Chambre Prestige, 1 très grand lit (Upgraded Bedding & Snack, Smoke Free) | Coffre-fort pour ordinateur portable, bureau, rideaux d’obscurcissement

Red Roof Inn PLUS+ Boston - Framingham – Avis

2.5 out of 5
Red Roof Inn PLUS+ Boston - Framingham
650 Cochituate Rd, Framingham, MA

Avis

7,6

Bien

Note de 10 – Excellent, d’après 324 avis sur 999." "
Note de 8 – Bien, d’après 334 avis sur 999." "
Note de 6 – Acceptable, d’après 177 avis sur 999." "
Note de 4 – Médiocre, d’après 83 avis sur 999." "
Note de 2 – Terrible, d’après 81 avis sur 999." "

7,8/10

Propreté

8,0/10

Service et personnel

6,8/10

Commodités

7,4/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

Miranda

Points forts : Propreté, service et personnel
Séjour de 2 nuits en octobre 2023
Carla Red Roof Management a répondu le 15 oct. 2023
Hello Miranda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 – Excellent

lucy

Séjour de 2 nuits en octobre 2023
Carla Red Roof Management a répondu le 29 oct. 2023
Hello Lucy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 – Bien

Jean-François

Points forts : Service et personnel
X
Séjour de 3 nuits en août 2023
Oniel Rediresponse Specialist a répondu le 8 août 2023
Hi Jean,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn PLUS+ Boston - Framingham. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

6/10 – Acceptable

Vincent

Voyage en famille
Points forts : Service et personnel, commodités
Was suppose to have 2 QUEEN SIZE bed but instead it’s 2 double bed
Séjour de 1 nuit en juillet 2023
Carla Red Roof Management a répondu le 28 juill. 2023
Dear Vincent,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. It seemed your stay fell short of your expectation due to the situation you described regarding getting 2 double beds when you were suppose to get 2 Queen size bed. Based on the reservation your reservation, it showed that you booked 2 double beds and not not 2 Queen beds. Your feedback is very important to us, so thank you for sharing.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 – Bien

Mathieu

Séjour de 2 nuits en juin 2023
Chevanese RediResponse Specialist a répondu le 30 juill. 2023
Hello Mathieu, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Boston - Framingham and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Chevanese RediResponse Specialist

8/10 – Bien

Jean

Séjour de 3 nuits en août 2022
Angelica a répondu le 19 août 2022
Thank you for your review of the Red Roof Plus in Framingham, MA. We hope to welcome you back soon!

8/10 – Bien

Carole

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Le personnel est attentionné. Par contre, il manque d’insonorisation. Une nuit, nous n’avons pas dormi car le couple de la chambre d’à coté a décidé de faire la fête et ils étaient assez bruyants. J’ai avisé la personne à l’accueil et elle est venue leur dire de faire attention mais ça n’a rien donné. Heureusement, il ont quitté le lendemain. Il n’y a eu aucun entretien dans notre chambre durant les 3 nuits que nous y avons passés.
Séjour de 3 nuits en juin 2022
Angelica a répondu le 20 juin 2022
Thank you for your review of our property. Our staff is great at addressing any noise complaints and I apologize that there was still noise after they addressed it. Also, I am sorry if you put in a maintenance request and they did not make it to your room. Hope to see you soon!

8/10 – Bien

Martin

Séjour de 1 nuit en mai 2022
Angelica a répondu le 21 juin 2022
Thank you for your review of our property.

8/10 – Bien

Annie

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2021

6/10 – Acceptable

Francois

Voyage en groupe
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Bruit de la ventilation
Bruit de la Ventilation de la Salle de bain à revoir
Séjour de 3 nuits en novembre 2019

8/10 – Bien

Pierre

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2019

8/10 – Bien

Voyageur vérifié

Séjour de 2 nuits en août 2019

10/10 – Excellent

Étienne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Près de Boston...
3 routes pour accéder à Boston, entrée directe pour A-90...
Séjour de 2 nuits en août 2019

10/10 – Excellent

Jason

Points forts : Propreté
Kamaria RediResponse Specialist a répondu le 14 mai 2024
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 – Acceptable

Sandra

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
Kamaria RediResponse Specialist a répondu le 14 mai 2024
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 – Terrible

Rams cleef

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The room smells bad
Séjour de 1 nuit en mai 2024
Oshane RediResponse Specialist a répondu le 9 mai 2024
Dear Rams, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Very truly yours,Oshane Red Roof Management RediResponse Specialist

8/10 – Bien

Miguel

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location its a red roof not the Hilton but still a good stay!
Séjour de 1 nuit en mai 2024
Tianna RediResponse Specialist a répondu le 9 mai 2024
Hello Miguel,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Boston - Framingham. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business.We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 – Terrible

Catherine

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I was completely appalled and disgusted with this hotel. There was mold all over the bathroom and disturbing stains on the bed spread. It was truly the worst hotel experience of my life and the only good thing that came of this short lived nightmare was the amazing person I spoke with from Expedia who was able to get me out of my reservation quickly and with a full refund. Otherwise, I would have ate the loss of money just to not stay there. It was atrocious.
Séjour de 7 nuits en avril 2024
Tianna RediResponse Specialist a répondu le 9 mai 2024
Dear Catherine, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Boston - Framingham. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. Please accept our sincerest apologies for the uncleanliness of the bedding, the possible mold you encountered and the other highlighted concerns that hindered your stay. I am sorry for your experience prompting a 1/5 score. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services.I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 – Bien

braulio

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was good. Nice and quiet and away from things just as youd want it to rest .
Séjour de 1 nuit en avril 2024
Oshane RediResponse Specialist a répondu le 9 mai 2024
Dear Braulio, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ BOSTON - FRAMINGHAM regarding the nice and quiet area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 – Acceptable

Kushal

Points faibles : Service et personnel
There were people smoking things right outside my room door at 1 AM. The smell interrupted my sleep. Felt a little unsafe to walk out after dark. The walls are paper thin. I heard the TV from the neighboring room.
Séjour de 2 nuits en avril 2024
Kamaria RediResponse Specialist a répondu le 15 mai 2024
Dear Kushal,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the odor you described, the noise disturbance and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

8/10 – Bien

Michele

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel was fine for price and location.
Séjour de 1 nuit en avril 2024
Adraine Rediresponse Specialist a répondu le 2 mai 2024
Dear Michele, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the price of the room and the location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 – Acceptable

Mirla

Points forts : Propreté, service et personnel et commodités.
Everything
Séjour de 1 nuit en avril 2024
Dannielle Rediresponse Specialist a répondu le 25 avr. 2024
Hello Mirla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 – Bien

Gisella, McKinney

Voyage de couple, Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Clean room and very comfy bed. Manager was very kind and accomodating. The afternoon shift staff not so much.
Séjour de 2 nuits en avril 2024
Nishaye RediResponse Specialist a répondu le 20 avr. 2024
Hello Gisella, We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very accommodating and you loved the comfort of our beds, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. As it relates to the encounter you mentioned you had with our afternoon staff, please accept our sincerest apologies for the impact this had on your visit. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 – Médiocre

Traci

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
While staff was very friendly and helpful the accommodations were sub par. Old, uncomfortable mattress. I wasn’t expecting much as the price was low but did not meet even my lowered standards.
Séjour de 1 nuit en avril 2024
Nishaye RediResponse Specialist a répondu le 18 avr. 2024
Hello Traci, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Framingham. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and accommodating. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the comfort of the mattress. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 – Bien

Joseph

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Oniel Rediresponse Specialist a répondu le 18 avr. 2024
Hi Joseph,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn PLUS+ Boston - Framingham. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 – Excellent

Brayan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was really simple and fast. I mean, you arent paying for a 5star hotel, but for what do you need, its more than perfect.
Séjour de 1 nuit en avril 2024
Nishaye RediResponse Specialist a répondu le 18 avr. 2024
Hello Brayan, I appreciate your kind review from your recent visit at our hotel Red Roof Inn PLUS+ Boston - Framingham. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 – Bien

Mary

Points forts : Propreté, service et personnel
No breakfast
Séjour de 2 nuits en avril 2024
Xao RediResponse Specialist a répondu le 15 avr. 2024
Thank you for sharing your feedback with us, Mary. The team at the Red Roof Inn PLUS+ Boston - Framingham was pleased to know that we earned your 4/5 score. However, you made mention of the lack of breakfast. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you under our roof again so that we can provide you with more stays.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Wilfred

Séjour de 1 nuit en avril 2024
LaTunde RediResponse Specialist a répondu le 30 avr. 2024
Hello Wilfred, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 – Excellent

Rodrigo

Séjour de 2 nuits en avril 2024
LaTunde RediResponse Specialist a répondu le 30 avr. 2024
Hello Rodrigo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 – Médiocre

Norma

Séjour de 2 nuits en janvier 2024
Dannielle Rediresponse Specialist a répondu le 25 avr. 2024
Hello Norma, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice room, great location, helpful staff
Séjour de 3 nuits en mars 2024
LaTunde RediResponse Specialist a répondu le 3 avr. 2024
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are overwhelmed to read that we have a great location, nice room and helpful staff. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 – Terrible

Kelly

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Staff was rude
Séjour de 1 nuit en février 2024
Gabrielle RediResponse Specialist a répondu le 2 avr. 2024
Thank you for taking a moment to leave a review, Kelly. The staff and I at the Red Roof Inn PLUS+ Boston - Framingham were disappointed to see your 1/5 score following your stay. You stated that the staff was rude, which saddens us. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you for sharing your concerns and it would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 – Terrible

Kelly

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was rude
Séjour de 1 nuit en mars 2024
Chirell RediResponse Specialist a répondu le 29 mars 2024
Dear Kelly,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Framingham. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with poor customer service. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Nader

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good
Séjour de 7 nuits en mars 2024
Tianna RediResponse Specialist a répondu le 27 mars 2024
Hello Nader, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Boston - Framingham appreciate your 5/5 score following your stay. It's great to read that you were pleased with the services we offered, prompting your perfect rating. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 – Bien

Claudette

Points forts : Propreté
Love that there is a park near by
Séjour de 2 nuits en mars 2024
Tianna RediResponse Specialist a répondu le 27 mars 2024
Dear Claudette, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Boston - Framingham. It's great to read that you were pleased with the convenience of our location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 – Excellent

Adriano

Séjour de 6 nuits en mars 2024
Nishaye RediResponse Specialist a répondu le 15 avr. 2024
Hello Adriano, The staff at the Red Roof Inn PLUS+ Boston - Framingham and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 – Bien

ANTHONY

Voyage en famille
Points forts : Propreté
The facility is just OK. It's a chore to get to rooms on the second floor. There is no notebook to describe what the area offers for food/restaurants. Ther is no password or protection for their WiFi.
Séjour de 1 nuit en mars 2024
Toni-Ann RediResponse Specialist a répondu le 23 mars 2024
Dear Anthony,Thank you for taking the time to tell us about your experience at the Red Roof Plus+ Boston Framingham. I am sorry that your experience did not meet your expectations, as you indicated that you were disappointed with the WI-FI not having a password, no information about the area and that there was no elevator. This is not an experience our guests usually have with us, and we appreciate you making us aware of this is in your review.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will consider giving us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Patrícia

Séjour de 1 nuit en mars 2024
LaTunde RediResponse Specialist a répondu le 10 avr. 2024
Hello Patricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 – Acceptable

Inga

Voyage en famille
Points forts : Service et personnel
The property is showing it’s age. It’s a little noisy from traffic. It’s fine for a place to get some sleep, but you don’t walk in and go, Oooh, nice!”
Séjour de 1 nuit en mars 2024
Samantha RediResponse Specialist a répondu le 15 mars 2024
Dear Inga,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. I am happy to hear that you found our hotel to a fine place to get some sleep. However, you indicated that the appearance of property did not meet your expectations and the noise disturbance hindered your experience. This was truly disheartening to hear and we do apologize for the inconvenience. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Nevertheless, your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your feedback and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Samantha Red Roof ManagementRediresponse Specialist

2/10 – Terrible

Tanesha

Points faibles : Propreté, état et installations de l’hébergement
The bath tub was dirty. Even though I was in a non smoking room, the room smelled like Cigarette smoke
Séjour de 1 nuit en mars 2024
Red Roof Management a répondu le 11 mars 2024
Dear Tanesha,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. You indicated that the unpleasant odor you encountered in the room and the lack of cleanliness as it relates to the bathtub hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management Rediresponse Specialist

10/10 – Excellent

Ravy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very good place quiet, i highly recommend it
Séjour de 1 nuit en février 2024
Nishaye RediResponse Specialist a répondu le 2 mars 2024
Hello Ravy, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ Boston - Framingham. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 rating. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Elizabeth

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone was very nice
Xao RediResponse Specialist a répondu le 21 févr. 2024
Hi Elizabeth,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Boston - Framingham with us. It was so rewarding to see that we earned your 5/5 score and that everyone was nice. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

6/10 – Acceptable

Laura

Voyage de couple
Points forts : Propreté, service et personnel
.
Séjour de 2 nuits en février 2024
Sharma RediResponse Specialist a répondu le 19 févr. 2024
Thank you for taking a moment to leave a review, Laura. The staff and I at the RED ROOF PLUS+ BOSTON - FRAMINGHAM appreciate your 3/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

10/10 – Excellent

Alexandre

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I am completely satisfied with the service I received
Séjour de 2 nuits en février 2024
Sharma RediResponse Specialist a répondu le 20 févr. 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ BOSTON - FRAMINGHAM. Alexandre, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you were completely satisfied with our customer service. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Alexandre, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

4/10 – Médiocre

José

Voyage en famille, Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Not enough towel bath curtain siding closed all the way make the floor wet on the bathroom , dirt under the bed old dry food under, dirty carpet.
Séjour de 1 nuit en février 2024
Nishaye RediResponse Specialist a répondu le 15 févr. 2024
Hello Jose, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Boston - Framingham. I am disappointed that your experience did not meet your expectations due to the lack of cleanliness and the quantity of the towels not being to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 – Acceptable

Michael

Points forts : Service et personnel
Séjour de 2 nuits en février 2024

10/10 – Excellent

Olzhas

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great service
Séjour de 1 nuit en février 2024
Nishaye RediResponse Specialist a répondu le 7 févr. 2024
Dear Olzhas,We are delighted to hear that you had a wonderful experience during your stay at our hotel Red Roof Inn PLUS+ Boston - Framingham. We are happy to hear that you enjoyed all aspects of your visit. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience.Our Red Roof team look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof Management RediResponse Specialist

10/10 – Excellent

Nicole

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Carla RediResponse Specialist a répondu le 6 févr. 2024
Hello Nicole, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Kevin

Séjour de 1 nuit en février 2024
Carla RediResponse Specialist a répondu le 21 mars 2024
Hello Kevin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Framingham and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Giovanni

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Every good
Séjour de 1 nuit en janvier 2024
Dannielle Rediresponse Specialist a répondu le 3 févr. 2024
Hello Giovanni,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - FRAMINGHAM and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management