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Reviews of Holiday Inn Milwaukee Brookfield, an IHG Hotel

3 out of 5
Holiday Inn Milwaukee Brookfield, an IHG Hotel
1005 S Moorland Rd, Brookfield, WI

Reviews

7.2

Good

Rating 10 - Excellent. 349 out of 1000 reviews" "
Rating 8 - Good. 241 out of 1000 reviews" "
Rating 6 - Okay. 155 out of 1000 reviews" "
Rating 4 - Poor. 141 out of 1000 reviews" "
Rating 2 - Terrible. 114 out of 1000 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was neat how therooms surrounded the pool area. Which was also a very spacious area.
Stayed 1 night in Apr 2024

6/10 Okay

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Carissa, Sparta

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was broken so we had to use stairs to 5th floor. No hot water either day…a problem we found out through conversations with other guests that everyone experienced regardless of room location or time of day. Tried to call lobby but the phone was not working so walked down but there was no manager available and person at the desk didn’t seem interested in helping.
Stayed 2 nights in Apr 2024

6/10 Okay

Vicki, Duluth Mn

Travelled with family and small children
Disliked: Property conditions & facilities
Pool was dirty with large floating hair chunks both nights. Looked like someone may have lost hair extentions. I felt it wasn't properly maintained or routinely cleaned. Pool area looked the same from the first night to our last night. We stayed 2 nights. Hot tub also had a dirt ring and tiles were coming up from the bottom. Rooms were clean. Location was convenient. I wouldn't stay here again.
Stayed 2 nights in Apr 2024

2/10 Terrible

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price was wrong via Expedia and staff could not help, elevator was not working, keys did not get set for the room at check in, lines were very long and only 2 staff checking in.
Stayed 1 night in Apr 2024

4/10 Poor

Christine

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures made this hotel look much more modern than it is. The pool area has lots of structural damage as do the common areas and rooms. My room had various areas where caulk, trim, etc. were missing or damaged. The walls were banged up and the rooms are dated. The light fixtures in my room had large, dead bugs in them. The coffee maker and microwave share the same extension cord. I was disappointed.
Stayed 1 night in Apr 2024

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had to change room because of musty odor..... didn't stay in pool more than 10 minutes. Was a crazy mad house
Stayed 1 night in Mar 2024

2/10 Terrible

Deanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they gave me had people in it. The second room smelled like fish. The third room I took because she said that the cancellation process would be me going through Expedia first and if they said I can have my money back then they would release it. It was late and so I stayed. I was almost afraid to lay under the covers. There was hair under the pillows. I woke up and asked for more towels for later and they said they were out. The front desk had a sign that says no parties and there were at least 5-6 the pool was packed everyday. Unruly kids and parents, ghetto is the word I would use. When I told her the room stunk she said does it smell wet or like drugs. I was shocked..needless to say I won’t be staying there again. There were many more situations it I felt the ones I stated were plenty.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jason

It says on the site breakfast and when you arrive not only is there no breakfast there isn’t even coffee. They charge a price through a second party service ( Expedia) and charge a $100 fee that is refundable a country’s after checkout. Assuming the rates are what the email states they refund the $100 then charge another $68 after the initial price. I travel a lot and will never stay at this scamming hotel AGAIN!! Not to mention the pool area has leaks all through the area and the pool is nasty. Stay Away!!
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room . Pool was warm and clean
Stayed 1 night in Mar 2024

4/10 Poor

Chadd

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
nice staff, but moldy musty smelling hallways tons of water transferred from pool on to carpeting in hallways causiing smelly mold especially on 6th floor, kids smoking weed in stairwells, slow elevators, and no HOT water in the shower just warm water - won't stay here again

4/10 Poor

LeDary

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for staying with us! We are sorry that you had a bad experience. We strive to make sure all guests have an enjoyable stay. Without any feedback unfortunately, we cannot assist with any issues. Best regards,

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
I Checked in to look at room before I was to grab any of my gear.When i got to room temp was 65 turned to 70 unit started up then shut off that happend 4 straight times with no heat coming out.went to front desk told them the problem that I wanted a refund .I was at front desk fo over half hour clerk said she was not able to refund any money . But manager would contact me next day to refund still no body has called me Back.Called expedia on matter still have not received a penny back on my credit card.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for your response Mr. Munson and we apologize about the temperature. We have new wall thermostats and we working with our engineering team to complete all work orders. And in regards to you being refunded, please have expedia give the hotel a call, that way we can grant you the refund. Unfortunately expedia has not contacted the hotel at this time. Best regards

4/10 Poor

Lindsey

Stayed 1 night in Mar 2024
Response from ic on Mar 9, 2024
Thank you for staying with us! We are sorry that you had a bad experience. We strive to make sure all guests have an enjoyable stay. Without any feedback unfortunately, we cannot remedy any issues. Best regards, Guest Services.

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
The only problem was lack of cleaning staff on weekend. Couldn't keep up with laundry and towels. Other than that it was a good stay. Pool and hot tub were nice
Stayed 3 nights in Mar 2024
Response from ic on Mar 8, 2024
Hey Kevin! We are glad to hear that you enjoyed your stay! We deeply apologize for the inconvenience. Unfortunately, we are short staffed and looking to hire more staff in the meantime. We hope to see you in the near future. Best Regards, Guest Services.

4/10 Poor

Sara

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hotel was unable to provide key cards that worked to open room doors. They said that the programming part for the key cards wouldn’t work. Every time we needed to get into our room we had to wait for an employee to come up and unlock it. They only had one employee on during the evening and night hours so we were left waiting up to 25 minutes to get into our rooms. The employees were very nice and trying to do their best but they were very understaffed and the GM wouldn’t do anything to help. There were no pool towels, all floors were wet and very slippery, the hallways and elevator area were dirty. My friend slipped and fell on the wet floor and had to be taken to the ER. GM was blaming him for falling, saying there was nothing she could do for him. Employees were very nice and trying to do their jobs but getting no help from management. Rooms were clean and comfortable but wouldn’t take the chance of staying here again. I’d give the actual staff a 5 stars for doing everything they could to help the guests but would give management zero stars for not stepping up and figuring out how to fix the key card issue.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 22, 2024
Thank you for your review. We are sorry that you had to experience this. We hope all is well with your friend and we strive to make everyone's stay as fun and safe as possible. The incident report was completed and the key interface is back up and running. We hope to see you in the future. Best regards,

8/10 Good

marlene

Travelled with family
Liked: Cleanliness, staff & service
The property was fine. The hotel staff were all awesome! Something to consider please. The pool was LODED with kids. I’m mean packed. There were some snout 10 year old boys that kept harassing my 16 year year old granddaughter and her friends including pinching them on the butt. The girls repeatedly told them to stop. They informed me of this sat time although I didn’t realize to what degree it was happening My granddaughter and friends aren’t a bunch of hysterical teen age girls. They were repeatedly offensive and apparently no one was watching them It would have been virtually impossible for the mothers if they were around to not observe this as the girls said they repeatedly were quite verbal with the boys to stop. However I can imagine that if I would have spoke with a parent it might have turned into a problem as the noys ere actually touching the girls physically. I felt bad that i didn’t confront it more aggressively. There were literally people who had packs of kids with them. There were small children in the whirlpool. The girls hardly went in to the pool I’ve been coming there intermittently for 10 years! The guy cleaning the pool didn’t start to clean it until 830am at least. There were people who wanted to use the pool in the morning and were very disappointed as the pool could NOT be used in the morning. The staff there were excellent but the pool situation was out of control. I almost started counting people to see if they were over the stated limit …
Stayed 3 nights in Feb 2024

2/10 Terrible

Vanessa

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from IC on Feb 28, 2024
Thank you for staying with us! We are sorry that you had a bad experience. We strive to make sure all guests have an enjoyable stay. Without any feedback unfortunately, we cannot remedy any issues. Best regards, Guest Services.

6/10 Okay

Courtney

Travelled with partner
Liked: Staff & service
Disliked: Amenities
It was close to the freeway
Stayed 1 night in Feb 2024
Response from IC on Feb 28, 2024
Hi Courtney, We hope you enjoyed your stay! Yes, we are close to the freeway with many restaurants and stores near by. We hope to see you in the near future. Best Regards, Guest Services.

2/10 Terrible

Africa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't offer breakfast, a group of teens running around the building, hair on the beds as if it was never changed. I was not happy at all with the stay. I will also be contacting corporate. When i checked out they gave me a receipt with charges on it and could not explain.
Stayed 1 night in Feb 2024

4/10 Poor

Jennifer

Travelled with family, Business traveller
Disliked: Amenities
No breakfast as listed on the web
Stayed 1 night in Feb 2024
Response from ros on Feb 17, 2024
Hi Jennifer,Sorry to hear of your disappointment with your stay. Although we try to maintain accurate information on all websites sometimes, we miss one or are late in updating them. We hope you took advantage of dining in at the IHOP located on site which not only offers great food but is one of only four in the nation with a full-service bar.SincerelyGuest Services

2/10 Terrible

Kendyl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ros on Feb 12, 2024
Hi Ms. KendylWe are sorry to hear of any bad experiences you may have encountered. We strive to make sure all guests have an enjoyable stay.Best Regards,Guest Services

10/10 Excellent

laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 2 nights in Feb 2024
Response from ros on Feb 10, 2024
Hi Ms. LauraThank you for your kind words and review. We are happy to hear that you enjoyed your stay. We look forward to seeing you again soon.SincerelyGuest Services

6/10 Okay

chris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was good over-all. But letting the people run around on the roof was not good. No hot tub as advised. Property has severely issues with roof leaking and bad repairs to try and cover it up
Stayed 1 night in Feb 2024
Response from ros on Feb 8, 2024
Hi ChrisThank for staying with us and your review letting us know of the issues you had. We are working on repairing the issues the big storm in January caused us.Best RegardsGuest Services

4/10 Poor

Jamie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel specifically because it had a great hot tub! Come to find out after a long day visiting a relative in the hospital, the hot tub was not working and wouldn’t be for the stay. Although the staff were nice, there was one bar with limited inventory, no rumplemintz or pineapple in stock, no limes for tequila. The day just seemed to be an endless array of disappointments. The shower leaked out of the bathroom onto the floor, into the carpet and got my clothes wet. Not a place I’d recommend while dealing with a tragedy.
Stayed 1 night in Feb 2024
Response from ros on Feb 5, 2024
Hi JaimeWe are sorry to hear that a relative of yours in the hospital we pray for a speedy recovery and that your stay was below expectations. We will make sure maintenance fixes any issues in the room you stayed in. As for the hot-tub sometimes issues arise out of our control. We are trying to fix the issue diligently but with facilities/amenities problems arise that are not a quick fix. Although we love having a unique restaurant with a full-service bar, we cannot control items not being available since it is independently owned.SincerelyGuest Services

10/10 Excellent

Ryan

Stayed 16 nights in Jan 2024
Response from Guest Services on Mar 22, 2024
Thank You for your feedback! Hope to see you again! Best Regards

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente!
Stayed 2 nights in Jan 2024
Response from C.C on Jan 30, 2024
Thank you for staying with us and hope to see you again.

10/10 Excellent

Latoya

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Loved my stay
Stayed 1 night in Jan 2024
Response from ros on Jan 28, 2024
Hi Ms. LatoyaThank you for your review and we hope to see you again soon.SincerelyGust Services

10/10 Excellent

Deanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for little family getaways
Stayed 1 night in Jan 2024
Response from ros on Jan 28, 2024
Ms DeannaThank you for staying with us. Thank you for your review and look forward to having you back soon!Sincerely,Guest Services

10/10 Excellent

Isua

Liked: Cleanliness, staff & service, property conditions & facilities
Need to remove better the snow
Stayed 1 night in Jan 2024
Response from ros on Jan 29, 2024
Hi IsuaThank you for your review and we hope to see you again soon.SincerelyGuest Services

4/10 Poor

Amymarie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did not like being put in a room that had a window with a bullet hole
Stayed 1 night in Jan 2024
Response from ros on Feb 1, 2024
Hi AmymarieSorry to hear about your issues we will investigate further.SincerelyGuest Services

4/10 Poor

Jeffry

Stayed 1 night in Jan 2024
Response from ros on Feb 1, 2024
Hi JefferySorry for any issues you may have experienced. We thank you for your feedback in order to help us improve.SincerelyGuest Services

2/10 Terrible

Kerry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool area nothing was picked up things left everywhere when nobody was there. Hot tub didn’t work. Up by the ceiling look like the roof was leaking. Had no key to your door someone had to let us in to our room. Terrible
Stayed 1 night in Jan 2024
Response from ros on Jan 25, 2024
Dear KerrySorry for the negative experience you had during your stay of 1/13/24 to 1/14/24. Unfortunately, due to the unexpected snow amount we faced most housekeeping staff were left stranded at their homes along with other members of our staff. Although we didn't experience any loss of power, we did lose our internet and phone services for some time making it impossible to make room keys for our guests. We strive every day to give our guests top notch service, but that weekend Mother Nature prevailed. We hope you allow us to better serve you next time."MILWAUKEE - A powerful winter storm hit the upper Midwest on Friday, Jan. 12, 2024. This storm brought blizzard-like conditions and over 12" of snow to some areas. Over 100,000 customers lost power and were without power for days. Bitter cold set in less than 48 hours after the heavy snow fell. This system was the third round of snow of the week and the second round of Winter Storm Warnings issued that week." excerpt from Fox News Report.SincerelyGuest Services

8/10 Good

Theresa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Mother and daughter getaway weekend
The bed was completely comfortable which is hard to find. The staff was shot handed when we arrived but I especially wanted to send a big shout out to Ray for making my daughter and my stay a very comfortable one. Ray went above and beyond for us and not knowing my daughter is Autistic he was very kind and outgoing. My daughter was very happy that she got to go on an adventure as she loves these getaways. We will definitely be back soon.
Stayed 2 nights in Jan 2024
Response from ros on Jan 25, 2024
Hi Ms TheresaI was my pleasure to assist you and the beautiful princess. I hope you both are well, and WE look forward to having you both stay with us once again.SincerelyGuest Services

2/10 Terrible

Caiden

Disliked: Cleanliness, amenities, property conditions & facilities
Wifi and cable are currently down. No parking available as much of the parking lot hasn’t been plowed. Employees were unable to give me a room key so I have to have someone manually let me into my room. Hot tub is also out of order.
Stayed 1 night in Jan 2024
Response from ros on Jan 25, 2024
Hi CaidenSorry for the experience you had, unfortunately we experienced a shortage of staff and the amount of snow, and the frigid temperatures played havoc on us that weekend.excerpt from Fox News Report - MILWAUKEE - "A powerful winter storm hit the upper Midwest on Friday, Jan. 12, 2024. This storm brought blizzard-like conditions and over 12" of snow to some areas. Over 100,000 customers lost power and were without power for days. Bitter cold set in less than 48 hours after the heavy snow fell. This system was the third round of snow of the week and the second round of Winter Storm Warnings issued that week."We hope you visit again during non-inclement weather conditions.Sincerely Guest Services

10/10 Excellent

Ryan

Stayed 3 nights in Jan 2024
Response from ros on Jan 25, 2024
Hi RyanWe are happy you enjoyed your stay with us even thru situations and issues out of our control.Look forward to your next visit.SincerelyGuest Services

6/10 Okay

kellie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
no hot tub
The front desk was super friendly and fast, some of the things that were not clear, the "bar" was IHOP, not bad, but very limited. the hot tub, which was the ONLY reason I booked this hotel, was not working. it was under maintenance or something. you can tell they are going through some changes, but it would have been nice to know all that.
Stayed 1 night in Dec 2023
Response from cc on Jan 25, 2024
Thank you for your input and hope to see you in the near future.

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from C.C on Jan 25, 2024
Thank you for your stay and hopefully see you in our near future !

10/10 Excellent

corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from C.C on Jan 25, 2024
Thank you for the stay !

10/10 Excellent

Neil

Stayed 1 night in Dec 2023
Response from C.C on Jan 25, 2024
Thank you for your stay !

8/10 Good

Araceli

Travelled with family
Liked: Cleanliness, staff & service
Its was a good stay, but room wasnt all that great, drawers were sticky and gross, only had two wash cloths ans two dry towels for a four night stay, had to go down to lobby to ask for sheets and blankets for pull out couch because the phone wasnt working to call the front desk. My partner went down also to ask for more towels not sure if they didnt understand him but we never got our towels. Was looking forward to getting in the hot tub but it was not available 😕 but my son loved the pool. Another thing that bummed me out was the fact that curtains did not close all the way to block the light from coming in, we came to have a nice winter break and get to sleep in but thst didnt happen. Wasnt a bad experience. But definitely could have been better.
Stayed 4 nights in Dec 2023
Response from C.C on Jan 25, 2024
Araceli thank you for sharing your review with us and our apologizes for your negative experience you had here .Do want to let you know changes have been made and we hope you allow us to better serve you on your next stay at Holiday Inn - Brookfield. Thank you

8/10 Good

Justin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from C.C on Jan 25, 2024
Thank you for you stay and hopefully see you in the near future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must like this place because this is the 4th time I have been there. I keep coming back!
Stayed 3 nights in Dec 2023
Response from C.C on Jan 25, 2024
Kathleen thank you for being a loyal guest and glad you enjoy your stay here with us . Hope to see you soon !!

4/10 Poor

Jody

Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroach in our room
Stayed 1 night in Dec 2023
Response from C.C on Jan 25, 2024
Our deepest apologize for your experience and the issue was attended to . Thank you for your review and hope to see you again .

10/10 Excellent

Farmethia

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet n building looks great only thing was couldn’t use pool n stuff cause they were doing work but overall nice
Stayed 1 night in Dec 2023
Response from C.C on Jan 25, 2024
Thank you for your stay and our apologizes for pool being down and the time of your visit . do want to let you know the pool is up and running and hope to see your in near future. thank you again

10/10 Excellent

Jenelle

Stayed 2 nights in Dec 2023
Response from C.C on Jan 25, 2024
Thank you for your review and glad to see you enjoyed you stay.

8/10 Good

Andrew

Stayed 1 night in Dec 2023
Response from C.C on Jan 25, 2024
Andrew thank you for your review and please continue enjoying your stay with us.

4/10 Poor

Rosalinda

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The Atrium vents were broken and there was mold on one vent. Elevator button on our floor was broken so you did know if Elevator was coming. Pool and Jacuzzi was not working reason I selected this hotel.
Response from ros on Jan 26, 2024
Hi RosalindaWe are sorry for a less than stellar performance on our part, Rest assured we have implemented changes to staff and procedures and continue trying to make sure we have all our facilities up and in order but yet unforeseen circumstances still come up.We hope you come by and visit us soon to see these procedures in place.Guest Services

2/10 Terrible

Rosalinda

Travelled with group
Disliked: Amenities, property conditions & facilities
The Pool and jacuzzi was closed disappointing since that was one of the reasons I booked here. Registration desk told we should of checked website I told Travelocity should of been notified since that is where I booked and if I could of canceled I would of. I was celebrating my best friend’s birthday. In the mezzanine area vents were broken and looked like mole. Elevator button on sixth floor was missing. Very Very disappointed.
Stayed 1 night in Dec 2023
Response from ros on Jan 26, 2024
Hi RosalindaWe are sorry to hear about the negative issues you experienced. As per the previous rating you left for the same trip, we are implementing changes to make sure we address all these issues.SincerelyGuest Services

6/10 Okay

Jesse

Travelled with family
Disliked: Amenities, property conditions & facilities
Property needs complete renovation Staff is great
Stayed 3 nights in Dec 2023
Response from ros on Feb 1, 2024
Hi Jesse. Thank you for your review we are currently implementing changes at the property and are utilizing a team of employees to maintain a high quality of service for our customers.SincerelyGuest Services