Pool

Reviews of NH Collection Budapest City Center

4 out of 5
NH Collection Budapest City Center
Osvat utca 2-8, Budapest

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1002 reviews" "
Rating 8 - Good. 287 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Park Ridge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice looking property, close to main attractions of the city.
Stayed 3 nights in Feb 2024
Response from Emese Warga Guest Relations on Feb 29, 2024
Dear Robert,Thank you for the maximum rating and for sharing your experience about your recent stay in NH Collection Budapest City Center. It is a pleasure to know that you found the central location of the hotel convenient.We hope that we will have the opportunity to welcome you back on the property in the near future.Warmest regards,Emese WargaGuest Relations

10/10 Excellent

Akosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal and beautiful
Stayed 2 nights in Feb 2024
Response from Emese Warga Guest Relations on Feb 22, 2024
Dear Akosa,Thank you for the maximum rating. It is a pleasure to know that we exceeded your expectations in every ascepct of your stay.We hope that we will have the opportunity to welcome you back on the property in the near future.Warmest regards,Emese WargaGuest Relations

8/10 Good

Jos, Santiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice suit The pool in the pictures is not included and therefor it is false propaganda
Stayed 1 night in Feb 2024
Response from Emese Warga Guest relations on Feb 22, 2024
Dear Jos,Thank you for the high rating and for taking the time to share your recent experience at NH Collection Budapest City Center.We appreciate your feedback and are delighted to learn that overall enjoyed your stay. Regarding the Spa, the entrance fee is 25 euros/person/occasion which is communicated upon check-in and we placed a Spa menu with prices included in every room as well. We are wholeheartedly sorry for the inconveniences that you experienced because of this misunderstanding, we are currently in the process of making all of our online information clear and understandable.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future for an even more enjoyable stay.Best regards,Emese WargaGuest relations

10/10 Excellent

MARK PAUL, FPO AE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Spacious 2BR apartment with clean rooms, amazing breakfast, courteous front desk, close to metro and very quiet. The manager was very nice and friendly as well. One of the best family trips we’ve had. Definitely coming back here and will highly recommended!
Stayed 3 nights in Jan 2024
Response from Gergő Tóth Front Office Manager on Jan 24, 2024
Dear Mark Paul, Thank you for the maximum rating and for taking the time to share your feedback regarding your recent stay at the NH Collection Budapest City Center. We are delighted to hear that you enjoyed comfortable and well equipped apartments. Your kind words about the friendliness of our staff will be shared with our employees because we take great pride in delivering exceptional guest experiences to all of our guests. It's great to know that the hotel was such a perfect fit for you. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you once again for choosing to stay with us. Best regards, Gergő Tóth Front Office Manager

8/10 Good

Simon Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned from a 3 night stay which ws very pleasant. The hotel was efficient, welcoming staff and good housekeepers. The room was large with a good ranch of facilities inc. kitchenette and washing machine! The location was easy for a number of places, and excellent transport links for metro and tram/bus services. Only issue we had was the heating/air con was not working. We tel reception that we could not adjust the temperature which was hot but they were unable to fix. We opened a window....also would suggest a better selection of pillows. No variety currently. Overall we enjoyed our stay. Thank you.
Stayed 3 nights in Dec 2023
Response from Emese Warga on Dec 18, 2023
Dear Simon Guy,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the spaciousness, cleanliness, and amenities provided in our rooms. Your positive comments about the kitchen facilities, the location and the staff are greatly appreciated. We also value your constructive criticism regarding the pillow selection and the temperature of the room. Please accept our sincere apologies for any inconvenience you may have experienced during your stay. We will address this with our team to ensure a more comfortable stay for our guests in the future. Your insights are valuable, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best regards, Emese WargaGuest relations

10/10 Excellent

Annika

Stayed 4 nights in Dec 2023
Response from Emese Warga on Dec 21, 2023
Dear Annika,Thank you for the maximum rating. It is a pleasure to know that we exceeded your expectations in every ascepct of your stay.We hope that we will have the opportunity to welcome you back on the property in the near future.Warmest regards,Emese WargaGuest Relations

10/10 Excellent

Marijana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emese Warga on Dec 21, 2023
Dear Marijana,Thank you for the maximum rating. It is a pleasure to know that we exceeded your expectations in every ascepct of your stay.We hope that we will have the opportunity to welcome you back on the property in the near future.Warmest regards,Emese WargaGuest relations

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Warmest regards, Emese Warga on Dec 21, 2023
Dear Robert,Thank you for the maximum rating. It is a pleasure to know that we exceeded your expectations in every ascepct of your stay.We hope that we will have the opportunity to welcome you back on the property in the near future.Warmest regards,Emese WargaGuest relations

10/10 Excellent

Humberto Marquez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again. I hesitate to rate this place since it’s kind of a not well known what great place it is for the stay. A full apartment with all the kitchen facilities and washer forthe price of a hotel room-doesn’t get any better than that. Add to this the friendly and very helpful staff, location, and I could go on and on. Keep it on the down lo. 👍👍👍
Stayed 16 nights in Nov 2023
Response from Emese Warga on Dec 8, 2023
Dear Humberto Marquez,Thank you very much for having chosen NH Collection Budapest City Center for your previous stay in Budapest and for taking the time to share your feedback with us.We appreciate your positive comments regarding the equippment of the hotel as well as the kind words about our staff.It is my real hope that you choose to create more memories with us whenever your travels bring you back to Budapest.With kind regardsEmese WargaGuest Relations

8/10 Good

Stuart

Stayed 4 nights in Aug 2023
Response from Emese Warga on Sep 5, 2023
Dear Stuart Bell, Thank you for the high rating and for choosing the NH Collection Budapest City Center. We are delighted to know that you enjoyed your time whilst you were in residence. We hope that we will have the opportunity to welcome you back for an exceptional stay at our property. Best regards, Emese WargaGuest Relations

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is centrally located and good for access and public transport to all tourist areas of the city. We benefitted from a free room upgrade to a duplex apartment which provided additional facilities including multiple bathrooms, kitchen, lounge area and laundry. In general the room and hotel was clean and well maintained. A couple of negative points were the exterior appearance of the hotel and the gym / spa. The entrance from the main road was closed and fenced off which made it first appear that the hotel was closed. The entrance was via a side road. The gym was not as well equipped as it appears in the website photo. The spa and pool are not part of the hotel and can only be accessed via another hotel at an additional charge of 25 Euros per person per visit.
Stayed 3 nights in Aug 2023
Response from Emese Warga on Sep 2, 2023
Dear Stephen Bradley,Thank you for taking the time to share your thoughts about your recent stay at NH Collection Budapest City Center.We are delighted to hear that you were satisfied with the central location of our hotel. It is a very rewarding feeling to know that you enjoyed the spacious and clean apartment equipped with multiple bathrooms, kitchen, lounge area and laundry.We apologize for the confusion caused by the enterance but please note the adress of the hotel is Osváth street 2-8 which is a side road where our main entrance is. Maintaining a comfortable environment and an upfront communication for our guests is of utmost importance to us, and we regret that we fell short in this regard. Your comments have been shared with our management to address the matter and improve our services.Please rest assured that your feedback will be taken seriously, and we will work diligently to ensure a more pleasant experience for all our guests in the future.We hope to have the opportunity to welcome you back and provide you with a much-improved stay.Thank you for your understanding, and if there is anything else you would like to share or discuss, please feel free to contact us directly.Best regards,Emese WargaGuest Relations

8/10 Good

Chioma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and nice
Stayed 3 nights in Jul 2023
Response from Emese Warga on Aug 6, 2023
Dear Chioma Nliam, Thank you for your kind review! We appreciate your feedback and hope to welcome you back soon.Best regards,Emese Warga

10/10 Excellent

JOON SIEN

Stayed 3 nights in Jul 2023
Response from Emese Warga on Aug 4, 2023
Dear Joon Sien, Thank you for the maximum rating that you gave us. We are delighted to know that the NH Collection City Center was such a perfect fit for you. We hope that we will have the opportunity to accommodate you again in the future. Best regards, Emese Warga

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Gergő TÓTH | Front Office Manager on Jul 26, 2023
Dear Valued Guest, Thank you for your kind review! We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Alexandria

Stayed 3 nights in Jul 2023
Response from Emese Warga on Aug 10, 2023
Dear Alexandria Sauls, Thank you for the maximum rating that you gave us. We are delighted to know that the NH Collection City Center was such a perfect fit for you. We hope that we will have the opportunity to accommodate you again in the future. Best regards, Emese Warga

10/10 Excellent

Aileen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was advertised as over 900 square feet. It seemed much smaller. It’s spacious but the furniture is ran down and outdated. Staff were pleasant.
Stayed 2 nights in Jun 2023
Response from Gergő TÓTH | Front Office Manager on Jul 9, 2023
Dear Aileen, Thank you for sharing your feedback about your recent stay with us. We appreciate your comments regarding the room size and the condition of the furniture. We apologize if the actual size of the room did not meet your expectations based on the advertisement. We will review our descriptions to ensure accuracy and clarity for future guests.While we strive to maintain a pleasant and comfortable environment, we understand that some aspects of the furniture may require attention. Your comments have been shared with our maintenance team for evaluation and necessary improvements.We're glad to hear that our staff provided pleasant service during your stay. We value their dedication to ensuring a positive guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an improved stay.Best regards,

10/10 Excellent

Margeir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Gergő TÓTH | Front Office Manager on Jul 9, 2023
Dear Margeir,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you had a satisfactory experience during your time with us.At our hotel, we strive to provide excellent service and a comfortable environment for all our guests. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations.We appreciate your feedback and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a splendid stay at the hotel and fully recommend it
Stayed 2 nights in Jun 2023
Response from Gergő TÓTH | Front Office Manager on Jun 20, 2023
Dear Martin,Thank you for your kind words and for recommending our hotel. We are thrilled to hear that you had a splendid stay with us.Providing excellent experiences and creating memorable moments for our guests is our top priority, and we are delighted to know that we met your expectations.We appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the future.Thank you for choosing NH Collection Budapest City Center

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel centrally located and connects with the New York Palace (8 star with water starting at $16). However NH gives that feel in a much more affordable chain type hotel. Our room was an incredible large 1 bedroom suite and very affordable . Area around hotel is busy with a melting pot of people but amenities are ample in the area and walking or riding or skootering distance to everything. Would go back.
Stayed 3 nights in Jun 2023
Response from Gergő TÓTH | Front Office Manager on Jun 18, 2023
Dear Mr. Robert,Thank you for taking the time to share your wonderful feedback about your recent stay at NH Collection Budapest City Center. We are delighted to hear that you had an enjoyable experience with us and that our hotel provided you with great value and convenience.We are glad that our central location, as well as our connection with the New York Palace, added to the overall appeal of your stay. It's fantastic to know that you found our large 1-bedroom suite to be incredible and affordable. We take pride in offering comfortable and spacious accommodations at competitive rates.We are also pleased to hear that you found the area around the hotel bustling with a diverse mix of people and convenient amenities within easy reach. Exploring the city on foot, by bike, or by scooter sounds like a fantastic way to immerse yourself in the vibrant atmosphere of Budapest.Thank you for considering a return visit to our hotel. We would be thrilled to welcome you back and provide you with another enjoyable stay. If there is anything else we can assist you with, please do not hesitate to let us know.Best regards,

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really good, the shower cabinet though leaked some water outside but it was fine. The hotel staff were so nice we went to New York Cafe for dinner and breakfast the next day the staff at the restaurant were so unfriendly to the extent I felt it was racist . We went for breakfast at 8 Am and asked to be seated at the main restaurant but the hostess was insisting to seat us somewhere else but I insisted to stay at the main restaurant. The hotel itself experience was great but the restaurant wasn’t
Stayed 1 night in Jun 2023
Response from Gergő TÓTH | Front Office Manager on Jun 13, 2023
Dear Lena,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your room and had a positive experience with our hotel staff.However, we sincerely apologize for any inconvenience or discomfort you experienced at the New York Cafe during your meals. It is disheartening to learn that the staff at the restaurant did not meet your expectations and made you feel unwelcome.We take your concerns seriously, and we will address this matter with the restaurant management team to ensure that all guests are treated with the utmost respect and professionalism. We apologize for any perceived unfriendliness and assure you that we do not condone any form of discrimination.Regarding your breakfast experience, we apologize for any confusion or inconvenience caused by the seating arrangement. We will review our procedures to ensure that guests' seating preferences are accommodated whenever possible.We appreciate your understanding and for bringing these matters to our attention. Your feedback is invaluable as we continuously strive to improve our services. We hope that despite this, you had an overall enjoyable stay at our hotel.Should you choose to stay with us again in the future, please do not hesitate to reach out to our team with any specific concerns or preferences you may have. We will be more than happy to assist you and ensure a pleasant and welcoming experience throughout your stay.Thank you once again for your feedback, and we look forward to welcoming you back for a more satisfying dining experience.Best regards,

10/10 Excellent

Sudarshan Reddy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Gergő TÓTH | Front Office Manager on Jun 5, 2023
Dear Mr. ReddyThank you for your feedback regarding your recent stay at our hotel. We appreciate you taking the time to share your experience with us.We're delighted to hear that you were satisfied with your stay. Your satisfaction is our top priority, and we strive to provide a comfortable and enjoyable experience for all our guests.If there is anything specific you would like to share or any suggestions you may have to further enhance our services, please feel free to let us know. We value your feedback and use it to continually improve the quality of our offerings.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Sudarshan Reddy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel to stay in aspects
Stayed 3 nights in May 2023
Response from Gergő TÓTH | Front Office Manager on Jun 5, 2023
Dear Mr. Reddy,Thank you for your feedback regarding your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you found our hotel to be perfect in every aspect.Providing an exceptional experience for our guests is our utmost priority, and we're delighted that we met your expectations. Your satisfaction is a testament to our dedicated team who strives to create memorable stays for all our guests.We value your support and appreciate you choosing our hotel. Should your travels bring you back to the area, we would be honored to host you again and provide another perfect stay.Thank you once again for your positive feedback, and we look forward to welcoming you back in the future.Best regards,

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very friendly and amenable, the room was spacious with good views and central to the city and other public transport links.
Stayed 5 nights in May 2023
Response from Gergő TÓTH | Front Office Manager on May 15, 2023
Dear Ms. Rachel,Thank you so much for your kind review! We are delighted to hear that you loved our staff during your stay at our hotel. We take great pride in providing exceptional service, and your feedback is truly rewarding.We appreciate your recognition of our dedicated team members who work tirelessly to ensure our guests have a memorable experience. Your kind words will be shared with them, and we are certain they will be thrilled to hear that they contributed to your positive stay.Thank you again for your feedback and for choosing our hotel. We look forward to welcoming you back in the future and providing you with another outstanding experience.Best regards,

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel well located, breakfast is good. Can be a bit noisy and no a/c so not ideal in summer
Stayed 3 nights in Mar 2023
Response from Gergő TÓTH | Front Office Manager on May 11, 2023
Dear Mr. Ralph Thank you for taking the time to provide feedback on your recent stay at our hotel. We are thrilled to hear that you loved our location and enjoyed our breakfast service. Your satisfaction is our priority, and we are delighted to know that we met your expectations in these areas.However, we apologize for any inconvenience you experienced with the air conditioning during your stay. We understand the importance of a comfortable temperature in ensuring a pleasant stay, and we regret that we fell short in this regard. Please rest assured that we take your feedback seriously, and we will address the issue promptly to ensure it does not recur.We appreciate your understanding and valuable feedback. We hope to have the opportunity to welcome you back in the future, and we assure you that we will make every effort to provide you with an exceptional stay, including a comfortable room temperature.Thank you again for choosing our hotel, and we look forward to serving you better in the future.Best regards,

4/10 Poor

Frederik Schou

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were in poor condition
Stayed 4 nights in Apr 2023
Response from Róbert Riz on Apr 11, 2023
Dear Mr. Branislav, thank you very much for your recent stay at NH Collection Budapest City Center. I am really sorry that our services did not meet with your expectations. Kind regards, Róbert RizFront Office Manager

8/10 Good

Luis

Stayed 4 nights in Mar 2023
Response from Gergő TÓTH | Front Office Manager on Nov 6, 2023
Dear Valued Guest, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay in our hotel.Your satisfaction is our priority, and we're here to ensure your next visit is just as enjoyable.Warm regards

2/10 Terrible

E

Liked: Room comfort
Disliked: Staff & service
Potentially good, but spoilt by greed
All in all it was a nice hotel, but the entire reason we booked it ( for a lot more money that alternatives) was so that we could use the pool in the evenings. Firstly the pool wasn’t open after like 5pm, second - if you did want to use the pool it was €15 per person per day!!?? I asked for a few extra coffee packets as we were only given 2 for a 4 night stay and they weren’t refilled - nope. That was an extra charge. It left a sour note in my mind to be honest and I feel let down
Stayed 4 nights in Feb 2023
Response from Róbert Riz on Mar 28, 2023
Dear Our Guest, thank you for choosing NH Collection Budapest City Center for your recent stay. I am really sorry that our services did not meet with your expectations. Let me kindly inform you we do not have Spa, our guest has access to use Anantara New York Palace's Spa for a very special price, 15 EUR. The spa opening hours from 9am-to 9pm, we are really sorry if the pool was closed after 5pm, unfortunately we had an unexpected maintenance issue. We are really sorry if we cause any inconvenience to you. Kind regards, Róbert RizFront Office Manager

10/10 Excellent

Louise

10/10 Excellent

vicki

Stayed 4 nights in Nov 2022
Response from Róbert Riz on Dec 14, 2022
Dear Our Guest, First and foremost thank you very much for staying with us at NH Collection Budapest City Center! Please let me inform you about a unique opportunity to share your experience on Google site. We invite you to write a review and help other travelers with your comments and ratings to plan more easily their future trips to Budapest.Your nice comments are highly appreciated.Warm regards,Róbert RizFront Office Manager

8/10 Good

Silvia

Stayed 3 nights in Nov 2022
Response from Róbert Riz on Dec 14, 2022
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Budapest. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the NH Collection Budapest City Center and we hope you choose to create more memories with us whenever your travels bring you back to Budapest. Sincerely yours, Róbert Riz Front Office Manager

10/10 Excellent

OLIVIER, MIAMI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice women to received us and help us to find a good restaurant and others activities
Stayed 3 nights in Sep 2022
Response from Róbert Riz on Oct 11, 2022
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Budapest. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the NH Collection Budapest City Center and we hope you choose to create more memories with us whenever your travels bring you back to Budapest. Sincerely yours, Róbert Riz Front Office Manager

4/10 Poor

Michele, APO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

8/10 Good

Nga Yan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It’s good location, 10 mins walk to the train station, 1 min to the metro and bus, and next to the New York Cafe. Friendly staffs, spacious room, but the cleanliness conditions is just ok in the toilet and kitchen.
Stayed 3 nights in Jul 2022
Response from Róbert Riz on Jul 25, 2022
Dear Our Guest, We appreciate your heartwarming feedback, thank your for sharing. It is our pleasure to see, that your room has reached your expectations and you have enjoyed the services provided by NH Collection Budapest City Center. Our Team is always inspired by reading such a kind compliment regarding their efforts. Best regards, Róbert Riz Front Office Manager

10/10 Excellent

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with friends
Great location and very accommodating staff. Apartment for 4 of us was great, however the beds were not as stated (2 x doubles and 2 x singles) but we had a pull out sofa bed so it was fine in the end.
Stayed 3 nights in Jun 2022
Response from Róbert Riz on Jun 23, 2022
Dear Our Guest, Thank you for taking the time to share your experience at NH Collection Budapest City Center! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future! Kind regards, Róbert Riz Front Office Manager

10/10 Excellent

Ido

Stayed 2 nights in May 2022
Response from Róbert Riz on Jun 7, 2022
Dear Our Guest, Thank you for taking the time to share your experience at NH Collection Budapest City Center! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future! Kind regards, Róbert Riz Front Office Manager

10/10 Excellent

Najmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I was very happy with my stay. Excellent Service felt like at home. I will highly recommend this hotel to everyone. You won’t miss home!
Stayed 4 nights in May 2022
Response from Róbert Riz on Jun 7, 2022
Dear Our Guest, Thank you for taking the time to share your experience at NH Collection Budapest City Center! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. Would you be so kind to share your experience with other travelleres on Google as well? We hope to welcome you back again in the near future! Kind regards, Róbert Riz Front Office Manager

10/10 Excellent

Imad, Redondo Beach

Stayed 7 nights in Mar 2022

10/10 Excellent

IA

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with excellent facilities.
Excellent Hotel, would re-book. Great for families and groups. Everything facilitated and thought of. From washing machine to smart TV, really enjoyed our stay and the staff are excellent. Only down side was the curtains weren't long enough in width to keep light out, but apart from that brilliant.
Stayed 3 nights in Mar 2022
Response from Róbert Riz on Mar 26, 2022
Dear Our Guest, We appreciate your heartwarming feedback, thank your for sharing. It is our pleasure to see, that your room has reached your expectations and you have enjoyed the services provided by NH Collection Budapest City Center. Our Team is always inspired by reading such a kind compliment regarding their efforts. Best regards, Róbert Riz Front Office Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Róbert Riz on Mar 26, 2022
Dear Our Guest, We appreciate your heartwarming feedback, thank your for sharing. It is our pleasure to see, that your room has reached your expectations and you have enjoyed the services provided by NH Collection Budapest City Center. Our Team is always inspired by reading such a kind compliment regarding their efforts. Best regards, Róbert Riz Front Office Manager

10/10 Excellent

Chun-Hung

Stayed 3 nights in Feb 2022
Response from Róbert Riz on Mar 26, 2022
Dear Our Guest, We appreciate your heartwarming feedback, thank your for sharing. It is our pleasure to see, that your room has reached your expectations and you have enjoyed the services provided by NH Collection Budapest City Center. Our Team is always inspired by reading such a kind compliment regarding their efforts. Best regards, Róbert Riz Front Office Manager

10/10 Excellent

Raimonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022
Response from Róbert Riz on Jan 27, 2022
Dear Our Guest, Thank you very much for taken time sharing your thoughts here concerning our property! We're delighted to acknowledge your experience with us was beyond your expectations. Guest satisfaction is the most important for us, and I'll definitely pass your appreciation to the Team. We can't wait hosting you again! With kind regards Róbert Riz Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreal
Stayed 3 nights in Jan 2022
Response from Róbert Riz on Jan 26, 2022
Dear Our Guest, Thank you very much for taken time sharing your thoughts here concerning our property! We're delighted to acknowledge your experience with us was beyond your expectations. Guest satisfaction is the most important for us, and I'll definitely pass your appreciation to the Team. We can't wait hosting you again! Regarding the lamp yin your bathroom let you accept my sincere apology. With kind regards Róbert Riz Front Office Manager

10/10 Excellent

mubarak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

mubarak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank the staff specially Mr.Peter from reception he was very kind and helpful and i do recommend this hotel and sure will come again i like the spa and relax pool and hotel facilities thanks alot
Stayed 1 night in Dec 2021
Response from Róbert Riz on Jan 4, 2022
Dear Our Guest, Thank you very much for taken time sharing your thoughts here concerning our property! We're delighted to acknowledge your experience with us was beyond your expectations. Guest satisfaction is the most important for us, and I'll definitely pass your appreciation to the Team. We can't wait hosting you again! With kind regards Róbert Riz Front Office Manager

8/10 Good

Sheldon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, staff was kind and helpful. Only minor issue was the speed of the internet ( needs upgrading)
Stayed 24 nights in Nov 2021
Response from Róbert Riz on Dec 27, 2021
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Budapest. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the NH Collection Budapest City Center and we hope you choose to create more memories with us whenever your travels bring you back to Budapest. Sincerely yours, Róbert Riz Front Office Manager

6/10 Okay

Bianka

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
While the property itself is in a central location, it is great on paper and the size of the room was really nice, there have been some issues. First of all, the room was not in a great state, especially the bathroom: grout was black in corners, bathtub was installed rather sloppily and had scratches all over it (which were brown and looked like dirt even though the tub was clean). Second, neither of the two TVs worked like they should have. The one in the living room did not work at all, and the one in the bedroom - even though it was a Smart TV - had none of the smart functions working and could not connect to wifi. Last but not least, while there was a good size kitchen in the room with all the appliances you might need, it was still far from fully equipped (e.g there was no pan). We were a little disappointed, we expected much better, especially for the price.
Stayed 3 nights in Dec 2021
Response from Róbert Riz on Dec 27, 2021
Dear Our Guest, thank you very much for choosing NH Collection Budapest City Center for your recent stay! We are really sorry that our hotel did not meet with your expectations. Let you accept my sincere apology for the inconvenciences. I would like to kindly inform you I have forwarded your review to our Housekeeping Manager to check the mentioned details. We are sorry again! Kind regards, Róbert Riz Front Office Manager

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were really friendly, breakfast very good. Within walking distance to many sights. Budapest is a beautiful city with many places to see.
Stayed 2 nights in Dec 2021
Response from Róbert Riz on Dec 13, 2021
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Budapest. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the NH Collection Budapest City Center and we hope you choose to create more memories with us whenever your travels bring you back to Budapest. Sincerely yours, Róbert Riz Front Office Manager

10/10 Excellent

Andrea

Stayed 3 nights in Nov 2021
Response from Róbert Riz on Dec 13, 2021
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Budapest. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the NH Collection Budapest City Center and we hope you choose to create more memories with us whenever your travels bring you back to Budapest. Sincerely yours, Róbert Riz Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Róbert Riz on Dec 13, 2021
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Budapest. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the NH Collection Budapest City Center and we hope you choose to create more memories with us whenever your travels bring you back to Budapest. Sincerely yours, Róbert Riz Front Office Manager

10/10 Excellent

suparman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel for its spaciousness and the accomodating staffs.
Stayed 4 nights in Nov 2021
Response from Róbert Riz on Dec 13, 2021
Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Budapest. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the NH Collection Budapest City Center and we hope you choose to create more memories with us whenever your travels bring you back to Budapest. Sincerely yours, Róbert Riz Front Office Manager