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Best Western Inn of Brenham – Avis

2.5 out of 5
Best Western Inn of Brenham
1503 Highway 290 E, Brenham, TX

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 285 avis sur 614." "
Note de 8 – Bien, d’après 223 avis sur 614." "
Note de 6 – Acceptable, d’après 73 avis sur 614." "
Note de 4 – Médiocre, d’après 15 avis sur 614." "
Note de 2 – Terrible, d’après 18 avis sur 614." "

8,8/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Giovanni

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2019
Management a répondu le 9 déc. 2019
Thank you for taking the time to rate our property so favorably. We look forward to seeing you again.

8/10 – Bien

Giovanni

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon accueil. Hôtel simple mais très chaleureux.
Séjour de 1 nuit en juin 2017

10/10 – Excellent

Abel

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Family friendly - wonderful staff
Séjour de 1 nuit en mars 2024
Management a répondu le 17 avr. 2024
Thank you for letting us know you enjoyed our staff. We will make sure your compliment is passed on to them. Looking forward to seeing you again soon.

10/10 – Excellent

Colleen

Points forts : Propreté, commodités et état et installations de l’hébergement.
The check in and breakfast workers were super nice and helpful
Séjour de 1 nuit en avril 2024
Management a répondu le 17 avr. 2024
We are happy to hear your check in and breakfast went well. We hope you come back soon.

10/10 – Excellent

Kerry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Management a répondu le 17 avr. 2024
Wow! What a terrific rating. Thank you so much.

8/10 – Bien

Mariano Arenal

Voyage de couple
Could use some new towels and shower curtains. Other than that we enjoy our stay here every time we travel to Brenham!
Séjour de 2 nuits en avril 2024
Management a répondu le 9 avr. 2024
Thank you for letting us know what you liked and disliked about your stay. We will discuss your concerns with the management staff. We hope to see you again soon.

6/10 – Acceptable

Bill

Séjour de 2 nuits en février 2024
Management a répondu le 28 mars 2024
On behalf of our team we would like to apologize for not meeting you expectations. We hope you will try us again when back in the Brenham area.

10/10 – Excellent

Albert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
surprised very clean charging station for EV
Séjour de 1 nuit en février 2024
manager a répondu le 15 févr. 2024
Thank you for the great review

10/10 – Excellent

cynthia

Séjour de 5 nuits en janvier 2024
Management a répondu le 20 mars 2024
Thank you for taking the time to give us such a fantastic rating! We hope you come stay with us again when in the area.

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy to find, near lots of options for shopping and eating. The room was clean and neat, and the staff was super helpful and responsive.
Séjour de 1 nuit en janvier 2024
Management a répondu le 8 janv. 2024
Thank you for your review and for choosing out hotel. We're happy that you enjoyed your stay and are looking forward to having you again as a guest.

10/10 – Excellent

Bruce

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
No complaints. Everything was good
Séjour de 1 nuit en décembre 2023
Management a répondu le 5 janv. 2024
We are so pleased that you enjoyed your stay. We hope to see you again soon.

10/10 – Excellent

Robert

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
The hotel was very luxury looks, very clean and neat, what I did not like was the toilet was located next to the 🛁.
Séjour de 1 nuit en décembre 2023
Management a répondu le 3 janv. 2024
We appreciate your positive feedback about our hotel. We hope to welcome you back to the hotel in the near future.

10/10 – Excellent

Shannon

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property. Clean. Friendly and helpful staff. Nice beds and pillows. Plenty of towels and wash cloths. We had a room with a king and a couchbed. Made fire a nice suite with no additional cost.
Séjour de 1 nuit en décembre 2023
manager a répondu le 17 déc. 2023
Thank you for the great review, greatly appreciated.

10/10 – Excellent

Jose

Séjour de 1 nuit en novembre 2023
Management a répondu le 3 janv. 2024
Thank you for taking the time to give us such a wonderful rating.

8/10 – Bien

Juan, Chicago

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
breakfast was great and staff was very helpful and friendly. Wi-Fi was down for 2days but it was not that important to us
Séjour de 7 nuits en novembre 2023
manager a répondu le 30 nov. 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

10/10 – Excellent

Linda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and comfortable place to stay.
Séjour de 1 nuit en novembre 2023
manager a répondu le 30 nov. 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Excellent

Samuel, Laredo

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quick service and wonderful hospitality.
Séjour de 1 nuit en novembre 2023
manager a répondu le 20 nov. 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again in our hotel

2/10 – Terrible

Sandhya

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Paynow option seems to be a bogus
Rokm that I paid for and got confirmation from Hotels.com was not available, and i had to pay extra to get a room at a different motel.
Séjour de 1 nuit en novembre 2023
Management a répondu le 3 janv. 2024
We apologize for the mix up with your reservation. We hope you will try us again if you are ever in the area again.

10/10 – Excellent

Edward

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff, cleanliness of rooms
Séjour de 1 nuit en novembre 2023
manager a répondu le 20 nov. 2023
I Thank you for the review. I'm glad you enjoyed your stay with us. Hope to see you again soon

4/10 – Médiocre

Lauren

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms were not terrible and fairly clean it’s just an old motel look and feel inside and out. I missed the part where it’s only exterior facing rooms when I booked and then it was non-refundable. My family tried to enjoy the hot breakfast but they were using plastic liners in all the Hot warmers, so hot food was being continuously warmed in plastic. Soooo bad!! I couldn’t even imagine the amount of plastic chemicals you were likely ingesting. Only “fresh fruit” option for my kids were still frozen fruit cocktail or a packaged version of mixed fruit. So families who actually try to eat healthy will not find much. Definitely would never stay here again.
Séjour de 1 nuit en novembre 2023
management a répondu le 19 nov. 2023
WE appreciate you taking the time to provide us with such detailed feed back about your visit. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to staff. We do hope you give us another chance as we will definitely improve our services

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean, friendly and well worth the money. If I need a place to stay in Brenham again, it will be here.
Séjour de 1 nuit en novembre 2023
mgr a répondu le 14 nov. 2023
Thank you for the great review.

10/10 – Excellent

Stella

Séjour de 1 nuit en novembre 2023
manager a répondu le 16 nov. 2023
Thank you for the great review

6/10 – Acceptable

Barbara

Voyage de couple
Points forts : Propreté, service et personnel
Run down bathroom and heating/ventilation. Coffee empty at breakfast and eggs weren’t good. Adequate spot if you just need a place to sleep. Nice desk clerk.
Séjour de 1 nuit en novembre 2023
Management a répondu le 13 nov. 2023
Thank you for taking the time to let us know what you liked and disliked about your stay. We will pass on your comments to our maintenance and breakfast personnel to see if we can get a resolution to the problems you encountered.

10/10 – Excellent

Steven

Points forts : Commodités
Extremely polite
Séjour de 2 nuits en octobre 2023
manager a répondu le 1 nov. 2023
Thank you for the great review

10/10 – Excellent

Deirdre

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice breakfast, comfortable bed, clean room/ shower, friendly staff.
Séjour de 1 nuit en octobre 2023
Management a répondu le 23 oct. 2023
We are very pleased that you enjoyed your stay. We hope to see you again soon.

10/10 – Excellent

Noe

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
One of the cleanest and comfortable hotels in brenham at an affordable rate. Definitely staying again.
Séjour de 1 nuit en octobre 2023
managemt a répondu le 22 oct. 2023
Thank You for the great review.

2/10 – Terrible

Jim

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I’m just going to say that I would never ever stay there again. The room smell like a musty old folks home. Absolutely zero maid service. Very unaccommodating hotel never ever will stay there again.
Séjour de 4 nuits en octobre 2023
Management a répondu le 16 oct. 2023
On behalf of our entire team I wish to apologize for your room. We do offer maid service but you have to request it. We are getting with out housekeeping and maintenance team to see what we can do about the odor in your room as this is not normal for us.

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Management a répondu le 10 oct. 2023
What a wonderful rating. We are glad you enjoyed your stay. Thank you for taking the time to rate our hotel.

8/10 – Bien

Curtis

Points forts : Propreté, service et personnel et commodités.
Conveniently located. There were a few things wrong with the room but nothing overly concerning. Maybe I'm a bit too OCD about what to expect in a hotel room. Just seems a lot of things have been overlooked.
Séjour de 2 nuits en octobre 2023
Management a répondu le 9 oct. 2023
Thank you for letting us know what you liked and disliked about your stay. We apologize that some things seemed to have been overlooked. We will get with our staff and have them pay closer attention to all the details.

10/10 – Excellent

Andrew

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We love Brenham!
To begin, it was an easy check in. The front desk person was very sweet and enjoyable to talk to. Breakfast was excellent. We had biscuits and gravy and I couldn’t have asked for anymore. If you stay here you’re really getting your moneys worth in my opinion.
Séjour de 2 nuits en septembre 2023
management a répondu le 4 oct. 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Excellent

Elizabeth

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Even though the staff was busy and they had had some issues with a cleaning staff member being out, the staff was very polite and courteous. My stay was pleasant and I would recommend this hotel.
Séjour de 1 nuit en septembre 2023
sherry a répondu le 3 oct. 2023
Thank you for the great review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

6/10 – Acceptable

Margo

Voyage en famille
Points forts : Propreté
Points faibles : Confort de la chambre
Smelled bad
Disappointed. They make sign a forms for charges if you smoke in room. Ass soon as we walked in it smelled so bad of cigarettes! The AC wasn’t working either!
Séjour de 1 nuit en septembre 2023
manager a répondu le 23 sept. 2023
Thank you for your candid feedback. I am sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Brenham.

8/10 – Bien

Gerald

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very kind and helpful
Séjour de 3 nuits en août 2023
mgr a répondu le 5 sept. 2023
Thank you for the great review

10/10 – Excellent

Nancy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en août 2023
manager a répondu le 26 août 2023
Thank you for the review,and the great rating

8/10 – Bien

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location and people
Séjour de 1 nuit en août 2023
Management a répondu le 21 août 2023
We are very glad you enjoyed your stay and hope you return in the near future.

10/10 – Excellent

Maria

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The only downside of our stay was the dampness in the room. Otherwise, parking was easy and felt vehicle was safe. Staff was very accommodating when I asked for a downstairs room since there was no elevator. Had to change from a king size beds to two queens but that was fine. Room was very quiet.
Séjour de 1 nuit en août 2023
management a répondu le 17 août 2023
Thank you for your feedback, I am sorry to hear that your stay at the hotel was not up to par. Please note this information has been forwarded to our housekeeping staff. We hope to be able to welcome you back again.

8/10 – Bien

Daniel, Fort Worth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Unfortunately not my first choice but best decision I made the entire weekend. I originally booked cottage on lake (double booked) had to find accommodation elsewhere, Best Western to the rescue. Room was comfy and clean, staff courteous and no rowdy guests ( they all stayed at the lake) Rally /party during the day and early evening then peace and quiet for rest at night
Séjour de 2 nuits en mai 2023
management a répondu le 15 août 2023
Best Western appreciated the great review. We hope you chose Best Western as your first choice the next time your in this area.

8/10 – Bien

Jo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Was a very nice room, except for a little black bugs that were all over the bathroom over the mirror and coming down the wall in the sink. I called the office and they got sprayed down to us right away and there was not any other problem. We were on the outside wall so I don’t know if they were coming in from the outside maybe living for water or what. Other than that everything is great.
Séjour de 1 nuit en août 2023
management a répondu le 15 août 2023
Thank you, for sharing with us the problem you had with the bugs. Our maintenance man as been advised of this problem and it will be taken care of. If your ever in this area again, hope you consider staying with us.

10/10 – Excellent

Annette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love the swimming pool. It was great.
Séjour de 2 nuits en août 2023
management a répondu le 15 août 2023
Thank you, for the great review. Happy you enjoyed the swimming pool so much. Look forward to seeing you again. Have a great day.

10/10 – Excellent

Yvette

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean motel, love the pool, great breakfast and wonderful customer service.
Séjour de 2 nuits en juillet 2023
management a répondu le 3 août 2023
Thank you for the great review hope you come back soon.

8/10 – Bien

Laura, North Chesterfield

Séjour de 6 nuits en juillet 2023
manager a répondu le 24 août 2023
Thank you for the rating and the good score

8/10 – Bien

Ronald

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Th
Séjour de 1 nuit en juillet 2023
Management a répondu le 2 août 2023
Thank you for such a terrific rating. We hope to see you again soon.

8/10 – Bien

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff, my only complaint is the temperature in the room but we are in the middle of a Texas summer so that's to be expected.
Séjour de 1 nuit en juillet 2023
management a répondu le 29 juill. 2023
Sorry about the temperature in the room. But you are so right, we are in the middle of a Texas summer.

10/10 – Excellent

Tomas

Séjour de 2 nuits en juillet 2023
Management a répondu le 24 juill. 2023
Wow, thank you for such a great rating. We hope you come back and see us again soon.

8/10 – Bien

Terri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pool was not working!! Everything else was good.
Séjour de 2 nuits en juillet 2023
Management a répondu le 10 juill. 2023
We are please to hear that you enjoyed your stay with the exception of the pool. We apologize again for the inconvenience it may have caused.

8/10 – Bien

A W

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay
Super place to stay: clean, up to date, comfortable. Great breakfast with eggs, biscuits, sausage, pancakes, oatmeal, 4 dry cereals. fruit, granola, pastries, juice, and more. Very quiet. Only issue to consider is NO elevator.
Séjour de 1 nuit en juin 2023
Management a répondu le 3 juill. 2023
We are glad you enjoyed your stay and hope you will return soon. The staff wishes we had an elevator as well so we understand it can be a hindrance to some of our guests.

10/10 – Excellent

Shelby

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location and close to many restaurants. The property was clean and the breakfast bar was great. Would definitely stay here again.
Séjour de 2 nuits en juin 2023
Management a répondu le 23 juin 2023
We are very glad that you enjoyed your stay. We hope to see you again soon.

10/10 – Excellent

Roberto

Séjour de 1 nuit en juin 2023
Management a répondu le 10 juill. 2023
We appreciate the wonderful rating and look forward to seeing you again.

10/10 – Excellent

paxton

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Nice everyone was friendly & room was clean great
No network television
Séjour de 1 nuit en juin 2023
Management a répondu le 19 juin 2023
Thank you for letting us know you enjoyed your stay. We hope to see you again soon.

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff is amazing! Rooms are comfortable!
Séjour de 1 nuit en juin 2023
Management a répondu le 19 juin 2023
We do have an amazing staff. We are glad you enjoyed them. Thank you for letting us know your room was comfortable as well. Please visit us again when back in the Brenham area.