Dear Jonathan,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent family travel to the Belgian capital and for going to the trouble of sharing your experience on Hotels.com. As I have joined the hotel few months ago, your opinion is very valuable to me in order to reflect on our current service standard and look at ways we can further improve the guest's experience in the future.However, I understand that your recent stay was not up to your expectation as you have scored us a low 6 out of 10. I noticed from your comment that you have experienced various shortcomings over this stay and were unhappy with the billing, with the lack of cutleries and with the condition and cleanliness of the apartments. At the onset of this email, please accept my unreserved apologies for the service shortfall and for any distress caused by any incorrect charges. This is certainly not the type of experience I would like us to provide to you nor to any guest. While I honestly do not have any excuse for the shortcomings, as shared by separate email communication, rest assured that I will personally follow-up on the billing matter and ensure the appropriate corrective measures are taken as I certainly do not wish to charge our guests more than what is owed. Allow me and my team to review the matter and revert back to you within the next 48 hours with the appropriate clarification and necessary corrections. I hope this will be acceptable.In the meantime, and with regards to the lack of cutleries, the cleanliness and the condition of the apartment, I sincerely empathize with your feeling and humbly apologize for the poor impression created on this occasion. This is certainly not acceptable and in stark contrast with the service standard in place at the hotel. Pertaining to the cutleries and the cleaning, rest assured that I have shared your feedback with our Executive Housekeeper in order to re-emphasize to the chambermaids that serviced your apartment to always pay more attention to such details and verify that the cutleries, plateware and glassware are setup for a minimum of 4 guests for each apartment. Additionally, I have also asked our Executive Housekeeper to re-emphasize to all chambermaids on the cleanliness standard which remains the foundation of every guest's expectation. Meanwhile, the concerned chambermaid that has serviced your apartment prior to your arrival has been reminded to pay more attention on the vacuuming, the dusting, the cleanliness of the kitchen utensils and apparels as well as the toilets to avoid such re-occurrence in the future. Finally, since I have joined the hotel few months ago, I acknowledge that there is a need for an upgrade of the apartment facilities, moving away from the carpet, enhancing the look & feel and the guest's comfort. As such, we have completed the renovation of two duplex apartments as a mock-up with many enhan

Dear Josette,Warm greetings from Marriott Executive Apartments Brussels!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that you have appreciated your stay. In the meantime, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. I acknowledge that 8 is a good score, yet I genuinely believe that there is always room for improvement. As there were no additional comments added, and in order for me and my team to look at ways we could improve, I will highly appreciate if you could share some more details about your stay so that I could review with our team and take the appropriate actions. Thank you in advance for any further notes you may wish to provide.In spite of any service shortfall, I sincerely hope your future travels to the Belgian capital will continue to include our Marriott Executive Apartments Brussels Hotel to ensure a more enjoyable stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Eddie,Warm greetings from Marriott Executive Apartments Brussels!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels. I am delighted to read that you have thoroughly appreciated your time with us on this occasion. Thank you for taking the time to share your experience on Hotels.com, which I sincerely appreciate.I hope your future travels to the Belgian capital will continue to include our Marriott Executive Apartments and we look forward to ensuring another enjoyable stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Fatima,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for selecting our Marriott Executive Apartments on your recent travel to Brussels and for going to the trouble of sharing your experience on Hotels.com. Your opinion is very valuable to me and my team in order to reflect on our current service standard and look at ways to improve our guest's experience in the future.While I understand that your recent stay was overall up to your expectation, I also noticed that we have the opportunity to further enhance your stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment in your survey, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, may we invite you to share with us any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels Hotel and ensure a more enjoyable moment on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Winter,Warm greetings from Marriott Executive Apartments Brussels Hotel!Thank you for selecting our Marriott Executive Apartments on your recent travel to Brussels and for tasking the time to share your experience through this survey.While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment in your survey, naturally, I have called for an investigation, speaking with our Duty Manager and reviewing our logbook recording all guest's feedback, but understand that no comment has been raised to our team or recorded during your stay or upon your departure. Nevertheless, I always value our guest's feedback as it helps us to improve our service offering. Thus, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels and ensure a more enjoyable stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Franceska,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience on Expedia.com.I understand that your stay experience was overall up to your expectation, yet I also noticed that we have the opportunity to further enhance your future visits as you have scored us 4 out of 5. As I genuinely believe there is always room for improvement, and as there were no additional comment in your survey, I have called for an investigation, speaking with our Duty Manager, but understand that no comment has been raised to our team or recorded in the hotel logbook during your stay or upon your departure. Nevertheless, I always value our guest's feedback as it helps us to improve our service offering. Thus, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels and ensure a more enjoyable stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

Dear Marcos, Warm greetings from Marriott Executive Apartments Brussels! Thank you for selecting Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience with me. I am delighted to read that you have thoroughly appreciated your time with us on this occasion. I hope your future travels to Brussels will continue to include Marriott Executive Apartments Brussels Hotel so that we can ensure another enjoyable stay with us on your future visits. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Anonymous reviewer, Warm greetings from Marriott Executive Apartments Brussels, European Quarter! Thank you for selecting Marriott Executive Apartments Brussels on your recent visit to the Belgian Capital and for taking the time to share your experience. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways to improve our guest's satisfaction in the future. While I understand that the overall experience was to your expectation and you appreciated the facilities with the swimming-pool, the renovated bathroom and the cleanliness standard, I also noticed from your comment that you found the apartment a little old. I fully empathize with your feeling and apologize for any disappointment caused. As I have recently joined the Renaissance and the Marriott Executive Apartments Brussels, I recognize that there is a need for some refurbishment and upgrade the current facilities. Thus, please be informed that we are currently working on a mock-up room as well as various enhancement in the apartments in order to provide a greater feel and experience to our short-term and long-term residents in the near future. This project has unfortunately been delayed due to the current pandemic but we are currently creating a new mock-up apartment prior to kicking-off further enhancement plan afterward. As such plans always take time, and with the current global environment and delays in the getting materials and equipment's, please bear with me and my team as we progress through this project and I hope that on your next stay you will be able to experience one of the new mock-up apartment. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me. In spite of your disappointment, I look forward to welcome you again at the Marriott Executive Apartments Brussels and ensure a more blissful stay on your next visit. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear reviewer, Warm greetings from Marriott Executive Apartments Brussels! May I thank you for choosing to stay at Marriott Executive Apartments hotel on your recent travel to Brussels and for taking the time to share your experience. I am delighted to read that you have thoroughly enjoyed your time with us and on this occasion and hope you have appreciated the current food & beverages offering during breakfast as we re-introduced the buffet breakfast for couple of months, the new dining menu at The Poet restaurant as well as the rest of the hotel facilities, including the swimming-pool and the wellness area. I hope you had a safe travel back home and we look forward to welcome you again on your visits to Brussels. Until then, I wish you a Happy New Year with all the best for 2022. With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Dear Romain, Warm greetings from Marriott Executive Apartments Brussels! Thank you for your recent stay with us and for taking the time to share your experience. I am delighted to know that you have appreciated your stay with us. We look forward to welcome you again and ensure another pleasant stay at Marriott Executive Apartments Brussels. Until then, I wish you a wonderful new year! With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel and Marriott Executive Apartments

Dear Ludovic, Warm greetings from Marriott Executive Apartments Brussels! Thank you for selecting Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience with us. Your opinion is very valuable to me in order to reflect on our current service standard and look at ways to improve our guest's satisfaction in the future. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the layout of the apartment which was suitable for your family stay as well as the convenient location. I sincerely appreciate your kind praise about our team's service spirit, which hopefully made the difference to enhance your stay. I look forward to welcome you again at Marriott Executive Apartments Brussels Hotel and ensure another pleasant stay on your future visits. Until then, I wish you a happy Festive season! With kind regards Rubel Rubel Miah Multi-Property General Manager Renaissance Brussels Hotel & Marriott Executive Apartments

Merci pour votre feedback , nous essayerons au mieux de corriger cela

Merci

merci pour votre feedback

Thank you for your feedback !! Hope to see you soon

Thank you very much for your feedback

Thank you very much!!!

Thank you very much!!!

Merci pour votre retour, au plaisir de vous revoir bientôt !

Thank you for your great feedback!

Nous sommes navres que l'hotel n'etait pas a la mesure de vos attentes. Merci pour le feedback ce seras tenu en compte.

Merci d'avoir partagé vos commentaires sur Tripadvisor. J'étais heureux de lire que vous avez apprécié l'accueil de nos Ambassadeurs et la qualité de nos chambres et du petit déjeuner. En revanche, j'étais vraiment désolé de lire votre déception par rapport à notre espace piscine. Je peux vous assurer que vos commentaires ont été partagés avec le responsable de notre centre fitness afin que les problèmes décrits soient rectifiés. Encore merci pour votre considération et pour les moments passés chez nous. Cordialement,

We would like to thank you for your time and your constructive comments regarding your recent stay at the Renaissance Brussels Hotel. We are happy to see that you have spent a nice stay with us. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Renaissance experience.

Merci d'avoir partagé vos commentaires sur Expedia. J'étais heureux de lire que vous avez apprécié l'accueil de nos Ambassadeurs. En revanche, j'étais vraiment désolé de lire votre déception par rapport à la modernité de la chambre. Encore merci pour votre considération et pour les moments passés chez nous. Cordialement,

Je tiens à vous remercier très sincèrement d'avoir accordé du temps à la rédaction de ce bel avis. Je suis enchanté de lire que vous avez passé un agréable moment en notre compagnie et apprécié le service professionnel et sympathique de nos équipes. Au plaisir de vous recevoir à nouveau,

Que dire si ce n'est un grand merci pour vos commentaires si élogieux. Votre satisfaction et vos compliments nous vont droit au cœur. Nous espérons vous revoir très bientôt.

Thank you for taking the time to share your impression thoughts Expedia. It gives me great pleasure to read your kind words on our locations, perfect service, attentive staff. Your feedback is highly valued as it allows us to ensure each guest experiences a memorable stay. We are always working very hard to provide the best experiences for all of our guests. We regret to hear about the issue that you faced in the restaurant. We will share your concerns with our team moving forward. We look forward to welcoming you back to the Renaissance Brussels Hotel on your next visit to Brussels.

Que dire si ce n'est un grand merci pour vos commentaires si élogieux. Votre satisfaction et vos compliments nous vont droit au cœur. Nous espérons vous revoir très bientôt. Bien à vous,

Que dire si ce n'est un grand merci pour vos commentaires si élogieux. Votre satisfaction et vos compliments nous vont droit au cœur. Nous espérons vous revoir très bientôt. Bien à vous,

We would like to thank you for your time and your constructive comments regarding your recent stay at the Renaissance Brussels Hotel. We are happy to see that you have spent a nice stay with us. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Renaissance experience.

We would like to thank you for your time and your constructive comments regarding your recent stay at the Renaissance Brussels Hotel. We are happy to see that you have spent a nice stay with us. Your encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Renaissance experience.