize for the inconvenience of our walls being too thin and other guests being disruptive. We do have a 250 incidental hold in order to deter everyone including locals from throwing parties in our suites. The email with your reservation confirmation does state that there is a hold. It is something we can void for you at check in upon request. Thank you for your feedback!

6/10 – Acceptable

Julie

Voyage en famille
Points forts : Service et personnel
It's a decent option for a quick stay.
Séjour de 1 nuit en avril 2024
Front Office Manager, Natasha a répondu le 21 avr. 2024
Julie, Thank you for your recent stay with us here at the Home2Suites by Hilton. We appreciate your feedback!

6/10 – Acceptable

Danielle

Séjour de 1 nuit en avril 2024
Natasha- Front Office Manager a répondu le 20 avr. 2024
Danielle, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback, and we are truly sorry we missed the mark during your stay. We hope we can have a chance in the future to make this right for you.

6/10 – Acceptable

M

Voyage en groupe
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
The location of this hotel is excellent as it is close to all if not most shopping areas. There is free parking for guests and the staff were friendly. Unfortunately, while I wasn't expecting a luxurious stay, it was difficult to get any good rest in as the walls and floors of the place is very thin and you can hear everyone's movement of the surrounding rooms. It is a family focused hotel so there were many children running up and down halls and yelling through the rooms (not the fault of the hotel but something to keep in mind). The beds were very squeaky and did not exactly feel stable and all the pillows were very flat. I do feel the hotel does need some updating to better provide a restful stay. It was good enough for a 2 night stay but would not recommend for longer.
Séjour de 2 nuits en avril 2024
Front Office Manager, Natasha a répondu le 17 avr. 2024
M, Thank you for your recent stay here with us at the Home2Suites by Hilton. We appreciate your sincere feedback, and we will certainly look into ways we can improve the bedding and pillows in the rooms. Thank you and we hope you will give us another chance in the future!

8/10 – Bien

Khurshid

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed for one night, the staff was friendly and the breakfast was good.
Séjour de 1 nuit en avril 2024
Front Office Manager, Natasha a répondu le 17 avr. 2024
Khurshid, Thank you for your recent stay here with us at the Home2Suites by Hilton. We truly appreciate your feedback and we hope to see you again soon!

10/10 – Excellent

Faye

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly and helpful staff.. Throughly enjoyed our stay.. Will be back.
Séjour de 2 nuits en avril 2024
Front Office Manager, Natasha a répondu le 13 avr. 2024
Faye, Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate the positive feedback. Thank you for taking the time to share with us! We hope to see you again in the future!

6/10 – Acceptable

Matthew

Voyage en famille avec de jeunes enfants, Voyage en famille
Room wasn’t the cleanest. Did not have advertised amenities.
Séjour de 3 nuits en avril 2024
Front Office Manager, Natasha a répondu le 10 avr. 2024
Matthew, Thank you for your recent stay here at the Home2Suites by Hilton. Please reach out to us as we'd like to learn more about what amenities we advertised that we did not have.

10/10 – Excellent

Oladimeji

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2024
Front Office Manager, Natasha a répondu le 7 avr. 2024
Oladimeji, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

10/10 – Excellent

Cari

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Front Office Manager, Natasha a répondu le 7 avr. 2024
Cari, Thank you for your recent stay here with us at the Home2Suites by Hilton. We are glad you enjoyed your stay and we hope to see you again soon!

2/10 – Terrible

kimberly

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et commodités.
Lazy staff and obnoxiously noisy neighbors.
Séjour de 2 nuits en mars 2024
Front Office Manager, Natasha a répondu le 7 avr. 2024
Kimberly, Thank you for your stay here at the Home2Suites by Hilton. We are truly sorry that we missed the mark during your stay. We hope that next time you can stop by the desk and let us know so we can have chance to rectify the situation.

10/10 – Excellent

Dhara

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My family and I had an enjoyable and memorable stay at this Hilton location, thanks to the incredible customer service by two of their staff members - Kristen and Sheeba. Kristen went above and beyond to resolve the room accommodation issue that I encountered upon arrival. She was relentless in her efforts to ensure that my family and I received the room we reserved, and remained committed to responding to our requests and concerns in an expeditious manner throughout our stay. She was extremely helpful and knowledgeable. Her passion for delivering exceptional customer service was evident. Sheeba aka Mama Sheeba made my stay feel like I was with family. Her infectious smile and kindness greeted me each morning at breakfast and throughout the day. Sheeba worked tirelessly to ensure the breakfast area was clean and replenished. I will most certainly return to this hotel because of Kristen and Sheeba.
Séjour de 2 nuits en mars 2024
Front Office Manager, Natasha a répondu le 1 avr. 2024
Dhara, Thank you for your recent stay here at the Home2Suites by Hilton Amherst. We are absolutely delighted to hear that Kristen and Sheba were awesome during your stay! We appreciate team member recognition. Thank you for taking the time to make sure Kristen and Sheeba were given credit. We appreciate your feedback and we can't wait to have you guys back again!

10/10 – Excellent

Derrick

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Natasha- Front Office Manager a répondu le 3 avr. 2024
Derrick, Thank you for your recent stay here at the Home2Suites. We are glad that you enjoyed your stay here with us. We hope to see you again soon!

10/10 – Excellent

Carmen

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Excellent location
Séjour de 1 nuit en mars 2024
Front Office Manager, Natasha a répondu le 1 avr. 2024
Carmen, Thank you for your stay here with us at the Home2Suites! We are happy to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 – Excellent

Alison

Séjour de 2 nuits en mars 2024
Front Office Manager, Natasha a répondu le 21 avr. 2024
Alison,Thank you for your stay here with us at the Home2Suites by Hilton. We appreciate your feedback, and we hope to see you again soon!

6/10 – Acceptable

Leisha, Simcoe

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a perfect location for what we were planning on doing. There breakfast was so crowded that we could not get any food, we attempted multiple different times in the morning.
Séjour de 1 nuit en mars 2024
Front Office Manager, Natasha a répondu le 1 avr. 2024
Leisha,Thank you for your recent stay here at the Home2Suites by Hilton. We apologize about the inconvenience of breakfast being so busy during your stay. We hope you will give us another chance in the future.

8/10 – Bien

Ana lorena

Séjour de 1 nuit en mars 2024
Natasha- Front Office Manager a répondu le 20 avr. 2024
Ana Lorena,, Thank you for your stay here at Home2Suites by Hilton. We appreciate your feedback and we hope to see you again in the future!

8/10 – Bien

Shivani

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay
Séjour de 1 nuit en mars 2024
Front Office Manager, Natasha a répondu le 1 avr. 2024
Shivani, Thank you for your stay here with us at the Home2Suites! We are delighted to hear that you had a great stay! We hope to see you again soon!

8/10 – Bien

Tammy

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the adjoining rooms. Front desk ladies were very pleasant and helpful. Free breakfast was fantastic with tons of options. Only issue is the room was a bit dated but everything else perfect!
Séjour de 1 nuit en mars 2024
Front Office Manager, Natasha a répondu le 1 avr. 2024
Tammy,Thank you for your stay here with us at the Home2Suites! We are thrilled to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 – Bien

Susan

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyable stay.
Séjour de 2 nuits en mars 2024
Front Office Manager, Natasha a répondu le 27 mars 2024
Susan, Thank you for your recent stay here at the Home2Suites. We are thrilled to hear you enjoyed your stay. We hope to see you again soon!

10/10 – Excellent

Cheryl

Séjour de 1 nuit en mars 2024
Natasha- Front Office Manager a répondu le 3 avr. 2024
Cheryl, Thank you for your recent stay here at the Home2Suites. We are glad that you enjoyed your stay here with us. We hope to see you again soon!