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Reviews of Four Seasons Gresham Palace

5 out of 5
Four Seasons Gresham Palace
Széchenyi István tér 5-6, Budapest

Reviews

9.8

Exceptional

Rating 10 - Excellent. 506 out of 584 reviews" "
Rating 8 - Good. 55 out of 584 reviews" "
Rating 6 - Okay. 16 out of 584 reviews" "
Rating 4 - Poor. 3 out of 584 reviews" "
Rating 2 - Terrible. 4 out of 584 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay! Staff was wonderful extremely kind.
Stayed 2 nights in Mar 2024

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The four seasons was amazing!
Stayed 3 nights in Jan 2024

10/10 Excellent

Kimberly

Stayed 2 nights in Dec 2023

10/10 Excellent

sungho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff good service and desssert is very delicious
Stayed 2 nights in Dec 2023
Response from Federico Giovine on Dec 5, 2023
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our staff to be kind and our service commendable. It is rewarding to know that our efforts to please made a positive impact on your stay. We are equally delighted that you enjoyed our delicious dessert selection. Thank you for highlighting this. We appreciate your kind words and the time you took to share your feedback. It was a pleasure having you as our guest, and we look forward to welcoming you back in the not-too-distant future. Warm regards, Federico Giovine Hotel Manager

10/10 Excellent

William, Sevenoaks

Stayed 3 nights in Nov 2023

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at the Four Seasons Gresham Palace. I was able to purchase an upgrade to and even better room with a spectacular view. The room was super clean and cozy. Service was 5-star and the food was amazing. I did not want to leave and look forward to going back again!
Stayed 4 nights in Oct 2023
Response from Federico Giovine on Oct 20, 2023
Dear Melanie, Thank you so much for your praising review! We are thrilled to hear that you had a wonderful stay with us. It is great to know that you had the opportunity to upgrade to a room with a spectacular view and that it exceeded your expectations. Maintaining a high standard of cleanliness and comfort is a top priority for us, so we were delighted to note that we succeeded in this respect. Thank you for commending our staff as well. Our dedicated team is truly the heart of our operation. We will be sure to pass on your compliments to all of them. We cannot wait to welcome you back in the future! Warm regards, Federico Giovine Hotel Manager

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most spectacular setting in Budapest, with top knotch staff and services
Stayed 4 nights in Oct 2023
Response from Federico Giovine on Oct 12, 2023
Dear Daniel, We greatly appreciate your kind words and feedback about your experience in Budapest! It is wonderful to hear that you were amazed by the beauty of our architectural building and the quality of our staff. We take pride in providing memorable experiences for our guests, and your compliments reaffirm our commitment to excellence. We hope your time with us created lasting memories, and we look forward to the opportunity to welcome you back in the future. Kind regards, Federico Giovine Hotel Manager

10/10 Excellent

Arutyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Oct 2023

10/10 Excellent

Gopal, LA JOLLA

Liked: Cleanliness, staff & service, property conditions & facilities
The best in Budapest
Stayed 4 nights in Sep 2023

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023

10/10 Excellent

CRISTINA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Mehrnoush

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel great location fabulous staff great restaurant The best location
Stayed 2 nights in Sep 2023
Response from Federico Giovine on Sep 13, 2023
Dear Mehrnoush, We appreciate your positive feedback and are thrilled to hear that you had such a wonderful experience during your stay with us! Our prime location is indeed one of our standout features. Being situated in the heart of the city allows our guests to easily explore and enjoy all that our vibrant city has to offer. It is wonderful to know that you enjoyed our restaurant and found our staff to be such a great example of success. Thank you once again for your kind words, and for choosing our hotel for your stay. We look forward to welcoming you back in the future and ensuring that your next visit is just as enjoyable as this one. Warm regards, Federico Giovine Hotel Manager

10/10 Excellent

Gennady

Stayed 2 nights in Sep 2023

10/10 Excellent

Farroukh, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of best hotels I have ever been in
Stayed 3 nights in Sep 2023
Response from Federico Giovine on Sep 13, 2023
Dear Farroukh, We are truly honored to be considered one of the best hotels you have ever visited. Your kind words serve as a great source of motivation for our team, and we cannot wait to welcome you back in the future. Kind regards, Federico Giovine Hotel Manager

10/10 Excellent

Lawrence

Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great concierge who helped us book a fabulous private evening boat ride on the Danube- highlight of our visit! Award-winning bartenders! Fabulous restaurant. Fantastic views of the river from our room. Loved it!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jason

Stayed 4 nights in Jul 2023

10/10 Excellent

farhana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the best time. We were taken care of with utmost care and we loved everything.
Stayed 3 nights in Jul 2023

6/10 Okay

Yun, Ann Arbor

Stayed 2 nights in Jul 2023

6/10 Okay

lilia, houston

Liked: Cleanliness, property conditions & facilities
The view is great, location is great and the building and lobby is great. Service could improve. Hotel is ok. We were at the four seasons Istanbul right before arriving to Budapest so maybe we were expecting more. It’s worth for the view the Gym and location. I would recommend for convence
Stayed 3 nights in Jul 2023
Response from Federico Giovine on Jul 6, 2023
Dear Lilia, Thank you for choosing our hotel and for sharing your feedback through Expedia. We are pleased to hear that you enjoyed the great view, location, and the overall ambiance of our building and lobby. We appreciate your recommendation based on these aspects, as well as the convenience of our gym. We apologize if the service lacked the wow factor and it was just OK and not exceptional. We regret if we fell short on this occasion. We understand that your previous experience at our wonderful sister property at Four Seasons Istanbul may have influenced your expectations. While each property has its own unique qualities, we appreciate your perspective and will take it very seriously. Thank you once again for your feedback and for choosing our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, Federico Giovine Hotel Manager

6/10 Okay

CHUCK, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, but the room was basically an overpriced box. No view, very small. Location is great. Next time I will look for a lesser hotel in stature with a better spaciousness and view.

10/10 Excellent

nadyimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best location and the was great in everything
Stayed 3 nights in Jun 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful two night stay in Budapest after an 8-day Danube river cruise from Germany. The Four Seasons Gresham Palace earned the name "Palace" -- beautiful interior and magnificent view of the Danube river. Top quality service from the front desk to the hotel bar to the hotel restaurant. Expensive but worth the money if one is looking to be pampered.
From top floor (5th) room balcony day view
From top floor room balcony night view
Stayed 2 nights in May 2023
Response from Federico Giovine on Jun 12, 2023
Dear Donald,It is so nice to read your kind words of appreciation.We take great pride in the luxurious ambiance and stunning views our hotel offers, and we are thrilled that you thought our building was beautiful and enjoyed the magnificent views. It is fantastic to know that you felt pampered throughout your stay. We spare no efforts to create a memorable and indulgent experience for our guests, and it is so rewarding to hear that we succeeded.Thank you for choosing Four Seasons Hotel Gresham Palace, and we hope to have the pleasure of welcoming you back whenever your trip takes you to Budapest in the future.Sincerely,Federico GiovineHotel Manager

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing. The location and the property are splendid
Stayed 3 nights in May 2023
Response from Federico Giovine on Jun 7, 2023
Dear Pablo, Thank you for taking the time to share your feedback about your recent stay with us via Expedia.We sincerely appreciate your kind words and are delighted to hear that you found our staff to be such a fine example of success. We take great pride in providing exceptional service, and it is always rewarding to know that our efforts are acknowledged by our valued guests.We genuinely value your patronage and hope to have the opportunity to welcome you back for another memorable experience in the future.My most sincere regards,Federico GiovineHotel Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay.
Amazing stay. They let us check in early after leaving our cruise ship at 10 am. We got to enjoy the day without toting jewelry and added stress. They upgraded our room to the chain bridge view. All of the staff were amazing from front desk to concerige to front door service. If you are able it is a 10/10.
Stayed 2 nights in May 2023
Response from Federico Giovine on Jun 1, 2023
Dear Janet, Thank you so much for taking the time to share your experience with us! We are delighted to hear that your stay at our hotel was nothing short of amazing. We are thrilled that we were able to accommodate an early check-in for you. It is wonderful to know that this allowed you to make the most of your day. We also happily noted that you enjoyed the upgrade we offered to a room with a view. The sight of such an iconic landmark, like the Chain Bridge must have added an extra touch of magic to your stay. I proudly noted that our staff made a positive impact on your stay. We pride ourselves on delivering exceptional service, and your kind words about our front desk, concierge, and front door service team mean a lot to us. We will make sure to pass along your compliments to the entire team. Thank you for the outstanding rating of 10/10. It means a lot to us when our guests leave with such high praise. We hope to have the opportunity to welcome you back for another incredible stay in the future. Warmest regards, Federico Giovine Hotel Manager

10/10 Excellent

Tanner

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Best hotel in Budapest
Stayed 2 nights in Apr 2023
Response from Federico Giovine on May 10, 2023
Thank you so much for your kind words of appreciation. Sincerely, Federico Giovine Hotel Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every detail was perfect here. We got a basic king room with a view of the Danube (highly recommend!). Gorgeous building, great room and service.
Stayed 3 nights in Apr 2023
Response from Federico Giovine on Apr 26, 2023
Dear Stephanie, It is a great feeling to learn from your review that you were impressed by the beauty of our palace building as well as the quality of our hospitality. We really appreciate your valuable time to recommend our hotel on Expedia public forum! We look forward to the opportunity of welcoming you back in the not-too-distant future. Kind regards, Federico Giovine Hotel Manage

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a bad experience when the ATM in the hotels foyer firstly did not supply the cash I requested and then retained my card. This was a huge problem as this was the only bank card I had with a PIN number which is required to draw local currency. While I understand that the hotel does not manage the ATM they should manage the bank that does. Service from a subcontracted company located in their lobby should be held to the standard the hotel maintains. This very frustrating experience is the only reason I will not give this hotel and our experience an excelled review.
Stayed 2 nights in Mar 2023
Response from Federico Giovine on Mar 30, 2023
Thank you for the valuable feedback you posted on Expedia following your recent stay with us at Four Seasons Hotel Gresham Palace Budapest. Rest assured we completely understood the inconvenience you encountered when the ATM machine retained your credit card and the frustration you went through. We understand how important was for you to have access to your funds, and we deeply regret the inconvenience this has caused you. We assure you that we took this situation very seriously. As you are aware we did call the bank and tried everything in our power to resolve this issue, however, we were advised by the bank that due to the security standards, they need to follow the protocol for withheld cards in order to avoid security breaches of their client’s bank account. We understood that this situation has caused you stress and anxiety, and we wanted to assure you that we offer all the support you needed throughout the process. However, unfortunately, it was out of our control to solve this unpleasant situation. Once again, we would like to reiterate our sincere apologies for any inconvenience or frustration that you may have experienced as a result of this incident. We value your business and patronage and we still hope that despite this unfortunate event, you enjoyed your stay with us and we will have the chance of welcoming you back whenever your trips take you to Budapest. Sincerely, Federico GiovineHotel Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Budapest- great staff, nice rooms and perfect location. I’ve stayed here twice and both times were excellent
Stayed 3 nights in Mar 2023

6/10 Okay

Petr

Travelled with group
Liked: Cleanliness, staff & service
Pool was under construction. I wish we knew before hand. We would have chosen a different hotel. Also our ceiling was falling down in the bathroom, with a 2 foots gap. Other than that, everything else was great.
Stayed 3 nights in Feb 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Wil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!
Great property, great staff and an overall top class experience. Sauna, steam room and gym facilities were very nice. Lobby bar had lots of live music. Am looking forward to coming back as soon as possible.
Stayed 4 nights in Oct 2022

6/10 Okay

shai

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No AC. Bad behavior of the staff. Construction during the day. Bad experience.

8/10 Good

shai

Travelled with family
Liked: Cleanliness, staff & service
Forget what you know about this hotel brand. This Four season hotel is much different than the other hotels of this brand, like a low-cost style Four Seasons hotel. The service was great but the amenities were like in 4 stars hotel. The “Lobby” of the hotel is very modest and looks like a passage… the room was just ok. Doesn’t worth the price.
Response from Federico Giovine on Jan 20, 2023
Dear Shai, I sincerely regret that our hotel in Budapest did not live up to your expectation of the Four Seasons brand. I was sorry to read that you were not impressed with the layout of our public spaces and the room you were accommodated in, did make a fine impression on you either. Transforming a monument building into a luxury hotel did indeed pose some challenges when creating the lobby and our guest rooms’ layout, however, we do believe that the perfect location and the stunning architecture paired with professional service make up for some of these shortcomings. I am sorry, however, that you felt you did not receive good value for what you spent at our hotel. If I can ever be of any assistance to you, or if you ever consider giving us a second chance so that we can try our best to convince you, feel free to contact me directly.Kind regards, Federico Giovine Hotel Manager

10/10 Excellent

Douglas L, Bluffton

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was excellent. Ranging from the service and food, down to the location

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for all. Everything was excellent.
Stayed 2 nights in Dec 2022

10/10 Excellent

Talgat

Stayed 1 night in Dec 2022

2/10 Terrible

James

Disliked: Staff & service, amenities, property conditions & facilities
The staff was rude

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Wonderful stay. Great location!
Stayed 3 nights in Nov 2022

8/10 Good

ANDRES

10/10 Excellent

Ashleigh, McLean

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful historic property located on the Pest side - wonderful location for first time Budapest visitors. Exceptional amenities and delightful staff.

10/10 Excellent

Charlene

8/10 Good

Juan Carlos, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service and premium location.
Stayed 4 nights in Sep 2022

10/10 Excellent

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, interior and the whole decoration simply amazing!!!
Stayed 3 nights in Sep 2022

10/10 Excellent

Mark

Stayed 4 nights in Aug 2022

10/10 Excellent

The Countess of

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful hotel, food and service.
Stayed 4 nights in Aug 2022