Exterior

Reviews of Canalview Hotel Ter Reien

2 out of 5
Canalview Hotel Ter Reien
Langestraat 1, Bruges

Reviews

7.6

Good

Rating 10 - Excellent. 241 out of 1001 reviews" "
Rating 8 - Good. 426 out of 1001 reviews" "
Rating 6 - Okay. 216 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret, FOSTER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel was undergoing renovations, this did not impact on our stay. It is a lovely independent hotel with a very friendly staff and good choices for breakfast. This is my second stay and would certainly be my preferred choice and recommend to anyone.
Stayed 3 nights in Feb 2024

8/10 Good

Niel

Liked: Cleanliness
Stayed 3 nights in Feb 2024

6/10 Okay

victor alejandro

Liked: Cleanliness, staff & service
The place was ubder remodalation
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Patricia

Travelled with partner
Disliked: Amenities
Nice people at the front desk
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly, Mansfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here! The gentleman at the front desk was so gracious and kind. I was a female traveling solo and felt safe while there. The restaurant across the street was really good! Convenient location and enjoyed my stay!
Stayed 2 nights in Dec 2023

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. The hotel was a few minutes walk to the centre which was perfect. Substantial breakfast. The staff went the extra mile to help with booking of taxi's. Our room was directly on to the court yard and we would have benefited from a mat inside the door to wipe feet as the floor became very wet from outdoor shoes when it rained.
Stayed 4 nights in Dec 2023

6/10 Okay

Margaret

Travelled with partner
Bathroom facilities were dissapointing
Stayed 2 nights in Dec 2023

4/10 Poor

Grace

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very well located close to all the main areas. But that is about it. The rooms are cold and poorly maintained. Everything you could imagine you had to pay for. An extra pillow, a towel, even body wash all came at an extra charge. They even charged you to pay your city tax classed as an ‘admin fee’ which I have never experienced at any hotel in Europe. Overall I would say stay somewhere else
Stayed 3 nights in Dec 2023

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Cindy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
To charge 5 euro for a hair dryer or shampoo is ludicrous. The bathroom appears to have mold on the ceiling. Ot allowing a guest to adjust the temperature is ridiculous.
Stayed 2 nights in Nov 2023

8/10 Good

stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very basic and small. Bathroom was the smallest bathroom I have ever experienced. Amenities cost extra- extra blanket, hairdryer, shampoo was all at an extra cost. Very comfortable bed and bedding. Fantastic location on a canal and the staff were very nice, helpful & friendly. Decent breakfast. A budget hotel in the heart of Brugge. Worth it as I did not spend any time in the hotel.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2023

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A slice of canalside chill
It's a comfortable, well run hotel in a picturesque setting. I didn't have many interactions with the staff, but they were certainly friendly.
Stayed 3 nights in Oct 2023

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have previously stayed at this hotel and booked again as we had had a good experience. Whilst the hotel is in a good location and the breakfast is excellent, the communal area of the hotel that we stayed in was very poor- half of the flooring was ripped up, holes in the walls and poor decoration. The room was very clean and well provided but canal view might have been pushing it a bit!
Stayed 3 nights in Oct 2023

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have stayed at the hotel a number of years ago and while it is very clear they sit at the value end of the Options in Bruges it is good value for money. Accessible from the station on free shuttle bus (or the paid 1 and 2) it’s is a few mins from the centre of the city. If like us you only really use the hotel as a place for a breakfast and somewhere to sleep it was comfy, quiet and the breakfast simple but plentiful. A hair drier, toiletries etc… were all chargeable extras so do be aware of that. Would stay again
Stayed 4 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Excellent position for all the attractions of Brugge. Very good breakfast.
Stayed 3 nights in Oct 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
The host was extremely friendly and helpful in guiding us around Bruges, and provided us with chocolates upon arrival for our anniversary, which was a nice touch. The room was lovely and with a stunning view of the canal, free breakfast option served as a great start to the day
Stayed 5 nights in Sep 2023

2/10 Terrible

Sunkyung

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bath is too small and the sink in the bathroom is so tiny. There’s no way I can wash my face in the sink.
Stayed 5 nights in Sep 2023

8/10 Good

Matthew Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, directly outside the main tourist area. The view of the canal was wonderful and the breakfast adequate. My only critique is that there wasn't someone at the desk for me to pay my city tax when I left and they emailed me bank deposit information which my bank couldn't pay. Besides that, great place that I'll stay at again.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Bathroom door would not close. Problem reported to reception but not solved. Standard items such as a hairdryer were charged extra. However room was clean and comfortable and nice breakfast.
Stayed 4 nights in Sep 2023

10/10 Excellent

Joseph

Stayed 2 nights in Sep 2023

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and good value for money
This is a great little hotel at an amazing location just on the canal and a few minutes walk from the Squares. The staff are friendly and obliging and the included breakfast is a nice touch. It's continental but also provides boiled eggs. Make a note to bring with you tea and coffee and shower gel and shampoo as there is an additional 5 euro charge for tea and coffee making facilities and also a shower pack. The nimber 1 and 2 busyops are a couple of steps up the road and there is a free shuttlebus to the station The rooms are clean and basic and there is wetroom. We had a great view out onto the canal (if you don't like canal smell, specify a room without this view) There is a little courtyard for relaxing between the main building and the annex. Non smokers beware as the courtyard is the only place one can smoke, so people do. You could try specfying a room that doesn't have windows overlooking the courtyard. We stayed during the hottest heatwave ever and could have done with some air conditioning. We decided to open our windows and so predictably got mosquito bites. I don't think that one can expect an inexpensive hotel in Northern Europe to have air conditioning as the problem is not normally hear but cold. All in all good value foroney and we enjoyed our stay and would come back
Stayed 3 nights in Sep 2023

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was great. It is literally on the canal which was beautiful. The only complaint I have is that there were no amenities at all, even hand soap for the bathroom sink. Perhaps I just missed this as I selected the room but it was a bit of a pain to have to acquire these things. Otherwise it was great
Stayed 2 nights in Aug 2023

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!!Good breakfast!!! Terrible shower!!! Tea kettle 5 euro? shampoo 5 euro??
Stayed 3 nights in Jul 2023

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They put us on the bottom floor, below reception. The stairs were the only way to get there and they were sharp metal grids—perilous with luggage, and of course, the staff offered absolutely no help with our luggage. In fact, they were condescending, rude, and unhelpful. Our room was about a foot above the river in the canal. We could easily touch it from the windows. The room smelled as though the water had overflowed into the room — very moldy. It was discomforting and noisy to have the water so close, and boats going by and sloshing the water up even higher. We did not stay. I found another hotel immediately and we left. I am used to older rooms and small rooms in Europe, but with the treacherous metal grate stairs and the unpredictable water level, noise and mold, this was the worst ever.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love its location. Our room had 2 windows on the canal - great views of swans, ducks, a bridge. Quiet.
Stayed 3 nights in Jul 2023

4/10 Poor

DEREK, Washington

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Travelocity said check in was 2:30 but the hotel said 3:00. They further required that I come back at 10AM the next day to pay the tax, rather than do it as I arrived. The location is excellent.
Stayed 2 nights in Jun 2023

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spend a lovely time and the breakfast was amazing
Stayed 2 nights in May 2023

8/10 Good

Juan carlos

Stayed 1 night in Apr 2023

4/10 Poor

Gabrielle

Stayed 4 nights in Dec 2022

10/10 Excellent

benyamin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the honeymoon sweet and it was very nice and cute.

2/10 Terrible

jennifer louise natalie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to contact them to inform of flight cancellation

10/10 Excellent

Dominic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

William

Stayed 1 night in Nov 2022

4/10 Poor

Neelam

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst value for money
Unfortunately I stayed at this hotel. It's been my worst value for money stay so far. Pictures in the website look nothing similar to reality. We were in a basement full of humidity where you could not control heating in a freezing room (reception told us we had to pay 50€ additional to control the heating). No soap in the toilet, terrible bed and the ceiling was almost touching my head (1.90com). Very claustrophobic. Terrible breakfast and worst attention from reception. I would recommend for people to look for other options at this price.
Stayed 1 night in Nov 2022

8/10 Good

Mary

Stayed 3 nights in Oct 2022

4/10 Poor

Stephen

Stayed 2 nights in Sep 2022

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our sejour in this place. Breakfast was fresh and delicius. Only recommendation to help them remark is the showers curtain that needs urgent to be changed! looking forward to come back soon!! ♡
Stayed 1 night in Sep 2022

10/10 Excellent

bruce

Stayed 2 nights in Jul 2022

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and clean Breakfast was amazing! Location is great
Stayed 2 nights in Mar 2022

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Canal are unbelievable!
Stayed 1 night in Nov 2021

10/10 Excellent

César

Stayed 1 night in Oct 2021

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Great location - some downsides.
Great location - lacks privacy in toilet and shower. But it might just be this room. Friendly staff - when present.
Stayed 3 nights in Sep 2021

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
OK Stay
The room was excellent as it was a large size with a good bed and a good shower. Breakfast was also good with plenty of choice. The limited reception service is a bit of a negative though as I arrived without anybody there (I was warned about this advance and was advised of arrangements to get in though). It was also annoying to have no one there when I left in case of any last minute issues.
Stayed 3 nights in Feb 2020

6/10 Okay

Vanessa, Los Angeles, CA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stayed in the Canal View room and their was limited toilet paper. They did not have any soap in the shower. Only Hand soap on the wall. The room view was beautiful but the fact that the heater worked poorly in the room was disappointing.
Stayed 1 night in Feb 2020