Ratings based on 1,779 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-May-2015
직원들이 친절함 Complimentary Wifi is good View is not good 지하철역과 거리가 멀어서 버스 환승을 해야 하는 점 불편함. CT2 버스나 MIT 셔틀 버스에 대한 설명이 있었으면 더 좋았을 것임
3 out of 5
by A verified traveller

Posted 24-May-2015
Cons: Cleaner, less carpeting, less odours.
Not very pleasant. Smelly room, patio has intrusive, ugly dividers.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to BU

Posted 19-May-2015
Hotel staff were friendly even though the hotel was extremely busy. Rooms and amenities were what you would expect from a Hyatt, clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2015
Great view of the Boston skyline at night over the Charles River
4 out of 5
Recommended
for Everyone
by A verified traveller

Very friendly staff, great location!

Posted 15-May-2015
Pros: Location, staff, comfortable bed, updated rooms.
Cons: Walkway on the 5th level (??) was hot and muggy. Perhaps on a cold winter day it is a nice shelter from the cold but not on a hot day.
Location: Bring your running shoes if you like to run/walk - great running path across the street.
Great, friendly staff, made us feel very welcome and comfortable. Prompt response to request for toiletries. The morning of our departure, we dined towards the last hour of breakfast, was offered a nice platter of fresh fruits on the house -- they could have probably easily tossed all that food to quickly get their clean up done, so taking time to take care of guests was a very nice touch! Location is great with a nice view of the Charles River, Boston skyline, far enough from the city noise and traffic yet a 10-minute drive to where the action is. Will want to go back there again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Oregon

Get a view room!

Posted 15-May-2015
Pros: View, room service, staff, location, gift shop
Cons: We were told the view room would be $25 extra, and we were charged $35 instead
Pros--stunning views of the Charles River, both day and night. We saw so many sculls being rowed, joggers, etc. it was great for people watching. We ordered room service for dinner, and had our daughter (whose graduation we were in town for) come and join us. The staff was very kind about bringing a pair of extra chairs for dinning in the room. The food was exquisite. I had the lobster salad and it had an enormous amount of delicious lobster on it! Our daughter, who is a vegetarian, had no difficulty finding multiple options. Their gift shop had Starbucks coffee, souvenirs, and snacks of every kind. I recommend the key lime cheesecake. Cons--When we booked through AARP a month in advance, I had requested a view room. It turns out there was an upcharge for view rooms which AARP did not display, and so we gladly agreed to the $25 extra upon arrival. When we received our bill, we had been charged $35 extra instead. We chose not to bring it up because we were pressed for time at check-out--that was the only downside.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-May-2015
Nice and clean hotel. Nice and beautiful view of the Charles River and Boston from the hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom warwick ny

graduation

Posted 11-May-2015
Pros: shuttle and beds. easy taxi service.
Cons: a bit dated
Location: close to boston on the charles.
grat Hotel for the price. free shuttle to Harvard square. very close to Boston
1 out of 5
by A verified travellerfrom 日本

あまりサービスが良くなかった

Posted 10-May-2015
5月に4泊しました ・サービス チップをしっかり置いたのに、お願いした歯ブラシや髭剃りが来なかったり、10個くらいのプラスチックカップや大きいペットボトルの水を捨てられた。あまりにも適当なホテル。 ・レストラン オイスターを食べたが、後日別のレストランで食べたところ、明らかにHyatt のは腐って溶けていた。ウェイターもお客をなめてる感じ。 総合的にあまりにも酷すぎてもう行こうとは思わないです。
4 out of 5
Recommended
for Other
by A verified traveller

Distance to Fenway

Posted 4-May-2015
The hotel advertises .6 miles from Fenway park. Only if you are a bird. The distance is more like two miles!! I should know because I walked it. Other than that the hotel is nice but I was very disappointed with the false ad related to the park