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Reviews of Lennox Hotel Buenos Aires

4 out of 5
Lennox Hotel Buenos Aires
Talcahuano 52, Buenos Aires, Capital Federal

Reviews

8.4

Very good

Rating 10 - Excellent. 353 out of 833 reviews" "
Rating 8 - Good. 338 out of 833 reviews" "
Rating 6 - Okay. 90 out of 833 reviews" "
Rating 4 - Poor. 36 out of 833 reviews" "
Rating 2 - Terrible. 16 out of 833 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We planned to stay only 2 nights but added 4 more because the hotel and room were perfect for us and the hotel staff do kind and professional. The room was clean, well furnished and a very convenient layout. The beds and bedding were very comfortable. The food in the dining room and room service was delicious and a good variety. The decor is great, especially the use of living plant walls and refreshing green plants in many places.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful front desk and spacious room that is very clean. Beautiful green courtyard in lower rooftop. Quiet but near many interesting sites. Has gym, bar, good breakfast. All staff very nice and professional
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and so helpful with all our concerns..
Stayed 7 nights in Oct 2023

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Sufficient for short stay, location is central. We have been able to walk to many places. Good breakfast, small Jacuzzi on the roof top.
Stayed 3 nights in Jun 2023
Response from Lennox Staff on Aug 6, 2023
Thank you very much for taking the time to leave us your comments as they are valuable to us. We hope to be able to receive you again in the near future. Sincerely,Lennox Staff

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

PETER

Stayed 2 nights in Mar 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Nilda María del Rosario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó en general todo, pero no me resultó muy cómodo el comedor y tampoco me pareció que había muchas variantes, incluso la tostadora no incita a ser usada por el tiempo extremo que tarda en hacerlas. Pero me encantó la atención y predisposición de los chicos de la recepción y todo el alojamiento en general y en especial el dormitorio que es muy cómodo, muy lindo a la vista y muy completo
Stayed 1 night in May 2022
Response from Hotel Lennox on Sep 8, 2022
Muchas gracias por tomarse el tiempo de dejarnos sus observaciones son muy valiosas para nosotros, las tomaremos en cuenta para poder mejorar.Atentamente, Lennox Staff

8/10 Good

Adriana

Travelled with group
Liked: Staff & service, amenities
El hotel esta ubicado en una zona bastante fea, la primera impresion cuando llegas es que no es un buen hotel. La situacion cambia cuando ingresas al mismo, es lindo y comodo. Lo unico que realmente quiero destacar es el ruido, me aloje en el hotel durante 7 noches y durante las 7 noches se oian ruidos por las noches. Tacones, muebles moviendose y el ascensor, horrible para una persona que desea descansar.
Stayed 7 nights in May 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lennox is an oyster - rough on the outside but once you get in it is a very pleasant surprise. Great rooms. Good price
Stayed 1 night in Mar 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Daniel Falbo Front Desk Chief on Mar 11, 2020
Dear Guest, Thank you for sharing your opinion about Lennox Hotel Buenos Aires. Each comment is very important for us because elevates our standard of service. We hope to see you back again. Best regards,

10/10 Excellent

Morwenna, Cornwall, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan Cruz on reception was so helpful, gave us a map to the city and pointed out where to go/what to do as it was our first time in the city. Brilliant facilities, breakfast and food honestly excellent, room was large with a kitchen and clean, two terraces on the rooftops for catching sun and two jacuzzis. Would definitely return and recommend to anyone
Stayed 4 nights in Mar 2020
Response from Daniel Falbo Front Desk Chief on Mar 11, 2020
Dear Mr. Morwenna, We were delighted to hear that you had a wonderful stay with us at the Lennox Buenos aires. It was nice to hear the front desk. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and modern. It had everything we needed and we received excellent service throughout our stay, including advice on travel, restaurants and even calling a doctor. I would definitely recommend the hotel to others.
Stayed 7 nights in Feb 2020
Response from Daniel Falbo Front Desk Chief on Mar 11, 2020
Dear Guest, We were delighted to hear that you had a wonderful stay with us at the Lennox Buenos Aires. It was nice to hear the front desk. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future. Best regards,

10/10 Excellent

Juarez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Daniel Falbo Jefe de Recepcion on Mar 11, 2020
Estimado Sr. Juarez Muchísimas gracias por invertir su tiempo en compartir su opinión acerca de Lennox Hotel Buenos Aires. Cada comentario positivo y negativo nos ayuda a elevar nuestro standard de servicio y nuestro objetivo es satisfacer las necesidades de nuestros huéspedes. Esperamos verlo en un futuro cercano. Atentamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Daniel Falbo Front Desk Chief on Mar 11, 2020
Dear Guest, We were delighted to hear that you had a wonderful stay with us at the Lennox Hotel Buenos Aires.Thank you so much for staying with us and we hope to see you in the near future. Best Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
location & access to restaurants & some attrations
Stayed 3 nights in Jan 2020
Response from Daniel Falbo Front Desk Chief on Mar 11, 2020
Dear Guest, Thank you for sharing your opinion about Lennox Hotel Buenos Aires. Each comment is very important for us because elevates our standard of service. We hope to see you back again. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The beds and pillows were really comfortable and made for a great nights sleep. The shower could do with a refurbishment like the rest of the bathroom.
Stayed 3 nights in Feb 2020
Response from Daniel Falbo Front Desk Chief on Mar 11, 2020
We were delighted to hear that you had a wonderful stay with us at the Lennox Hotel Buenos Aires. It was nice to hear the front desk. They work exceptionally hard to make every guest feel special. We will take care about the bathroom area that you mentioned. Thank you so much for staying with us and we hope to see you in the near future. Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good! Everything is good! Everything is good!
Stayed 2 nights in Jan 2020
Response from Daniel Falbo Front Desk Chief on Mar 11, 2020
We were delighted to hear that you had a wonderful stay with us at the Lennox Hotel Buenos Aires. It was nice to hear the front desk. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very helpful staff. Good accommodation considering the price.
Stayed 2 nights in Feb 2020
Response from Daniel Falbo Front Desk Chief on Mar 11, 2020
Dear Mr. Guest, Thank you for sharing your opinion about Lennox Hotel Buenos Aires. Each comment is very important for us because elevates our standard of service. We hope to see you back again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel and place and rooms big with clever design and architekture
Stayed 1 night in Jan 2020
Response from Daniel Falbo Front Desk Chief on Jan 25, 2020
Thank you very much for taking the time and sharing your opinion. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. Thank you so much for staying with us and we hope to see you in the near future. Best regards

6/10 Okay

Josef Engström

Liked: Cleanliness, property conditions & facilities, room comfort
3/10
Fresh room, bad service, bad breakfast and that amout we paid for this was not worth it.
Stayed 2 nights in Dec 2019
Response from Daniel Falbo Front Desk Chief on Jan 8, 2020
Dear Mr. Josef Engström Thank you very much for taking the time to share your experience. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We already share your comments with all the departments that were involved, to make an improvement and take the necessary measures to avoid repetitions. We hope you give us the privilege of welcoming you back soon, Once again, our most sincere apologies and we truly hope we’ll have the pleasure of welcoming you back to the Lennox Hotel Buenos Aires. Kind regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Daniel Falbo Jefe de Recepción on Dec 18, 2019
Estimado hueped, Muchísimas gracias por invertir su tiempo en compartir su opinión acerca de Lennox Hotel Buenos Aires. Cada comentario positivo y negativo nos ayuda a elevar nuestro standard de servicio y nuestro objetivo es satisfacer las necesidades de nuestros huéspedes. Esperamos verlo en un futuro cercano. Atentamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is modern, sleek , cool and sexy . Nothing else like . The epitome of elegance.Thanks Lennox!
Stayed 1 night in Dec 2019
Response from Daniel Falbo Front Desk Chief on Dec 18, 2019
Dear Guest, We were delighted to hear that you had a wonderful stay with us at the Lennox Hotel Buenos Aires. It was nice to hear your experience felt special. Thank you so much for staying with us and we hope to see you in the near future. Best Regards,

10/10 Excellent

Eddie, Moscow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, buitifull, cousy and stylish hotel. I would say from a series of boutique hotels. Great choice for very reasonable money.
Stayed 1 night in Nov 2019
Response from Daniel Falbo Front Desk Chief on Dec 18, 2019
Dear guest, Thank you very much for taking the time to share your opinion about Lennox Hotel Buenos Aires. We base our training and investments upon guest’s comments like yours. We were delighted and we hope to see you in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location .... and very good restaurant bar area.
Stayed 1 night in Nov 2019
Response from Daniel Falbo Front Desk Chief on Dec 18, 2019
Dear Guest, We read your review and are very happy to know you enjoyed your time at the Lennox Buenos Aires and we hope to see you again very soon for your next stay in Buenos Aires! Best regards

6/10 Okay

Matt, Los Angeles

Liked: Staff & service
Disliked: Cleanliness
The rooms were not clean. Smelled musty had to buy air freshener. No hand towels provided, had to ask for them two days in row. Maid failed to put toilet paper in the room on one occasion, had to ask. Wait staff was not very friendly, and the food was not good. Exception, Front desk service was very good. Daniel was excellent..!!!
Stayed 4 nights in Nov 2019
Response from Daniel Falbo Front Desk Chieff on Nov 20, 2019
Thank you very much for taking the time in sharing your opinion about Lennox Hotel Buenos Aires. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We already share your comments with all the departments that were involved, to make an improvement and take the necessary measures to avoid repetitions. We hope you give us the privilege of welcoming you back soon, Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Daniel Falbo Jefe de Recepcion on Nov 14, 2019
Dear Mr, Guest, Thank you for sharing your opinion about Lennox Hotel Buenos Aires. Each comment is very important for us because elevates our standard of service. We hope to see you back again. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in centre of city and very convenient and safe!
Stayed 6 nights in Sep 2019
Response from Daniel Falbo Front Desk on Sep 17, 2019
Dear Mr, Guest, Thank you for sharing your opinion about Lennox Hotel Buenos Aires. Each comment is very important for us because elevates our standard of service. We hope to see you back again. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to numerous tourist sites, comfy bed, good shower. Not the quietest place, can hear people by lobby and elevators, and also those drinking on the outdoor patio. Breakfast is average.
Stayed 2 nights in Jul 2019
Response from Daniel Falbo Jefe de Recepción on Aug 24, 2019
Dear Guest, Thank you for sharing your opinion about Lennox Hotel Buenos Aires. Each comment is very important for us because elevates our standard of service. We hope to see you back again. Best regards,

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Daniel Falbo Jefe de Recepción on Aug 26, 2019
Estimada Sra. Elena, Muchísimas gracias por invertir su tiempo en compartir su opinión acerca de Lennox Hotel Buenos Aires. Cada comentario positivo y negativo nos ayuda a elevar nuestro standard de servicio y nuestro objetivo es satisfacer las necesidades de nuestros huéspedes. Esperamos verlo en un futuro cercano. Atentamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Daniel Falbo Jefe de Recepción on Aug 26, 2019
Estimado Sr. huesped Muchísimas gracias por invertir su tiempo en compartir su opinión acerca de Lennox Hotel Buenos Aires. Cada comentario positivo y negativo nos ayuda a elevar nuestro standard de servicio y nuestro objetivo es satisfacer las necesidades de nuestros huéspedes. Esperamos verlo en un futuro cercano. Atentamente,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms with a kitchenette. Bathroom was kind of small, not a lot of counter space. Also the shower does not have a door (boutique thing) so water gets on the floor (which kind of sucks). Other than that I really enjoyed the room. Lovely terrace to smoke cigars. Two jacuzzies but they were only working one night we were there and it wasn't that hot. The sauna is fantastic however. I really liked that the jacuzzies, sauna, and terrace were open 24 hours a day. The hotel is also in a good location. It just sucked that Uber cannot pick up from outside the hotel because the app only has certain pickup points in that area. Very good staff.
Stayed 7 nights in Jun 2019
Response from Daniel Falbo Head of Front Desk on Oct 20, 2019
Dear Mr. Guest, Thank you very much for taking the time sharing you comment about Lennox Hotel Buenos Aires. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. Hope to see you back Best regards

8/10 Good

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
more than happy with the Lennox and BA
we had three trips by air from BA to Bariloche, JuJuy and Igasu Falls using the Lennox as a base because of the BA transport hub. The Lennox was a pleasure to return to,whatever the time, the frontdesk staff were professional, very helpful and above all friendly. The rooms were cleaned everyday, hot water and towels were in abundance, The usual continental breakfast can be boring, but you only had to ask for eggs. We were only 2 Minutes away from the tube station and were surrounded by some reasonably priced very good restaraunts..The Lennox is Clean, Friendly, Central and extremely good value.
Stayed 2 nights in May 2019

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotels with good and spacious , dark and very quite rooms. Location is good. Breakfast can be definitely better
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely well located hotel near the main street. Staff was friendly and accommodating with a very late check in and an early morning check out.
Stayed 1 night in Apr 2019
Response from Daniel Falbo Head of Front desk on Oct 20, 2019
Thank you very much for taking the time sharing your experience in Lennox Hotel Buenos Aires. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. Hope to see you back. Best regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special about this place. The hotel, rooms and bathroom are extremely dirty. The bed sheet and blanket even had blood stain. After much haggle, the front desk personnel reluctantly changed the room. We stayed in different hotels in Argentina from Patagonia to Buenos Aires. This was the worst hotel. It should have closed due to uncleanliness.
Stayed 2 nights in Apr 2019

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk person was extremely welcoming and helpful. Spoke great English as well
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Good location and friendly staff. Rooms and hallways a little too dark . No kettle to boil water to drink in rooms. Not enough handle bars in bathtub. My roommate slipped and hurt herself. Luckily she brought lot of medication to apply on the bruises Brighten up the rooms and make bathtub nonslippery Breakfast was good. Thank you for good service.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good Stay but
What was great about this hotel is that we were allowed to check in early in the morning even official checking time was 3pm. Also the breakfast was pretty good and the location is good as well. Unfortunately in the evening the hotel room is pretty dark because of the lack of the light fixtures in the room. According to Expedia, the property provides an airport shuttle, so we scheduled it, requesting to pay the surcharge by credit card. As it appeared the hotel called the regular cab company and we were told that the driver accept only cash. At first we were told that it will cost us $25 US then $30 US. Since we had only twenty dollar bills we were told that the driver will give us $10 back but in pesos which according to the hotel manager will be 350 pesos. We got back only 300. The point is if you want to pay for something in US$ you better have exact change.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. It was walking distance to a lot of sight. The elevators at times had a bad smell.
Stayed 6 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was walking distance to main shopping street. Clean, neat & tidy room.
Stayed 1 night in Nov 2018

6/10 Okay

Daniel, Los Ángeles

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staff weren’t friendly. The room was dirty and the bathroom had a distinct smell and had dirty tiles in the shower. The wifi was very slow and would disconnect often.
Stayed 6 nights in Nov 2018

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Anne, Ottawa

Liked: Staff & service, room comfort
Good hotel, centrally located with a very cosy ambience. Nice patios and friendly staff.
Stayed 17 nights in Oct 2018