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Reviews of Cyan Hotel de las Americas

3.5 out of 5
Cyan Hotel de las Americas
Libertad 1020, Buenos Aires, Capital Federal

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 579 reviews" "
Rating 8 - Good. 260 out of 579 reviews" "
Rating 6 - Okay. 66 out of 579 reviews" "
Rating 4 - Poor. 10 out of 579 reviews" "
Rating 2 - Terrible. 6 out of 579 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce

Liked: Staff & service, property conditions & facilities
Friendly reception. Good breakfast selection. Older style hotel with comfortable rooms.
Stayed 1 night in Mar 2024
Response from Emilio Zaratiegui / General Manager on Mar 4, 2024
Dear Joyce, Thank you for sending us your comment, it’s very important for us to have feedback from all of our visitors. We are glad to know that you have had a very good stay and we will gladly receive you again in Cyan Hotel de las Américas. Best regards,

2/10 Terrible

elizeu

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old and dirty hotel, attendants with no motivation to work, definitely not going back and I don't recommend it.
Stayed 3 nights in Dec 2023
Response from Emilio Zaratiegui / General Manager on Jan 23, 2024
Dear guest, First of all we want to thank you for choosing Cyan Hotel de las Américas for your stay. It is very important for us to have feedback from all of our visitors, thanks to your comments we can improve every day and make your stay a better and more enjoyable experience. We will work harder and take note of the things you have mentioned so we can offer a better service. We would like you to give us another opportunity to host you again. Kind regards,

10/10 Excellent

Cynthia, Orange

Stayed 2 nights in Jan 2024
Response from Emilio Zaratiegui / General Manager on Jan 9, 2024
Estimado huésped, Muchas gracias por haberse hospedado en Cyan Hotel de las Américas. Nos alegramos de que haya disfrutado de su estadía y esperamos contar con su visita en otra ocasión. Saludos cordiales,

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Emilio Zaratiegui / General Manager on Jan 9, 2024
Estimado huésped, Muchas gracias por haberse hospedado en nuestro hotel. Estamos muy contentos de leer su reseña y saber que su experiencia en el hotel ha sido tan positiva. Siempre será bienvenid@ en Cyan Hotel de las Américas. Lo esperamos nuevamente. Saludos cordiales,

10/10 Excellent

GISSEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff is Super friendly especially Roberto,Hernan and the Girls. Hotel is waking distance to many interesting places
Stayed 10 nights in Dec 2023
Response from Emilio Zaratiegui / General Manager on Jan 8, 2024
Dear guest, Thank you for staying with us here at Cyan Hotel de las Américas.  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienient hotel with convienient parking, a comfy bed, and a fantastic hot shower. No complaints.
Stayed 1 night in Oct 2023
Response from Emilio Zaratiegui on Oct 4, 2023
Dear guest, Thank you for staying with us. It's really good to read a review like this one. There is nothing better than a happy guest! Your words are a great motivation for all of us. We are looking forward to seeing you among our guests one more time. Kind regards, Emilio ZaratieguiGeneral Manager

10/10 Excellent

Gonzalo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Apr 2023
Response from Raul Dellantonio on May 2, 2023
Dear Gonzalo, Thank you for staying with us here at Cyan Hotel de las Américas.  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul DellantonioManager

10/10 Excellent

jairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel. Very nice
Stayed 1 night in Apr 2023
Response from Raul Dellantonio on Apr 10, 2023
Dear Jairo, Thank you for sending us your comment, it’s very important for us to have feedback from all of our visitors. We are glad to know that you have had a very good stay and we will gladly receive you again in Cyan Hotel de las Américas. Best regards, Raul DellantonioManager

10/10 Excellent

Francisco, Mexico

Business traveller
Liked: Cleanliness, staff & service, amenities
Great hotel, awesome staff
Stayed 2 nights in Mar 2023
Response from Raul Dellantonio on Apr 5, 2023
Dear guest, Thank you for staying with us here at Cyan Hotel de las Americas.  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul DellantonioManager

8/10 Good

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed how close the hotel was to the Obelisk and public transportation. It made getting to tourist attractions very simple. No complaints in terms of cleanliness or tidiness of the room. Overall, I’d stay here again.
Response from Raul Dellantonio on Mar 22, 2023
Dear Saul, Thank you for sending us your comment, it’s very important for us to have feedback from all of our visitors. We are glad to know that you have had a very good stay and we will gladly receive you again in Cyan Hotel de las Américas. Best regards, Raul DellantonioManager

8/10 Good

karina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ubication is good!
Stayed 2 nights in Mar 2023
Response from Raul Dellantonio on Mar 20, 2023
Dear Karina, Thank you for staying with us here at Cyan Hotel de las América.  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul DellantonioManager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was fabulous! We ordered room service and loved everything about it!
Stayed 1 night in Mar 2023
Response from Raul Dellantonio on Mar 20, 2023
Dear Laura, Thank you for staying with us here at Cyan Hotel de las América.  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul DellantonioManager

2/10 Terrible

sean

Travelled with partner
Disliked: Amenities, property conditions & facilities
I am booked in here for 13 nights and last night was our first night.I have paid over U$ 1,500.00 in advance to Expedia and we are trapped in this prison for the next two weeks unless Expedia honour their obligations and move us into a reasonable Hotel or a simple Guesthouse.The breakfast cost over U$20 and you need ton see my photos because no one would believe it could be this bad.The will not even give plates to put cooked food on if the had such but only small side plated.i spoke to the Restaurant manager and he could not see anything wrong, which explains everything.This place with the exception of the reception are has not see paint or maintenance for many decades and not years.Expedia please rescue us from this nightmare.
Stayed 1 night in Mar 2023
Response from Raul Dellantonio on Mar 13, 2023
Dear Sean, First of all we want to thank you for choosing Cyan Hotel de las Américas  for your stay. It is very important for us to have feedback from all of our visitors, thanks to your comments we can improve every day and make your stay a better and more enjoyable experience. We will work harder and take note of the things you have mentioned so we can offer a better service. We would like you to give us another opportunity to host you again. Kind regards, Raul DellantonioManager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for friendliness, good location, cares about guests and their needs, highly recommend!
Stayed 1 night in Feb 2023
Response from Raul Dellantonio on Feb 22, 2023
Dear Brenda, Thank you for staying with us here at Cyan Hotel de las Américas  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul DellantonioManager

10/10 Excellent

ARGENTINA TRAVEL

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
lindo hotel
buen hotel muy linda ubicacion
Stayed 1 night in Feb 2023
Response from Raul Dellantonio on Feb 15, 2023
Estimado huesped , Muchas gracias por haberse hospedado en nuestro hotel. Estamos muy contentos de leer su reseña y saber que su experiencia en el hotel ha sido tan positiva. Siempre será bienvenido en Cyan Hotel de las Américas. Lo esperamos nuevamente. Saludos cordiales, Raul DellantonioGerente

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 1 night in Jan 2023
Response from Raul Dellantonio on Feb 6, 2023
Dear Eric Thank you for staying with us here at Cyan Hotel de las Américas.  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul DellantonioManager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Like how it was centeral to shopping and dining
Stayed 2 nights in Dec 2022
Response from Raul Dellantonio on Jan 17, 2023
Dear Sybil, Thank you for staying with us here at Cyan Hotel de las Américas We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul DellantonioManager

10/10 Excellent

Temirbek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Thanks!
Response from Raul Dellantonio on Dec 2, 2022
Dear guest, Thank you for staying with us here at Cyan Hotel de las Américas.  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul DellantonioManager

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ME ENCANTO ESTE HOTEL, PERFECTA UBICACION, LIMPIO, HERMOSO, EL PERSONAL DE LA RECEPCION Y EL RESTAURANTE SIEMPRE AMABLES Y COLABORADORES CON TODO. LA COMIDA FUERA DE SERIE EL MEJOR DESAYUNO QUE HE COMIDO VOLVERIA SIEMPRE A ESTE HOTEL ME ENCANTO
Stayed 6 nights in Aug 2022
Response from Raul Dellantonio on Aug 29, 2022
Estimada Lorna: Estamos muy agradecidos por su visita a Cyan Hotel de las Americas, y por sus palabras sobre nuestras instalaciones. Estamos tomando detalle de cada unos de sus comentarios ya que son muy importantes para nosotros. Agradecemos que haya invertido su valioso tiempo para compartir sus experiencias en nuestro hotel. Esperamos recibirla nuevamente de regreso. Le envío saludos de parte de todo el Staff. Raul DellantonioGerente

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the neighborhood around the hotel
Stayed 3 nights in Jul 2022
Response from Raul Dellantonio on Jul 29, 2022
Dear Maria, Thank you for staying with us here at Cyan Hotel de Las Americas  We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Raul Dellantonio Manager

10/10 Excellent

Stanley

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022
Response from Raul Dellantonio on Jul 28, 2022
Estimado Sra.Stanley Muchas gracias por hospedarse en Cyan Hotel de las Americas. Agradecemos su comentario. Nos alegra saber que han tenido una muy buena estadía y con mucho gusto los recibiremos nuevamente. Saludos cordiales, Raul Dellantonio Gerente

8/10 Good

Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the pool wasn’t actually in the same hotel, had to walk a or to another hotel down the street.
Stayed 3 nights in Mar 2020
Response from QM on Mar 16, 2020
Thank you for your feedback! Best regards

6/10 Okay

Andrea

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2020
Response from Gerencia de Calidad on Mar 4, 2020
Muchas gracias por su calificación, valoramos su tiempo. Si tuviera la posibilidad de ayudarnos a mejorar con el fin de alcanzar la máxima calificación, nos gustaría nos comente aquellos aspectos en la cual no alcanzamos la excelencia. Su feedback son oportunidades de mejora para nosotros! Muchas gracias por su tiempo! Saludos cordiales

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facilities was up to our expectation. Clean and Bright. Reception desk service was good, esp. when we need hot water in the night. Restaurant was perfect. Dinner was good and reasonable. Thanks to the staff on duty who helped with the birthday celebration. However the breakfast spread could be improved. And step/stair landing at entrance should be improve to allow luggage handling.
Stayed 2 nights in Jan 2020
Response from Quality Management on Mar 4, 2020
Thank you for your comments, we apreciate it a lot! We working to improve the breakfast offer. Thank you again!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from QM on Jan 20, 2020
Thank you!

8/10 Good

JULIE-ANNE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful reception staff
We ate most of our meals at the hotel, fresh, good choice & service, reasonable prices too. The hotel arranged a Tango Dinner Dancing Show for us with hotel pick up & drop off - excellent.You can do money exchange there too, avoiding the ATM charges, rates are reasonable.
Stayed 3 nights in Oct 2019
Response from Quality Management on Nov 4, 2019
Thank you so much for your comments!!

8/10 Good

Shehzad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk staff is amazingly friendly and cooperative to customer needs. Location is central, safe and clean with eateries on walking distance
Stayed 1 night in Sep 2019
Response from Quality Management on Sep 25, 2019
Thamk you so mucho for your comments!! King regards,

6/10 Okay

Leo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs major upgrades!
The hotel is in desperate need of upgrades. It feels totally neglected. I regret staying at the hotel. For a few dollars more I could of stayed in a much better hotel if I hadn't booked it. Very disappointed!
Stayed 2 nights in Jul 2019
Response from Manager on Aug 12, 2019
Thank you very much for commenting on your experience with us. I deeply regret that our hotel has not lived up to your expectations. We take note of what you tell us and we will work on it Thank you Best regards,

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to stay in Buenos Aires
Perfect location to stay in Buenos Aires. Walking distance to so many places. Reception was very helpful. The only negative was the hotel bar. Staff were not bar savvy at all.
Stayed 3 nights in Jul 2019
Response from Manager on Jul 30, 2019
Thank you for your comments! King regards! Carlos Gonzalez

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Staff super helpful. Property in the hub if the city.
Stayed 2 nights in May 2019
Response from Manager on May 20, 2019
Thank you so much for your comments! Best Regards Carlos Gonzalez

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean although there was a mix up with an early check-in & an airport pick up. Not too helpful explaining where I was on the map but otherwise okay.
Stayed 1 night in Apr 2019
Response from Gerente on Apr 24, 2019
Thank you very much for your comments. We will work on what you mentioned to improve our service. King Regards Carlos Gonzalez

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Gerente on Apr 30, 2019
Muchas gracias por su puntuación, lo valoramos mucho! Esperamos recibirle nuevamente muy pronto! Saludos cordiales Carlos Gonzalez

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 4 nights in Mar 2019
Response from Gerente on Apr 30, 2019
Nos alegra saber que el hotel y sus servicios han estado a la altura de sus expectativas. Nos llena de orgullo y seguiremos trabajando duro para mantener el nivel de servicio. Muchas gracias! Saludos cordiales Carlos Gonzalez

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Quick stay in BA
Needed a place to stay on our return to BA from a fishing trip. Our original choice was not available and the Cyan was close to Recoleta. The Cyan is in a good location and has seen better days.
Stayed 1 night in Mar 2019
Response from Gerente on Mar 15, 2019
Thank you for your feedback! Regards

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2019
Response from Gerente on Apr 30, 2019
Muchas gracias por completar nuestra encuesta de satisfacción. Lo valoramos mucho. Si tuviera algún comentario, nos ayudaría mucho y los tomaríamos como oportunidades de mejora Desde ya, muchas gracias Saludos cordiales Carlos Gonzalez

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfort and breakfast!
The hotel's location was amazing: less than 5 minutes walking from the Colón Theatre and the Obelisk. The bed was very comfortable, though the air conditioner did not get the room cold enough. The breakfast was delicious, with a wide variety of options. The staff was friendly and helpful. I would definitely return to this hotel in future visits.
Stayed 3 nights in Feb 2019
Response from Gerente on Feb 23, 2019
Dear Mr. Thank you very much for commenting our survey, your feedback is very important to us. We are very happy to know that you have enjoyed the hotel, but above all that you have felt at ease with the staff, cleanliness, breakfast! We hope to receive it soon! Best regards, Carlos Gonzalez

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019
Response from Gerente on Feb 12, 2019
Muchas gracias por valorar nuestro hotel! Si tuviera algún comentario, nos encontramos a disposición. Saludos! Carlos González Gerente

10/10 Excellent

FloraDiazmunoz

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has always been a favorite. Will return on next trip. Location is excellent to navigate the city.
Stayed 6 nights in Jan 2019
Response from Manager on Feb 10, 2019
We are proud to know that on your next trip we will choose again! We are waiting for you!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Gerente on Feb 12, 2019
Muchas gracias José por elegirnos. Nos alegra saber que hemos alcanzado sus expectativas de acuerdo a la puntuación que nos coloca! Lo esperamos nuevamente! Saludos Carlos Gozalez Gerente

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Dec 2018
Response from Gerente on Feb 12, 2019
Estimada Viviana Gracias por tomarse el tiempo en puntuar el hotel. Es muy importante su feedback, por lo que si, tuviera algún comentario adicional, con gusto lo recibiremos! La esperamos nuevamente! Saludos!! Carlos Gonzalez Gerente

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location, quiet room, good breakfast....
Stayed 2 nights in Dec 2018
Response from Manager on Feb 10, 2019
Thank you for your feedback! Carlos Gonzalez

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Staff very helpful. Location very good for walk to many sites and transportation access. Reasonable exchange rate for US $ to Agentine peso at hotel. Room size and breakfast are adequate.
Stayed 6 nights in Dec 2018
Response from Manager on Feb 10, 2019
Thank you for your feedback!!! Best regards! Carlos Gonzalez Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
In need of renovation!
On arrival the porter was most helpful although the reception staff were a little stern. On the way to the room there was a bad smell in the corridors. The room was essentially clean except for small areas that had been overlooked which you would expect a top hotel to have dealt with. The hotel was clearly overdue for a bit of TLC. The breakfasts were good but short on cooked items where there was only scrambled egg and small sausages. Dinner was disappointing. Some items on the menu were not available, there was only one white wine of about the eight listed, and the hotel had no gin. The restaurant staff initially appeared miserable but improved overtime. It may have been more embarrassment than attitude, due to the lack of availability. The location was very good. The hotel advertises itself as 4 star, but in our opinion would struggle to make 3 stars. We would not use this hotel again.
Stayed 4 nights in Dec 2018
Response from Gerente on Feb 12, 2019
Gracias por su feedback. Es muy importante y tomamos sus comentarios como oportunidades de mejora! Muchas gracias Saludos cordiales Carlos Gonzlalez Gerente

10/10 Excellent

Charles L

Liked: Cleanliness, staff & service, room comfort
Great service and location but slightly outdated
Overall the hotel was nice and in a great location. The service was fabulous and very helpful. The clerk spoke very good English and helped me get situated for my vacation. The room was a little outdated and drab but still clean and very comfortable. Lots of restaurants and shops nearby and a supermarket around the corner for my water and soda needs. The Wifi worked great and the room had a small refrigerator.
Stayed 3 nights in Dec 2018

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from sebastian Barbieri on Oct 26, 2018
Muchas gracias por elegirnos.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a excellent experience
Stayed 3 nights in Oct 2018
Response from sebastian Barbieri on Oct 11, 2018
Thank you very much Alison for your comments Kind regards Sebastian Barbieri

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from sebastian Barbieri on Sep 17, 2018
Gracias por elegirnos

4/10 Poor

Andy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very dated... No longer a 4⭐ hotel.
This hotel may have been 4⭐ at one time but not any more. Flooring had gaps in it and broken. The air condition was loud and. Wouldtaste out 2⭐ on a 5⭐ scale.
Stayed 1 night in Aug 2018
Response from Sebastian Barbieri on Aug 22, 2018
Dear Andy, thank you for your comments, I am sorry that your experience has not been as expected. Sebastian Barbieri

10/10 Excellent

followsoors

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Sebastian Barbieri on Dec 12, 2018
Muchas gracias por elegirnos

6/10 Okay

A, Philadelphia

Liked: Cleanliness, staff & service, room comfort
Good hotel in central location
I was already scheduled to stay at this hotel through a tour company and I booked any additional night to extend my stay in Buenos Aires (so I stayed here for a total of 4 nights in April 2018). I don’t have any complaints from my stay and will try to keep this review factual so you have things to consider when making a decision. The hotel is centrally located with lots of shopping and food options nearby. My room was a decent size (two twin beds pushed together to make a king). It was a more classic style décor (large wood built-in closets/storage). Bathroom was a little small. It had a tub/shower combo. The hotel serves a standard continental breakfast. There was some confusion about the front desk calling a taxi for me on my final morning, but I was in a hurry so I just walked outside and flagged one down. Another morning they called a taxi for me and it was there within 10 minutes. Would I recommend this hotel? It really just depends on what you want. If you are looking for a big, modern, American-style hotel then this hotel is probably not for you. It’s more reminiscent of the European-style hotel experience. I did not have any issues with my room or customer service that would prevent me from recommending this hotel
Stayed 1 night in Apr 2018
Response from Sebastian Barbieri on May 7, 2018
Dear Guest, thank you very much for choosing Us. Hope to see you again. Kind Regards.