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Reviews of Onyx Boston Downtown

4 out of 5
Onyx Boston Downtown
155 Portland St, Boston, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 499 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 141 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

sarah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Major construction IN the hotel. No notice of major lobby construction, loss of lobby bar and fitness center.
Stayed 1 night in Apr 2024

8/10 Good

Leily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! But the front staff didn’t tell us much when we check. Not even the wifi info. The room was beautiful and smelled great almost like vanilla. They were doing construction on the main floor which would of been nice to know ahead of time.
Stayed 1 night in Apr 2024

8/10 Good

William

Business traveller
Liked: Cleanliness
Hotel is a very poor value.
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is extremely well-appointed and all of the furnishings are new and lovely. The rooms are quite small so you wouldn't want to linger long, or at least we did not, but you can't beat the convenience to the Garden and also not a long walk to the North End. There are quite a few places to eat within a block or two, as well. A few downsides: the bathroom door is mostly glass, and it doesn't lock, and there is no fan in the bathroom, and the room's windows can't be opened. Also, strangely, no hair dryer in the room, no lotion, etc, some of those usual basics are missing which was surprising for such a nice hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Rylie

Travelled with family
Decent property with a lot to do around it
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities
No hair dryer. Room phone dead. Coffee not ready until 7am.
Stayed 2 nights in Apr 2024

6/10 Okay

Paola M.

Liked: Cleanliness
Disliked: Staff & service
They should change their guest service o do a better job. The staff was like annoyed
Stayed 4 nights in Apr 2024

8/10 Good

Cristie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick walk to the Garden!
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Brittany

Liked: Cleanliness, amenities
We stayed for two nights. The hotel room is very clean and stylish, and there is a nice big tv mounted on the wall. The bed and linens are very comfortable. The room itself is on the smaller side, but it worked fine for just me and my husband. The bathroom was a good size, the shower was great. The location was convenient to shopping areas and restaurants. My only “complaint” is that they do not have an iron or blow dryer in the room, so I had to go out with wet hair and a wrinkled shirt. This would not prevent me from visiting this hotel again, I would just remember to pack my own blow dryer and iron my clothes at home.
Stayed 2 nights in Apr 2024

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No longer a Kimpton boutique! On going renovations in the lobby. Everything unique about staying at a Kimpton was removed. Overall, clean rooms and convenient to downtown.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Onyx Downtown is a convenient location for attending something at the TD Garden or touring the North End. It is a walkable area and close to T stations. Our room was small, but clean and had no issues.
Stayed 1 night in Mar 2024

8/10 Good

Amy

Liked: Cleanliness
Short walk to TD Garden. Valet for car. Good local restaurants, none in hotel. No coffee machine in room, due to renovations no breakfast but some coffee and muffins in lobby. Overall good stay convenient to TD Garden
Stayed 1 night in Apr 2024

8/10 Good

Kelly, Middletown

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful room and friendly staff make this a pleasant stay. I wish coffee or breakfast was offered but there is a Dunkin around the corner.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Close to TD Garden
Stayed 1 night in Apr 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Very convenient to TD Garden. Valet staff was amazing!
Stayed 1 night in Mar 2024

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely pleasant and helpful. Rooms were clean and spacious.
Stayed 1 night in Mar 2024

10/10 Excellent

Eric Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully kind staff and right next to TD Stadium and the surrounding sports bars and restaurants. Super close to the freedom trail as well.
Stayed 3 nights in Jan 2024

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got nervous after booking due to recent bad reviews that I read after booking. After my stay I am happy to report I had a great stay. Complaints about no shower supplies and hot water were not true. In fact the shower was great. Staff were quiet and helpful. Breakfast was grab and - nothing unusual but plenty of choices to take the edge of your morning munchies…. And you can’t beat the close proximity to TD Garden and plenty of places eat at the HUB and easily accessible snacks. Will return.
Stayed 1 night in Mar 2024

10/10 Excellent

Mergid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to TD Garden and North Station. Convenient location. Breakfast very minimal and basic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked this hotel. Very close to TD Garden and walkable to many restaurants and bars.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrei

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Mary Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly pro’s for this property the few cons are our room 610, was located near some type of fan/motor running which was loud enough we almost asked to change rooms. The light in the bathroom is automatic and basically turns on, on your way in; even with the light turned low it’s a blast of light during the night. Closing the door doesn’t help as it’s frosted glass. Other than that the staff was accommodating with good customer skills. We’d definitely stay again but Uber in from outside the city lol those streets are crazy!
Stayed 2 nights in Mar 2024

10/10 Excellent

jenny

Stayed 1 night in Feb 2024

8/10 Good

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super close to TD garden, so it was perfect to stay for an event. Room was beautifully done and was quiet throughout the night! Only thing that could be improved is better planning for the valet…the guys working the valet were very attentive and hardworking! But it did take an hour to get the car after checking out.
Stayed 1 night in Mar 2024

10/10 Excellent

Robby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a short walk to TD Garden and the surrounding bars and restaurants! Friendly staff and a clean room!
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Walking distance from the train, T, North End and Quincy Market area.
Stayed 1 night in Mar 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Close to TD center and subway entrance. Walkable to old Boston.
Stayed 2 nights in Mar 2024

6/10 Okay

Blake

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Overall was fine but phone was broken and seemed like every staff we talked to was abrasive
Stayed 1 night in Mar 2024

10/10 Excellent

Inga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that there was a doorman. The street was very quiet, but we short females felt safe walking back late. The room was fresh, clean, and beautiful even though there was no view. Breakfast was minimal, but we were planning on eating out anyway. Close to the subway.
Stayed 1 night in Mar 2024

6/10 Okay

Dominique

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Liked that it was right around the corner from td garden and they had valet. However, service desk staff wasnt too enthused and when we got to our room we had no towels
Stayed 1 night in Mar 2024

8/10 Good

Jennifer, Prospect

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not ready at check-in time but they were able to change our reservation to an available room. Would stay again
Stayed 1 night in Mar 2024

8/10 Good

Aspen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent in downtown area. You can walk to many site seeing places with in 15 mins. Such as : Quincy market, Freedom Trails, New England Acqurium, Meusum of Science. But i wish they would be more generous with bottled water, a coffee maker in the room.
Stayed 3 nights in Mar 2024

8/10 Good

MIRNA EL

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Lisa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Bernadette

Travelled with group
Disliked: Amenities
Onyx Hotel needs to update website. Nothing like pictures as far as having a restaurant or bar, no room service for deluxe rooms booked as to fact they have no restaurant or bar. Front desk was non inviting whatsoever. No mini bar in room, just water n chips 5x over priced . No robes, shower sucked. Pipes clanging entire time in shower. No comforters or down filled anything for bedding. Best part of the stay was the valet customer service. Be glad those guys greeting customers first and are there most of night. I've been in industry for years. Felt robbed by one night stay costing over $350 especially thinking onsite restaurant and lounge, and room service as was told. Need to fully update website. Pictures must be 10 years old. Front desk was so dreary and unwelcoming, I even had to ask kid if this was place to check in. Seriously give the Valet gentlemen 5 stars hotel itself a 2 .
Stayed 1 night in Mar 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited ‘complimentary breakfast’. Nothing to write home about considering cost of rooms.
Stayed 1 night in Mar 2024

2/10 Terrible

victoria

Travelled with family, Business traveller
Disliked: Amenities
I am very disappointed in my stay. The bed had hair in it as well as we had no water bottles. The next morning we went downstairs and there was no coffee made as well as no toaster for our bagels. The amount of money they charge and still charged me $65.00 to park my car. The room was so hot and the hair on the bed was disgusting.
Stayed 1 night in Mar 2024

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

The property has a picture of a bar. There is no bar present. Booked a king room and was given 2 doubles. The location is great if going to td garden.
Stayed 2 nights in Mar 2024

8/10 Good

jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Place was pretty clean, convenient to TD Garden and restaurants. Water was cloudy and undrinkable, which is probably the reason for not giving 5 stars for cleanliness. Breakfast selection was very good. Better than expected. Would stay again but bring my own water.
Stayed 1 night in Mar 2024

10/10 Excellent

Prathavan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Feb 2024

6/10 Okay

Sara

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Fanny

Stayed 1 night in Mar 2024

6/10 Okay

Yanni

Travelled with partner
Liked: Cleanliness, amenities
The only issue that I had was the bed was flat, when I woke up I had lower back pain
Stayed 1 night in Mar 2024

10/10 Excellent

Doris, Stamford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay the hotel is beautiful 10/10
Stayed 1 night in Mar 2024