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Thank you Brian for your review! Please let us know if there is anything we could do to get that to a 5 for next time!
4/10 Poor
Walter, Winnipeg
Travelled with partner
Apr 7, 2024
Liked: Staff & service
Room was across the hall from a hospitality suite. !5 &16 year old volley ball tournament in town. Hall full of kids and parents partying in the hall. until 10:30. Someone partier knocking on door wanting to get in the room.
Walter
Stayed 1 night in Apr 2024
Response from Samantha on Apr 7, 2024
I know our apologies do not make up for your experience, but we do want to sincerely apologize for this happening during your stay. Our quiet time hours are from 9am-11pm on weekends. Please always call front desk if you have problems we can send security to help assist with these kinds of situations. We do always appreciate guests feedback and thank you for yours to help improve our hotel!
I am sorry you did not have a good experience. If you would like to explain went wrong, as we thrive on our guests feedback so we can improve to make your stay a great one! I will also mention we are in the process of renovations to the rooms to give us a new fresh look! Thank you!
It was ok, fire alarm battery died & was beeping at midnight but they removed it right away. Had to request a hair dryer as there was not one in the room. Pillows were terrible, sacks of foam chips. Restaurant food was mediocre.
Jenith
Stayed 1 night in Mar 2024
Response from Raman on Mar 27, 2024
We appreciate the feedback Jenith. I apologise for the inconvenience and I will let our housekeeping manager know about pillows and hope you will have great stay next time. Thank you
We enjoyed having the restaurant on site. The pool area was quiet and fun for kids. We just wish the whirlpool was working!!
Christa
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 27, 2024
Hi Christa, I am sorry that the whirlpool was not up and running! We tried our best to get it working as quickly as possible, but unfortunately that did not go as planned. I am really happy that your stay was good otherwise, and hopefully next time we have it working!
Clean, great price, great parking lot for travelling with a trailer. Only complaint is the rooms weren’t very sound proof, but didn’t personally effect my staty
Sandahi
Stayed 1 night in Mar 2024
Response from Samantha on Mar 26, 2024
Thank you very much for your feedback, we are happy to hear your stay was good and the parking lot was a good fit for your travels. We appreciate your feedback on how we can improve in the future. We hope to have you stay with us again!
Great service. Clean and updated rooms. Very comfortable bed and room altogether. Although the city I self is dirty and crappy, don’t let that sway your Decision to stay here.
Sean
Stayed 1 night in Mar 2024
Response from Samantha on Mar 25, 2024
Thank you for your kind word about your stay, we are very glad everything went so well. We do hope to have you stay with us again!
8/10 Good
Chris
Mar 16, 2024
Liked: Property conditions & facilities
Chris
Stayed 1 night in Mar 2024
Response from Michelle on Mar 17, 2024
Hi Chris, We're happy that you had a great stay. Hope to see you again!
Just had an overnight trip for work. Check in was simple, staff was helpful.
Pam
Stayed 1 night in Mar 2024
Response from Samantha on Mar 13, 2024
I am glad we made your overnight work trip an easy one! We are always here to help in anyway we can! Thank you for staying with us and we hope to have you stay again!
We only stayed one night and enjoyed the room and hot tub. The restaurant was very good except they ran out of salmon which was the main reason we went to it!
John
Stayed 1 night in Mar 2024
Response from Samantha on Mar 5, 2024
Thank you for staying with us and we are happy your stay was good. I am so sorry about the salmon in the restaurant! I hope you do stay with us again and we have all the salmon you could wish for! Thank you and have a great day!
10/10 Excellent
Lucas
Mar 3, 2024
Lucas
Stayed 1 night in Mar 2024
Response from Raman on Mar 25, 2024
Thank you for wonderful feedback Lucas! Hope to see you again!
Overall it was a good stay, but the room was cold and would not get over 18C
Verified traveller
Stayed 3 nights in Jan 2024
Response from Raman on Jan 16, 2024
Thank you for the feedback, we appreciate it and apologize for cold room. We will recommend to let front desk know if something like that happens again ,so we can send someone to fix it immediately.
Hi Ryan, We love to hear that you enjoyed your stay, and look forward to hosting you again!
8/10 Good
Chris, Regina
Dec 29, 2023
Chris
Stayed 1 night in Dec 2023
Response from Michelle on Dec 30, 2023
Hi Chris, We're happy you had a positive experience. We would love to know what we can improve on to get that extra point - please reach out to us with your feedback!
10/10 Excellent
Bruce
Dec 15, 2023
Bruce
Response from Michelle on Feb 7, 2024
Hi Bruce, Thank you for the very positive review. We hope to see you again!
6/10 Okay
Charles Nickolas
Dec 10, 2023
Disliked: Cleanliness
Charles Nickolas
Stayed 2 nights in Dec 2023
Response from Michelle on Dec 11, 2023
Hi Charles, We would love to hear your feedback, as we are always looking for ways to improve our guests experience. Please reach out to us directly if you would like to let us know more about your stay!
Hi Velma, Thank you for the 10/10! We look forward to seeing you again:)
10/10 Excellent
Nathanael
Business traveller
Nov 30, 2023
VicInn always provides an excellent place to stay in Brandon. Top notch rooms and one of the very best in the community. Highly recommend staying (and eating here too!) during your upcoming trip to WestMan!
Nathanael
Stayed 1 night in Nov 2023
Response from Michelle on Dec 1, 2023
Hi Nathanael, We appreciate the very positive review! We loved having you stay with us, and hope to see you again
10/10 Excellent
Czarina
Nov 28, 2023
Czarina
Stayed 1 night in Nov 2023
Response from Michelle on Dec 30, 2023
Hi Czarina, We are very happy you had a good experience, and look forward to hopefully seeing you again!
Mattresses are terrible, pillows are worse
Heating system loud and we couldn’t stop sneezing when we ran it.
Shower heads are not good, low pressure
Mold growing in shower corners
Brenda
Stayed 1 night in Nov 2023
Response from Raman on Nov 28, 2023
I apologize for your bad experience. We appreciate your feedback and will make sure to improve it on your next stay. We will work on these areas and hope you have a excellent experience next time. Thank you!
Service in the restaurant was slow and family in other rooms complained of noise. Otherwise, I found it to be decent hotel at a decent price point.
Michelle
Stayed 1 night in Nov 2023
Response from Michelle on Nov 28, 2023
Hi Michelle, We're happy that you enjoyed your stay regardless of the noise! We will pass along your feedback to the restaurant manager, so that we can work on improving. Hope to see you again!
Great hotel. I always stay here when I'm in Brandon.
It's also a great place to attend a conference
Melanie
Stayed 2 nights in Nov 2023
Response from Samantha on Nov 16, 2023
Thank you very much for you kind words! We are overjoyed that we are your first pick when coming to Brandon. We hope your next stay is just as wonderful! Hope to see you soon!
8/10 Good
Eileen
Nov 11, 2023
Eileen
Stayed 1 night in Nov 2023
Response from Michelle on Dec 4, 2023
Hi Eileen, We're happy you had a positive experience with us. Hopefully next time we can make it a 5/5!
Enjoyed friendly staff, wonderful meal, good wine and comfy bed!
Everything that makes travel better !
Rhonda
Stayed 1 night in Oct 2023
Response from Samantha on Oct 20, 2023
Thank you very much Rhonda for your kind feedback. We love to hear it especially when it's as nice as yours! We do try our best to make your travels as seamless as possible. Thank you again!
Happy to see your stay was a five out of five! We hope your next stay is the same!
2/10 Terrible
Chuck
Aug 25, 2023
Chuck
Stayed 1 night in Aug 2023
Response from Michelle on Sep 21, 2023
Hi Chuck,I am sorry that you had a poor experience. Please reach out to us directly if you would like to go into further detail regarding your stay. We welcome all feedback, as we are always striving to do better!
6/10 Okay
Maria
Travelled with family
Aug 22, 2023
Need to request for microwave. It can’t be used at the same time with the adjoining room as it will cause power failure.
There’s not enough storage for clothes.
Maria
Stayed 1 night in Aug 2023
Response from Michelle on Aug 22, 2023
Hi Maria,I am sorry that your stay was not satisfactory. We are always striving to do better, and will take your comments into consideration! We hope to see you again.
We were well pleased with our room and the amenities provided.. The parking was handy and convenient to the room.. The room rates were comparable to other hotels I've stayed at in my travels.
Randy
Stayed 2 nights in Aug 2023
Response from Samantha on Aug 21, 2023
I am so happy to hear that Randy. We love feedback from our guests. We hope to have you travel out this way again!
10/10 Excellent
Carol
Travelled with partner
Aug 20, 2023
Liked: Amenities
Room was spacious lots of parking quiet
Carol
Stayed 1 night in Aug 2023
Response from Samantha on Aug 20, 2023
We love to hear feedback from our guests! Only thing we love more to hear they had a great stay! We hope to see you again Carol.
Thank you for your feedback Brenda! We hope you stay with us again and get the chance to see some of the many things the hotel offers! Thank you again!
No microwave in the room was a big inconvenience, but other than that great staff, clean/quiet rooms
Melissa
Stayed 2 nights in Jul 2023
Response from Michelle on Aug 4, 2023
Hi Melissa, I love that you enjoyed your stay with us! Just so you are aware for next time, the majority of our rooms do have microwaves, however, we do have them available upon request for those that don't. We hope to see you again:)
6/10 Okay
Kyle
Travelled with family
Aug 2, 2023
Liked: Cleanliness, staff & service, amenities
Hot Tub Not Working!
Kyle
Stayed 2 nights in Jul 2023
Response from Michelle on Aug 2, 2023
Hi Kyle, Rest assured, we are working on getting the Hot Tub fixed as quickly as we can, and we are sorry that it was not available for you over the weekend. Hope to see you again once the maintenance is completed!
Hi Judy, I'm so happy to hear that you enjoyed your stay with us, despite not having the Hot Tub available. We apologize for any inconvenience, and hope to see you again!