Indoor pool

Reviews of Quality Inn West

2.5 out of 5
Quality Inn West
3601 Shepherd of the Hills, Branson, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 172 out of 400 reviews" "
Rating 8 - Good. 141 out of 400 reviews" "
Rating 6 - Okay. 53 out of 400 reviews" "
Rating 4 - Poor. 19 out of 400 reviews" "
Rating 2 - Terrible. 15 out of 400 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jeremy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was absolutely disgusting. 2 of the plug-ins didnt work. The room smelled like Dogs and the "Heated Pool" felt like we did the Polar Plunge. It was straight Ice Water. Thankfully, the nice man who was working the desk allowed us to cancel our 3 night stay. We were there for a grand total of an hour... quality Inn used to be our go to place but they have really went down hill. In my opinion id not only avoid this place but run as fast as you can from it....
Stayed 3 nights in Mar 2024
Response from Randy - GM on Mar 18, 2024
Sorry for your experience.

6/10 Okay

Trish

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lights around the building did not come on until late that night which made it unsafe for going upstairs with luggage in the dark. The pictures if tge room on line were light and bright but in reality it was dark brown, very dated 1970s colors. Not what was expected. Although it was clean no dust or anything. Paid more later looked at tge price and was about 75 dollars cheaper than what we paid.
Stayed 6 nights in Dec 2023
Response from Randy W. - GM on Dec 29, 2023
Thank you Trish for your review, I will look into the lighting issue you described.

10/10 Excellent

Xin

Stayed 1 night in Dec 2023
Response from Randy W. - GM on Dec 28, 2023
Thank you so much for your review and stay with us Xin.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Randy W. - GM on Dec 28, 2023
Lisa,Thank you for your stay and also for taking the time to review your stay. Sorry for my tardiness in responding to you. Have a great New Year.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Quality Inn Branson MO.
Overall stay was fair. The free Breakfast was the highlight. Convenient and great options. Room was clean. One of the main reasons for booking the stay at this location was the indoor pool and hot tub. Unfortunately, both were down for repairs. Seems like a common theme. Beds are a bit stiff.
Stayed 1 night in Nov 2023
Response from Randy W. - GM on Dec 7, 2023
Sorry about the pool, I hope you were offered to cancel at no penalty to you because of theat. Thanks for your review.

4/10 Poor

Walter

Travelled with family
Liked: Cleanliness, room comfort
No pool
We went there because of an indoor pool. It was closed no mention that the pool was closed what a disappointment for the kids
Stayed 2 nights in Dec 2023
Response from Randy W. - GM on Dec 7, 2023
Walter, I hope at check-in you were given the option to cancel your reservation with no penalty because of the pool challenge. I know that having the indoor pool down is a let down, we are trying hard to correct the problem. Sorry.

8/10 Good

Perri

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Some highs balanced out by furnishings & amenities
Staff was incredible. Breakfast hot and fresh every day. Breakfast area was spotless. Conveniently located to just about all major attractions. The room furniture was just worn down and could use replacing. The chairs at our table and chairs in the room should have been tossed years ago, which was unfortunate, because we picked this place in part because it had a large table with chairs, and we planned to play games. Although the breakfast area had tables and chairs, it was in a separate building, which was locked after breakfast. The pool also had table and chairs, but is also in a building by itself, and was closed for maintenance during our entire 5 day stay. I think people should be notified of a pool being closed so you can rebook at another place, if that is important to you. Having been there Thanksgiving week, having access to an indoor pool would have been a priority for some travelers.
Stayed 4 nights in Nov 2023
Response from Randy W. - GM on Dec 7, 2023
Perri, thank you for your review. Just so you know and others future guests here I do have it listed on the websites about our pool. Also we tell people a check in about it and if they want to cancel because of the pool we fully undertand and let them cancel at no penalty. I do appreciate your stay with us and also taking the time to share your thoughts on the stay. Thanks!

10/10 Excellent

Akshay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. It was very convenient to all our site seeing spots. Only 5-10 minutes away from everything we went to go see. Had a very tasty breakfast as well. Will stay again. Thank you
Stayed 1 night in Nov 2023
Response from Randy W. - GM on Nov 28, 2023
Akshay,Thank you so much for your stay and taking time out of your day to give us a review. Very kind.

2/10 Terrible

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When I was taking a shower the shower head fell off. Before bed when I went to check the security lock the whole trim of the door came off because it was screwed into it.
Stayed 1 night in Nov 2023
Response from Randy W. - GM on Nov 28, 2023
Robert, thank you for your review. I know that both of your observations have been taken care of .

2/10 Terrible

jeff

Travelled with family
Disliked: Staff & service
not happy at all
had reservations for two rooms then said i had one room after showing the reservation they said if o didn’t like it to leave total jerks
Stayed 3 nights in Nov 2023
Response from Randy W. - GM on Nov 19, 2023
Mr. Schott, I am so sorry for the mix up at check-in, my staff should of asked you if the reservation was in another name, which you had done and they did not. Sorry. I will talk to my staff about this.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Just okay.
Softest sheets I've ever felt. Mold on the air unit, which also did not cool effectively. Good firm mattress, comfortable. The hot water in the bathroom was unsafely hot, scalding really. For what they have, it seemed they were trying their very best. Breakfast was pleasant and fresh.
Stayed 2 nights in Oct 2023
Response from Randy W. - GM on Oct 24, 2023
Thank you so much for your review, I will turn over your observations to my maintenance staff so they can clean the filters.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Staff very friendly. Room was great. Breakfast was awesome. Overall, a great experience.
Stayed 1 night in Oct 2023
Response from Randy W. - GM on Oct 18, 2023
Roger, thank you so much for your kind words and your stay with us.

2/10 Terrible

Delora

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Oct 2023
Response from Randy W. - GM on Oct 18, 2023
Delora,I wish I knew more about your stay so I can correct any shortcomings we had. Sorry.

2/10 Terrible

Evelin

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool was out service Room was dirty
Stayed 2 nights in Oct 2023
Response from Randy W. - GM on Oct 17, 2023
Good Morning Evelin, Thanks for telling me about your room, I will share your comments with my housekeeping staff. The status of our pool is posted on all websites, I am sorry if you did not see that.

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Randy W. - GM on Nov 19, 2023
Linda, thank you so much for your review.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was excellent and very knowledgeable.
Stayed 2 nights in Oct 2023
Response from Randy W. - GM on Oct 13, 2023
Good Morning Erin,Thank you so much for the kind words and also for staying with us. Hope to see you here again.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Randy W. - GM on Oct 2, 2023
Eduardo,Thank you so much for your review and also for your stay with us.

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no pool
liked the room the pool was closed this was not posted on web site
Stayed 1 night in Sep 2023
Response from Randy W. - GM on Oct 1, 2023
Herbert, Thank you for your review. We do not post temporary closures on the website. Sorry for that.

4/10 Poor

JONAS

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The carpets turned my socks black. The elevator sounded like it was hitting something when moving. The pictures on the website are not of this property. Should be listed as a motel not a hotel.
Stayed 2 nights in Sep 2023
Response from Randy W. - GM on Sep 27, 2023
Jonas, I am sorry about your experience here. We will use your review to correct some of shortcomings. Thanks again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at Quality Inn from Mon. to Wed. am. We were pleased with the room, was so nice and clean, and no concern of anyone coming in while we were there. The rooms were decorated very nicely, a warm feeling. We were a little disappointed that the indoor swimming pool was not available, but we had plenty to see and do in Branson, so definitely didn't make much of a difference in our visit. Thank you for making our stay enjoyable!
Stayed 2 nights in Sep 2023
Response from Randy W. - GM on Sep 21, 2023
Timothy,Thank you so much for your kind and thoughtful review, we really appreciate that, and your stay with us.

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Perks Hotel.
We looked forward to the indoor pool and the hot tub for our stay, but they were unavailable. We were also prevented from enjoying the night air by sitting on the outside patio. These were major disappointments. The very limited maid service was also a surprise. It was too limited.
Stayed 4 nights in Sep 2023
Response from Randy W. - GM on Sep 13, 2023
Bruce, thank you for your review. We are working hard to get the pool back open, the city of Branson is requiring us to change a few things so it will be safer for our guests. That unfortunately also meant we had to close the patio next to the pool. We do offer housekeeping service if you ask for it, that should of been relayed to you at check-in. Thanks for staying with us.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The person that checked us in was really rude to us because we had a dog. Met us at the door said he couldnt come in. However my dog is a service dog. Then he was rude because he said they didnt know we had a dog..only reason we chose to book there. I will never stay there again. Very disappointed.
Stayed 2 nights in Sep 2023
Response from Randy W. - GM on Sep 8, 2023
Dear Valued Guest, I am sorry for the experience you had with my front desk staff. They should of asked for your certified service dog papers and then they should of checked you in. I will talk to my staff and make sure they are aware of this and that they should ask questions versus assuming anything.

6/10 Okay

SHEYLA, Fort Worth

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Service is great! The lady in the front office was super friendly and welcoming. The one at breakfast area very nice and kept the breakfast items coming. The rooms weren’t bad but need updating, specially the mattress. For breakfast would be nice to have healthy options like fruit.
Stayed 2 nights in Sep 2023
Response from Randy - GM on Sep 5, 2023
Sheyla, thank you so much for your review. We have tried fruit in the past, but we end up throwing some away as they rot before anyone gets to eat them. Thanks for staying with us.

10/10 Excellent

LeeAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
From the checking in to the checking out. Everything was wonderful!!! Great breakfast! Indoor pool was wonderful and stayed open late!
Stayed 3 nights in Aug 2023
Response from Randy W. - GM on Sep 13, 2023
LeeAnn, Thank you so much for your kind review and also your stay with us.

2/10 Terrible

BRIAN

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The ac did not work. Couldnt sleep because it was to hot. Stayed in a suit and didn't get to enjoy it. Staff only said sorry like they didn't care at all
Stayed 1 night in Aug 2023
Response from Randy - GM on Aug 30, 2023
Brian, I am so sorry for your experience here with us. That sure is not the norm here.

10/10 Excellent

Theresa S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very accomodating and friendly. very clean
Stayed 2 nights in Aug 2023
Response from Randy - GM on Aug 30, 2023
Theresa, thank you so much for your stay and the kind words.

8/10 Good

Kelly

Travelled with family
Liked: Staff & service
The maids do NOTHING. But the staff at the front desk and in the breakfast room were great! Soft beds. Hot tub and laundry facilities were broken.
Stayed 3 nights in Aug 2023
Response from Randy - GM on Aug 30, 2023
Kelly, I am so sorry you were not told that my housekeeping staff only did stay-overs on request. Since the pandemic that has sort of become an industry wide thing. But my front desk staff should of explained that to you at check in.....sorry.

8/10 Good

David

Stayed 1 night in Aug 2023

6/10 Okay

Michael

Travelled with family
Basic hotel, clean enough with decent breakfast
Stayed 4 nights in Aug 2023

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the salt water pool
Stayed 3 nights in Jul 2023
Response from Randy - GM on Aug 30, 2023
Thanks David!

6/10 Okay

Randy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Spoke to office 3 times about tv not working, finally fixed last day there, neither phone worked, still not working. Hot tub not working for entire stay, pool area needs maintenance. Hot breakfast was very disappointing. Would not stay here again.
Stayed 4 nights in Jul 2023
Response from Randy - GM on Aug 30, 2023
Randy, sorry for the challenges you had here with us, I will take your review and share it with all departments.

4/10 Poor

Rich

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the toilet in my room was not usable by a man.
Stayed 4 nights in Jul 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Wilma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Stayed 1 night in Jul 2023
Response from Randy - GM on Aug 30, 2023
Wilma, thank you so much.

10/10 Excellent

Coy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Natalie

Stayed 2 nights in Jul 2023

10/10 Excellent

L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Very good!
Stayed 3 nights in Jul 2023

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to Lilian and Trent for making my mini-vacay stay worthwhile! Surely be back here if I'm in Branson!
Stayed 1 night in Jul 2023

10/10 Excellent

Alayna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
this was our second stay at this hotel. will more than likely stay there again. wish the hot tub was open during our stay but the kiddos LOVED the pool and love that it stays open late as we are not really at the hotel a lot during the day.
Stayed 3 nights in Jul 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay here again
Our first night there was ok- bed was not super comfortable and everything was outdated. The next morning we left for a bit and came back and found a vape or some sort of pipe with what smelled like marijuana in our room. Our room smelled like marijuana and our door was very easy to push open (did not latch properly) and when we shared this with the front desk we were only offered some room spray. I definitely would not stay here again- given the reviews I had seen upon booking this wasn’t the stay I was expecting.
Stayed 3 nights in Jul 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service
Rooms were clean and well maintained. Beds were comfortable. The negative is the AC filter was dirty and the building exterior needs some upgrades.
Stayed 4 nights in Jul 2023

10/10 Excellent

Yoshe

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable however the outside area could be better maintained.
Stayed 1 night in Jul 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Jul 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property location good only one issue pool and spa was down and was under construction. Awesome staff and no noise! We are sound sleepers. Thanks again for the wonderful time. Breakfast was very good!!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got a suite which was 2 rooms hooked together. Living room one side, bedroom other side. And 2 bathrooms. Perfect!!! Was easily accessible and close to restaurants and other attractions.
Stayed 2 nights in Jun 2023

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Decent for an overnight stay
First room had dog hair on the bed. We were given a new room with no issue. Pool was down for renovation. Place seemed like it could use some updating but was nice enough for the night. Good breakfast selection
Stayed 1 night in Jun 2023

6/10 Okay

Jessica

Travelled with family
Disliked: Staff & service
Disappointed with Customer Service
We have stayed at this hotel several times in the past. This time I forgot my pillows (totally my fault). I immediately called the hotel when I realized they were left behind because we were only 30 minutes into our 3 hour trip home. The hotel was unable to find them anywhere or get ahold of anyone who knew where they were. So, after we turned around and went all the way back we had to turn around again and go home with no pillows. I was very concerned with how no one could know where they were. One was a special pillow I need for my neck in a special silk pillow case and the other a pillow for my side and was gray - neither of which would blend in or be confused with the hotel pillows. They somehow found them the next day. I had a friend going that way so she picked them up for me. When I got them back the pillow case was gone - someone stole that and the pillows were damp and falling apart. So if you forget something, do not expect to get it back even close to good condition. Unfortunately I had to throw them away after all the trouble we went through to get them back.
Stayed 1 night in Jun 2023

4/10 Poor

Maggie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Mattress needs replacing, toilet seat needs tightened to keep seat from sliding back and forth, in suite one sink drained very slowly, some easy repairs include trim missing front of mini-fridge, frayed carpet by bathroom, daylight can be seen through one of the doors. If quality inns want to be considered with nicer motels, they’re going to have to make some changes. We wouldn’t stay at them again. At the one we stayed at, front desk clerk went out of her way to make sure we had the room that accommodated our disabilities.
Stayed 10 nights in Jun 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall things were clean and quiet. Breakfast was great and the service was enjoyable. Would definitely stay again.
Stayed 2 nights in Jun 2023

8/10 Good

Patricia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean. The air conditioning worked and was not loud. The indoor pool was a little on the cool side, but the grandchildren didn’t notice. I loved that the free breakfast was in its own building and you could sit in or outside to enjoy the breakfast. The breakfast was great with hot and cold choices. A good place to stay.
Stayed 2 nights in Jun 2023