Exterior

Reviews of Le Méridien Boston Cambridge

4 out of 5
Le Méridien Boston Cambridge
20 Sidney Street, Cambridge, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1011 reviews" "
Rating 8 - Good. 266 out of 1011 reviews" "
Rating 6 - Okay. 62 out of 1011 reviews" "
Rating 4 - Poor. 21 out of 1011 reviews" "
Rating 2 - Terrible. 18 out of 1011 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yasaman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Anas Variawa on Mar 28, 2024
Thank you for your wonderful feedback about your stay with us at the Le Meridien Cambridge. We appreciate your business and feedback. Thank you for choosing to stay with us. We hope to welcome you again soon whenever your travels bring you back to the area

10/10 Excellent

Christianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillows. Very friendly staff!
Stayed 2 nights in Mar 2024
Response from Tanya on Mar 24, 2024
Thank you for staying with us we appreciate your feedback.

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service
Fine
Stayed 1 night in Mar 2024
Response from Tanya on Mar 24, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Xiaohong

Liked: Cleanliness, staff & service, property conditions & facilities
It's close to MIT dorm.
Stayed 3 nights in Mar 2024
Response from Anas Variawa on Mar 24, 2024
Thank you for sharing your experience about your wonderful stay with us at the Le Meridien Cambridge. Your feedback will be shared with the team for the services that we delivered to meet your expectations. We appreciate your business and thank you for choosing to stay with us at the Le Meridien Cambridge

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very walkable to just about everywhere! Lots of food options nearby.
Stayed 3 nights in Mar 2024
Response from Anas Variawa on Mar 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing about wonderful experience regarding your stay with us at The Le Meridien Cambridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anas Variawa on Mar 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing about wonderful experience regarding your stay with us at The Le Meridien Cambridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location in Cambridge
Stayed 2 nights in Mar 2024
Response from Anas Variawa on Mar 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing about wonderful experience regarding your stay with us at The Le Meridien Cambridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tarek, South Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and convenient.
Stayed 1 night in Mar 2024
Response from Tanya on Mar 17, 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anas Variawa on Mar 19, 2024
On behalf of the entire hotel team, I want to thank you for sharing about wonderful experience regarding your stay with us at The Le Meridien Cambridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very practical solution for staying in a big city. Thanks.
Stayed 1 night in Mar 2024
Response from Anas Variawa on Mar 10, 2024
Thank you for your wonderful feedback about your stay with us here at the Le Meridien Cambridge. Your feedback is very important and valuable to us for delivering best guest experiences. Thank you for your business.

10/10 Excellent

Xueshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Bradley J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anas Variawa on Mar 10, 2024
Thank you for your wonderful feedback about your stay with us here at the Le Meridien Cambridge. Your feedback is very important and valuable to us for delivering best guest experiences. Thank you for your business.

6/10 Okay

Mikeal

Travelled with partner
Liked: Cleanliness, staff & service
An ideal spot right in the heart of Cambridge. Extremely walkable to local coffee shops and eateries. Highly recommend Jaho for coffee and breakfast and Roxy’s for grilled cheese.
Stayed 2 nights in Mar 2024
Response from Tanya on Mar 3, 2024
Thank you for your feedback, we appreciate your business..

10/10 Excellent

Fatima M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The room was clean with modern appliances. The location was the best part. You can walk to restaurants and the train.
Stayed 3 nights in Dec 2023
Response from Tanya on Feb 25, 2024
Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Sang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are super friendly and convenient.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our friendly service. It would be an honor to welcome you back again in the future!

6/10 Okay

Winston

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff was very friendly & helpful. The bathroom floor was the only area that looked dirty. I received a call late Friday night/Saturday morning from the front desk for a noise complaint. This is the first time it occurred. If there was in the description that there was a noise ordinance or curfew, then there would have been no issue. This was the only downside of my stay with my wife.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Jungmin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and the rooms were clean.
Stayed 1 night in Feb 2024
Response from Tanya on Feb 12, 2024
Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024
Response from Anas Variawa on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about wonderful experience regarding your stay with us at The Le Meridien Cambridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jaroslaw

Super helpfull
Stayed 2 nights in Jan 2024
Response from Tanya on Jan 29, 2024
Thank you for staying with us, we appreciate your feedback..

10/10 Excellent

Sally

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
No heat in room, non working refrigerator, faucet leak, dirty underwear left in room from previous tenant….
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Della

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk staff. Clean, comfortable room. Had to find a meter for on-street parking or else use the $48 parking garage.
Stayed 1 night in Jan 2024
Response from Gaja Panse on Jan 27, 2024
Hi Della,Thank you so much for your feedback regarding your stay with us. .We greatly appreciate your positive remarks and glad to know that we were able to meet your expectations almost entirely.Once again, thank you for choosing to stay with us and taking the time to share your feedback.

6/10 Okay

Rachel

Travelled with partner
Disliked: Amenities
The hotel was very clean and in a nice location. The toilet in our room was a bit funky, sounded like it was screaming any timed it was flushed. Our room had a connecting door to another room and we could hear everything from the guests which was not pleasant. Also the elevators in the parking garage next to the hotel were not working.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

10/10 Excellent

Stacey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had key card trouble due to our room’s card reader batteries being dead. Gaja at the concierge desk was super helpful and when we finally made it into our room, there were beautiful treats and a lovely bottle of wine! Such a wonderful gesture.
Stayed 1 night in Jan 2024
Response from Tanya on Jan 19, 2024
Hi Stacy,Rachel and I are glad that you enjoyed your stay with us. We appreciate your feedback and looking forward to hosting you again.

10/10 Excellent

Karen

It was close to MIT which is where I spent most of my time. Easy to find and a welcoming front desk staff. ♥️
Stayed 4 nights in Jan 2024
Response from Gaja Panse on Jan 17, 2024
Thank you so much for fantastic rating, we are thrilled to hear you had a wonderful experience. looking forward to welcome you back soon.Thanks,Gaja PanseAssistant Front Office Manager

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anas Variawa on Jan 8, 2024
Thank you for your wonderful feedback about your stay with us at the Le Meridien Cambridge, We appreciate your business and your feedback and thank you for your time and choosing to stay with us at The Le Meridien Cambridge.

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anas Variawa on Jan 8, 2024
Thank you for your wonderful feedback about your stay with us at the Le Meridien Cambridge, We appreciate your business and your feedback and thank you for your time and choosing to stay with us at The Le Meridien Cambridge.

10/10 Excellent

Leonid, North Woodmere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tanya on Dec 29, 2023
Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Patricia

Stayed 3 nights in Dec 2023
Response from Tanya on Dec 30, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 1 night in Dec 2023
Response from Anas Variawa on Dec 24, 2023
Thank you for your feedback about your stay with us at the Le Meridien, We appreciate your loyalty and business and we will definitely use your feedback as a way of celebrating with the team that we were able to meet your expectations during your stay.

10/10 Excellent

JACKSON

Stayed 1 night in Dec 2023
Response from Anas Variawa on Dec 24, 2023
Thank you for your feedback about your stay with us at the Le Meridien, We appreciate your loyalty and business and we will definitely use your feedback as a way of celebrating with the team that we were able to meet your expectations during your stay.

4/10 Poor

Louis, Philadelphia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s a lovely hotel, very clean, spacious, modern. I’ve stayed at this Le Méridien before and had good expectations. But something strange happened at check-in. There was something in the demeanor of the check in clerk that was unwelcoming, a lack of graciousness. It was confirmed when he neglected to offer me a glass of Prosecco, which is the standard at Le Méridiens I believe for platinum Expedia guests. It certainly had beén offered to me at previous check-in’s. And then I saw other newly arriving guests being offered a glass. I don’t like to assume prejudice when people are less than gracious, but that’s what I felt. As an aside, I come to Cambridge each week to teach so I have stayed at many hotels in town. Yes, I am very sensitive and aware.
Stayed 1 night in Dec 2023
Response from Anas Variawa on Dec 20, 2023
Thank you for your feedback, We do apologize that your arrival did not meet your expectations. l. We will definitely use this feedback as a teaching tool to retrain our front desk for guest services. We will definitely make sure this is conveyed to the management team as well to ensure this gets resolved. Our sincerest apologies for the inconvenience .

2/10 Terrible

Hajrie

Stayed 1 night in Dec 2023
Response from Anas Variawa on Dec 24, 2023
Thank you for your feedback and your business. We appreciate you taking the time to provide your feedback about your stay with us at the Le Meridien.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
The room was nice, but the shower pressure was poor and the shower had no conditioner. They should be checking the shampoo and conditioner regularly.
Stayed 1 night in Dec 2023
Response from Tanya on Dec 20, 2023
Thank you for staying with us , we appreciate your feedback.

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean, comfortable and close to good restaurants etc. Check in was easy and fast, kind staff. Highly recommend!
Stayed 1 night in Dec 2023
Response from Tanya on Dec 20, 2023
Thank you for staying with us we appreciate your feedback on your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
Stayed 4 nights in Dec 2023
Response from Tanya on Dec 20, 2023
Thank you for staying with us we, appreciate your feedback on your stay.

8/10 Good

Klaus, Bad Honnef

Travelled with partner
Liked: Cleanliness, staff & service
Centrally located. Quiet rooms. Property needs an update.
Stayed 2 nights in Dec 2023
Response from Anas Variawa on Dec 12, 2023
We appreciate your feedback and your stay with us at the Le Meridien Cambridge, Our team will feel very empowered to hear that you had a comfortable stay . We thank you for your business and loyalty.

10/10 Excellent

Jing

Stayed 2 nights in Dec 2023
Response from Anas Variawa on Dec 12, 2023
We appreciate your feedback and your stay with us at the Le Meridien Cambridge, Our team will feel very empowered to hear that we exceeded your expectations during your stay. We thank you for your business and loyalty.

10/10 Excellent

Louis, Philadelphia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with lots of perks and amenities.
Stayed 2 nights in Dec 2023
Response from Anas Variawa on Dec 12, 2023
We appreciate your feedback and your stay with us at the Le Meridien Cambridge, Our team will feel very empowered to hear that we exceeded your expectations during your stay. We thank you for your business and loyalty.

6/10 Okay

Jon

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 Good

Hetu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Anas Variawa on Dec 12, 2023
We appreciate your feedback and your stay with us at the Le Meridien Cambridge, We thank you for your business and loyalty.

10/10 Excellent

Afsaneh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying there, check in and check out was smooth, room was clean and quiet, and there were lots of options for dining around the hotel.
Stayed 4 nights in Nov 2023
Response from Anas Variawa on Dec 12, 2023
We appreciate your feedback and your stay with us at the Le Meridien Cambridge, Our team will feel very empowered to hear that we exceeded your expectations during your stay. We thank you for your business and loyalty.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anas Variawa on Dec 12, 2023
We appreciate your feedback and your stay with us at the Le Meridien Cambridge, Our team will feel very empowered to hear that we exceeded your expectations during your stay. We thank you for your business and loyalty.

10/10 Excellent

Marko

Stayed 2 nights in Dec 2023
Response from Anas Variawa on Dec 24, 2023
Thank you for your feedback about your stay with us at the Le Meridien, We appreciate your loyalty and business and we will definitely use your feedback as a way of celebrating with the team that we were able to meet your expectations during your stay.

8/10 Good

Gorazd

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 19, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. We appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future!

10/10 Excellent

Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best!! Would love to stay there again
Stayed 4 nights in Nov 2023
Response from Anas Variawa on Nov 29, 2023
Thank you so much for your positive feedback we appreciate your loyalty and business. We hope to welcome you again soon at our property.

6/10 Okay

Wenxin

Liked: Cleanliness, amenities
The Le Meridien is conveniently located in a shopping area between MIT and Harvard. Although well maintained, the wall and door of the hotel room are not sound proof well. I live in a room near elevator and it is noisy.
Stayed 3 nights in Nov 2023
Response from Anas Variawa on Nov 29, 2023
Thank you so much for your feedback we appreciate your business. We hope to welcome you again soon at our property.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Anas Variawa on Nov 29, 2023
Thank you so much for your positive feedback we appreciate your loyalty and business. We hope to welcome you again soon at our property.

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early in the morning and was given a room right away. Overall a nice hotel without frills.
Stayed 4 nights in Nov 2023
Response from Anas Variawa on Nov 29, 2023
Thank you so much for your positive feedback we appreciate your loyalty and business. We hope to welcome you again soon at our property.

10/10 Excellent

Seong Ho

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good. Best location for visiting MIT.
Stayed 1 night in Nov 2023
Response from Anas Variawa on Nov 26, 2023
Thank You for your feedback. We appreciate your feedback and your business.