Outdoor pool, sun loungers

Reviews of Best Western Plus St. Simons

2.5 out of 5
Best Western Plus St. Simons
301 Main Street, St. Simons Island, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 518 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travel quite a bit and use Expedia and its ratings to find the best deal for properties that review well. The Best Western did not disappoint. Easy location, Was clean, quiet, and the staff was a 10. Lunch facility was spotless, and the women running it had a world class personality. Fantastic. Even the manager who walked thru every AM was engaging and very nice. Great place made even better by fantastic staff.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Keith,Thank you for your wonderful 5-star review! We're thrilled to hear that your experience at our Best Western exceeded your expectations. It's fantastic to know that you found our location convenient, our facilities clean and quiet, and our staff top-notch. We'll be sure to pass along your compliments to the team, including the lunch facility staff and the engaging manager. Your kind words mean a lot to us, and we're grateful for your support. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

8/10 Good

sandra

Travelled with family
Very easy and convenient, pleasant staff
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Sandra,Thank you for your positive feedback. We're glad to hear that you found your stay easy and convenient, and we appreciate your kind words about our staff. We're committed to providing excellent service, and we hope to welcome you back for another pleasant experience in the future.Sincerely, Hotel Manager

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I would have loved to be able to use the pool and jacuzie. Thats why i book here, but when i checked in they told us it wast working. Very disapointed.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Mary,We sincerely apologize for the disappointment caused by the unexpected closure of our pool and jacuzzi during your stay. We take real pride in providing the best experience in the area and regret any ways in which we let you down. We hope you will give us another chance to satisfy you the next time you're in the area and make sure that better experience. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Moe Thandar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Undergoing some renovation, so a bit of construction going on. Our room had been done. Very nice. Comfy beds. Breakfast buffet better than many. Coffee was very good. Pool area very nice , but closed due to renovation.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for your stay. We're glad to hear that you enjoyed your stay with us and that you found your renovated room to be very nice and comfortable. We're also pleased that you enjoyed our breakfast buffet and found the coffee to be very good. We apologize for any inconvenience caused by the ongoing renovation and the closure of the pool area. Your satisfaction is important to us, and we appreciate your understanding during this time. We hope to welcome you back again in the future for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The toilet did not flush well. Couple of dead bugs found on floor. Comfy bed. Lost tv service during rain but it came back so no worries with tv
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Sandra,Thank you for taking the time to share your thoughts. We appreciate your positive comments about the comfortable bed and the resolution of the TV service issue. However, we sincerely apologize for the inconvenience caused by the toilet and the presence of bugs. Your feedback is valuable, and we will address these concerns promptly to enhance the overall guest experience. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Tabitha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place and the staff were so kind. Thank you!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Tabitha,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our place and that our staff made a positive impression. Your kind words mean a lot to us, and we appreciate your appreciation. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Good

Guillermo

Business traveller
Liked: Cleanliness, staff & service, amenities
Old hotel but kept clean for the most part
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Guillermo,Thank you for sharing your feedback. We appreciate your acknowledgment of our efforts to maintain cleanliness in our older hotel. Your satisfaction is important to us, and we'll continue to strive for excellence in providing a clean and comfortable environment for our guests. We look forward to welcoming you again in the future.Sincerely, Hotel Manager

6/10 Okay

Kim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under remodel. Closed pool and patio. We were not told about remodel construction when reserving. We would like a partial refund as we were not able to use amenities.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Kim,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

8/10 Good

Nathan

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Nathan,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Deanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a terrible smell, excessive stains all over the carpet, hair in the drain, mold and water stains on the ceiling. We will not stay here again
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Deanna,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

4/10 Poor

Jeff

Disliked: Staff & service, property conditions & facilities
Hotel allowed an extremely noisy party to go on through the night. When we contacted front desk about the hotel's policy about "quiet hours", person on duty had never heard the term and said there was nothing they could do about it. We chose this hotel thinking that being it was on the island it would have been quieter than staying on the interstate. Next time will stay on the interstate at half the cost.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Jeff,Thank you for your understanding. We apologize for the disturbance you experienced during your stay and the lack of resolution when you contacted the front desk. Your feedback is important, and we'll address this issue with our team to prevent similar incidents in the future. We understand the impact on your stay, and we appreciate you bringing this to our attention. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 31, 2023
Dear Guest,We sincerely apologize for the disappointment you experienced during your stay, as reflected in your rating on Hotels.com. Your feedback is important to us, and we would like to understand more about the specific issues you encountered to address them effectively. If you could kindly share additional details about your concerns, it would greatly assist us in improving our services. We value your input and hope to have the opportunity to regain your trust on any future visits.Sincerely, Hotel Manager

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Patrick,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

kathy

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Kathy,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager

8/10 Good

kevin

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Hello Kevin,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the four stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

lucille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Lucille,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Dalton

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Dalton,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear David,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Excellent

Dianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
I loved my stay. The room was clean and smelled awesome.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Dianne,Thank you very much for your stay. We're thrilled you had a great stay and enjoyed the cleanliness and pleasant aroma of your room. Your comfort is our priority, and we're delighted to have provided you with a positive experience. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Evony

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 24, 2023
Dear Evony,Thank you so much for your 4 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Charles, Jacksonville Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 22, 2023
Dear Charles,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 21, 2023
Dear Guest,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful location
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Daniel,Thank you so much for your kind words. It's wonderful that you found our location peaceful! We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for an overnite
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Linda,Thank you for your stay. We're thrilled to hear that you found our hotel to be a great spot for an overnight stay! We hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 Good

Jayne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable at a good price.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Jayne,Thank you for your positive feedback! We're glad to hear that you found our hotel clean and comfortable at a good price. We appreciate your support and look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Anthony,Thank you so much for your kind words. We are so pleased that you found us a nice place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service was excellent, our room was clean and comfy. Hot tub was very nice and area was quiet.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Nicole,Thank you for your positive feedback. We're thrilled to hear that you found our customer service excellent, your room clean and comfy, and that you enjoyed the amenities such as the hot tub. It's wonderful to know that the area was quiet, contributing to a relaxing stay. We appreciate your kind words and hope to welcome you back for another enjoyable visit in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Robert,Thank you for your stay. We're thrilled to hear that you were very pleased with your experience! We value your feedback and look forward to the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Beautiful pool.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 9, 2023
Dear Faye,Thank you for your great feedback. We're delighted to hear that your experience was perfect and that you enjoyed the beautiful pool! Providing a relaxing and enjoyable atmosphere is important to us, and it's great to know that you had a wonderful time. We look forward to your next stay!Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too costly for what we got
Our room had several big stains on the carpet. The drywall ceiling appeared to have had a leak and its "bubble" needed repair. Poor room lighting. The hotel was noisy with many college kids. My partner said it well: " Welcome back to the 1980s". Breakfast area had been updated, food ok. Could be lovely, if rooms were much better.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 3, 2023
Dear Guest, We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.

8/10 Good

Melissa

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Quiet location but dirty room
Hotel staff was nice. Breakfast and coffee area were great. Property was older but outside of property were clean. Our room was not clean. Surfaces were dirty, desk chair was really stained, black gunk in the tub, dirty floors.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Melissa, Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing any issues noted in the future. We look forward to welcoming you again soon. Sincerely, Hotel Manager.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Judy,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Staff was very accommodating, the breakfast was excellent and the location was superb. Highly recommend this spot!
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear John,Thank you for your positive feedback. We really appreciate your kind words and recommendations. It's great to hear that the staff was accommodating, you enjoyed the excellent breakfast and found the location superb. We look forward to hosting you again in the future. Sincerely,Hotel Manager

6/10 Okay

Luke

Travelled with family
Liked: Amenities
Booked a two Queen suite through Expedia. When I got to the hotel, my room wasn’t available, only a single king and no explanation as to why. Carpets were stained everywhere but other than that it was a basic hotel room.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Guest,Thank you for your stay. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the room you booked wasn't available, and you didn't receive an explanation. The stained carpets are also concerning, and we will address this issue with our housekeeping team to ensure a cleaner environment for our guests. We hope you might consider giving us another chance in the future to provide you with a more positive experience. Sincerely, Hotel Manager

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a funeral, so didn't really have a lot of time to enjoy all the amenities. Suite was lovely, roomy, clean and comfortable all for a very good price. Would definitely like to return for a longer visit in the area
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Kathleen, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

8/10 Good

Rhiannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 12, 2023
Dear Rhiannon,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely,Hotel Manager

8/10 Good

loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like when i booked the hotel it said we could check-in 2 hours early then got there and was told we couldn't check-in cause the room wasn't ready
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 11, 2023
Dear Loretta,Thank you for your feedback. We apologize for the inconvenience you experienced with the check-in time. We understand your frustration, and we will work on improving our communication and ensuring a smoother check-in process in the future. We hope you will visit again soon.Sincerely,Hotel Manager

6/10 Okay

Jason

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Meh SSI
The staff was very helpful, however the rooms need updating and had an odor that was unpleasant. Affordable, but at a cost.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Jason,Thank you for your feedback. We're glad to hear that the staff was helpful during your stay. We apologize for the inconvenience caused by the outdated rooms and the unpleasant odor. We'll work on addressing these issues to enhance the overall guest experience and maintain affordability without compromising on quality. We hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Manager

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good stay
Room was dirty and hot. My ac unit wasn’t blowing cold air. Had to leave a night early due to being uncomfortable.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 8, 2023
Dear Melissa,We're sorry to hear about the issues you experienced during your stay. Providing a comfortable and clean environment is our priority, and it seems we fell short in this instance. We apologize for any inconvenience you faced and appreciate your feedback, as it helps us improve our services. We hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
help me with a deskin the room and a chair towork
Stayed 5 nights in Sep 2023
Response from Hotel Manager on Oct 5, 2023
Dear Maria,We're thrilled you found our in-room desk and chair perfect for your work needs! Your perfect rating and positive feedback mean a lot to us. We're committed to providing a conducive environment for your productivity, and we look forward to accommodating you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
We're so thrilled to know that you had an amazing time with us, and we greatly appreciate your review. Thank you, and we hope to see you again soon.

8/10 Good

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options each morning
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 22, 2023
Dear Linda,Thank you for choosing our hotel for your recent visit to Georgia's beautiful Golden Isles. We're glad you had a lovely time with us and enjoyed our exceptional breakfast. It would be our pleasure to host you again at Best Western Plus St. Simons, so come back soon!

10/10 Excellent

Neloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nel and Joe
We had a wonderful stay...enjoyed having a large bathroom
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 22, 2023
Dear Neloise,It was a delight to have you as our guest at Best Western Plus St. Simons and we are thrilled you were impressed with our spacious bathroom and had a wonderful stay overall. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here was very enjoyable. The staff was very friendly and welcoming. The only negative was some updating was needed as well as some minor repairs. Both of these could be excused due to the difficulty in obtaining adequate help. Would recommend.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Oct 28, 2023
Dear Lee,We greatly appreciate your kind review and recommendation! It's wonderful to hear that you had an enjoyable stay with us and found our staff to be friendly and welcoming. We apologize for any inconvenience caused by the need for updates and minor repairs. Your feedback is invaluable, and we hope to welcome you back in the future for an even more delightful experience. Sincerely,Hotel Manager

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for quick business trip. Would look into again when in area.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 17, 2023
Dear Guest,Thank you for considering our hotel a good choice for your quick business trip. We appreciate your positive feedback and your intention to consider us for your future visits to the area. If you have any specific preferences or requests for your next stay, please feel free to reach out to us. We look forward to welcoming you back and ensuring another pleasant experience.Sincerely,Hotel Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 17, 2023
Dear Guest,Thank you for taking the time to leave a perfect 5 out of 5 rating on Expedia. We truly appreciate your positive feedback, and we're delighted to see that you had an excellent experience during your stay with us. If you have any specific comments or suggestions for us, please feel free to share. We look forward to the opportunity to host you again in the future.Sincerely,Hotel Manager

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Property in overall good shape
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 10, 2023
Dear Guest,We're pleased to hear that you found our property to be in overall good shape. Your feedback is appreciated, and we hope to continue providing a comfortable and enjoyable stay for our guests.Thank you for your positive comments, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, room comfort
Everything we needed
Needed overnight accommodations, chose this property. It is a maintained older property with everything you could want in a room,beds were comfortable. Only downside was it felt damp in the room. There is a lovely courtyard with very nice pool, landscaping, firepit area, and places to grill. Doors open to outside but felt safe. Very nice breakfast, wffles,eggs and sausage plus...the staff were very nice and the lady that oversaw the breakfast area was very friendly. Will return.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Carolyn,Thank you for letting us know about your visit to Best Western Plus St. Simons. It is fantastic to hear that you were able to utilize some of our great on-site amenities and enjoyed our delicious breakfast options. We look forward to welcoming you back in the future.

8/10 Good

Martha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quietness area the area.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Martha,Thank you for choosing Best Western Plus St. Simons to host your visit. We trust you had a good night's sleep in our clean, peaceful accommodations and liked our friendly, helpful staff. Please come back and see us again soon.

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pictures lie again!!. It shows that it looks really really nice and remodeled. It looks like a 4 star hotel, but it was really a 2 star motel with decent breakfast. But some parts were not remodeled. Even our room was remodeled but it was missing some minor touch ups. Room smelt musty. But after a couple days it aired out.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Joseph,We appreciate your feedback regarding your recent stay. We apologize that the accommodations during your stay did not meet expectations. Your comments will be used to make necessary improvements and ensure transparency for our guests. We hope you consider staying with us again for a more satisfying visit. Thank you for sharing your thoughts.